Wave W10 User manual

WAVE w10 Swimmer Safety System
USER GUIDE
v0721-1.
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IMPORTANT. Please read this guide
thoroughly before using your w10 system.
Design subject to change.

TABLE OF CONTENTS
Safety Instructions …………………………………………………………………. 3
Warnings/Cautions ………………………………………………………………… 3
Compatibility ……………………………………………………………………….. 5
Legal Information ………………………………………………………………….. 5
Welcome … ………………………………………………………………………… 6
What’s in the Box ….……………………………………………………………….. 7
Powering and Charging Your w10 Hub …………………………………………. 8
WAVE w10 Management App ……………………………………………………. 9
Using the App ……………………………………………………………………… 10
Using Wearables …….………………………………………………………………17
Using Your w10 ..……………..…………………………………………………….. 20
Troubleshooting ……………………………………………………………………. 23
Customer Support …………………………………………………………….…… 25
Water Safety Information …………………………………………………………. 26
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Important Safety Instructions
1. These instructions are accurate as of date of release and may be updated as needed. Always check
the WAVE website, www.wavedds.com/support for the most recent version which may contain
important updates.
2. Heed all warnings.
3. Always follow these instructions.
4. Clean only with a damp clean cloth. Do not use cleaning products containing ammonia.
5. Do not block any ventilation openings.
6. Do not install near any heat sources such as radiators, stoves, or other apparatus that produce heat.
7. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the equipment.
8. Only use attachments/accessories specified, approved or authorized by WAVE SYSTEMS INC.
9. Use only with the cart, stand, tripod, or bracket specified by WAVE SYSTEMS INC or sold with the
equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid
injury from tip-over.
10. Unplug this equipment during lightning storms or when unused for long periods of time.
11. Refer all servicing to qualified personnel. Servicing is required when the equipment has been
damaged in any way, liquid has been spilled or objects have fallen into the equipment, does not
operate normally, or has been dropped.
WARNINGS/CAUTIONS
IMPORTANT! WAVE SYSTEM products are designed to supplement and NEVER
replace responsible human supervision of swimmers. Only another human being can
investigate, intervene and rescue a potential drowning victim if necessary. NEVER LET
ANYONE SWIM ALONE OR UNATTENDED REGARDLESS OF AGE OF SWIMMING
ABILITY LEVEL OR EXPERIENCE.
• Contains small parts which may be a choking hazard.
• Equipment may contain magnetic material. Consult your physician on whether this might affect an
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose the AC Charging/Power Adapter to
dripping or splashing, and do not place objects filled with liquids on or near the product.
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• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as
lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use unauthorized products and accessories with this equipment.
• Do NOT use AC charging/power adapters other than the unit included with this equipment.
• Where the AC mains plug or an appliance coupler is used as the disconnect device, the disconnect
device shall remain readily operable.
• Internal batteries provided with this product may present a risk of fire or chemical burn if mishandled.
• If a battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made,
seek medical advice immediately.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire
or the like).
Avoid leaving equipment in direct sunlight on extremely hot days (100ºF +).
Avoid direct water spray at equipment.
Dispose of used batteries properly following local regulations. Do not incinerate.
NOTE: Appropriate compliance protocols for this equipment in process as of the time of this writing.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for
Changes or modifications not expressly approved by WAVE SYSTEMS INC may void the user’s authority
to operate this equipment.
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Compatibility
Only WAVE SYSTEM INC approved, recommended or authorized products may be used with this
equipment. Use of any non-authorized products may void your warranty.
Legal Information
Security Information: This product is capable of receiving automatic security updates from WAVE. To
receive automatic security updates, you must complete the product setup process in the WAVE
Management app and connect the product to the Internet. If you do not complete the setup process,
you will be responsible for installing security updates that WAVE makes available.
By using WAVE SYSTEM products you acknowledge and agree that WAVE products are
NOT intended and will NOT be used as a replacement or substitute for responsible and
diligent human supervision of swimmers and non-swimmers around water. Furthermore
you agree to hold WAVE SYSTEMS INC., its partners, affiliations, manufacturers,
suppliers and vendors harmless for any injuries or damages, physical or otherwise, as a
result of the correct or misuse of WAVE SYSTEM INC products.
Not for use while diving or snorkeling.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance®
WAVE Systems Inc: 1-203-429-4636
© WAVE SYSTEMS INC. v0721.1 No part of this work may be reproduced, modified, distributed or
otherwise used without prior written permission.
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WELCOME.
Congratulations and thank you for your purchase of the w10 Swimmer System! You have taken a very
wise initiative to dramatically improve the safety of your loved ones, friends and guests around water.
The WAVE w10 uses proven tracking technologies to
accurately determine the real time status of your
swimmers each time they enter the water, alerting you or
caregivers immediately if a swimmer remains underwater
beyond an acceptable period of time. The w10 will also
immediately alert you should a non-swimmer enter the
water as well.
WAVE is simple to use, deploys quickly, and is portable.
It can work in all water types including lakes and other
natural bodies of water.
To be effective, the WAVE w10 must be used properly each and every time people are in or near the
water. All swimmers, regardless of age or swimming ability, should be using WAVE wearables, and doing
so should be considered as normal as wearing seat belts when in a car or wearing a helmet while cycling.
While we have worked hard to make WAVE as reliable as possible, no technology is a perfect solution in
and of itself. The system should never be used as a replacement for diligent responsible human
supervision. Only another human being can intervene and save a potential drowning victim. Therefore
never let anyone swim alone regardless of their age or swimming ability. Never rely solely on the
w10 for supervision of people in or around water.
Used along with common-sense safety measures, we are confident that the w10 will provide you and
your family with years of safe and enjoyable swimming.
The WAVE Team
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Optional accessories may be depicted. Design subject to change.

