Vornado VELOCITY 5 User manual

WHOLE ROOM HEATER
OWNER’S GUIDE
READ AND SAVE
THESE INSTRUCTIONS
vornado.com
model VELOCITY 5

2English
vornado.com
800-234-0604
[e-mail]
We expect this
product to be
perfect.
If it is not, we
will make it
right.

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English
Important Safety Instructions ............................................................. 4
Safety Features ................................................................................... 8
Controls............................................................................................... 9
How to Use ....................................................................................... 10
Cleaning ............................................................................................ 11
Storage.............................................................................................. 12
Reset Heater ..................................................................................... 12
Troubleshooting ............................................................................... 13
Warranty............................................................................................ 14
CONTENTS

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READ ALL INSTRUCTIONS
BEFORE USING THIS
HEATER
IMPORTANT SAFETY
INSTRUCTIONS
This owner’s guide and any additional inserts are considered
part of the product. They contain important information about
safety, use and disposal. Before using the product, please
familiarize yourself with all operating and safety instructions.
Please keep all documents for future reference and pass these
documents on, together with the product, to any future owner.
See www.vornado.com to view, download and print the most
current version of this owner’s guide.
INTENDED USE: This product is intended to heat and circulate
the air in indoor living spaces only. This product is intended for
oor use only. This product is not intended for commercial or
industrial use. This heater is not intended for use in bathrooms,
laundry areas, and similar damp locations.The manufacturer
assumes no responsibility for damage or injury due to
unauthorized use or product modication. Failure to follow
these directions will void the product warranty.
WARNING: When using electrical appliances, basic precautions
should always be followed to reduce the risk of re, electric shock,
injury to persons, and hyperthermia, including the following:
WARNING: Risk to Children and Impaired Persons
- Extreme caution is required during the installation,
operation, cleaning and maintenance of this product by or
around children 12 years of age and younger and anyone
with reduced physical, sensory or mental capabilities, and
whenever the heater is left operating and unattended.
Children should be supervised to ensure that they do not
play with the appliance, its parts and packaging material.
WARNING: Risk for Heat Stroke (Hyperthermia)
- Hyperthermia can result in death. Symptoms of hyperthermia
include high body temperature, headache, nausea, vomiting,
tiredness, dizziness, fainting, and rapid pulse. If you begin to
experience symptoms related to hyperthermia, turn off the
heater and seek medical attention.
- To avoid excessive room temperatures which can cause
hyperthermia: DO NOT leave product running unattended in
a conned space around infants, or individuals with reduced
physical, sensory, or mental capabilities.
INSTALLATION WARNING—To reduce risk of re, electrical
shock and injury to persons, observe the following:
- A heater has hot and arcing or sparking parts inside. Do not
use it in areas where gasoline, paint, or ammable liquids are
used or stored.
- Do not use this heater in an RV, boat or during any
application where battery power is converted to AC power.
- Place this product at least 3 feet away on all sides from

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electrical outlets, furniture, pillows, bedding, papers, clothes,
curtains and other objects that may cause or catch on re. Do
not place the heater near a bed because objects such as pillows
or blankets can fall off the bed and be ignited by the heater.
- To prevent a possible re, do not place the heater on soft
surfaces, like a bed, where air intakes or exhaust can be
blocked in any manner.
- No part of this product (the appliance, power cord, plug,
packaging, etc.) should be placed near furnaces, replaces,
stoves or other high temperature heat sources.
- Do not use on an uneven or unstable surface.
- Do not use this product on an elevated surface such as a
shelf or desktop. Use only while placed on the oor. Operate
only in the upright position.
- This appliance, power supply, power cord and plug cannot
come into contact with water. Do not use this product on
wet surfaces. Do not use this product in a bathtub or shower
or position where it may fall into a bathtub, shower, laundry,
swimming pool or other water container. Do not use in a
window, outdoors, or exposed to weather or elements.
- Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or similar coverings. Do not route under
furniture or appliances. Arrange cord away from trafc area
and where it will not be tripped over. The cord should not
hang over edges of counters or be placed where it can be
crimped or closed in doors. Place appliance near an easily
accessible outlet so the product can be unplugged quickly
during an emergency.
- Do not modify the product with any aftermarket accessory.
SAFE USE WARNING—To reduce risk of re, electrical
shock and injury to persons, observe the following:
- Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause re,
electric shock, or injury to persons.
- Extreme caution is required at all times a heater is in operation.
Always unplug heater when not in use. Vornado does not
recommend unattended and unsupervised use of this heater.
- This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. If provided, use handles when
moving this heater.
- Always plug heaters directly into a wall outlet/receptacle.
Never use with an extension cord or relocatable power tap
(outlet/power strip).
- Do not use this heater on a surge-protected unit or Ground
Fault Circuit Interrupted (GFCI) outlet.
- Before plugging power cord into electrical outlet, be sure
that all electrical information on the rating label, including
voltage, is compatible with your outlet’s power supply.
- To reduce likelihood of circuit overload, re and electric
shock, do not operate with a solid state speed device, such as
a dimmer control switch. Do not use this heater with a timer
designed to automatically turn the unit on or off, as this may
accidentally disable the heater’s thermal cutout safety feature.
- Use of this appliance on the same electrical circuit as another
high energy use product, such as a vacuum cleaner, blender,
variable speed fan or circular saw is not advised.
- Risk of re. Do not operate any heater with a damaged cord
or plug or after the heater malfunctions, has been dropped or
damaged in any manner. Discard heater, or return to a Vornado
authorized service facility for examination and/or repair.

