White Mountain Hearth PONDEROSA LS-18P-2 Quick start guide

INSTALLATION INSTRUCTIONS
AND OWNER'S MANUAL
LOG SET FOR UNVENTED
GAS LOG HEATER
OR
VENTED DECORATIVE APPLIANCE
MODELS
LS-18P-2
LS-24P-1
LS-30P-1
WARNING: If not installed, operated and main-
tained in accordance with the manufacturer's
instructions, this product could expose you to sub-
stances in fuel or from fuel combustion which can
cause death or serious illness.
Log sets comply with ANSI Z21.11.2 Unvented
Heaters and also comply with ANSI Z21.60
Decorative Vented Appliances for Solid Fuel
Burning Fireplaces. State or local codes may only
allow operation of log sets in a vented conguration.
Check your state or local codes.
The White Mountain Log Collection
— Do not store or use gasoline or other amma-
ble vapors and liquids in the vicinity of this or
any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
• If you cannot reach your gas supplier, call
the re department.
— Installation and service must be performed
by a qualied installer, service agency or the
gas supplier.
WARNING: If the information in these in-
structions are not followed exactly, a re or ex-
plosion may result causing property damage,
personal injury or loss of life. Installer: Leave this manual with the appli-
ance.
Consumer:Retain this manual for future refer-
ence.
PONDEROSA
Page 1

25739-0-0309Page 2
Section Page
Important Installation Guidelines......................................................................... 3
General Information ............................................................................................. 3
Requirements for Canada..................................................................................... 4
Log Placement...................................................................................................5-7
LS-18P-2 Photos .................................................................................................. 8
LS-24P-1 Photos .................................................................................................. 9
LS-30P-1 Photos ................................................................................................ 10
Parts List & Parts View ...................................................................................... 11
Master Parts Distributor List.............................................................................. 12
How to Order Repair Parts................................................................................. 12
Notes..............................................................................................................13-15
TABLE OF CONTENTS

