White Mountain Hearth VFSR-16-3, VFSR-18-3, VFSR-24-3, VFSR-30-3, VFSV-16-3, VFSV-18-3, VFSV-24-3, VFSV-30-3, VFSM-18-3, VFSM-24-3,... Quick start guide

Page 115994-2-0504
INSTALLATION INSTRUCTIONS
AND OWNER'S MANUAL
UNVENTED GAS LOG HEATER OR
VENTED DECORATIVE APPLIANCE
MODELS
EFFECTIVE DATE
MAY 2004
The White Mountain
Vented/Vent-Free Burner
Installer: Please leave these instructions with the
consumer.
Consumer: Please retain these instructions for
future use.
This is an unvented gas-fired heater. It uses air
(oxygen) from the room in which it is installed.
Provisions for adequate combustion and ventila-
tion air must be provided. Refer to page 7.
WARNING: If not installed, operated and main-
tained in accordance with the manufacturer's
instructions, this product could expose you to
substances in fuel or from fuel combustion which
can cause death or serious illness.
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion.
An unvented room heater produces approxi-
mately one (1) ounce (30ml) of water for every
1,000 BTU's (.3KW's) of gas input per hour.
Refer to page 6.
VFSV-16-3
VFSV-18-3
VFSV-24-3
VFSV-30-3
VFSM-18-3
VFSM-24-3
VFSM -30-3
VFSR-16-3
VFSR-18-3
VFSR-24-3
VFSR-30-3
WARNINGS
If the information in this manual is not followed
exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
– Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fire department.
– Installation and service must be performed
by a qualified installer, service agency or the
gas supplier.
This appliance may be installed in an
aftermarket permanently located,
manufactured (mobile) home, where not
prohibited by local codes.
This appliance is only for use with the type of
gas indicated on the rating plate. This
appliance is not convertible for use with other
gases.

Page 2 15994-2-0504
Section Page
Important Safety Information ......................................................................................................................... 3
Safety Information for Users of LP Gas ......................................................................................................... 4
Introduction .................................................................................................................................................... 5
General Information ....................................................................................................................................... 6
Water Vapor: By Product of Unvented Room Heaters ................................................................................... 6
Provisions for Adequate Combustion and Ventilation Air ............................................................................. 7
Clearances ................................................................................................................................................... 7-8
Combustible Material ..................................................................................................................................... 9
Fireplace Preparation...................................................................................................................................... 9
Installing as a Vented Appliance .................................................................................................................. 10
Before Fully Installing the Appliance .......................................................................................................... 10
Gas Supply ................................................................................................................................................... 11
Placement of Glowing Embers and Lava Rock ........................................................................................... 12
Operation Instructions/Flame Appearance ................................................................................................... 12
VFSR-(16, 18, 24, 30) Lighting Instructions ............................................................................................... 13
VFSV-(16, 18, 24, 30) Lighting Instructions ............................................................................................... 14
VFSM-(18, 24, 30) Lighting Instructions .................................................................................................... 15
Pilot Flame Characteristics...................................................................................................................... 16-17
Cleaning and Servicing ................................................................................................................................ 17
Wiring ........................................................................................................................................................... 18
Troubleshooting ............................................................................................................................................ 19
Parts List ....................................................................................................................................................... 20
Parts View ..................................................................................................................................................... 21
How to Order Repair Parts ........................................................................................................................... 21
Service Notes........................................................................................................................................... 22-23
TABLE OF CONTENTS

Page 315994-2-0504
WARNING
When used without adequate combustion and ventilation air,
heater may give off CARBON MONOXIDE, an odorless,
poisonous gas.
Do not install heater until all necessary provisions are made
for combustion and ventilation air. Consult the written
instructions provided with the heater for information
concerning combustion and ventilation air. In the absence
of instructions, refer to the National Fuel Gas Code, ANSI
Z223.1, Section 5.3 or applicable local codes.
This heater is equipped with a PILOT LIGHT SAFETY
SYSTEM designed to turn off the heater if not enough fresh
air is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY
SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner
and control compartment clean.
CARBON MONOXIDE POISONING MAY LEAD TO
DEATH.
Early signs of carbon monoxide poisoning resemble the
flu, with headache, dizziness and/or nausea. If you have
these signs, heater may not be working properly. Get fresh
air at once! Have heater serviced.
Some people – pregnant women, persons with heart or
lung disease, anemia, those under the influence of alcohol,
those at high altitudes – are more affected by carbon
monoxide than others.
