Wave LEA User manual

Lifeguard Entry Alert System
USER MANUAL
v0922-1.0
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IMPORTANT. Please read this guide
thoroughly before using your LEA system.
Design subject to change.

TABLE OF CONTENTS
Safety Instructions …………………………………………………………………. 3
Warnings/Cautions ………………………………………………………………… 3
Compatibility ……………………………………………………………………….. 5
Legal Information ………………………………………………………………….. 5
Welcome … ………………………………………………………………………… 6
What’s in the Box ….……………………………………………………………….. 7
Powering and Charging Your LEA Hub …………………………………………. 8
LEA Management App ……………………………………………………………. 9
Using the App ……………………………………………………………………… 10
Using Lifeguard Tags …….…………………………………………………………17
Using Your LEA System ………..………………………………………………….. 19
Troubleshooting ……………………………………………………………………. 22
Customer Support …………………………………………………………….…… 24
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Important Safety Instructions
1. These instructions are accurate as of date of release and may be updated as needed. Always check
the WAVE website, www.wavedds.com/support for the most recent version which may contain
important updates.
2. Heed all warnings.
3. Always follow these instructions.
4. Clean only with a damp clean cloth. Do not use cleaning products containing ammonia.
5. Do not block any ventilation openings.
6. Do not install near any heat sources such as radiators, stoves, or other apparatus that produce heat.
7. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the equipment.
8. Only use attachments/accessories specified, approved or authorized by WAVE SYSTEMS INC.
9. Use only with the cart, stand, tripod, or bracket specified by WAVE SYSTEMS INC or sold with the
equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid
injury from tip-over.
10. Unplug this equipment during lightning storms or when unused for long periods of time.
11. Refer all servicing to qualified personnel. Servicing is required when the equipment has been
damaged in any way, liquid has been spilled or objects have fallen into the equipment, does not
operate normally, or has been dropped.
WARNINGS/CAUTIONS
IMPORTANT! WAVE SYSTEM products are designed to supplement and NEVER
replace responsible human supervision of swimmers. Only another human being can
investigate, intervene and rescue a potential drowning victim if necessary. NEVER LET
ANYONE SWIM ALONE OR UNATTENDED REGARDLESS OF AGE OF SWIMMING
ABILITY LEVEL OR EXPERIENCE.
• Contains small parts which may be a choking hazard.
• Equipment may contain magnetic material. Consult your physician on whether this might affect an
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose the AC Charging/Power Adapter to
dripping or splashing, and do not place objects filled with liquids on or near the product.
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• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as
lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use unauthorized products and accessories with this equipment.
• Do NOT use AC charging/power adapters other than the unit included with this equipment.
• Where the AC mains plug or an appliance coupler is used as the disconnect device, the disconnect
device shall remain readily operable.
• Internal batteries provided with this product may present a risk of fire or chemical burn if mishandled.
• If a battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made,
seek medical advice immediately.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire
or the like).
Avoid leaving equipment in direct sunlight on extremely hot days (100ºF +).
Avoid direct water spray at equipment.
Dispose of used batteries properly following local regulations. Do not incinerate.
NOTE: Appropriate compliance protocols for this equipment in process as of the time of this writing.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for
Changes or modifications not expressly approved by WAVE SYSTEMS INC may void the user’s authority
to operate this equipment.
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Compatibility
Only WAVE SYSTEM INC approved, recommended or authorized products may be used with this
equipment. Use of any non-authorized products may void your warranty.
Legal Information
Security Information: This product is capable of receiving automatic security updates from WAVE. To
receive automatic security updates, you must complete the product setup process in the WAVE
Management app and connect the product to the Internet. If you do not complete the setup process,
you will be responsible for installing security updates that WAVE makes available.
By using WAVE SYSTEM products you acknowledge and agree that WAVE products are
NOT intended and will NOT be used as a replacement or substitute for responsible and
diligent human supervision of swimmers and non-swimmers around water. Furthermore
you agree to hold WAVE SYSTEMS INC., its partners, affiliations, manufacturers, suppliers
and vendors harmless for any injuries or damages, physical or otherwise, as a result of the
correct or misuse of WAVE SYSTEM INC products.
Not for use while diving or snorkeling.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance®
WAVE Systems Inc: 1-203-429-4636
© WAVE SYSTEMS INC. v0922-1.0 No part of this work may be reproduced, modified, distributed or
otherwise used without prior written permission.
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WELCOME.
Congratulations and thank you for your purchase of the WAVE Lifeguard Entry Alert
system (LEA)!
The LEA system uses proven wireless tracking technologies to accurately determine the
real time status of your lifeguards and alert your facility should a lifeguard enter the
water.
LEA is simple to use, deploys quickly, and is portable. It will work in all water types
including pools, lakes and other natural bodies of water.
Please read this manual thoroughly before using LEA. If you should have any questions
or need assistance, please contact us at [email protected] or feel free to contact
your WAVE salesperson directly.
The WAVE Team
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WHAT’S IN THE BOX
• 1 x WAVE Lifeguard Entry Alert (LEA) Hub
• 1 x Wall Mount
• 1 x Charging/Power Adapter
• 1 x Power Cord
• Lifeguard Tag Wearables*
•Included quantities will depend on your specific order and/or may be shipped separately.
NOTE: If any item is missing please contact Customer Support at 1-203-429-4636 or [email protected].
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LIFEGUARD TAGS
(You may receive one style or both)
QUICK START GUIDE
POWER CORD
AC ADAPTER
WALL MOUNT
LEA HUB