25739-0-0309 Page 3
Proper Log Placement
Log placement is critical to proper burner performance. Logs
must be correctly positioned onto the burner. The photos in this
manual show the proper pinned position for logs on this set.
Owners need to be shown proper log placement and instructed
not to move the logs.
Logs must t rmly onto the burner when positioned as shown
in the photos. Malformed logs or logs with sloppy pin holes must
be replaced.
Proper Placement of Rock Wool and Decorative Lava Rock
Rock wool can be added to burners for a glowing ember effect.
It must be positioned only on the front portion of the burner. The
photos in this manual show the proper placement of rock wool.
Decorative lava rock or small wood pieces should never be placed
on the burner. These items are only for placement on the oor of
the replace or rebox.
Proper Primary Airow into Burner
For proper burner operation and ame appearance, the ow of
primary air into the venturi tube, located on the rear of the burner,
must not be reduced. This ow of air is reduced if dirt, lint or other
obstructions build-up around or inside the venturi.Any obstruction
in the venturi tube area must be removed. The ow of air into the
venturi is also reduced if the gas orice isn’t centered in the venturi
inlet and/or is not aligned with the venturi. Any misalignment of
the burner orice may be corrected by bending the shutter cap
holding the orice to the inlet of the venturi tube.
Ceiling Fans, Portable Fans or Logs Installed Near Cold Air
Returns
Ceiling fans or oscillating oor type fans need to be monitored
during the operation of vent-free logs. If the air blows directly
into the ame causing it to impinge on the log set, or rebox, it
should be turned off or redirected. Ceiling fans could be reversed
to possibly eliminate ame impingement, and the oor fan could
be redirected. Upon installation, be aware of any cold air returns
or vents in the proximity of the log set. Any draft created around
a vent-free log set can cause the ame to impinge on the log and
create a sooting situation.
WARNING: Do not allow fans to blow directly into the replace.
Avoid any drafts that alter burner ame patterns.
WARNING: Do not use a blower insert, heat exchanger insert or
other accessory not approved for use with this heater.
Candles
Avoid the use of scented or decorative candles while the log set
is in operation. Candles produce a residue in the air that creates a
soot like substance. Burning candles while the log set is operating
magnies the problem. It should be noted that candles, in general,
produce soot. The amount of time burned and the quantity of
candles burned will determine the amount of soot produced and
deposited.
Make Owners Aware of Proper Log Set Operation
Properly installed and properly maintained log sets do not deposit
soot on the logs. If users see soot appear on a log, call for service.
Do not continue to operate the log set.
Sunken Fireplace
If installing this unit into a sunken replace, you must raise the oor
to insure adequate airow and guard against sooting. Raise replace
oor using a non-combustible material, which is secure.
Glass Doors
Make sure that glass doors are open during all operations of the
logset. The opening of the glass door frame should be the dimension
used for the minimum front opening of the rebox.
Woodburning Fireplaces
The interior of the rebox and the chimney should be cleaned and
free of all creosote before installing a gas burning log set. Creosote
will soften when heated and can drop on the logset causing odors
and possibly sooting.
WARNING: Before installing in a solid-fuel burning replace,
the chimney ue and rebox must be cleaned of soot, creosote,
ashes and loose paint by a qualied chimney cleaner.
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall
be performed only by a qualied agency. The term "qualied
agency" means any individual, rm, corporation, or company
that either in person or through a representative is engaged in and
is responsible for (a) the installation, testing, or replacement of
gas piping or (b) the connection, installation, testing, repair, or
servicing of equipment; that is experienced in such work; that is
familiar with all precautions required, and that has complied with
all the requirements of the authority having jurisdiction.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1/
NFPA54.*
*Available from the American National Standards Institute, Inc. 11 West 42nd
St., New York, N.Y. 10018.
State of Massachusetts: The installation must be made by a
licensed plumber or gas tter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural gas-red supplemental
room heaters shall provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts, unvented propane and
natural gas-red space heaters shall be prohibited in
bedrooms and bathrooms.
IMPORTANT INSTALLATION GUIDELINES
GENERAL INFORMATION

25739-0-0309Page 4
REQUIREMENTS FOR CANADA
This unit cannot be installed in a UNVENTED application, this
unit can only be installed as a VENTED application with these
requirements.
IMPORTANT SAFETY INFORMATION
This unit complies with ANSI Z21.60and CGA 2.26 Decorative
Gas Appliances For Installation In Solid Fuel Burning Fireplaces.
Do not burn wood or solid fuels in a replace where a decorative
gas log set is installed. This appliance is for installation only in
a solid fuel burning replace, masonry replace or manufactured
replace.
Warning: Any modication to this gas log set or to controls can
be dangerous. Improper installation or use of the gas log set can
cause serious injury or death from re, burns, explosion or carbon
monoxide poisoning.
1. Please follow all local codes regarding installation, combus-
tion and ventilation air or in the absence of local codes follow
the National Fuel Gas Code ANSI Z223.1(U.S. installation),
or CAN/CGA-B149, Installation Code (Canada installation).
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed po-
sition. A replace screen must be in place when the log set
is burning. Adequate combustion air must be provided for
proper venting. All ames should go up and out the top of the
rebox into the ue vent. If any ames oat or curl forward
into the room do not operate appliance. Check for an open
ue and adequate combustion air into the room. A damper
clamp must be installed on the rebox damper to maintain an
open ue vent condition. Refer to replace owners manual
INSTALLING DAMPER CLAMP section.
4. Young children must be carefully supervised when they are
in the same room as the gas log while in operation. Do not
place stockings, clothing or any ammable material above or
near the replace.
5. Do not substitute or use materials other than those supplied
for use with the log set.
6. Also refer to IMPORTANT SAFETY INFORMATION in the
replace Owner's Manual.
WARNING; DO NOT OPERATE THIS GAS LOG SET
WITH GLASS DOORS CLOSED
• Clothing or other ammable material should not be placed on
or near the appliance.
• Do not place trash or other articles on the log set during op-
eration.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils,
lms or bonding agents. These bonding agents are not harm-
ful but may produce annoying smoke and smells as they are
burned off during initial operation of the appliance. This is a
normal temporary occurrence. A window should be opened
during the initial bake out period.
• Keep burner and control compartment clean.
• WARNING: Before installing in a solid fuel burning re-
place, the chimney ue and rebox must be cleaned of soot,
creosote, ashes and loose paint by a qualied chimney clean-
er.
• Installation and repair should be done by a qualied service
person. The appliance should be inspected before use and at
least annually by a qualied service person. More frequent
cleaning may be required due to excessive lint from carpet-
ing, bedding materials, etc. It is imperative that control com-
partments, burners and circulating air passageways of the ap-
pliance be kept clean.
• Do not put anything around the replace that will obstruct
the ow of ventilation air.
• Do keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.
• A yearly examination and cleaning of the venting system
of the solid-fuel burning replace must be performed by a
qualied agency.
• Do make a periodic visual check of pilot and burners. Clean
and replace damaged parts.
• Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
• Never burn solid fuels in replace where a gas log set is in-
stalled.
• This unit complies with ANSI Z21.60 Decorative Vented
Appliances for Solid Fuel Burning Fireplaces. State or local
codes may only allow operation of this appliance in a vented
conguration. Check your state or local codes.