The pilot light safety system senses the depletion of oxygen
at its location. If this heater is installed in a structure
having a high vertical dimension, the possibility exists that
the oxygen supply at the higher levels will be less than
that at the heater. In this type of application, a fan to
circulate the structure air will minimize this effect. The
use of this fan will also improve the comfort level in the
structure. When a fan is used to circulate air, it should be
located so that the air flow is not directed at the burner.
• An unvented room heater having an input rating of more
than 6,000 Btu per hour shall not be installed in a bath-
room
• An unvented room heater having an input rating of more
than 10,000 Btu per hour shall not be installed in a bed-
room or bathroom.
• Never burn solid fuels in a fireplace where a gas log set is
installed.
• Due to high temperatures, the appliance should be located
out of traffic and away from furniture and draperies.
• Do not place clothing or other flammable material on or
near the appliance.
• Children and adults should be alerted to the hazards of high
surface temperature and should stay away to avoid burns
or clothing ignition.
• Young children should be carefully supervised when they
are in the same room as the appliance.
• This unit complies with ANSI Z21.11.2 Unvented Heaters
and it also complies with ANSI Z21.60 Decorative Vented
Appliances for Solid Fuel Burning Fireplaces. State or local
codes may only allow operation of this appliance in a vented
configuration. Check your state or local codes.
• Correct installation of logs, proper location of the heater
and annual cleaning are necessary to avoid potential prob-
lems with sooting. Sooting, resulting from improper instal-
lation or operation, can settle on surfaces outside the fire-
place.
• Avoid any drafts that could alter burner flame patterns. Do
not allow fans to blow directly into the fireplace. Do not
place a blower inside burn box area of firebox. Ceiling fans
may create drafts that alter burner flame patterns. Sooting
and improper burning will occur as a result of drafts.
• WARNING: Do not allow fans to blow directly into the
fireplace. Avoid any drafts that alter burner flame patterns.
• WARNING: Do not use a blower insert, heat exchanger
insert or other accessory not approved for use with this
heater.
• Periodic examination and cleaning of the venting system of
the solid-fuel burning fireplace, including frequency of such
examination and cleaning, by a qualified agency.
• The installation must conform with local codes or, in the
absence of local codes, with the National Fuel Gas Code,
ANSI Z223.1/NFPA54.
• NOTE: Installation and repair should be done by a quali-
fied service person. The appliance should be inspected be-
fore use and at least annually by a qualified service person.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, etc. It is imperative
that the control compartment, burners and circulating air
passageways of the appliance be kept clean.
• Any safety screen or guard removed for servicing an appli-
ance must be replaced prior to operating the appliance. Pro-
vide adequate combustion and ventilation air.
• The flow of combustion and ventilation air MUST NOT be
obstructed.
• Provide adequate clearances around air openings into the
combustion chamber and adequate accessibility clearance
for servicing and proper operation. NEVER obstruct the
front opening of the appliance.
• An unvented room heater intended for installation in a
solid-fuel burning fireplace shall comply with the following
instructions.
• A fireplace screen must be in place when the appliance is
operating and, unless other provisions for combustion air
are provided, the screen shall have an opening(s) for
introduction of combustion air.
• Solid-fuels shall not be burned in a masonry or UL 127
factory-built fireplace in which an unvented room heater is
installed.
• Any glass doors shall be fully opened when the appliance is
in operation.
• Any outside air ducts and/or ash dumps in the fireplace shall
be permanently closed at time of appliance installation.
• WARNING: Failure to keep the primary air opening(s) of
the burner(s) clean may result in sooting and property
damage.
• WARNING: Before installing in a solid-fuel burning
fireplace, the chimney flue and firebox must be cleaned of
soot, creosote, ashes and loose paint by a qualified chimney
cleaner.
IMPORTANT SAFETY INFORMATION

Page 4 15994-2-0504
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must find out if you
can smell the odorant in propane. Smoking can decrease your
ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors
in the area mask the gas odor. People may not smell the gas odor
or their minds are on something else. Thinking about smelling a
gas odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under
some circumstances. For example, if there is an underground
leak, the movement of the gas through soil can filter the odorant.
Odorants in LP-Gas also are subject to oxidation. This fading can
by point with the members of your household. Someday
when there may not be a minute to lose, everyone's safety will
depend on knowing exactly what to do. If, after reading the
following information, you feel you still need more informa-
tion, please contact your gas supplier.
Propane (LP-Gas) is a flammable gas which can cause fires
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precau-
tions which can protect both you and your family from an
accident. Read them carefully now, then review them point
occur if there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That
will take some of the odorant out of the gas, reducing its odor
intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest
gas odor. If you detect any odor, treat it as a serious leak.