POWERING & CHARGING LEA
The LEA Hub may be powered via the internal battery
or the AC Charging/Power Adapter. The standard
battery will last up to 6 hours of typical use*.
Fully charging the battery normally takes up to 4 hours.
After this initial set up process you may view the Hub’s
battery level at any time by using the LEA Management
App (see below).
Note: Always insert Connector Plug into Hub Power/
Charging Port first, then plug power cord into AC wall outlet.
START UP PROCESS
Press the Power Button to initiate the startup process. The LED on the Power Button will glow
green, the Strobe will light up in a “chase” pattern, and depending on your software version
installed, a tone may sound. Once the start up process is complete (typically up to 2 minutes),
the Strobe will begin a slow fade in/fade out “breathing” pattern to indicate that the Hub is on.
Note: If red light appears on Power Button during start up process, a restart is needed. Press
and hold Power Button for 10 seconds to initiate restart the Hub.
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Power
Button
Strobe
Power/Charging Port
Power Cord
AC Charging/
Power Adapter
Connector Plug

NORMAL POWER DOWN PROCESS
Press and hold the power button down for approximately 3 seconds to power down the Hub.
The green LED on the Power Button will turn off. Depending on the system software version
installed in your w10, it may sound a tone and the Strobe will light in a pattern during the shut
down process.
* Your actual battery life may vary depending on system alerts, notifications and environmental factors.
LEA MANAGEMENT APP
The LEA Management App is a simple to us app that enables you to monitor the status
of LEA, the Lifeguard Tags and other accessories. The app may be used on desktop
computers, laptops, smartphones and tablets (recommended).
Note: Although recommended, it is not necessary to have the LEA app open or active
while using LEA. The system will monitor your guards using the most recent settings.
SETTING UP THE APP
1. Power on LEA and allow the Hub to fully complete the Start Up Process.
2. A one-time reboot is necessary to access the Management App
3. To reboot, press the Power Button for 3 seconds (or until the green LED turns off). It
will take about 90 seconds for the unit to completely power off.
4. Once off, turn LEA back on by pressing the Power Button. After the Strobe changes
a breathing pattern, the LEA is ready to connect.
5. Open your device’s web browser program (Chrome, Safari, etc.).
6. To access the Management App open the WAVE Management App and enter your
serial number found on the back of your LEA Hub
Note: Your device must have WiFi activated and be on the WAVE wireless network to
connect to and manage LEA. Depending on how your device is configured, its access
to the Internet may be interrupted while on the WAVE network.
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USING THE APP
Note: We often release software updates to improve user experience. As a result, your
version of the Management App may look different and/or have different functionality
from this guide. Please make sure to check your email for update notices from WAVE,
and return to this guide for updated versions.
MONITOR PAGE
This is the page that will appear when the app is first opened. This page enables you to
view the general status of both the system and all enabled Lifeguard Tags on one
screen
1. LEA Hub Battery Level. Provides the current internal battery level. Changes to a charging
icon when plugged into wall power.
2. Tags.Number of wearables that the system is currently monitoring.
3. System Notifications.These are non-emergency messages about the system. Touching this
icon will launch a pop-up window displaying the current message(s).
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1
2
3
4
5
6
7
8
10
11
9
Smith Family Pool

4. Bracelets.This is a future feature and not active at the time of this writing.
5. Filter Icon.Touch this icon to select alternate views and options.
6. Manage Icon.Touching this icon or swiping right brings you to the MANAGE page.
7. Monitor Icon.This is the current page.
8. Help Icon.Touch this icon to learn more about the page you are on.
8. System Name.The name you input in Settings will appear here (see below).
9. Wearable Status Legend.Refer to these symbols to see status of each Lifeguard Tag.
10. Lifeguard Tag Tile.Information about each Tag being monitored will appear within this
tile. Touching a Lifeguard Tag’s tile will launch a pop-up window with detailed information.
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Click in
window
to close.
Details
about the
Tag appear
here.
Tag is
attempting to
connect to
system.
Tag has a low
battery and
should be
removed from
system and
replaced.
Indicates Tag in motion
(i.e. being worn).
Indicates Tag is not
in motion.
Smith Family Pool