WHAT’S IN THE BOX
• 1 x WAVE w10 Swimmer Safety System Hub
• 1 x Wall Mount
• 1 x Charging/Power Adapter
• 1 x Power Cord
•Optional Goggle Clip Wearables*
•Optional BuddyTag™ Wearables*
• Optional Tracker Wearables*
*Included quantities may depend on your specific order and/or may be shipped separately.
NOTE: If any item is missing please contact Customer Support at 1-203-429-4636 or [email protected].
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GOGGLE CLIPS*
TRACKERS
BUDDYTAGS*
QUICK START GUIDE
POWER CORD
AC ADAPTER
WALL MOUNT
SYSTEM HUB

POWERING & CHARGING YOUR w10 Hub
The w10 Hub may be powered via the internal battery
or the AC Charging/Power Adapter. The standard
battery will last up to 6 hours of typical use*.
Fully charging the battery normally takes a few hours.
After this initial set up process you may view the
Hub’s battery level at any time by using the WAVE
Management App (see below).
START UP PROCESS
Press the Power Button to initiate the startup process. After
a few seconds the LED on the Power Button will glow green, the Strobe will light up in a chase
pattern, and depending on your software version installed, a tone may sound. Once the start
up process is complete (typically up to 2 minutes), the Strobe will begin a slow fade in/fade out
pattern to indicate that the Hub is on.
POWER DOWN PROCESS
Press and hold the power button down for approximately 5 seconds to power down the w10.
The green LED on the Power Button will turn off. Depending on the system software version
installed in your w10, it may sound a tone and the Strobe will light in a pattern during the shut
down process.
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Power/Charging Port
Power Cord
AC Charging/
Power Adapter
Power
Button
Strobe