Immediately go into action as instructed earlier.
•Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it to
find out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.
• If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the LP-Gas
system. If you are qualified, consciously think about the odor
of LP-Gas prior to and while lighting pilot lights or perform-
ing service or making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people
should be particularly alert and careful when new tanks or
cylinders are placed in service. Odor fade can occur in new
tanks, or reinstalled old tanks, if they are filled and allowed
to set too long before refilling. Cylinders and tanks which
have been out of service for a time may develop internal rust
which will cause odor fade. If such conditions are suspected
to exist, a periodic sniff test of the gas is advisable. If you
have any question about the gas odor, call your LP-gas
dealer. A periodic sniff test of the LP-gas is a good safety
measure under any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is
under no vapor pressure), turn the tank valve off immedi-
ately. If the container valve is left on, the container may draw
in some air through openings such as pilot light orifices. If
this occurs, some new internal rusting could occur. If the
valve is left open, then treat the container as a new tank.
Always be sure your container is under vapor pressure by
turning it off at the container before it goes completely empty
or having it refilled before it is completely empty.
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
• Use your neighbor's phone and call a trained LP-Gas service
person and the fire department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not re-
enter the building, vehicle, trailer, or area.
•Finally, let the service man and firefighters check for
escaped gas. Have them air out the area before you return.
Properly trained LP-Gas service people should repair the
leak, then check and relight the gas appliance for you.
SOME POINTS TO REMEMBER
NO ODOR DETECTED - ODOR FADE
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
SAFETY INFORMATION FOR USERS OF LP-GAS

Page 515994-2-0504
IMPORTANT: Read all instructions carefully before starting
installation. Failure to follow these installation instructions may
result in a possible fire hazard and will void the warranty.
Save this manual for future reference.
Please read this manual before installing and using the appliance.
Instructions to Installer
1. Installer must leave instruction manual with owner after installation.
2. Installer must have owner fill out and mail warranty card supplied
with unvented room heater/vented decorative appliance.
3. Installer should show owner how to start and operate unvented room
heater/vented decorative appliance.
Always consult your local Building Department regarding regulations,
codes or ordinances which apply to the installation of an unvented room
heater/vented decorative appliance.
This appliance may be installed in an aftermarket* manufactured
(mobile) home, where not prohibited by state or local codes.
*Aftermarket: Completion of sale, not for purpose of resale, from the
manufacturer.
This appliance is only for use with the type of gas indicated on the rating
plate. This appliance is not convertible for use with other gases.
New Installation
VFSV Model - variable does not operate-ON is OFF/OFF is ON-wires
into the back of receiver are reversed.
Solid-fuels shall not be burned in a fireplace where a vented decorative
appliance is installed.
A vented decorative appliance must be installed only in a solid-fuel
burning fireplace with a working flue and constructed of non-combustible
material.
Any alteration of the original design, installed other than as shown
in these instructions or use with a type of gas not shown on the rating
plate is the responsibility of the person and company making the
change.
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
BTUH BTUH BTUH
Model Gas Valve Type Max. Rate Med. Rate Min. Rate
VFSV-16 Natural Variable 25,000 — 17,500
VFSV-16 Propane Variable 22,500 — 15,750
VFSR-16 Natural Millivolt 25,000 — 17,500
VFSR-16 Propane Millivolt 22,500 — 15,750
VFSV-18 Natural Variable 32,000 — 19,000
VFSV-18 Propane Variable 32,000 — 19,000
VFSR-18 Natural Millivolt 32,000 — 22,000
VFSR-18 Propane Millivolt 32,000 — 22,000
VFSM-18 Natural Manual 32,000 27,000 22,000
VFSM-18 Propane Manual 32,000 27,000 22,000
VFSV-24 Natural Variable 36,000 — 20,000
VFSV-24 Propane Variable 36,000 — 20,000
VFSR-24 Natural Millivolt 36,000 — 25,000
VFSR-24 Propane Millivolt 36,000 — 25,000
VFSM-24 Natural Manual 36,000 27,000 22,000
VFSM-24 Propane Manual 36,000 27,000 22,000
VFSV-30 Natural Variable 38,000 — 20,000
VFSV-30 Propane Variable 38,000 — 20,000
VFSR-30 Natural Millivolt 38,000 — 26,000
VFSR-30 Propane Millivolt 38,000 — 26,000
VFSM-30 Natural Manual 38,000 27,000 22,000
VFSM-30 Propane Manual 38,000 27,000 22,000
Attention: During initial use of log you will detect an odor as the log
is cured.
