Watchguard DV-1 guide User manual

WGD00071

2
WatchGuard DV-1 User Guide
Copyright © 2014 WatchGuard Video
All rights reserved.
WatchGuard and DV-1 are trademarks of WatchGuard Video.
All other marks, names, and logos mentioned herein are the
property of their respective owners.
Enforcement Video LLC is a Texas Limited Liability Company
doing business as WatchGuard Video.
WatchGuard Video
415 Century Parkway
Allen, Texas 75013
1-800-605-6734 Toll Free Sales
1-866-384-8567 Toll Free Support
This document is applicable to DV-1 Firmware Version 7.0 and
above.
SAFETY WARNINGS
To prevent fire or shock hazard, do not expose the DV-1 unit
to rain or moisture.
To avoid electrical shock, do not disassemble the DV-1
housing or place any objects other than the DVD inside the
system. Refer servicing to qualified personnel only.
The use of optical instruments with the DV-1 product will
increase eye hazard. As the laser beam used in the DVD
drive is harmful to eyes, do not attempt to disassemble the
DVD drive. Refer servicing to qualified personnel only.
Should any solid object or liquid fall into the DV-1 unit,
disconnect the unit from power and have it checked by
qualified personnel before further operation.

3
Table of Contents
1Introduction to WatchGuard Video...........................................................................................7
1.1 Welcome Statement and Company Values ...................................................................................................................7
1.2 Notices, Cautions, and Warnings...................................................................................................................................7
1.3 Using This Document.....................................................................................................................................................8
1.4 Please Give Us Your Suggestions.................................................................................................................................8
1.5 DV-1 Firmware Updates ................................................................................................................................................9
1.6 DV-1 Hardware Versions...............................................................................................................................................9
1.7 DV-1 Technical Specifications.....................................................................................................................................10
1.8 Manufacturer Contact Information ...............................................................................................................................10
1.9 Related Documents .....................................................................................................................................................10
2Safety, Product Care, and Warranty......................................................................................11
2.1 Important Safety Instructions.......................................................................................................................................11
2.2 Driver’s Safety .............................................................................................................................................................11
2.3 Installation Cautions.....................................................................................................................................................11
2.4Post-Installation Cautions............................................................................................................................................12
2.5 Modification Warning ...................................................................................................................................................12
2.6 Proper Disposal...........................................................................................................................................................12
2.7 Maintenance Responsibilities ......................................................................................................................................12
2.8 Recording Failure Compensation ................................................................................................................................12
2.9 Warranty......................................................................................................................................................................13
2.9.1 Limited One (1)-Year Warranty......................................................................................................................13
2.10 Owner’s Record ...........................................................................................................................................................14
3DV-1 System Overview..........................................................................................................15
3.1 DV-1 System Description.............................................................................................................................................15
3.2 Accessories and Input Devices....................................................................................................................................16
3.3 Software Utilities..........................................................................................................................................................16
3.4 Permission Levels........................................................................................................................................................17
3.5 Connections and Cable Diagrams...............................................................................................................................18
3.6 Front Panel Controls....................................................................................................................................................20
3.7 Front Camera Keypad..................................................................................................................................................21
3.8 DVD Status Icons ........................................................................................................................................................21
4DV-1 Configuration................................................................................................................23
4.1 Main Menu Access ......................................................................................................................................................23
4.2 Fleet Manager Utility....................................................................................................................................................24
4.3Set Department Name.................................................................................................................................................24
4.4 Set Vehicle ID..............................................................................................................................................................25
4.5 Manage Officer Names................................................................................................................................................26
4.5.1 Add Officer.....................................................................................................................................................26
4.5.2 Edit Officer.....................................................................................................................................................27
4.5.3 Delete Officer.................................................................................................................................................28
4.6 Setup Input Devices.....................................................................................................................................................29
4.6.1 Radar Setup ..................................................................................................................................................30
4.6.2 Fan Speed.....................................................................................................................................................30
4.6.3 Lights, Siren, and Brake Lights......................................................................................................................31
4.6.4 GPS Setup.....................................................................................................................................................32
4.6.5 Temperature Sensor......................................................................................................................................33
4.6.5.1 Adjusting the Calibration..............................................................................................................33
4.7 Recording Setup..........................................................................................................................................................34
4.7.1 Pre- and Post-Event Recording.....................................................................................................................34
4.7.1.1 Set Pre-Event Time .....................................................................................................................34
4.7.1.2 Set Post-Event Time....................................................................................................................35
4.7.2 Auto-Record Trigger Setup............................................................................................................................36
4.7.2.1 Setup START Triggers ................................................................................................................36
4.7.2.2 Setup STOP Triggers ..................................................................................................................38

