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Problem Possible causes Solution Instruction
The infrared signal
from the remote
control does not reach
the TriMotor
Make sure the IR
receiver is in the right
place
Use the tape on the back of
the receiver and place it on a
location where signal can be
reached
The TriMotor is without
power Check the power cable to ensure it is properly
connected to a working power socket
IR receiver is not
installed properly Reinstall IR receiver Make sure the power plug is
out of the power socket, insert
IR receiver. Insert power cable
in the power socket and Insert
power cable in the TriMotor
1
No (or poor)
response from the
TriMotor to a
command from the
remote control
A/V or power cables
between the back of
the TV and the
TriMotor are hindering
the movement of the
TriMotor, causing the
TriMotor to stop
Reroute the cables (use tie wraps or a cable sleeve to
bundle cables together). Make sure there is sufficient
slack (extra length) in the cables to allow the TriMotor
to make a complete movement
2
The TriMotor does
not tilt Spring tension is not
adjusted to screen
weight
Adjust the springs
left and right at the
front of the TriMotor
Check the weight of the
screen and follow instructions
as illustrated in the ‘spring
tension adjustment table’
3
The TriMotor moves
spontaneously The demo mode is
activated. This results
in a TriMotor
movement left-front-
right (paused with 80
sec.)
Disable the demo
mode Push ‘LED’ button and ‘right’
button simultaneously
4
The side of the TV
screen bumps into
the wall when
turned to the
maximum angle
The swivel limit is not
set properly Limit the maximum
turning angle Turn the screen to the
maximum desired angle (the
angle just before the TV
bumps into the wall) and set
swivel limit first left than right
(see picture nr. 2)
5
The TV does not go
back far enough to
come completely
parallel to the wall
The TriMotor is out of
its calibration Complete a new set-
up Move TriMotor to the wall (by
hand or by pressing the ‘LED’
button and ‘down’ button
simultaneously) and initialize a
new set-up by pressing the
setup button
6
Spring tension coil
is loose When screws were
released, tension rods
were pulled out
Reset tension on the
spring Put in the tension rods and
return coil (move downwards)
to numbered (1,2,3 or 4)
position . Put back screws