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- Do not sit or stand on product.
- Never use the cord as a handle or otherwise yank, strain or
stretch the power cord.
- Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock or re,
or damage the heater.
- Check your heater cord and plug connections. A loose tting
outlet can cause the plug to overheat or cause a re. Be sure
plug ts tight in the outlet. Check frequently during use to
make sure plug and outlet are not hot. If so, discontinue using
heater and have outlet replaced by a qualied electrician.
- Never ignore the signs of an electrical problem, such as: warm
outlet coverplates, sparks when plugging in or operating,
lights ickering/dimming during operation. Immediately turn
off and unplug the appliance if any such problems are noticed.
Contact a qualied electrician to investigate possible causes
before operating the appliance again.
- Note: Heaters draw more current than small appliances,
overheating of the outlet may occur even if it has not
occurred with the other appliances.
- Before moving, repositioning, servicing, cleaning and when not
in use, use the product controls to turn off the power and then
unplug. To disconnect from outlet, grasp and pull only the plug.
Also, power off and unplug if the product will be left unattended
for an extended period of time or during electrical storms.
- This appliance has a polarized plug (one blade is wider than
the other.) To reduce the risk of electrical shock, this plug is
intended to t in a polarized outlet only one way. If the plug
does not t fully in the outlet, reverse the plug. If it still does
not t, contact a qualied electrician. Do not attempt to
defeat this safety feature.
- If your heater suddenly stops working:
• This heater is equipped with a thermal cutout safety feature
designed to automatically shut off when overheating is
detected. See the “RESET HEATER” instructions in this
guide to determine how to check and reset the heater.
• If the heater and other electrical products suddenly stop
working at the same time, your home circuit breaker
or fuse may have tripped due to an overload of power.
Consider only running your heater on the “low” setting,
only running one heater at once and unplugging all other
electrical products while running the heater, and/or hiring
an electrician to install an additional circuit to your home’s
electrical system.
SERVICING WARNING—To reduce risk of re, electrical
shock and injury to persons, observe the following:
- Clean your product regularly, only as is instructed in this
manual. Prior to cleaning, turn off the power on your
product and unplug. Do not use gasoline, thinners, solvents,
ammonias or other chemicals for cleaning. Refer to the
CLEANING instructions provided.
- Do not open appliance housing while product is plugged in.
To avoid risk of shock, all service and/or repairs must be done
by a Vornado Authorized Service Center.
FCC Compliance Statement
NOTE: This equipment has been tested and complies with Part
15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received,
including interference that may cause undesired operation.

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NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Contact Vornado Customer Service or dealer or an
experienced radio/TV technician for help.
Changes or modications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the product.
Supplier’s FCC Declaration of Conformity
Unique Identier: Vornado Model VELOCITY 5
Responsible Party: Vornado Air LLC
Mailing Address : 415 E. 13th St., Andover, KS 67002
Contact: www.vornado.com
SAVE THESE
INSTRUCTIONS

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SAFETY FEATURES
AUTOMATIC SAFETY
SHUT-OFF SYSTEM
If airow becomes blocked,
power to heater is shut off to
prevent overheating. COOL TOUCH CASE
Safe to touch, even on
high heat setting.
FINGER-FRIENDLY DESIGN
Resists curious ngers.
LOCKING CONTROLS
Keep the unit off when not
in use or lock in your desired
settings.
TIP-OVER: If heater tips over, safety shut-off system cuts power to heater. Position heater back in upright position and power is restored.
WARNING - BURN HAZARD.
FRONT GRILLE IS HOT SURFACE.
AVOID CONTACT WHILE HEATER IS
IN USE OR IN COOL DOWN.

