White Mountain Hearth ROCK CREEK LSU18RR-2 Quick start guide

INSTALLATION INSTRUCTIONS
AND OWNER'S MANUAL
LOG SET FOR
VENTED AND UNVENTED
MULTI-SIDED GAS LOG HEATER
MODELS
LSU18RR-2
LSU24RR-2
LSU30RR-2
WARNING:Ifnotinstalled,operatedandmain-
tainedinaccordancewiththemanufacturer's
instructions, this product could expose you
tosubstancesinfuelorfromfuelcombustion
which can cause death or serious illness.
LogsetscomplywithANSIZ21.11.2Unvented
Heaters and also comply with ANSI Z21.60
Decorative Vented Appliances for Solid Fuel
Burning Fireplaces. State or local codes may
only allow operation of log sets in a vented
FRQ¿JXUDWLRQ&KHFN\RXUVWDWHRUORFDOFRGHV
— Do not store or use gasoline or other
ÀDPPDEOH YDSRUV DQG OLTXLGV LQ WKH YL-
cinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
FDOOWKH¿UHGHSDUWPHQW
— Installation and service must be per-
IRUPHG E\ D TXDOL¿HG LQVWDOOHU VHUYLFH
agency or the gas supplier.
WARNING: If the information in these in-
VWUXFWLRQVDUHQRWIROORZHGH[DFWO\D¿UH
or explosion may result causing property
damage, personal injury or loss of life. Installer: Leave this manual with the appli-
ance.
Consumer: Retain this manual for future
reference.
The White Mountain Log Collection:
LSU18RR-2 SHOWN
ROCK CREEK
Page 1

25742-2-0514Page 2
TABLE OF CONTENTS
Important Installation Guidelines..............................................................3
General Information.................................................................................3
Requirements for Canada........................................................................4
Before You Begin.....................................................................................5
Ember Placement .................................................................................6-9
Ember Placement LSU18RR-2 Photos....................................................6
Ember Placement LSU24RR-2 Photos....................................................7
Ember Placement LSU30RR-2 Photos....................................................8
/RJ,GHQWL¿FDWLRQ......................................................................................9
Log Placement..................................................................................10-22
Master Parts Distributor List...................................................................23
How To Order Repair Parts....................................................................23
SECTION PAGE

