White Mountain Hearth ROCK CREEK LSU18RR-2 Quick start guide

INSTALLATION INSTRUCTIONS
AND OWNER'S MANUAL
LOG SET FOR
VENTED AND UNVENTED
MULTI-SIDED GAS LOG HEATER
MODELS
LSU18RR-2
LSU24RR-2
LSU30RR-2
WARNING: If not installed, operated and main-
tained in accordance with the manufacturer's
instructions, this product could expose you to
substances in fuel or from fuel combustion which
can cause death or serious illness.
Log sets comply with ANSI Z21.11.2 Unvented
Heaters and also comply with ANSI Z21.60
Decorative Vented Appliances for Solid Fuel
Burning Fireplaces. State or local codes may only
allow operation of log sets in a vented conguration.
Check your state or local codes.
— Do not store or use gasoline or other amma-
ble vapors and liquids in the vicinity of this or
any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
• If you cannot reach your gas supplier, call
the re department.
— Installation and service must be performed
by a qualied installer, service agency or the
gas supplier.
WARNING: If the information in these in-
structions are not followed exactly, a re or ex-
plosion may result causing property damage,
personal injury or loss of life. Installer: Leave this manual with the appli-
ance.
Consumer:Retain this manual for future refer-
ence.
The White Mountain Log Collection:
LSU18RR-2 SHOWN
ROCK CREEK
Page 1

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Section Page
Important Installation Guidelines......................................................................... 3
General Information ............................................................................................. 3
Requirements for Canada..................................................................................... 4
Log Placement...................................................................................................5-6
Ember Placement.................................................................................................. 7
Ember Placement LSU18RR-2 Photos ................................................................ 8
Ember Placement LSU24RR-2 Photos ................................................................ 9
Ember Placement LSU30RR-2 Photos .............................................................. 10
Parts List & Parts View ...................................................................................... 11
Master Parts Distributor List.............................................................................. 12
How To Order Repair Parts ................................................................................ 12
Notes..............................................................................................................13-15
TABLE OF CONTENTS

25742-0-0309 Page 3
Proper Log Placement
Log placement is critical to proper burner performance. Logs must
be correctly positioned onto the burner. The photos in this manual
show the proper pinned position for logs on this set. Owners need
to be shown proper log placement and instructed not to move the
logs.
Logs must t rmly onto the burner when positioned as shown in
the photos. Malformed logs or logs with sloppy pin holes must be
replaced.
Proper Placement of Rock Wool and Decorative Lava Rock
Rock wool can be added to burners for a glowing ember effect.
It must be positioned only on the front portion of the burner. The
photos in this manual show the proper placement of rock wool.
Decorative lava rock or small wood pieces should never be placed
on the burner. These items are only for placement on the oor of
the replace or rebox.
Proper Primary Airow into Burner
For proper burner operation and ame appearance, the ow of
primary air into the venturi tube, located on the rear of the burner,
must not be reduced. This ow of air is reduced if dirt, lint or other
obstructions build-up around or inside the venturi.Any obstruction
in the venturi tube area must be removed. The ow of air into the
venturi is also reduced if the gas orice isn’t centered in the venturi
inlet and/or is not aligned with the venturi.Any misalignment of the
burner orice may be corrected by bending the shutter cap holding
the orice to the inlet of the venturi tube.
Ceiling Fans, Portable Fans or Logs Installed Near Cold Air
Returns
Ceiling fans or oscillating oor type fans need to be monitored
during the operation of vent-free logs. If the air blows directly
into the ame causing it to impinge on the log set, or rebox, it
should be turned off or redirected. Ceiling fans could be reversed
to possibly eliminate ame impingement, and the oor fan could
be redirected. Upon installation, be aware of any cold air returns
or vents in the proximity of the log set. Any draft created around
a vent-free log set can cause the ame to impinge on the log and
create a sooting situation.
WARNING: Do not allow fans to blow directly into the replace.
Avoid any drafts that alter burner ame patterns.
WARNING: Do not use a blower insert, heat exchanger insert or
other accessory not approved for use with this heater.
Candles
Avoid the use of scented or decorative candles while the log set is in
operation. Candles produce a residue in the air that creates a soot like
substance. Burning candles while the log set is operating magnies
the problem. It should be noted that candles, in general, produce
soot. The amount of time burned and the quantity of candles burned
will determine the amount of soot produced and deposited.
Make Owners Aware of Proper Log Set Operation
Properly installed and properly maintained log sets do not deposit
soot on the logs. If users see soot appear on a log, call for service.
Do not continue to operate the log set.
Sunken Fireplace
If installing this unit into a sunken replace, you must raise the
oor to insure adequate airow and guard against sooting. Raise
replace oor using a non-combustible material, which is secure.
Glass Doors
Make sure that glass doors are open during all operations of the
logset. The opening of the glass door frame should be the dimension
used for the minimum front opening of the rebox.
Woodburning Fireplaces
The interior of the rebox and the chimney should be cleaned and
free of all creosote before installing a gas burning log set. Creosote
will soften when heated and can drop on the logset causing odors
and possibly sooting.
WARNING: Before installing in a solid-fuel burning replace, the
chimney ue and rebox must be cleaned of soot, creosote, ashes
and loose paint by a qualied chimney cleaner.
Conversion
The following WARNING applies when log set is installed onto
an unvented gas burner assembly.
WARNING: This appliance is equipped for natural or
propane gas. Field conversion is not permitted.
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall be
performed only by a qualied agency. The term "qualied agency"
means any individual, rm, corporation, or company that either in
person or through a representative is engaged in and is responsible
for (a) the installation, testing, or replacement of gas piping or (b) the
connection, installation, testing, repair, or servicing of equipment;
that is experienced in such work; that is familiar with all precau-
tions required, and that has complied with all the requirements of
the authority having jurisdiction.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* or International Fuel Gas Code.
*Available from the American National Standards Institute, Inc. 11 West 42nd
St., New York, N.Y. 10018.
State of Massachusetts: The installation must be made by a
licensed plumber or gas tter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural gas-red supplemental
room heaters shall provide to each purchaser a copy of 527 CMR
30 upon sale of the unit.
In the State of Massachusetts, unvented propane and natural
gas-red space heaters shall be prohibited in bedrooms
and bathrooms.
IMPORTANT INSTALLATION GUIDELINES
GENERAL INFORMATION