SYSTEM SETTINGS
To access the SETTINGS page, select the MANAGE icon on the bottom of the
MONITOR page. Then select SETTINGS from the menu bar at the top of the page.
12. Entry Alert. The LEA Hub communicates with the Lifeguard Tags at a rate of twice per
second to determine if a Tag is fully submerged in water (not wet). It will alert after the
allowable time of submersion is reached. The default time for LEA systems is 5 seconds,
although you may increase this amount if so desired.
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1
2
3
4
5
Hub Audio Alerts
App Audio Alerts
30s

13. Hub Audio Alerts.When LEA determines that a lifeguard has entered the water it sounds
an audible alert. Set the volume of the alert based on your needs and preferences.
Although not recommended, the audible alert may be muted by setting the volume to 0. If
you do so, the app will ask you to confirm this selection.
14. App Audio Volume.During an Entry Alert you can also have your device running the LEA
Management App sound an audible alert as well. (Note: Depending on manufacturer this
feature may not work on all tablets or phones.)
15. Audible Alert Type.At the time of this writing the only alert type available is the default
tone. However future system updates will include more options.
16. Visual Alert Type.When LEA determines that a lifeguard wearing a Tag has entered the
water it will begin to repeatedly flash its bright strobe light. At the time of this writing the
only visual alert type available is the default flashing.
IMPORTANT: Always remember to select SAVE to save your settings after
making any changes.
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MANAGING LIFEGUARD TAGS
Your LEA system may arrive
preconfigured with Lifeguard Tags
based on your order. However
from time to time you may want or
need to add or remove Tags from
your system.
1. Go the MANAGE page.
2. Select ADD TAG button.
3. Move or gently shake the
Lifeguard Tag(s) you would like to add. The new Tag(s) should appear in the window.
4. Select the Tag. Its assigned ID number will automatically appear in the space
at the upper left of the screen. You may now also enter other identifiers such as a
name (examples: 20Jimmy, 15_Susan, 07 Mark, and so on).
5. Select the ADD TAG button to add this wearable to your system.
NOTE: You will also use this window to enable, disable or remove Lifeguard Tags.
•Enabled.An enabled Lifeguard Tag is monitored by the system.
•Disabled.A disabled Lifeguard Tag is not monitored by the system. The Tag may be
monitored again by toggling this setting back to Enabled.
•Remove.A removed Lifeguard Tag is not monitored by the system. The Tag may be
monitored again only by adding it back to the system as described above.
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ENTRY ALERTS
In the event that a guard’s Lifeguard Tag has remained submerged beyond the
selected maximum time selected, the system will immediately alert based on the
selected settings (i.e., audible alerts, visual alerts, etc.).
If the app is open and running (recommended) the alert screen above will appear.
After evaluating the circumstances that caused the
Entry Alert, it may be stopped by selecting the
SUPPRESS button. If selected, the app may
request that you select a reason for terminating
the alert.
NOTE: If the Entry Alert is not suppressed the system will remain in alert until the
Lifeguard Tag is removed from the water.
If the app is not readily available and you wish to suppress the alert, you may do so by
pressing the physical SUPPRESS button located on the back of the LEA Hub.
Alternatively you may power down the Hub using the Power Down Process if necessary.
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Select reason
for
suppressing
the alert.
Select to
suppress alerts.
Select to mute
tablet/phone
audio alert.
Future feature.
Address entered
during setup
appears here.
Smith Family Pool!
123 Main Street!
Smith City, US 55555"

NON-EMERGENCY NOTIFICATIONS
The LEA Hub continually monitors the status of the Lifeguard
Tags and system. In the event that an item needs your
attention the system will notify you.
NOTE: Depending on the options selected for
your LEA system, some users may also receive
remote notifications via text, SMS, email, phone
and other options. For more information on these services
please contact us.
•System Notification.When there is a non-
emergency notification needing your attention a
bell icon will appear at the screen’s upper right
corner. A badge will also appear showing the total
number of notifications currently needing your
attention. Selecting this icon will open a pop-up
window with information including instructions for
any necessary actions to be taken.
•Tag Low Battery. When a Lifeguard Tag’s
internal battery reaches minimum power the
Tag’s tile outline will turn red.
NOTE: A Tag with a low battery warning should
be removed from the system as quickly as
possible and replaced, otherwise it may cause
false alerts.
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SUPPRESS
BUTTON