25742-2-0514 Page 3
Proper Log Placement
Log placement is critical to proper burner performance. Logs must
be correctly positioned onto the burner. The photos in this manual
show the proper pinned position for logs on this set. Owners need
to be shown proper log placement and instructed not to move the
logs. Correct installation of logs, proper location of the heater and
annual cleaning are necessary to avoid potential problems with
sooting. Sooting, resulting from improper installation or operation,
FDQVHWWOHRQVXUIDFHVRXWVLGHWKH¿UHSODFH
/RJVPXVW¿W¿UPO\RQWRWKHEXUQHUZKHQSRVLWLRQHGDVVKRZQLQ
the photos. Malformed logs or logs with sloppy pin holes must be
replaced.
3URSHU3ODFHPHQWRI5RFN:RRODQG'HFRUDWLYH/DYD5RFN
Rock wool can be added to burners for a glowing ember effect.
It must be positioned only on the front portion of the burner. The
photos in this manual show the proper placement of rock wool.
Decorative lava rock or small wood pieces should never be placed
RQWKHEXUQHU7KHVHLWHPVDUHRQO\IRUSODFHPHQWRQWKHÀRRURI
WKH¿UHSODFHRU¿UHER[
3URSHU3ULPDU\$LUÀRZLQWR%XUQHU
)RU SURSHU EXUQHU RSHUDWLRQ DQG ÀDPH DSSHDUDQFH WKH ÀRZ RI
primary air into the venturi tube, located on the rear of the burner,
PXVWQRWEHUHGXFHG7KLVÀRZRIDLULVUHGXFHGLIGLUWOLQWRURWKHU
obstructions build-up around or inside the venturi. Any obstruction
LQWKHYHQWXULWXEHDUHDPXVWEHUHPRYHG7KHÀRZRIDLULQWRWKH
YHQWXULLVDOVRUHGXFHGLIWKHJDVRUL¿FHLVQ¶WFHQWHUHGLQWKHYHQWXUL
inlet and/or is not aligned with the venturi.Any misalignment of the
EXUQHURUL¿FHPD\EHFRUUHFWHGE\EHQGLQJWKHVKXWWHUFDSKROGLQJ
WKHRUL¿FHWRWKHLQOHWRIWKHYHQWXULWXEH
Ceiling Fans, Portable Fans or Logs Installed Near Cold Air
Returns
&HLOLQJ IDQV RU RVFLOODWLQJ ÀRRU W\SH IDQV QHHG WR EH PRQLWRUHG
during the operation of vent-free logs. If the air blows directly into
WKHÀDPHFDXVLQJLWWRLPSLQJHRQWKHORJVHWRU¿UHER[LWVKRXOGEH
turned off or redirected. Ceiling fans could be reversed to possibly
HOLPLQDWHÀDPHLPSLQJHPHQWDQGWKHÀRRUIDQFRXOGEHUHGLUHFWHG
Upon installation, be aware of any cold air returns or vents in the
SUR[LPLW\RIWKHORJVHW$Q\GUDIWFUHDWHGDURXQGDYHQWIUHHORJ
VHWFDQFDXVHWKHÀDPHWRLPSLQJHRQWKHORJDQGFUHDWHDVRRWLQJ
situation.
WARNING: 'R QRW DOORZ IDQVWREORZ GLUHFWO\ LQWR WKH¿UHSODFH
$YRLGDQ\GUDIWVWKDWDOWHUEXUQHUÀDPHSDWWHUQV
WARNING: 'RQRWXVHDEORZHULQVHUWKHDWH[FKDQJHULQVHUWRU
other accessory not approved for use with this heater.
Air Freshners
Avoid the use of scented air fresheners (plug in type air fresheners,
HWFZKLOHWKH¿UHSODFHLVLQRSHUDWLRQ$LUIUHVKHQHUVSURGXFHD
residue in the air similar to candles.
Candles
Avoid the use of scented or decorative candles while the log set is
in operation. Candles produce a residue in the air that creates a
soot like substance. Burning candles while the log set is operating
PDJQL¿HVWKHSUREOHP,WVKRXOGEHQRWHGWKDWFDQGOHVLQJHQHUDO
producesoot.Theamountoftimeburnedandthequantityofcandles
burned will determine the amount of soot produced and deposited.
0DNH2ZQHUV$ZDUHRI3URSHU/RJ6HW2SHUDWLRQ
Properly installed and properly maintained log sets do not deposit
soot on the logs. If users see soot appear on a log, call for service.
Do not continue to operate the log set.
6XQNHQ)LUHSODFH
,I LQVWDOOLQJ WKLV XQLW LQWR D VXQNHQ ¿UHSODFH \RX PXVW UDLVH WKH
ÀRRUWRLQVXUHDGHTXDWHDLUÀRZDQGJXDUGDJDLQVWVRRWLQJ5DLVH
¿UHSODFHÀRRUXVLQJDQRQFRPEXVWLEOHPDWHULDOZKLFKLVVHFXUH
Glass Doors
Make sure that glass doors are open during all operations of the
logset.Theopeningoftheglassdoorframeshouldbethedimension
XVHGIRUWKHPLQLPXPIURQWRSHQLQJRIWKH¿UHER[
Woodburning Fireplaces
7KHLQWHULRURIWKH¿UHER[DQGWKHFKLPQH\VKRXOGEHFOHDQHGDQG
free of all creosote before installing a gas burning log set. Creosote
will soften when heated and can drop on the logset causing odors
and possibly sooting.
WARNING: %HIRUHLQVWDOOLQJLQDVROLGIXHOEXUQLQJ¿UHSODFHWKH
FKLPQH\ÀXHDQG¿UHER[PXVWEHFOHDQHGRIVRRWFUHRVRWHDVKHV
DQGORRVHSDLQWE\DTXDOL¿HGFKLPQH\FOHDQHU
Conversion
The following WARNING applies when log set is installed onto an
unvented gas burner assembly.
:$51,1* 7KLV DSSOLDQFH LV HTXLSSHG IRU QDWXUDO RU
propane gas. Field conversion is not permitted.
4XDOL¿HG,QVWDOOLQJ$JHQF\
Installation and replacement of gas piping, gas utilization equip-
mentoraccessories and repairandservicing of equipmentshall be
SHUIRUPHGRQO\E\DTXDOL¿HGDJHQF\7KHWHUPTXDOL¿HGDJHQF\
PHDQVDQ\LQGLYLGXDO¿UPFRUSRUDWLRQRUFRPSDQ\WKDWHLWKHULQ
personorthrougharepresentativeisengagedin andisresponsible
for(a)theinstallation,testing,orreplacementofgaspipingor(b)the
connection, installation, testing, repair, or servicing of equipment;
WKDWLVH[SHULHQFHGLQVXFKZRUNWKDWLVIDPLOLDUZLWKDOOSUHFDXWLRQV
required, and that has complied with all the requirements of the
authority having jurisdiction.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* or International Fuel Gas Code.
State of Massachusetts: The installation must be made by a
OLFHQVHGSOXPEHURUJDV¿WWHULQWKH&RPPRQZHDOWKRI0DV-
sachusetts.
6HOOHUVRIXQYHQWHGSURSDQHRUQDWXUDOJDV¿UHGVXSSOHPHQWDO
room heaters shall provide to each purchaser a copy of 527 CMR
30 upon sale of the unit.
In the State of Massachusetts, unvented propane and natural
JDV¿UHGVSDFHKHDWHUVVKDOOEHSURKLELWHGLQEHGURRPVDQG
bathrooms.
IMPORTANT INSTALLATION GUIDELINES
GENERAL INFORMATION
*Available from the American National Standards Institute, Inc. 11 West
42nd St., New York, N.Y. 10018.