* Your actual battery life may vary depending on system alerts, notifications and environmental factors.
WAVE w10 MANAGEMENT APP
The WAVE w10 Management App is a simple to us app that enables you to monitor
the status of the Hub, wearables and other accessories. The app may be used on
smartphones and tablets (recommended).
Note: Although recommended, it is not necessary to have the WAVE app open or
active while using your w10. The system will monitor your swimmers and non-
swimmers using the most recent settings.
SETTING UP THE APP
1. Power on the w10 and allow the Hub to fully complete the Start Up Process.
2. Open your device’s settings and go to the WiFi settings page.
3. Look for the WAVE wireless hotspot w10-ap-1539d6 to appear.
4. Select and join the WAVE wireless network using the password “WaveNetwork”.
5. Open your device’s web browser program (Chrome, Safari, etc.).
6. Enter the following URL in the address bar: http://start.wavew10.com:3001 or http://
192.168.8.1:3001, if the first does not work.
You should be automatically redirected to the WAVE management page, but if that
does not happen after a few minutes, please restart the Hub.!To do so, press the power
button for 5 seconds and release it.!Wait 30 seconds, then turn the Hub on again by
pressing the power button again.!Once the Hub is up and running, open your device’s
browser and go to http://w101539d6.hub.wavedds.net to access the WAVE system
page directly. If it does not appear after a few seconds, reload/refresh the page.
Note: Your device must have WiFi activated and be on the WAVE wireless network to
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connect to and manage the w10. Depending on how your device is configured, its
access to the Internet may be interrupted while on the WAVE network.
USING THE APP
Note: We often release software updates to improve user experience. As a result, your
version of the Management App may look different and/or have different functionality
from this guide. Please make sure to check your email for update notices from WAVE,
and return to this guide for updated versions.
MONITOR PAGE
This is the page that will appear when the app is first opened. This page enables you to
view the general status of both the system and all enabled wearables on one screen
1. Hub Battery Level. Provides the current internal battery level. Changes to a charging icon
when plugged into wall power.
2. Wearables.Number of wearables that the system is currently monitoring.
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1
2
3
4
5
6
7
8
10
11
9
Smith Family Pool

3. System Notifications.These are non-emergency messages about the system. Touching this
icon will launch a pop-up window displaying the current message(s).
4. Bracelets.This is a future feature and not active at the time of this writing.
5. Filter Icon.Touch this icon to select alternate views and options.
6. Manage Icon.Touching this icon or swiping right brings you to the MANAGE page.
7. Monitor Icon.This is the current page.
8. Help Icon.Touch this icon to learn more about the page you are on.
8. System Name.The name you input in Settings will appear here (see below).
9. Wearable Status Legend.Refer to these symbols to see status of each wearable.
10. Wearable Tile.Information about each wearable being monitored will appear within this
tile. Touching a wearable’s Tile will launch a pop-up window with detailed information.
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Click in window
to close.
Details about
the wearable
appear here.
Wearable is
attempting to
connect to system.
Wearable has a
low battery and
should be
removed from
system and
replaced.
Indicates wearable in
motion (i.e. being worn).
Indicates wearable is
not in motion.
Smith Family Pool

SYSTEM SETTINGS
To access the SETTINGS page, select the MANAGE icon on the bottom of the
MONITOR page. Then select SETTINGS from the menu bar at the top of the page.
1. Dangerous Submersion Alert. The WAVE w10 continually measures the amount of time
that the face of a swimmer wearing aTracker or Goggle Clips is fully submerged at a rate of
twice per second.
Set the amount of time your swimmers may remain completely submerged before the
system will generate a Dangerous Submersion Alert. Touch the amount of time (ex: 15s) to
select from a drop down menu with a range of times from 15 seconds to 45 seconds.
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IMPORTANT!
Aquatic safety experts recommend that no person
remain fully submerged for more than 30 seconds
regardless of age or swimming ability.
1
2
3
4
5
Hub Audio Alerts
App Audio Alerts
30s