4
4.7.3 Set Video Quality...........................................................................................................................................39
4.7.4 Set the Auto-Zoom.........................................................................................................................................39
4.7.5 Manage On-Screen Text ...............................................................................................................................40
4.7.5.1 Display On-Screen Text in the Vehicle ........................................................................................41
4.7.5.2 Display Disc Usage......................................................................................................................41
4.7.5.3 Set Text Fields to Record ............................................................................................................42
4.8 Save or Restore Officer Preferences...........................................................................................................................43
4.8.1 Save Officer Preferences as Department Default..........................................................................................43
4.8.2 Restore Officer Preferences ..........................................................................................................................44
5Detailed DV-1 Operation........................................................................................................45
5.1 About DVD Media........................................................................................................................................................45
5.2 Select Officer ...............................................................................................................................................................45
5.3 Ejecting a DVD.............................................................................................................................................................46
5.4 Video Review Mode.....................................................................................................................................................47
5.4.1 Review the Most Recent Video on the Hard Drive.........................................................................................47
5.4.2 Show/Hide Menu ...........................................................................................................................................47
5.4.3 Video Control Keys........................................................................................................................................48
5.4.4 View Previously Recorded Events.................................................................................................................48
5.4.5 Define a New Event Start/Stop (Record After the Fact).................................................................................49
5.5 Recording to DVD........................................................................................................................................................50
5.5.1 Stop Recording..............................................................................................................................................51
5.5.2 Automatic Event Segmentation .....................................................................................................................51
5.5.3 Scenarios Where DVD Burning is Halted ......................................................................................................52
5.5.4 Disc Usage Meter..........................................................................................................................................52
5.5.5 Automatic Disc Overflow Recording ..............................................................................................................54
5.5.6 Covert Mode..................................................................................................................................................55
5.6 Split-Screen Display.....................................................................................................................................................55
5.7 Closed-Captioning Text on DVD Playback...................................................................................................................56
5.7.1 DVD Manager Utility (DMU)...........................................................................................................................56
5.8 Front Panel Controls....................................................................................................................................................57
5.8.1 Display Key....................................................................................................................................................57
5.8.1.1 Dark Mode...................................................................................................................................57
5.8.1.2 Screen Saver...............................................................................................................................58
5.8.2 Volume Key ...................................................................................................................................................60
5.8.3 Camera Key...................................................................................................................................................61
5.9 Front Camera Keypad Controls ...................................................................................................................................62
5.9.1 Back Light Compensation..............................................................................................................................62
5.9.2 Night View .....................................................................................................................................................63
5.9.3 Auto-Zoom.....................................................................................................................................................64
5.9.4 Zoom (Manual) ..............................................................................................................................................64
5.9.5 Auto-Focus ....................................................................................................................................................65
5.9.5.1 Manually Setting Focus................................................................................................................65
5.10 Playback on Computers and DVD Players...................................................................................................................66
5.10.1 Software Programs for Playback ...................................................................................................................66
6Cabin and Wireless Microphones ..........................................................................................69
6.1 Microphone Menu........................................................................................................................................................69
6.2 Wireless Microphone Synchronization.........................................................................................................................69
6.3 Lapel Microphone Placement.......................................................................................................................................70
7System Status Information Screens.......................................................................................71
7.1 Status Information Overview........................................................................................................................................71
7.2 DVD Disc, drive, and media information......................................................................................................................71
7.3 Hard Drive Information.................................................................................................................................................73
7.4 System Information......................................................................................................................................................74
7.5 User Information ..........................................................................................................................................................74
7.6 Device Information.......................................................................................................................................................75