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CONTROLS
POWER ON / OFF
MODE
High Heat (1500 watts),
Low Heat (750 watts),
Fan Only
+/- TEMPERATURE ADJUSTMENT
TIMER
NIGHTTIME MODE
With the Nighttime setting, all non-essential
lights are turned off, illuminating only when
you make an adjustment.
LOCK MODE
Locking Controls keeps settings where you left
them.
To change temperature display from Fahrenheit
to Celsius, gently press and hold (+) and (-) for 3-5
seconds.

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HOW TO USE
Before use, check appliance for visible damage. DO NOT USE THIS HEATER if there is evidence of damage. If any damage is found, contact
Vornado Air LLC at 1-800-234-0604.
1. Use integrated handle on top of heater for lifting and carrying.
2. Position heater so airow is not obstructed.
3. Plug power cord into standard grounded wall outlet.
4. Press the power button ( ) and select Mode ( ). Room temperature will illuminate on both heat settings and fan only mode. Next, set
thermostat to desired temperature using the (+) and (-) buttons.
5. To enter Nighttime mode, press ( ). All lights will turn off with the exception of the Nighttime ( ) button. The rst touch of the controls will
wake up the unit and dim to off again until you exit the nighttime mode. To exit nighttime mode, press ( ) again.
6. Set timer to automatically power the unit off by pressing ( ). The number of hours will display above the icon. Using the (+) or (-) buttons,
select the amount of time in one-hour intervals, up to 12 hours. If timer is set while in nighttime mode, the nighttime and countdown clock will
remain illuminated and dimmed. To cancel the timer operation, select 0 hours.
7.Lock the controls by pressing and holding ( ) for 3 seconds. None of the control buttons will function or be illuminated until the controls are
unlocked by pressing and holding ( ) again for 3 seconds. If any of the controls are pressed while the unit is in lock mode, the lock icon will
ash indicating the need to unlock the controls before continuing use. If the unit is in Lock mode and is also in Nighttime Mode, then only the
Nighttime button and Lock buttons will be illuminated. Pressing any button will wake the heat setting, room temp and set temp displays. If the
unit wakes, then the Lock button will illuminate and ash for 3 seconds to indicate that the product is locked. Follow the instructions above to
unlock and access the controls.
8.When turning the unit off by pressing ( ), a 20 second timer will display and the unit will run in fan only mode to remove excess heat from the
unit before shutting off.

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CLEANING
Because your heater moves a substantial amount of air, it will need regular cleaning. Cleaning the outside of the heater is recommended
on a weekly basis. If service is required, return your heater to Vornado. See WARRANTY for instructions.
1. Unplug heater before cleaning.
2. Use brush attachment on
household vacuum cleaner to
vacuum any accumulated dust
off Front Outlet Grille.
3. Use brush attachment on
household vacuum cleaner to
vacuum any accumulated dust
off Inlet Filter on back of heater.
4. Wipe down entire heater with a
soft, dry cloth.
Note: Do not modify the product
with any aftermarket accessory.
You should periodically blow
out the heater with pressurized
air to keep heat element and
motor clear of dust, hair and debris
that can build up inside the heater
as it moves air during use. This also
eliminates unwanted odors caused
by accumulation of these particles
inside the unit.

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RESETTING YOUR VORNADO HEATER
Your Vornado Heater has a multilevel safety shut-off system designed
to prevent overheating. Overheating may occur when the inlets or
outlet are blocked. If this happens, the safety shut-off system cuts
power to the heater and you must manually reset the heater.
1. Power heater off, then unplug power cord.
2. Remove any obstructions.
3. Wait 5–10 minutes, allowing heater to cool down.
4. Plug in power cord and place heater in desired position.
5. Power heater On. Your Vornado Heater should now
function normally.
Note: If the safety shut-off system repeatedly shuts off your heater
or if it will not reset after following the above procedure, call
Vornado Consumer Services Department toll-free at
1-800-234-0604.
During the off-season or after extended periods of non-use, you may
choose to store your heater. To ensure long life of the product, it is
recommended to store your heater by following these instructions:
1.Unplug power cord and bundle loosely within the cord storage slot
on the back of the unit.
2. Cover, or place back in retail carton if available. This prevents
heater from accumulating dust over time.
3. Store heater in cool and dry location.
STORAGE RESET HEATER
Cleaning is recommended before storage.
DISPOSAL
Dispose of all packaging materials in an environmentally
responsible manner.