Notice: During initial firing of this unit, its paint will bake out, and smoke
will occur. To prevent triggering of smoke alarms, ventilate the room in
which the unit is installed.
WARNING: This appliance is for installation only in a solid-
fuel burning masonry or UL 127 factory-built fireplace or in a
listed ventless firebox enclosure. It has been design certified for
these installations. Exception: DO NOT install this appliance in
a factory-built fireplace that includes instructions stating it has
not been tested or should not be used with unvented gas logs.
WARNING: Any modification to this unvented gas heater or its
controls can be dangerous. Improper installation or use of the
heater can cause serious injury or death from fire, burns,
explosion or carbon monoxide poisoning.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect the Btu
output of the unit. Contact the gas company for the heating value.
Contact the manufacturer or your gas company before changing spud/
orifice size.
ACCESSORIES
Description Color
For use with VFSV, VFSM and VFSR models
EK-1 Embers Kit
ELH-1 Fireplace Hood for Vent-Free Logs Black
ELH-2 Fireplace Hood for Vent-Free Logs Brass
For use with VFSR models only
FRBC Battery Operated Remote Control
FRBTC Battery Operated Remote Control with Thermostat
FREC Electric Remote Control
FWS Wall Switch
GWSG-T Wall Thermostat, Millivolt
TMV Wall Thermostat, Millivolt - Reed Switch
INTRODUCTION
PRODUCT SPECIFICATION
Natural Gas Propane Gas
Variable Millivolt Manual Variable Millivolt Manual
Regulator pressure setting 3.5" W.C. 3.5" W.C. 6.0"W.C. 10.0" W.C. 10.0" W.C 10.0" W.C
Gas inlet pressure Max. 10.5" W.C. 10.5" W.C. 10.5"W.C. 13.0"W.C. 13.0" W.C. 13.0" W.C.
Min. 5.0" W.C. 5.0" W.C. 7.0" W.C. 11.0" W.C. 11.0" W.C. 11.0" W.C.

Page 6 15994-2-0504
GENERAL INFORMATION
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented
room heater produces approximately one (1) ounce (30ml) of
water for every 1,000 BTU's (.3KW's) of gas input per hour.
Unvented room heaters must be used as supplemental heat (a
room) rather than a primary heat source (an entire house). In most
supplemental heat applications, the water vapor does not create a
problem. In most applications, the water vapor enhances the low
humidity atmosphere experienced during cold weather.
The following steps will help insure that water vapor does not
become a problem.
1. Be sure the heater is sized properly for the application, includ-
ing ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to
help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat source
(an entire house).
This is an unvented gas-fired heater. It uses air (oxygen) from the
room in which it is installed. Provisions for adequate combustion
and ventilation air must be provided.
Keep room area clear and free from combustible materials,
gasoline and other flammable vapors and liquids.
Unvented gas heaters are a supplemental zone heater. They are
not intended to be a primary heating appliance. Water vapor
produced by an unvented heater can create moisture problems in
a home when operated for extended periods of time.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films
or bonding agents. These chemicals are not harmful but may
produce annoying smoke and smells as they are burned off during
the initial operation of the appliance; possibly causing headaches
or eye or lung irritation. This is a normal and temporary
occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in period will be slight and will disappear
with continued use.
This appliance must not be used with glass doors in the closed
position. This can lead to pilot outages and severe sooting outside
the fireplace.
Do not use this room heater if any part has been under water.
Immediately call a qualified service technician to inspect the room
heater and replace any part of the control system and any gas
control which has been under water.
WARNING: This appliance is equipped for (natural or
propane) gas. Field conversion is not permitted.
Before you get started
Carefully inspect the contents for shipping damage. If any parts
are missing or damaged, immediately inform the dealer from
whom you purchased the appliance. Do not attempt to install any
part of the appliance unless you have all parts in good condition.
Make sure you have received all parts:
Check your packing list to verify that all listed parts have been
received. You should have the following:
• Gas log grate/burner assembly.
• Two (2) masonry anchoring screws and two (2) 10 x 1/2" black
sheet metal anchoring screws.
• Plastic bag containing glowing embers (rock wool) for burner
coverage.
• Plastic bag containing lava rock.
• Switch log assembly - VFSR models
• Remote kit - VFSV models
Millivolt controlled heater designed to be operated with optional
devices for ON/OFF functions.
• Wall switch or thermostat with wire.
• Hand held remote control with ON/OFF switch or thermostat.