5
8Supervisor/Administrator Functions.......................................................................................77
8.1 Supervisor/Administrator Overview..............................................................................................................................77
8.2 Supervisor and Administrator Login.............................................................................................................................78
8.3 Set System Behavior ...................................................................................................................................................78
8.3.1 Set Shutdown Delay......................................................................................................................................79
8.4 Set Microphone Behavior.............................................................................................................................................80
8.5 Manage Permissions for Settings ................................................................................................................................80
8.5.1 Video Review Access Levels.........................................................................................................................82
8.6 Manage DVD and Hard Drive......................................................................................................................................82
8.6.1 Format DVD...................................................................................................................................................82
8.6.2 Check Hard Drive for Errors ..........................................................................................................................83
8.6.3 Remove Configuration (Names, Settings, etc.)..............................................................................................84
8.6.4 Reset Recording State ..................................................................................................................................85
8.6.5 Set Number of DVDs to Backup....................................................................................................................86
8.6.6 Burn DVD from Backup .................................................................................................................................87
8.7 Manage Supervisor Passwords...................................................................................................................................88
8.7.1 Add Supervisor PIN.......................................................................................................................................89
8.7.2 Edit Supervisor PIN .......................................................................................................................................90
8.7.3 Delete Supervisor PIN...................................................................................................................................91
8.8 Updating DV-1 Firmware .............................................................................................................................................92
8.8.1 Troubleshooting a DV-1 Firmware Update ....................................................................................................94
8.8.1.1 Unit Hangs at the DV-1 Splash Screen........................................................................................94
8.8.1.2 Unit Remains Powered Off On a Reboot.....................................................................................95
9Fleet Manager Utility..............................................................................................................97
9.1 Fleet Manager Utility Overview....................................................................................................................................97
9.2 Event Tags...................................................................................................................................................................97
9.2.1 Adding an Event Tag.....................................................................................................................................98
9.2.2 Editing an Event Tag.....................................................................................................................................99
9.3 Factory Default Settings.............................................................................................................................................102
10 Troubleshooting...................................................................................................................107
10.1 DVD Write Errors.......................................................................................................................................................107
10.2 Reuse the Current DVD.............................................................................................................................................107
10.3 Soft System Errors.....................................................................................................................................................107
10.4 System Temperature Issues......................................................................................................................................108
10.4.1 DVD Drive Temperature Range...................................................................................................................108
10.5 Hard Drive Quick Format...........................................................................................................................................109
10.5.1 Format Hard Drive to Maximum Capacity....................................................................................................111
10.6 Hard Drive Full Format...............................................................................................................................................113
10.7 DV-1 Back Door Maintenance Options......................................................................................................................114
10.7.1 Network Configuration.................................................................................................................................115
10.7.2 Setting the Locale........................................................................................................................................116
10.8 Installation Problems..................................................................................................................................................116
10.9 Power-Related Issues................................................................................................................................................116
10.9.1 System Resets or Hangs on Vehicle Start...................................................................................................116
10.9.2 Auto Power-Up/Power-Down Not Working..................................................................................................116
10.9.3 System Stalls During Boot-Up.....................................................................................................................116
11 Quick Start Guide................................................................................................................117
11.1 Turning the DV-1 On & Off.........................................................................................................................................117
11.2 Set Time and Date.....................................................................................................................................................117
11.3 Insert DVD.................................................................................................................................................................118
11.4 Blank Disc Detected...................................................................................................................................................118
11.5 Reuse a DVD.............................................................................................................................................................119
11.6 Start Recording..........................................................................................................................................................119
11.7 Stop Recording..........................................................................................................................................................119
11.8 Ejecting a DVD ..........................................................................................................................................................119
11.9 Disc Usage Meter ......................................................................................................................................................120
11.10 Front Camera Keypad................................................................................................................................................121