25742-0-0309Page 4
REQUIREMENTS FOR CANADA
This unit cannot be installed in a UNVENTED application, this
unit can only be installed as a VENTED application with these
requirements.
IMPORTANT SAFETY INFORMATION
This unit complies with ANSI Z21.60and CGA 2.26 Decorative
Gas Appliances For Installation In Solid Fuel Burning Fireplaces.
Do not burn wood or solid fuels in a replace where a decorative
gas log set is installed. This appliance is for installation only in
a solid fuel burning replace, masonry replace or manufactured
replace.
Warning: Any modication to this gas log set or to controls can
be dangerous. Improper installation or use of the gas log set can
cause serious injury or death from re, burns, explosion or carbon
monoxide poisoning.
1. Please follow all local codes regarding installation, combus-
tion and ventilation air or in the absence of local codes follow
the National Fuel Gas Code ANSI Z223.1(U.S. installation),
or CAN/CGA-B149, Installation Code (Canada installation).
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed po-
sition. A replace screen must be in place when the log set
is burning. Adequate combustion air must be provided for
proper venting. All ames should go up and out the top of the
rebox into the ue vent. If any ames oat or curl forward
into the room do not operate appliance. Check for an open
ue and adequate combustion air into the room. A damper
clamp must be installed on the rebox damper to maintain an
open ue vent condition. Refer to replace owners manual
INSTALLING DAMPER CLAMP section.
4. Young children must be carefully supervised when they are
in the same room as the gas log while in operation. Do not
place stockings, clothing or any ammable material above or
near the replace.
5. Do not substitute or use materials other than those supplied
for use with the log set.
6. Also refer to IMPORTANT SAFETY INFORMATION in the
replace Owner's Manual.
WARNING; DO NOT OPERATE THIS GAS LOG SET
WITH GLASS DOORS CLOSED
• Clothing or other ammable material should not be placed on
or near the appliance.
• Do not place trash or other articles on the log set during op-
eration.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils,
lms or bonding agents. These bonding agents are not harm-
ful but may produce annoying smoke and smells as they are
burned off during initial operation of the appliance. This is a
normal temporary occurrence. A window should be opened
during the initial bake out period.
• Keep burner and control compartment clean.
• WARNING: Before installing in a solid fuel burning re-
place, the chimney ue and rebox must be cleaned of soot,
creosote, ashes and loose paint by a qualied chimney clean-
er.
• Installation and repair should be done by a qualied service
person. The appliance should be inspected before use and at
least annually by a qualied service person. More frequent
cleaning may be required due to excessive lint from carpet-
ing, bedding materials, etc. It is imperative that control com-
partments, burners and circulating air passageways of the ap-
pliance be kept clean.
• Do not put anything around the replace that will obstruct
the ow of ventilation air.
• Do keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.
• A yearly examination and cleaning of the venting system of
the solid-fuel burning replace must be performed by a quali-
ed agency.
• Do make a periodic visual check of pilot and burners. Clean
and replace damaged parts.
• Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
• Never burn solid fuels in replace where a gas log set is in-
stalled.
• This unit complies with ANSI Z21.60 Decorative Vented
Appliances for Solid Fuel Burning Fireplaces. State or local
codes may only allow operation of this appliance in a vented
conguration. Check your state or local codes.