Handle the gas log burner assembly by the grate and legs only.
Do not pick the unit up by the burner.
Gloves are recommended when handling logs to prevent skin
irritation. Logs are fragile - Handle with care.
Qualified Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall be
performed only by a qualified agency. The term "qualified agency"
means any individual, firm, corporation, or company that either in
person or through a representative is engaged in and is responsible
for (a) the installation, testing, or replacement of gas piping or (b)
the connection, installation, testing, repair, or servicing of equip-
ment; that is experienced in such work; that is familiar with all
precautions required, and that has complied with all the require-
ments of the authority having jurisdiction.
State of Massachusetts: The installation must be made by a
licensed plumber or gas fitter in the Commonwealth of
Massachusetts.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1.*
*Available from the American National Standards Institute, Inc. 11 West 42nd
St., New York, N.Y. 10018.
High Altitudes: For altitudes/elevation above 2,000 feet ratings
should be reduced at the rate of 4 percent for each 1,000 feet
above sea level. Contact the manufacturer.

Page 715994-2-0504
PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR
Minimum Dimensions For Solid Fuel Burning Fireplaces
UL127 Factory Built Fireplaces (Figure 2)
Model A B C D
VFSV-16 18" 11 1/2" 24" 18"
VFSR-16 18" 11 1/2" 24" 18"
VFSV-18 17" 14" 28" 17"
VFSR-18 17" 14" 28" 17"
VFSM-18 21" 14" 32" 17"
VFSV-24 23" 14" 30" 18"
VFSR-24 23" 14" 30" 18"
VFSM-24 27" 14" 34" 18"
VFSV-30 26" 14" 34" 20"
VFSR-30 26" 14" 34" 20"
VFSM-30 30" 14" 38" 20"
The dimensions shown and defined in the fireplace manufacturer’s
instructions are minimum clearances to maintain in installing this
heater. Left and right clearances are determined when facing the
front of the heater.
CLEARANCES
Figure 2
This heater shall not be installed in a confined space unless provisions
are provided for adequate combustion and ventilation air.
The National Fuel Gas Code defines a confined space as a space whose
volume is less than 50 cubic feet per 1,000 Btu per hour (4.8m3per kw)
of the aggregate input rating of all appliances installed in that space and
an unconfined space as a space whose volume is not less than 50 cubic
feet per 1,000 Btu per hour (4.8 m3per kw) of the aggregate input rating
of all appliances installed in that space. Rooms communicating directly
with the space in which the appliances are installed, through openings
not furnished with doors, are considered a part of the unconfined space.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh
air for combustion and ventilation. However, in buildings of unusually
tight construction, you must provide additional fresh air.
Unusually tight construction is defined as construction where:
a. Walls and ceilings exposed to the outside atmosphere have a
continuous water vapor retarder with a rating of one perm or less
with openings gasketed or sealed, and
b. Weatherstripping has been added on openable windows and
doors, and
c. Caulking or sealants are applied to areas such as joints around
window and door frames, between sole plates and floors, be-
tween wall-ceiling joints, between wall panels, at penetrations
for plumbing, electrical, and gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide
additional fresh air.
Warning: If the area in which the heater may be operated is smaller than
that defined as an unconfined space or if the building is of unusually tight
construction, provide adequate combustion and ventilation air by one of
the methods described in the National Fuel Gas Code, ANSI Z223.1,
Section 5.3. or applicable local codes.
Example of Large Room with 1/2 Wall divider.
Figure 1
The following formula can be used to determine the maximum heater
rating per the definition of unconfined space:
Btu/Hr = (L1+ L2)FT x (W)FT x (H)FT x 1000
50
If the area in which the heater may be operated is smaller than that defined
as an unconfined space, provide adequate combustion and ventilation
air by one of the methods described in the National Fuel Gas Code,
ANSI Z223.1, Section 5.3.
Adhere to all codes, or in their absence, the latest edition of THE
NATIONAL FUEL GAS CODE ANSI Z223.1 or NFPA54 which can be
obtained from:
American National Standards Institute National Fire Protection Association, Inc.
11 West 42nd St. Batterymarch Park
New York, NY 10018 Quincy, MA 02269
Glass Doors
Make sure that glass doors are open during all operations of
the logset. The opening of the glass door frame should be the
dimension used for the minimum front opening of the firebox.
Follow these instructions to ensure safe
installation.
Failure to follow
instructions exactly
can create a fire
hazard.