2. Hub Audio Alerts.When the w10 determines that a swimmer may be at risk it sounds a
very loud audible alert. Set the volume of the alert based on your needs and preferences.
Although not recommended, the audible alert may be muted by setting the volume to 0. If
you do so, the app will ask you to confirm this selection.
3. App Audio Volume.During an alert you can also have your device running the w10
Management App sound an audible alert as well. (Note: Depending on manufacturer this
feature may not work on all tablets or phones.)
4. Audible Alert Type.At the time of this writing the only alert type available is the default
tone. However future system updates will include more options.
5. Visual Alert Type.When the w10 determines that a swimmer may be at risk it will begin to
repeatedly flash its bright strobe light. At the time of this writing the only visual alert type
available is the default flashing.
IMPORTANT: Always remember to select SAVE to save your settings after
making any changes.
SYSTEM PREFERENCES
At the time of this writing the Preferences page is in development. Currently most preferences
are set to a default option. As new options become available after system software updates this
document will be updated and available online at wavedds.com/support.
Please contact WAVE with any questions.
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MANAGING WEARABLES
Your WAVE w10 System may arrive
preconfigured with WAVE
wearables. However from time to
time you may want or need to add
or remove wearables from your
system.
1. Go the MANAGE page.
2. Select ADD WEARABLE button.
3. Move or gently shake the
wearable(s) you would like to add. The new wearable(s) should appear in the window.
4. Select the wearable. Its assigned ID number will automatically appear in the space
at the upper left of the screen. You may now also enter other identifiers such as a
name (examples: 20Jimmy, 15 Goggles, 07 Mary, 11BuddyTag1).
5. Select the ADD WEARABLE button to add this wearable to your system.
NOTE: You will also use this window to enable, disable or remove wearables.
•Enabled.An enabled wearable is monitored by the system.
•Disabled.A disabled wearable is not monitored by the system. The wearable may be
monitored again by toggling this setting back to Enabled.
•Remove.A removed wearable is not monitored by the system. The wearable may be
monitored again only by adding it back to the system as explained above.
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DANGEROUS SUBMERSION ALERTS
In the event that a swimmer has remained submerged beyond the selected maximum
time selected for Dangerous Submersion Alerts, the system will immediately alert
based on the selected settings for these alerts (i.e., audible alerts, visual alerts, etc.).
If the app is open and running (recommended) the alert screen above will appear.
The water should immediately be inspected for any submerged swimmers and if
required, rescue actions should be taken as quickly as possible to remove the swimmer
from the water.
If a rescue is necessary and the victim appears to be unconscious CPR should be used
and emergency services notified immediately by call 9-1-1 on a telephone. (See
References section of this guide and learn more about CRP for children and adults by
visiting https://www.medicalnewstoday.com/articles/324712.)
After evaluating the circumstances that caused the
alert, it may be stopped by selecting the
SUPPRESS button. If selected, the app may
request that you select a reason for terminating
the alert.
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Select reason
for
suppressing
the alert.
Select to
suppress alerts.
Select to mute
tablet/phone
audio alert.
Future feature.
Address entered
during setup
appears here.
Smith Family Pool!
123 Main Street!
Smith City, US 55555"

NOTE: If the Dangerous Submersion Alert is not suppressed the system will remain in
alert until the wearable (potential victim) is removed from the water.
If the app is not readily available and you wish to suppress the
alert, you may do so by pressing the physical SUPPRESS
button located on the back of the Hub.
Alternatively you may power down the w10 using the Power
Down Process if necessary.
NON-EMERGENCY NOTIFICATIONS
The WAVE w10 continually monitors the status of the
wearables and system. In the event that an item needs your
attention the system will notify you.
NOTE: Depending on the options selected for your w10 system, some users may also
receive remote notifications via text, SMS, email, phone and other options. For more
information on these services please contact us.
•System Notification.When there is a non-
emergency notification needing your attention a
bell icon will appear at the screen’s upper right
corner. A badge will also appear showing the
total number of notifications currently needing
your attention. Selecting this icon will open a
pop-up window with information including
instructions for any necessary actions to be taken.
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SUPPRESS
BUTTON