25742-0-0309 Page 5
PROPER INSTALLATION SEQUENCE:
ATTENTION: For the instructions below, "Front" indicates the side of the burner with the valve.
1. With the valve "front" side facing you, place Back Right Log (log A) onto right back pins of burner.
2. Place Right Middle Log (log B) onto right middle pins of burner.
3. Place Left Back Log (log C) onto left back pins of burner.
4. Place Left Middle Log (log D) onto left middle pins of burner.
5. Place Right Front Log (log E) onto right front pin of burner.
6. Place Center Middle Log (log F) onto burner top against logs B and D. Note: Omit this step for 18" log sets.
7. Place Left Front Log (log G) onto left front pins of burner.
8. Insert boss of Middle Bottom Branch (log H) into recess on logs E, B, and C.
9. Insert boss of Middle Top Branch (log I) into recess on log H (Middle Bottom Branch) and logs A and B. Note: Omit this step for
18" log sets.
10. Insert boss of Top Left Branch (log K) into recess on logs C, D, and G.
11. Insert recess of Top Right Branch (log L) into the recess on log A.
12. Compare the completed log installation with Figure 4. Review previous steps to make any necessary adjustments.
13. Log placement is complete.
NOTE: When placed correctly, the logs will not cover any ports.
Before you begin: Do not, handle these logs with your bare hands! Always wear gloves to prevent skin irritation. After handling logs,
wash your hands gently with soap and water.
All Logs
The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems may result if the logs are
not properly and rmly positioned in the appliance.
Refer to Figures 1 through 3 for the following warning.
Warning: Failure to position the parts in accordance with this diagram or failure to use only parts specically approved with this
appliance may result in property damage or personal injury.
LOG PLACEMENT
Figure 1 Figure 2

25742-0-0309Page 6
LOG PLACEMENT
G
D
C
K
L
A
F
I
H
B
E
Figure 3
Attention: Do not use Figures 1 to 3 to order replacement logs. Refer to Page 11, Parts List and Parts View to order logs for your
appropriate model number.
Log Placement
LSU18RR-2 Logs and Burner Shown
Figure 4

25742-0-0309 Page 7
EMBER PLACEMENT
Apply loose material (glowing embers) with the appropriate ember placement photos on pages 8 through 10. Replacement of loose material
(glowing embers) must be purchased from Empire Comfort Systems, Inc. Application of excess loose material (glowing embers) may
adversely affect performance of the heater. WARNING: All previously applied loose material must be removed prior to reapplication.
Replacement Loose Material (glowing embers) Part Number
Rock Wool 15999
Platinum Bright Embers PE-20-1
Note: A single layer of embers is to be used when applying Platinum Bright Embers (alone or in combination with production embers)
to the burner.

25742-0-0309Page 8
EMBER PLACEMENT LSU18RR-2 PHOTOS
Some logs have been removed for clarity
FRONT (VALVE SIDE) REAR
REAR
Do not cover any large ports with
loose material (glowing embers)
FRONT (VALVE SIDE)

25742-0-0309 Page 9
EMBER PLACEMENT LSU24RR-2 PHOTOS
Some logs have been removed for clarity
FRONT (VALVE SIDE) REAR
REAR
Do not cover any large ports with
loose material (glowing embers)
FRONT (VALVE SIDE)

25742-0-0309Page 10
EMBER PLACEMENT LSU30RR-2 PHOTOS
Some logs have been removed for clarity
FRONT (VALVE SIDE) REAR
REAR
Do not cover any large ports with
loose material (glowing embers)
FRONT (VALVE SIDE)

25742-0-0309 Page 11
Attention: When ordering parts, it is very important that part number and description of part coincide.
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
Index No. Part Number
LSU18RR-2
Part Number
LSU24RR-2
Part Number
LSU30RR-2 Description
A R9312 R9323 R9329 BACK RIGHT LOG
B R9313 R9717 R9876 RIGHT MIDDLE LOG
C R9714 R9720 R9877 LEFT BACK LOG
D R9315 R9326 R9332 LEFT MIDDLE LOG
E R9316 R9873 R9878 RIGHT FRONT LOG
F N/A R9328 R9334 CENTER MIDDLE LOG
G R9317 R9366 R9367 LEFT FRONT LOG
H R9320 R10282 R9462 MIDDLE BOTTOM BRANCH
I N/A R9319 R9319 MIDDLE TOP BRANCH
KR9321 R9321 R9321 TOP LEFT BRANCH
L R9322 R9322 R9322 TOP RIGHT BRANCH
PARTS LIST & PARTS VIEW
G
D
C
K
L
A
F
I
H
B
E

25742-0-0309Page 12
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide
warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the
unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list grows
from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment repair parts
for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Star-Fire Distributors
1355 Evans Avenue
Akron, OH 44305
Phone: [phone]
Toll Free: 800-875-6220
Fax: [phone]
Parts: Heater & Hearth and Grills
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater & Hearth
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater & Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater & Hearth and Grills
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number from the name plate on your
equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate
illustration and list. Be sure to give all this information . . .
Appliance Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
HOW TO ORDER REPAIR PARTS

25742-0-0309 Page 13
SERVICE NOTES

25742-0-0309Page 14
SERVICE NOTES

25742-0-0309 Page 15
SERVICE NOTES

25742-0-0309Page 16
EMPIRE
EMPIRE
Comfor t Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
[email protected].
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com