6
11.11 Video Review Mode...................................................................................................................................................121
11.11.1 Show/Hide Menu .........................................................................................................................................122
11.11.2 Video Control Keys......................................................................................................................................122
11.12 Camera Overview......................................................................................................................................................123
11.13 Front Panel Controls..................................................................................................................................................123
11.13.1 Select Camera.............................................................................................................................................123
11.13.2 Display/Front Panel Brightness ...................................................................................................................124
11.13.3 Microphones................................................................................................................................................124
11.13.4 Volume Control............................................................................................................................................125
11.14 DVD Disc Information ................................................................................................................................................126
12 Other Modes of Operation ...................................................................................................127
12.1 Loaner/Advanced Replacement Mode.......................................................................................................................127
12.1.1 Extend Loaner/Advanced Replacement Mode Time....................................................................................128
12.1.2 Unlock Loaner/Advanced Replacement Mode.............................................................................................130
12.2 Evaluation Mode........................................................................................................................................................131
12.2.1 Extend Evaluation Mode Time.....................................................................................................................132
12.2.2 Unlock Evaluation Mode..............................................................................................................................134
Glossary of Terms........................................................................................................................135
Index............................................................................................................................................137
Figures
Figure 1 Overhead Unit............................................................................................................................................. 15
Figure 2 Modular Unit ............................................................................................................................................... 15
Figure 3 Connections and Cable Diagram –Overhead Unit.................................................................................... 18
Figure 4 Connections and Cable Diagram –Modular Unit....................................................................................... 19
Figure 5 Front Panel Controls................................................................................................................................... 20
Tables
Table 1 Overhead Unit Cable Descriptions ............................................................................................................. 18
Table 2 Modular Unit Cable Descriptions................................................................................................................ 19
Table 3 Front Panel Controls................................................................................................................................... 20
Table 4 Front Camera Keypad ................................................................................................................................ 21
Table 5 Video Quality Mode Guide.......................................................................................................................... 39
Table 6 Department Default Preferences.............................................................................................................. 102
Table 7 Department Default Policies..................................................................................................................... 103
Table 8 Vehicle Default Preferences..................................................................................................................... 105

7
Thank you for choosing the WatchGuard Video DV-1, the world's first
in-car Direct-to-DVD Video system that records directly onto re-
writable DVD-Video discs that play in regular DVD players. The
company was founded to bring the finest mobile law enforcement
technology to the market.
The WatchGuard DV-1 is the culmination of nearly 60 man-years of
engineering development. This sophisticated system performs real
time DVD-Video authoring in a mobile environment. The proprietary
computing platform employs a dual-drive architecture and optical
drive ruggedization techniques developed for U.S. fighter jets. No
company in this industry has invested more engineering capital, or
has been more aggressive in research and development than
WatchGuard Video. With seven patents pending, the WatchGuard
DV-1 represents the most advanced technology available in the
industry.
The management of WatchGuard Video places an emphasis on
developing individual character qualities essential for true success,
and the company is dedicated to maintaining a culture of service. Our
management staff is encouraged to practice servant-based
leadership within their groups with the knowledge that by serving
God, people are empowered to better serve each other. This
environment creates the framework for WatchGuard Video to
ultimately serve our customers in a manner that instills the highest
level of trust, confidence, and satisfaction.
NOTICE
Notices provide useful supplemental information that is pertinent
to the task being described. They may appear either before or
after the text to which they apply.
CAUTION!
Cautions describe critical information that, if ignored, could
result in damage to the DV-1, inoperability or degradation in
function, or injury to personnel. Cautions always appear before
the critical text to which they apply.
WARNING!
Warnings provide information pertaining to possible data loss.