Page 8 15994-2-0504
Sidewall & Ceiling Clearances (Figure 3)
Figure 3
The sides of the fireplace opening must be 6" from any combustible
wall. The ceiling must be at least 36" (for the 16" log) and 41" (for 18",
24" and 30" logs) from the fireplace opening.
Mantel Clearances Without Hood (Figure 4)
You must have non-combustible materials above the fireplace opening.
Non-combustible material must extend at least 12" above fireplace
opening. With sheet metal, you must have non-combustible material
behind it.
Heat resistant materials such as slate and marble must be at least 1/2"
thick. Sheet metal should not be installed onto combustible material.
Figure 4
If your installation does not meet the above clearances, you must pro-
ceed to one of the following steps:
• Use a hood
• Operate the heater with flue damper open. See page 10 for Installing
as a Vented Appliance.
• Raise the mantel to the proper height.
• Remove the mantel.
HEATER IN
FIREPLACE
OR FIREBOX
HOOD
13.5"
14.25"
15.0"
16.0"
CLEARANCES (continued)
Mantel Clearances with Hood (Figure 5)
You must have non-combustible materials above the fireplace opening.
Non-combustible material must extend at least 8" above fireplace opening.
With sheet metal, you must have non-combustible material behind it.
Heat resistant materials such as slate and marble must be at least 1/2"
thick. Sheet metal should not be installed onto combustible material.
Example: A mantel may project from the wall a maximum of 2" at a
minimum of 13-1/2" above the opening, and a maximum of 6" at a mini-
mum of 15" above the opening.
Figure 5
If your installation does not meet the above minimum clearances, you
must proceed to one of the following steps:
• Operate the heater with the flue damper open. See page 10 for Installing
as a Vented Appliance.
• Raise the mantel to the proper height.
• Remove the mantel.
Floor Clearance (Figure 6)
If installing heater at floor level, the minimum distance to combustibles
is “0” inches.
Figure 6
18", 24", 30" Log 41"
16" Log 36"
10" and less Mantel
HEATER IN FIREPLACE
OR FIREBOX
28"
12"
HEAT RESISTANT
MATERIAL
12" WITHOUT
HOOD
Non-Combustible Requirements for
Material Distance Safe Installation
12" or more Non-combustible material.
Less than 12" Non-combustible material must be extended
to at least 8" with the installation of the
optional fireplace hood. If you cannot extend
non-combustible material at least 8", you
must operate heater with flue damper open.
8" Mantel
6" Mantel
4" Mantel
2" Mantel
HEAT RESISTANT
MATERIAL
8" WITH HOOD

Page 915994-2-0504
FIREPLACE PREPARATION
• Turn off gas supply to fireplace or firebox.
• Have the fireplace floor and chimney professionally cleaned to remove
ashes, soot, creosote or other obstructions.
Have this cleaning performed annually after installation.
• Seal any fresh air vents or ash clean-out doors located on floor or
wall of fireplace. If not, drafting may cause pilot
outage or sooting. Use a heat-resistant sealant. Do not seal chimney
flue damper.
Install and operate the appliance as directed in this manual.
FOR FACTORY BUILT FIREPLACES
FREE OPENING AREA OF CHIMNEY DAMPER FOR VENT-
ING COMBUSTION PRODUCTS FROM DECORATIVE AP-
PLIANCES FOR INSTALLATION IN SOLID FUEL BURNING
FIREPLACES
Appliance Input Rate (BTU/hr)
20 30 40
Chimney
Height* Minimum Opening** (sq. in.)
(ft)
10 11.3 16.6 22.1
15 8.6 12.6 17.3
20 7.5 10.8 14.5
25 6.6 9.6 12.6
30 6.2 9.1 11.3
35 5.7 8.0 10.8
40 5.3 7.5 10.2
* Height is from hearth to top of chimney and the minimum height is
10 feet.
** Chart shows minimum opening (sq. in.) for given height and input
rate.
FOR MASONRY BUILT FIREPLACES
FREE OPENING AREA OF CHIMNEY DAMPER FOR VENT-
ING COMBUSTION PRODUCTS FROM DECORATIVE
APPPLIANCES FOR INSTALLATION IN SOLID FUEL BURN-
ING FIREPLACES
Appliance Input Rate (BTU/hr)
20 30 40
Chimney
Height* Minimum Opening** (sq. in.)
(ft)
6 17.6 25.7 33.8
8 16.5 23.7 31.2
10 15.1 21.7 28.7
15 14.1 19.9 26.1
20 12.9 18.5 23.7
30 12.2 16.9 21.6
* Height is from hearth to top of chimney and the minimum height is
6 feet.