•Wearable Low Battery. When a wearable’s
internal battery reaches minimum power the
wearable’s tile outline will turn red.
NOTE: A wearable with a low battery warning
should be removed from the system as quickly
as possible and replaced, otherwise it may cause
false alerts.
•Hub Low Battery.When the Hub’s internal batteries reach minimum power the
system will notify you. When seeing this alert connect the Hub to the AC
Charging/Power Adapter as soon as possible. You may continue to use the system
as normal and the internal batteries will automatically begin recharging. If not
recharged in time, the Hub will eventually shut down.
•High Temp Warning.On rare instances if the operating temperature of the Hub
becomes too high the system will notify you. At this time the w10 should be
moved to a cooler location.
IMPORTANT: If the internal temperature continues to remain too high the system
will automatically shut down to prevent damage. Immediately move the system to
a cooler location and wait at least 30 minutes before turning it on again.
USING WEARABLES
The wearables included in your initial order arrive preconfigured to work with your
specific w10 Hub. Using the WAVE w10 Management App you may add or remove
wearables as needed.
The wearables are lightweight, comfortable and when used properly will not detract
from your swimmers’ fun and enjoyment around water. When activated, wearables
enable your w10 system to monitor the user’s status by determining how long the
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swimmer’s face is submerged and therefore unable to breathe.
Wearables are simple to use. They have no buttons or switches and instead are
automatically activated when their internal sensors detect motion. To preserve its
battery, they will enter a sleep mode when they detect lack of motion for 2 minutes.
The wearables’ internal battery will last as long as 18-36 months depending on how
often they are used. When their battery becomes low your w10 will notify you via the
WAVE w10 Management App and depending on your software version via the w10
Hub’s strobe light. When notified the wearable should be removed from the system
and be replaced as soon as possible.
You may check the battery status and functionality of your wearables at any time by
using the WAVE w10 Management App (refer to the instructions above).
TRACKERS
Trackers were designed to fit most head
sizes comfortably. When worn, they
should rest above the ear and as close
the wearer’s forehead as possible.
GOGGLE CLIPS
Pairs of Goggle Clips (or simply Clips) are mated to each other
using a durable plastic monofilament tether, and are designed
to work with virtually all goggle types.
An elastic neoprene band is used to
capture the goggle strap and keep the Goggle Clips securely
attached while swimming.
When attaching to the goggles, position each Clip as close to
the goggle lens as is possible.
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NOTE: Some users may resist wearing a Tracker or find it uncomfortable. This typically
subsides after a few minutes of swimming. For wearers who complain of a tight fit,
gently bend the Tracker’s ends outwards. It will return to its normal state after use.
BUDDYTAGS™
BuddyTags are used by the w10 to detect when the wearer enters the
water. They attach to clothing quickly, safely and securely using powerful
magnets. ToddleTags may also be attached to your pet’s collar using the
included carabiner.
For children it is recommended that the BuddyTag be attached along the
back of their waistline to help prevent them from playing with or trying to remove their
tag.
TO ATTACH BUDDYTAG TO A PERSON:
1. Remove the magnetic Back Plate by sliding it off the
BuddyTag housing.
2. Position the Back Plate on the inside of the wearer’s clothing (shirt, shorts,
bathing suit, etc.) in the middle of their backside.The smooth curved
surface should be facing in towards the wearer’s body.
3. Place the BuddyTag housing over the wearer’s clothing in the
location of the Back Plate with its magnet facing towards the wearer’s body.
The BuddyTag and Back Plate magnets will naturally attract each other and
create a secure attachment to the clothing.
4. To remove the BuddyTag after use, simply hold the Back Plate with one
hand while sliding the BuddyTag off with the other. CAREFULLY return the
Back Plate to the BuddyTag for later use.
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User’s
Clothing

TO ATTACH BUDDYTAG TO A PET:
1. Attach Carabiner to the hole in the Back Plate.
2. CAREFULLY attach Back Plate to ToddleTag housing.
3. Attach BUDDYTag and Carabiner to pet’s collar.
USING YOUR w10
UNDERSTANDING RANGE
The w10 Hub has a typical wireless range of up to 150 feet when there is clear “Line of
Sight” or simply LoS. In general terms that means there are no physical obstructions
between the transmitting device (in this case, WAVE wearables) and the receiving
device (in this case, the Hub). Note that the range is typically the greatest in the
direction the front of the unit is facing.
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Use care to avoid pinching fingers when attaching or
removing the BuddyTag.
Magnetic materials. Consult your physician on
whether this might affect an implantable medical device.
150 feet clear LoS