25742-2-0514Page 4
REQUIREMENTS FOR CANADA
This unit cannot be installed in a UNVENTED application, this
unit can only be installed as a VENTED application with these
requirements.
IMPORTANT SAFETY INFORMATION
This unit complies with ANSI Z21.60and CGA 2.26 Decorative
Gas Appliances For Installation In Solid Fuel Burning Fireplaces.
'RQRWEXUQZRRGRUVROLGIXHOVLQD¿UHSODFHZKHUHDGHFRUDWLYH
gas log set is installed. This appliance is for installation only in
DVROLGIXHOEXUQLQJ¿UHSODFHPDVRQU\¿UHSODFHRUPDQXIDFWXUHG
¿UHSODFH
Warning: $Q\PRGL¿FDWLRQWRWKLVJDV ORJVHWRUWRFRQWUROVFDQ
be dangerous. Improper installation or use of the gas log set can
FDXVHVHULRXVLQMXU\RUGHDWKIURP¿UHEXUQVH[SORVLRQRUFDUERQ
PRQR[LGHSRLVRQLQJ
1. Please follow all local codes regarding installation, combus-
tion and ventilation air or in the absence of local codes follow
the National Fuel Gas CodeANSI Z223.1(U.S. installation), or
CAN/CGA-B149, Installation Code (Canada installation).
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed po-
VLWLRQ$¿UHSODFHVFUHHQPXVW EHLQ SODFHZKHQ WKHORJ VHW
is burning. Adequate combustion air must be provided for
SURSHUYHQWLQJ$OOÀDPHVVKRXOGJRXSDQGRXWWKHWRSRIWKH
¿UHER[ LQWR WKH ÀXH YHQW ,I DQ\ ÀDPHV ÀRDW RU FXUO IRUZDUG
into the room do not operate appliance. Check for an open
ÀXH DQG DGHTXDWH FRPEXVWLRQ DLU LQWR WKH URRP$ GDPSHU
clamp mustEHLQVWDOOHGRQWKH¿UHER[GDPSHUWRPDLQWDLQDQ
RSHQÀXH YHQWFRQGLWLRQ 5HIHUWR¿UHSODFHRZQHUV PDQXDO
INSTALLING DAMPER CLAMP section.
4. Young children must be carefully supervised when they are in
the same room as the gas log while in operation. Do not place
VWRFNLQJVFORWKLQJRUDQ\ÀDPPDEOHPDWHULDODERYHRUQHDU
WKH¿UHSODFH
5. Do not substitute or use materials other than those supplied
for use with the log set.
6. Also refer to IMPORTANT SAFETY INFORMATION in the
¿UHSODFH2ZQHUV0DQXDO
WARNING; DO NOT OPERATE THIS GAS LOG SET WITH
GLASS DOORS CLOSED
 &ORWKLQJRURWKHUÀDPPDEOHPDWHULDOVKRXOGQRWEHSODFHGRQ
or near the appliance.
• Do not place trash or other articles on the log set during op-
eration.
• During manufacturing, fabricating and shipping, various com-
SRQHQWVRIWKLVDSSOLDQFHDUHWUHDWHGZLWKFHUWDLQRLOV¿OPVRU
bonding agents. These bonding agents are not harmful but
may produce annoying smoke and smells as they are burned
off during initial operation of the appliance. This is a normal
temporary occurrence.Awindow should be opened during the
initial bake out period.
• Keep burner and control compartment clean.
• WARNING: %HIRUHLQVWDOOLQJLQDVROLGIXHOEXUQLQJ¿UHSODFH
WKHFKLPQH\ÀXHDQG¿UHER[PXVWEHFOHDQHGRIVRRWFUHR-
VRWHDVKHVDQGORRVHSDLQWE\DTXDOL¿HGFKLPQH\FOHDQHU
 ,QVWDOODWLRQDQGUHSDLUVKRXOGEHGRQHE\DTXDOL¿HGVHUYLFH
person. The appliance should be inspected before use and
DWOHDVWDQQXDOO\E\DTXDOL¿HGVHUYLFHSHUVRQ0RUHIUHTXHQW
FOHDQLQJPD\EHUHTXLUHGGXHWRH[FHVVLYHOLQWIURPFDUSHWLQJ
bedding materials, etc. It is imperative that control compart-
ments, burners and circulating air passageways of the appli-
ance be kept clean.
• Do notSXWDQ\WKLQJDURXQGWKH¿UHSODFHWKDWZLOOREVWUXFWWKH
ÀRZRIYHQWLODWLRQDLU
• Do keep the appliance area clear and free from combustible
PDWHULDOJDVROLQHDQGRWKHUÀDPPDEOHYDSRUVDQGOLTXLGV
 $ \HDUO\ H[DPLQDWLRQDQGFOHDQLQJ RI WKH YHQWLQJ V\VWHPRI
WKHVROLGIXHOEXUQLQJ¿UHSODFHPXVWEHSHUIRUPHGE\DTXDOL-
¿HGDJHQF\
• Do make a periodic visual check of pilot and burners. Clean
and replace damaged parts.
• Do not use this appliance if any part has been under water.
,PPHGLDWHO\FDOODTXDOL¿HGVHUYLFHWHFKQLFLDQWRLQVSHFWWKH
appliance and to replace any part of the control system and
any gas control which has been under water.
 1HYHUEXUQVROLGIXHOVLQ¿UHSODFHZKHUHDJDVORJVHWLVLQ-
stalled.
• This unit complies withANSI Z21.60 Decorative VentedAppli-
ances for Solid Fuel Burning Fireplaces. State or local codes
PD\RQO\DOORZRSHUDWLRQRIWKLVDSSOLDQFHLQDYHQWHGFRQ¿JX-
ration. Check your state or local codes.