** Chart shows minimum opening (sq. in.) for given height and input
rate.
COMBUSTIBLE MATERIAL
Do not attach combustible material to the mantel of your fireplace. This
is a fire hazard.
Figure 7
No greeting card, stockings or ornamentation of any type should be
placed on or attached to the fireplace. This is a heating appliance. The
flow of heat can ignite combustibles.
Figure 8

Page 10 15994-2-0504
INSTALLING AS A VENTED APPLIANCE
Notice (Damper Clamp Installation)
When installing your log set as a vented installation the damper
clamp must be used.
When installing your log set as a vent-free installation the damper
clamp can be used to eliminate the potential for odors when burn-
ing the logs for the first time.
Installing Damper Clamp (Figure 9)
Remove all ashes or other debris from the fireplace. If the fireplace
is equipped with an ash dump be sure to seal the door with furnace
cement or high temperature silicone. Be sure to check the damper
for proper operation and verify that the flue passageway is open.
Place the clamp over the lip of the damper and tighten the hold
down bolt until the clamp is securely attached to the damper. This
will prevent the damper from accidentally closing.
Manual and millivolt controlled gas logs may be installed as a
vented decorative log set in compliance with ANSI Z21.60 and
National Fuel Gas Code. When the gas logs are operated with the
damper open, non-combustible material and minimum mantel re-
quirements do not apply.
State of Massachusetts requirement for installation of vented
decorative appliance in a vented fireplace is the following:
In the Commonwealth of Massachusetts vent free products are
not approved.
A vented decorative gas appliance must be installed in a vented
fireplace only in the state of Massachusetts. The vent damper
must be removed or welded permanently open.
BEFORE FULLY INSTALLING THE APPLIANCE
• Turn off the gas supply to the fireplace or firebox.
• Seal any fresh air vents and/or ash clean-out doors located on
the floor or wall of the fireplace. If left unsealed, drafting may
cause pilot outage or sooting. Use a heat resistant sealant. Do
not seal the chimney flue damper.
Before installing in a solid fuel burning fireplace, the chimney
flue and firebox must be cleaned of soot, creosote, ashes and loose
paint by a qualified chimney cleaner.
You must secure the gas log heater to the fireplace floor.
If not, the entire unit may move when you adjust the
controls. Movement of unit may cause shifting of the gas
logs which leads to sooting and improper burning. Grate
movement could cause a gas leak.
Special care is required if you are installing the unit into
a sunken fireplace. You must raise the fireplace floor to
allow access to gas log controls. This will insure adequate
air flow and guard against sooting. Raise the fireplace
floor using noncombustible materials.
Assembly Procedure: (Figure 10)
1. Center the gas log unit in the fireplace or firebox. Make certain
the front feet of the grate sit inside the front edge of the
fireplace or firebox.
2. An anchor hole is provided in the two bottom side members of
the grate frame. After centering the grate correctly, mark the
hole positions on the fireplace/firebox floor. Drill two (2) 5/
32" diameter holes approximately 1-1/2" deep for masonry
screws or 1/8" hole for sheet metal screws.
3. Anchor the grate to the fireplace/firebox floor using the screws
provided. Refer to Figure10.
Proper installation of the grate is essential to prevent any
movement of the gas logs and controls during operation.
Figure 10
Figure 9

Page 1115994-2-0504
GAS SUPPLY
Check all local codes for requirements, especially for the size and
type of gas supply line required.
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe Tubing, Type L
(Feet) Inside Diameter Outside Diameter
Nat. L.P. Nat. L.P.
0-10 1/2" 3/8" 1/2" 3/8"
1.3 cm 1.0 cm 1.3 cm 1.0 cm
10-40 1/2" 1/2" 5/8" 1/2"
1.3 cm 1.3 cm 1.6 cm 1.3 cm
40-100 1/2" 1/2" 3/4" 1/2"
1.3 cm 1.3 cm 1.9 cm 1.3 cm
100-150 3/4" 1/2" 7/8" 3/4"
1.9 cm 1.3 cm 2.2 cm 1.9 cm
Note: Never use plastic pipe. Check to confirm whether your local
codes allow copper tubing or galvanized.
Note: Since some municipalities have additional local codes, it is
always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
In the state of Massachusetts the gas cock must be a T handle
type.
A manual main gas cock should be located in the vicinity of the
unit. Where none exists, or where its size or location is not
adequate, contact your local authorized installer for installa-
tion or relocation.
