VOLVO ON CALL
* Option/accessory.
4
Volvo On Call*
Volvo On Call is an integrated, subscription-
based system that provides emergency, road-
side assistance and security services.
Volvo On Call is connected to the vehicle's airbag
and alarm systems. The vehicle has an integrated
Global System for Mobile Communications
(GSM) module that handles communication
between the vehicle and the Volvo On Call cus-
tomer service center.
The Volvo On Call buttons
The SOS and ON CALL buttons form the basis
for communication between the vehicle and the
Volvo On Call customer service center.
•SOS button: press in emergency situations.
•ON CALL button: press to contact the cus-
tomer service center when roadside assis-
tance is required.
See also Using Volvo On Call (p. 5) for addi-
tional information.
Availability
From the time that the remote key has been
removed from the vehicle, Volvo On Call's func-
tions remain available for 5 full days and subse-
quently once an hour for the following
three weeks. After three weeks have elapsed, the
system will remain switched off until the engine is
started.
Volvo On Call uses GPS (Global Positioning
System) to locate the vehicle and its integrated
GSM module to enable communication with the
Volvo On Call customer service center.
WARNING
The system can only function in areas where
there is adequate cellular network coverage.
Just as in the case of cell phones, atmos-
pheric disturbances or areas with relatively
few GSM transmitters can make it impossible
for Volvo On Call to make a connection, for
example, in rural areas.
Subscriptions
A free trial subscription is initiated when the vehi-
cle is purchased and Volvo On Call is activated.
The subscription has a time limit but can be
extended by contacting your Volvo retailer.
Convenience services
•The Volvo On Call mobile app.
Safety services
•Automatic alarm.
•Manual alarm.
•Roadside assistance.
Security services
•Theft notification.
•Remote door unlock.
•Remote vehicle immobilizer.
Change of owners
When the vehicle changes owners, it is essential
to transfer the Volvo On Call subscription to the
new owner, see Changing ownership of a vehicle
with Volvo On Call (p. 16).
Information on the Internet
Go to www.volvocars.com/us/voc or
www.volvocars.com/ca for additional information
about Volvo On Call.
Volvo ID
A personal Volvo ID makes it possible to e.g., log
onto the Volvo On Call mobile app. Your Sensus
Infotainment supplement contains information
about creating a Volvo ID and the features it
offers.