USING THIS DOCUMENT INTRODUCTION TO WATCHGUARD VIDEO
8
Use the DV-1 User Guide to configure, operate, and maintain an
installed overhead or modular DV-1 system.
Chapter 11 –Quick Start Guide on page 117 provides the basic
information necessary to begin using the DV-1 system.
Chapter 12 –Other Modes of Operation on page 127 provides basic
information about temporary DV-1 operating modes.
For other tasks not covered in this document, see Related
Documents on page 10.
The left side of each page usually contains:
Informational and procedural text
Graphical depictions of the buttons/menus used to perform
procedures
Notices, cautions, or warnings
The right side of each page usually contains the resulting screen, an
error message, or a success message. Once familiar with DV-1
operation, many of the tasks can quickly be spotted by glancing down
the left side of the document.
NOTICE
Anytime a key () is displayed, an Administrator PIN is required to
perform the steps.
We want to hear from you. Tell us about your experiences and how
you are using your DV-1. We will do our best to accommodate any
suggestions you may have in future firmware revisions and hardware.
U.S. customers, call Customer Service at 1-800-605-6734 or email us
at [e-mail] with your comments,
questions, and concerns. International customers, contact your local
distributor.

INTRODUCTION TO WATCHGUARD VIDEO DV-1 FIRMWARE UPDATES
9
Most of the features of the WatchGuard DV-1 are based on the
software resident within your system (often called firmware). We are
committed to the continual testing and improvement of the DV-1
system firmware. Improvements and software updates for the DV-1
firmware are provided to your agency for the life of the product, when
available.
See Updating DV-1 Firmware on page 92 for further details.
The unit’s original versions are the DV-1A and the DV-1B. The DV-1A
and the DV-1B are mostly identical. The newer versions of the unit
are the DV-1C, DV-1D, and DV-1E. For version identification see the
serial number on the unit.
The DV-1C, DV-1D, and DV-1E provide the following additional
functionality to the DV-1A and DV-1B:
Combined power and I/O ports –One locking connector
provides more current-carrying ability for the unit.
Audio/visual (A/V) port –Used to transmit the analog audio and
video of the DV-1 to an external device (such as a television or
video server).
USB port –For future expansion of the unit.
Basic function control panel (BFCP) port –For future
expansion to connect the unit to a Windows application running
on a laptop computer.
Faster DVD burning speeds
Ability to reduce the current consumption when the unit is off
(< 5 mA)
Faster Ethernet speed
Increased reliability due to manufacturing improvements and
environmental enhancements
Ability to mute cabin and wireless microphones independently
The DV-1D also has the following feature:
Redesigned DVD drive carriage
oReduced potential bladder damage
oImproved response to vibration

DV-1 TECHNICAL SPECIFICATIONS INTRODUCTION TO WATCHGUARD VIDEO
10
The DV-1E also has the following features:
Added power protection circuit that guards against over voltage
and reverse voltage
Ability to operate down to 5V
Higher resolution LCD –More realistic video playback with
better colors
Lowest radiated emissions of any DV-1 type
Environmentally-responsible lead-free process on the main board
For the most current DV-1 technical specifications, go to
http://watchguardvideo.com/dv1/specs.
WatchGuard Video
Attn: Customer Service Department
415 Century Parkway
Allen, Texas 75013
1-800-605-6734
custom[email protected]
Refer to http://watchguardvideo.com/support for the following
supporting documentation:
DV-1 Quick Reference Guide
Overhead System Installation Overview
Modular System Installation Overview
DV-1 Menu Navigation Guides (GUI)
Fleet Manager Utility (FMU) Getting Started Guide
DVD Manager Utility (DMU) Getting Started Guide