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TROUBLESHOOTING
POSSIBLE CAUSE AND SOLUTIONPROBLEM
Unit is not plugged in. Plug power cord into electrical outlet.
Household circuit breaker has tripped or blown fuse. Reset circuit breaker or replace fuse. See
IMPORTANT SAFETY INSTRUCTIONS.
Ground fault circuit interrupter (GFCI) has tripped. Ground fault circuit interrupters are not recommended
for use and may cause nuisance tripping. If tripping does occur, relocate the unit to a standard wall outlet.
Unit has overheated. Automatic Safety Shut Off has initiated. See RESET HEATER.
Unit is damaged or in need of repair. Cease usage and unplug. Contact Consumer Service for assistance.
Check to see if the unit is locked. If lock icon is lit, hold down on icon (for 3 seconds) until the light turns
off. If the unit is unlocked and still does not power off, unplug unit and contact consumer service.
Ensure unit is set to High Heat and thermostat is set to highest temperature setting.
Close all doors and windows to trap heat.
Allow unit to fully circulate heat throughout room; may take several minutes.
This code is displayed when the unit has reached a high internal temperature and has safely turned the
heating element off. This can occur if there is something obstructing the front grille, or the unit is faulty.
Once the internal temperature reaches a nominal operating temperature, the unit will operate as normal.
Ensure that all obstructions are cleared from around the unit. If the problem persists, please unplug your
heater and contact Consumer Service for assistance.
Unit fails to power on.
Unit fails to power off.
Unit is not producing
sufcient amount of heat.
Unit displays “EE” error
code.

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Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this
Vornado® Whole Room Heater (“Product”) is free from defects in material or workmanship
for a period of ve (5) years from the date of purchase. If any such defect is discovered
within the warranty period, Vornado, at its discretion, will repair or replace the Product at
no cost.
For warranty service: Call 1-800-234-0604 or email [email protected] to obtain a Return
Authorization (“RA”). Please have or include your Product’s model number and serial
number, as well as your name, address, city, state, zip code, e-mail, and phone number
when contacting Vornado for warranty service. To le a contactless warranty claim, visit
vornado.com/contact-us.
After receiving the RA form, ship your Product to: Vornado Air LLC Attn: Warranty & Repair
415 East 13th Street Andover, KS 67002. For your convenience, please have your model
number and serial number when contacting Vornado with service inquiries. To assure
proper handling, packages must be clearly marked with the RA number. Packages not
clearly marked with the RA number may be refused at the receiving dock. Please allow 2-3
weeks for warranty service and return of your Product after the Product is received.
This warranty does not apply to defects resulting from abuse of the Product, modication,
alteration, mishandling, improper maintenance, commercial use or repair or service of the
Product by anyone other than Vornado; damages which occur in shipment or are attributed
to acts of God. Improper product use, which includes using an external device that
alters or converts the voltage or frequency of electricity, or shipping a Vornado product
to a country not intended for use will void all warranties. Any unauthorized product
modication, repair by unauthorized repair center, or use of non-approved replacement
parts is not recommended and any consequences will not be covered by support services
or product warranties. The product warranty will be honored only on models that are being
used in the country intended. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. VORNADO SHALL NOT
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or allow limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specic legal rights, and you may have other rights that vary from
state to state. The manufacturer assumes no responsibility for damage caused by failure
to follow these instructions or improper product use. Any such actions will invalidate the
product warranty.
All company names and product names are trademarks of their respective owners. ©
All rights reserved. All technical information, data, and instructions for the installation,
connection, and operation contained in these instructions for use correspond to the latest
available information at time of printing. The contents of this manual may differ slightly
from the actual product. Observe any additional supplements.
WARRANTY
We expect this product to be perfect. If you’re not satised with this product, let us know.
We’re Here to Help
800.234.0604
vornado.com
[email protected]
© 2023 Vornado Air LLC Andover, KS 67002 U.S. Patent pending. Specications subject to change
without notice. Vornado® is a trademark owned by Vornado Air LLC.
Designed, engineered and supported in USA.

CL3-0721 RB, V00
Vornado Air, LLC
415 East 13th Street, Andover, Kansas 67002
800.234.0604 | vornado.com