•Hub Low Battery.When the LEA Hub’s internal batteries reach minimum power
the system will notify you. When seeing this alert connect the Hub to the AC
Charging/Power Adapter as soon as possible. You may continue to use the system
as normal and the internal batteries will automatically begin recharging. If not
recharged in time, the Hub will eventually shut down.
•High Temp Warning.On rare instances if the operating temperature of the LEA
Hub becomes too high the system will notify you. At this time the Hub should be
moved to a cooler location.
IMPORTANT: If the internal temperature continues to remain too high the Hub will
automatically shut down to prevent damage. Immediately move the Hub to a
cooler location and wait at least 30 minutes before turning it on again.
USING LIFEGUARD TAGS
The Lifeguard Tags included in your initial order may arrive preconfigured to work with
your specific LEA Hub. Using the LEA Management App you may add or remove Tags
as needed.
The Lifeguard Tags are lightweight, comfortable and waterproof.
The Tags are very easy to use. They have no buttons or switches and instead are
automatically activated when their internal sensors detect motion. To preserve its
battery, they will enter a sleep mode when they detect lack of motion for 2 minutes.
The Tags’ internal battery will last as long as 18-36 months depending on how often
they are used. When their battery becomes low the LEA Hub will notify you via the LEA
Management App and (depending on your software version) via audiovisual
notifications.
When notified the Tag should be removed from the system
and be replaced as soon as possible.
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You may check the battery status and functionality of Lifeguard Tags at any time by
using the LEA Management App (refer to the instructions above).
At the time of this writing there are two different model versions of the Lifeguard Tag:
ROUND-STYLE
The two halves of the “round-style” Lifeguard Tag are magnetically attracted to each
other. To wear, simply place one half under the user’s clothing (eg bathing suit) and the
other half on the outside of the user’s clothing. Magnetic force should keep the two
halves securely held during most activities.
Optionally, the included Lanyard Adapter may be used. Separate the two halves and
mount the Lanyard Adapter as depicted. It will be held in place by the magnetic force
of the Tag’s two halves.
CLIP-STYLE
This style clips onto the edge of the user’s clothing. Squeeze the edge area as depicted
to open the clip to attach. The clip is further secured in place by magnetic force
between each half.
Optionally, the included Lanyard Adapter may be used. To install, use a paper clip or
similar to remove the hinge pin and separate the two halves. Mount Lanyard Adapter
as depicted and re-install Hinge Pin.
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CLOTHING
LANYARD ADAPTER
LANYARD ADAPTER
HINGE PIN

USING YOUR LEA SYSTEM
UNDERSTANDING RANGE
The LEA Hub has a typical wireless range of up to 150 feet when there is clear “Line of
Sight” or simply LoS. In general terms that means there are no physical obstructions
between the transmitting device (in this case, Lifeguard Tags) and the receiving device
(in this case, the LEA Hub). Note that the range is typically the greatest in the direction
the front of the unit is facing.
UNDERSTANDING WHERE TO PLACE THE LEA HUB
The recommended placement of the Hub should be above the ground at a minimum
height of 60 inches or more and on a secure flat surface such as a tabletop, or
mounted in the included Wall Mount.
There should be no physical obstructions such as people, concrete walls, dense
vegetation, stone, or metal in front of the Hub.
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Use care to avoid pinching fingers when attaching or
removing Lifeguard Tags.
Magnets! Consult your physician on
whether this might affect an implantable medical device.
150 feet clear LoS

IMPORTANT. Do not subject the Hub to direct water spray or submerge it in
water. Move the unit inside or under cover during extreme or inclement weather.
TESTING THE LEA SYSTEM BEFORE USING
In most instances where you decide to place your LEA Hub out of convenience will
likely work. However it may be necessary to relocate the unit to a better spot to insure
complete coverage of the water. To confirm that you have selected an acceptable
location it is necessary to perform the following simple test.
IMPORTANT. Always perform this test when using the LEA system for the first time
at a new, recently renovated or modified swim area. Always make sure that you are
testing with ENABLED Lifeguard Tags (see MANAGING TAGS).
1. (Optional) Use the LEA Management App to select settings for this test such as
lowering the volume of the speaker or reducing the maximum time selected for
Entry Alerts. Remember to change the settings back after the test.
2. With the system on, walk (or swim) to different areas in the water with an active
Lifeguard Tag. It is not necessary to submerge the wearable. As long as the system
does not alert, the area you are in is within coverage of the system. See below for
more details.
3. Continue this process until all general areas of the water are tested.
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