Weave Yealink T54W Instruction manual

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Quick User Guide
Yealink T54W
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Key Guide
Hold/Line Keys
Dial Pad
New Message Indicator
Soft Keys
Navigation KeysHeadset Key
Mute Key
Speaker Key
Message Key
Redial Key
Volume Key
Personal Hold Key
Transfer Key
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weavehelp.com | 888.579.5668 | [e-mail]
Instructions
ANSWERING A CALL (4 options):
•Pick up the handset.
•Press the
Headset
key
•Press the
Speaker
key –OR-
•Press the soft
Answer
key
PLACING A CALL (2 options):
•Pick up the handset, press
Headset
,
or
Speaker
key
•Dial number, and then press the
Send
soft key
PERSONAL HOLD & RESUME
Holds call on your handset only.
•While on an active call press the
Personal Hold
key located on the
right side of the phone.
•Press the same
Hold
key to resume
the call before picking up the
handset.
•Call can also be resumed by pressing
the soft key labeled
Resume
.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
•To place an active call on
Hold 1
,
Hold
2
, or
Hold 3
press the
Park
soft key
located at the bottom of your display
screen.
•The phone will place the call on the 1st
available universal holding positions
and announce the location.
•Call can be retrieved on any phone by
pressing the same
Hold 1, Hold 2,
or
Hold 3
key.
MULTIPLE CALLS
•Press the
Park
key to place your
current caller on hold. Then press the
soft
Answer
key to answer the
second incoming call.
•If you do not want to answer
incoming call press the
More
soft key
then select the
Reject
soft key. The
call will continue to ring on other
handsets. If call goes unanswered
the calleris sent to the “open for
business” voicemail greeting.
INTERCOM
•Dial 8 then the extension number,
then press the soft
Dial
key to use
speakerphone or pick up the handset
and speak to your coworker.
•The extension dialed will hear a
notification beep and then your
voice.
•If that extension is on an active call,
the phone will treat the intercom as
another incoming call which can be
answered, rejected, or ignored.
TRANSFERRING CALLS
•While on a live call press the
Transfer
key.
•The caller will be placed in a holding
pattern and begin hearing the hold
music.
•Dial the three-digit extension you
want to send the call to. (Note: A call
can also be transferred to a 10 digit
external number if sending to a cell
or home number.)
•If you want to talk to the person
receiving the transfer, wait for them
to pick up and explain that you will
be transferring a call.
•Press the
Transfer
key again to
complete the transfer.
•If the receiving party does not want
to accept the call, press the soft
End
Call
key and then the
Resume
soft
key to retreive the call.
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Instructions Continued
BLIND TRANSFER
•While on a live call press the
Transfer
key.
•The caller will be placed in a holding
pattern and begin hearing the hold
music.
•Dial the three-digit extension you
want to send the call to. (Note: A call
can also be transferred to a 10 digit
external number if sending to a cell
or home number.)
•Press the
B Transfer
soft key to send
the call directly to the other
extension or number.
CONFERENCE CALLS
•When on a live call, select the
More
soft key and then the
Conference
soft key. You will hear a dial tone.
The caller will be placed on hold.
•Dial the 10-digit phone number or
three-digit extension of the third
party you want to conference into
the call.
•When the third party answers, press
the
More
key and then the
Conference
soft key to put all three
parties on the call together.
•Your display will show: Conference.
•Press the
End Call
soft key to
disconnect all parties.
RECORD VOICEMAIL GREETINGS
•Dial
*86
on your Weave Phone and
record your greeting.
•Login to your Admin Portal.
•Click on the dropdown arrow next to
‘
Phone System
’ from the menu on
the left.
•Select ‘
Voicemail Greetings
’
•Select the Mailbox you want to
upload greetings to.
9000 is the General Voicemail box
Or Select a personal extension
number if you want to upload your
personal extension voicemail.
•Click to ‘
Add Greeting +
’. Choose a
file from your media library or upload
a file directly from your computer.
•Give your greeting a name.
•Schedule when your greeting should
play, choosing between: Open Hours,
Lunch Hours, Break (Staff Meeting)
Hours, or Closed Hours. *You can
leave a greeting unassigned if you
want to use it for a later date, such as
a holiday, or unexpected closure.
Save
your changes.
•Make sure that your office hours the
Weave software settings have been
set up. This is the setting that
controls when your different
voicemail greetings will be played.
LISTEN TO VOICEMAILS
•To listen to general voicemails press
the
Messages
key on any phone or
dial 9000
.
•It will inform you of any new
voicemails and play them.
•To delete a voicemail after listening
to it, select option 7.
LISTEN TO PERSONAL VOICEMAILS
•To listen to personal extension
voicemail
Dial 9001
.
•You will be notified of any new
voicemail you have. The message will
automatically begin playing.
•To delete a voicemail message press
7.
If you have any more questions,
please contact us at:
888-579-5668
[e-mail]
weavehelp.com
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