25742-2-0514 Page 5
BEFORE YOU BEGIN
Before you begin: Do not, handle these logs with your bare hands!Always wear gloves to prevent skin irritation. After handling logs, wash
your hands gently with soap and water.
All Logs
The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems may result if the logs are
QRWSURSHUO\DQG¿UPO\SRVLWLRQHGLQWKHDSSOLDQFH
Refer to Figures 1 through 3 for the following warning.
WARNING
)DLOXUHWRSRVLWLRQWKHSDUWVLQDFFRUGDQFHZLWKWKLVGLDJUDPRUIDLOXUHWRXVHRQO\SDUWVVSHFL¿FDOO\DSSURYHGZLWKWKLV
appliance may result in property damage or personal injury.
Apply loose material (glowing embers) with the appropriate ember
placement, See illustrations on pages 6-8. Replacement of loose
material(glowing embers) mustbe purchasedfrom Empire Comfort
6\VWHPV,QF$SSOLFDWLRQRIH[FHVVORRVHPDWHULDOJORZLQJHPEHUV
may adversely affect performance of the heater.
Replacement Loose Material (glowing embers) Part Number
Rock Wool 15999
Platinum Bright Embers PE-20-1
Note: Asinglelayer ofembersistobe usedwhen applyingPlatinum
Bright Embers (alone or in combination with production embers)
to the burner.
NOTE:3LHFHVRIJORZLQJHPEHUVVKRXOGEHÀXIIHGXSSULRU
to placement onto the burner.
WARNING
All previously applied loose material must be removed
prior to reapplication.
NOTE: Follow the proper installation when placing logs, when
placed correctly, the logs will not cover any ports.
Figure 1
K
H
I
L
Figure 2
G
D
C
K
L
A
F
I
H
B
E
Figure 3
Attention: Refer to Page 9, Parts List and Parts View to order logs for your appropriate model number.