25739-0-0309 Page 5
PROPER INSTALLATION SEQUENCE:
LS-(18, 24, 30)P
(Figures 1 to 5)
1. Place front left (A) log onto burner pan pins.
2. Place rear left (B) log between rear log support and front left log (A)
3. Place rear right (C) log between rear log support and burner pan, resting on right side of burner pan.
4. Place right front (D) log onto pins on burner pan.
5. Place rear center (E) log onto left pin of rear log support.
6. Place boss on middle left (F) log into recess on rear left (B) log and left front (A) log.
7. Place middle right (G) log onto the right pin of rear log support and resting on rear right (C) log.
Before you begin: Do not, handle these logs with your bare hands! Always wear gloves to prevent skin irritation. After handling logs,
wash your hands gently with soap and water.
All Logs
The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems may result if the logs are
not properly and rmly positioned in the appliance.
Refer to Figure 1 for the following warning.
Warning: Failure to position the parts in accordance with this diagram or failure to use only parts specically approved with this
appliance may result in property damage or personal injury.
LOG PLACEMENT
A
B
C
D
A
B
C
D
E
F
G
Figure 1
Figure 2

25739-0-0309Page 6
8. Insert boss on upper middle right (H) log into recess on middle right (G) log and on front grate bar
9. Place recess in middle center (I) log onto boss on rear center (E) log and resting on front left (A) log.
10.Place square recess in upper middle left (J) log onto round boss on middle left (F) log and round recess in upper middle left (J) log
onto boss on rear center (E) log
11. Place round recess in top center (K) log onto round boss on upper middle left (J) log and insert square boss on top center (K) log into
square recess in middle center (I) log.
12.Insert boss on top right (L) log into recess on middle center (I) log.
13. On LS-18P and LS-30P log sets, insert boss in top left (M) log onto recess on middle center (I) log and rest on (J) log.
13. On LS-24P log sets, insert boss in top left (M) log onto recess on middle center (I) log and rest on (F) log.
LOG PLACEMENT
A
B
C
D
E
F
G
H
I
J
A
B
C
D
E
F
GH
I
J
M
L
K
Figure 3
Figure 4

25739-0-0309 Page 7
Apply loose material (glowing embers) per appropriate Installation
Instructions and Owner's Manual. Replacement of loose material
(glowing embers) must be purchased from Empire Comfort
Systems, Inc. Application of excess loose material (glowing embers)
may adversely affect performance of the heater. WARNING: All
previously applied loose material must be removed prior to
reapplication.
Replacement Loose Material (glowing embers) Part Number
LS-18P 15999
LS-24P 15970
LS-30P 15970
Platinum Bright Embers PE-20-1
Note: Asingle layer of embers is to be used when applying Platinum
Bright Embers (alone or in combination with production embers)
to the burner.
Log Placement
LS-(18, 24, 30)P Logs
Figure 5
Attention: Do not use Figures 1 to 5 to order replacement logs.
Refer to Page 12, Parts List and Parts View to order
logs for your appropriate model number.
The following WARNING applies when log set is installed onto
an unvented gas burner assembly.
WARNING: This appliance is equipped for (natural or
propane) gas. Field conversion is not permitted.
LOG PLACEMENT
A
B
CD
E
F
G
H
I
J
KL
M

25739-0-0309Page 8
EMBER PLACEMENT LS-18P-2 PHOTOS
Photo 1 Photo 2
Some logs have been removed for clarity
Photo 3
Some logs have been removed for clarity
Photo 4
Some logs have been removed for clarity
Do not cover any large rear ports with loose material (glowing embers).
Do not cover any large front ports with
loose material (glowing embers).

25739-0-0309 Page 9
EMBER PLACEMENT LS-24P-1 PHOTOS
Photo 1 Photo 2
Photo 3
Photo 4
Some logs have been removed for clarity
Do not cover any large rear ports with
loose material (glowing embers)
Some logs have been removed for clarity
Some logs have been removed for clarity
Do not cover any large front ports with loose material (glowing embers)

25739-0-0309Page 10
EMBER PLACEMENT LS-30P-1 PHOTOS
Do not cover any large rear ports with loose material (glowing embers)
Photo 2
Some logs have been removed for clarity
Photo 4
Some logs have been removed for clarity
Photo 3
Some logs have been removed for clarity
Photo 1
Do not cover any large rear ports with loose material (glowing embers)

25739-0-0309 Page 11
Attention: When ordering parts, it is very important that part number and description of part coincide.
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
Index No. Part Number
LS-18P-2
Part Number
LS-24P-1
Part Number
LS-30P-1 Description
AR-8353 R-8361 R-8368 Front Left Log
B R-8775 R-8412 R-8777 Rear Left Log
C R-8699 R-8699 R-8699 Rear Right Log
D R-8354 R-8362 R-8369 Front Right Log
E R-8355 R-8363 R-8370 Rear Center Log
F R-8413 R-9020 R-8778 Middle Left Log
G R-8700 R-8700 R-8700 Middle Right Log
H R-8776 R-8198 R-8779 Upper, Middle Right Log
I R-9880 R-9019 R-8367 Middle Center Log
J R-8774 R-8379 R-8379 Upper, Middle Left Log
KR-8364 R-8364 R-8371 Top Center Log
L R-8366 R-8366 R-8366 Top Right Log
M R-8365 R-8365 R-8372 Top Left Log
PARTS LIST & PARTS VIEW
E
CD
G
JI
H
M
K
L
F
B
A

25739-0-0309Page 12
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide
warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the
unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list grows
from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment repair parts
for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Star-Fire Distributors
1355 Evans Avenue
Akron, OH 44305
Phone: [phone]
Toll Free: 800-875-6220
Fax: [phone]
Parts: Heater & Hearth and Grills
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater & Hearth
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater & Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater & Hearth and Grills
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number from the name plate on your
equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate
illustration and list. Be sure to give all this information . . .
Appliance Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
HOW TO ORDER REPAIR PARTS

25739-0-0309 Page 13
SERVICE NOTES

25739-0-0309Page 14
SERVICE NOTES

25739-0-0309 Page 15
SERVICE NOTES

25739-0-0309Page 16
EMPIRE
EMPIRE
Comfor t Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
[email protected].
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com