25742-2-0514Page 6
EMBER PLACEMENT LSU18RR-2 PHOTOS
FRONT
TOP View - Ember Placement Shown in Shaded Area
REAR
Do not cover any large ports with
loose material (glowing embers)

25742-2-0514 Page 7
EMBER PLACEMENT LSU24RR-2 PHOTOS
FRONT
REAR
TOP View - Ember Placement Shown in Shaded Area
Do not cover any large ports with
loose material (glowing embers)

25742-2-0514Page 8
EMBER PLACEMENT LSU30RR-2 PHOTOS
FRONT
REAR
TOP View - Ember Placement Shown in Shaded Area
Do not cover any large ports with
loose material (glowing embers)

25742-2-0514 Page 9
Attention: When ordering parts, it is very important that part number and description of part coincide.
INDEX
NO. TOP VIEW FRONT VIEW
A
B
C
D
E
F
G
H
I
K
L
USE ONLY MANUFACTURER’S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
Index No. Part Number
LSU18RR-2 Part Number LSU24RR-2 Part Number LSU30RR-2 Description
A R9312 R9323 R9329 BACK RIGHT LOG
B R9313 R9717 R9876 RIGHT MIDDLE LOG
C R9714 R9720 R9877 LEFT BACK LOG
D R9315 R9326 R9332 LEFT MIDDLE LOG
E R9316 R9873 R9878 RIGHT FRONT LOG
F N/A R9328 R9334 CENTER MIDDLE LOG
G R9317 R9366 R9367 LEFT FRONT LOG
H R9320 R10282 R9462 MIDDLE BOTTOM BRANCH
I N/A R9319 R9319 MIDDLE TOP BRANCH
K R9321 R9321 R9321 TOP LEFT BRANCH
L R9322 R9322 R9322 TOP RIGHT BRANCH
LOG IDENTIFICATION

25742-2-0514Page 10
LOG PLACEMENT
Figure 3
K
HI
L
PILOT AND
GAS ENTRY
CA
DB
F
GE
PILOT AND
GAS ENTRY
BOTTOM LOG PLACEMENT
NOTE: /2*)127,1&/8'(',16(7
 /2*,127,1&/8'(',16(7
TOP LOG PLACEMENT

25742-2-0514 Page 11
LOG PLACEMENT
NOTE: Follow the proper installation when placing logs, when placed correctly, the logs will not cover any ports.
1. :LWKWKHYDOYHIURQWVLGHIDFLQJ\RXSODFH%DFN5LJKW/RJORJ$RQWRULJKWEDFNSLQVRIEXUQHU
TOP VIEW
FRONT VIEW

25742-2-0514Page 12
LOG PLACEMENT
2. Place Right Middle Log (log B) onto right middle pins of burner.
TOP VIEW
FRONT VIEW

25742-2-0514 Page 13
3. Place Left Back Log (log C) onto left back pins of burner.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514Page 14
4. Place Left Middle Log (log D) onto left middle pins of burner.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514 Page 15
5. Place Right Front Log (log E) onto right front pin of burner.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514Page 16
 3ODFH&HQWHU0LGGOH/RJORJ)RQWREXUQHUWRSDJDLQVWORJV%DQG'1RWH2PLWWKLVVWHSIRUORJVHWV
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514 Page 17
7. Place Left Front Log (log G) onto left front pins of burner.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514Page 18
8. Insert boss of Middle Bottom Branch (log H) into recess on logs E, B, and C.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514 Page 19
 ,QVHUWERVVRI0LGGOH7RS%UDQFKORJ,LQWRUHFHVVRQORJ+0LGGOH%RWWRP%UDQFKDQGORJV$DQG%1RWH2PLWWKLVVWHSIRU
log sets.
TOP VIEW
FRONT VIEW
LOG PLACEMENT

25742-2-0514Page 20
10. Insert boss of Top Left Branch (log K) into recess on logs C, D, and G.
TOP VIEW
FRONT VIEW
LOG PLACEMENT