Compounds used on threaded joints of gas piping shall be
resistant to the action of liquefied petroleum gases. The gas
lines must be checked for leaks by the installer. This should be
done with a soap solution watching for bubbles on all exposed
connections, and if unexposed, a pressure test should be made.
Never use an exposed flame to check for leaks. Appliance
must be disconnected from piping at inlet of control valve
and pipe capped or plugged for pressure test. Never pres-
sure test with appliance connected; control valve will sus-
tain damage!
A gas valve and ground joint union should be installed in the
gas line upstream of the gas control to aid in servicing. It is
required by the National Fuel Gas Code that a drip line be
installed near the gas inlet. This should consist of a vertical
length of pipe tee connected into the gas line that is capped on
the bottom in which condensation and foreign particles may
collect.
Figure 11
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal
Tubing and Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of
Other Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The state of Massachusetts requires that a
flexible appliance connector cannot exceed three feet in length.
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3.175mm)
N.P.T. plugged tapping, accessible for test gauge connection,
must be placed immediately upstream of the gas supply
connection to the appliance.
2. The appliance and its individual shutoff valve must be
disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of 1/
2 psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig (3.5 kPa).
Attention! If one of the procedures results in pressures in excess
of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.

Page 12 15994-2-0504
Flames from the pilot (rear right back side of the pan burner) as
well as the main flame should be visually checked as the log set
is installed.
In normal operation at full rate after 10 to 15 minutes, the flame
appearance should be sets of yellow flames.
NOTE: all flames will be random by design, flame height will
go up and down.
Glowing embers (rock wool) can cover the pan burner in between
the front and middle logs, but very little is necessary to cover this
area. Excess ember material causes the yellow flame to become
orange and stringy. Apply just enough to obtain slow glow and a
gold yellow flame.
Avoid any drafts that alter burner flame patterns. Do not allow
fans to blow directly into fireplace. Do not place a blower inside
the burner area of the firebox. Ceiling fans may create drafts that
alter flame patterns. Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films
or bonding agents. These chemicals are not harmful, but may
produce annoying smoke and smells as they are burned off during
the initial operation of the appliance, possibly causing headaches
or eye or lung irritation. This is a normal and temporary
occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in will be slight and will disappear with
continued use.
OPERATION INSTRUCTIONS/FLAME APPEARANCE
Variable - Figure 13
Millivolt - Figure 14
Manual - Figure 15
PLACEMENT OF GLOWING EMBERS AND LAVA ROCK
Placement of the glowing embers (rock wool) is very individual
and light coverage will provide your best effects. We recommend
separation of the rock wool by hand and make your coverage as
light and fluffy as possible.
Place just enough embers on the burner to obtain the glow and a
gold, yellow flame.
Do not place embers (rock wool) over large ports in rear portion
of burner.
Rock wool should not be placed in the area of the pilot assembly.
Replacement of loose material (glowing embers) must be
purchased from Empire Comfort Systems, Inc. Application of
excess loose material (glowing embers) may adversely affect
performance of the heater. WARNING: All previously applied
loose material must be removed prior to reapplication.
Refer to Parts List, Page 20 to order loose material (rock wool).
Placing Lava Rock in Front of Burner on Fireplace Floor
Spread lava rocks on fireplace floor in front of the burner pan.
The lava rocks are for decorative effect and are not required for
fireplace operation.
ATTENTION: DO NOT PLACE LAVA ROCKS ON
BURNER, LOGS OR ROCK WOOL. THE LAVA ROCKS
SHOULD ONLY BE PLACED ON THE FIREPLACE
FLOOR.

Page 1315994-2-0504
HI/LO
REGULATOR
CONTROL
KNOB
PIEZO
IGNITOR
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neigh-
bor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
1. Turn control knob clockwise to OFF position to
completely shut off the heater.
2. If applicable: Turn ON/OFF switch to OFF position and/or
set thermostat (if present) to lowest setting. If applicable:
Turn off all electric power to the heater.
Note: For easy access to valve for lighting pilot, remove branch
log and middle log from burner assembly before lighting.
1. STOP! Read the safety information label.
2. Make sure the manual shutoff valve is fully open.
3. This gas log set is equipped with an ignition device (piezo)
which lights the pilot. If piezo ignitor does not light the
pilot, refer to Step 7.
4. Turn gas control knob clockwise to the “OFF”
position, set the thermostat to the lowest setting and turn
ON/OFF switch to OFF position.
5. Wait ten (10) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas STOP! Fol-
low “B” in the safety information label. If you do not smell
gas, go to the next step.
6. From OFF position, turn the gas control knob counterclock-
wise to “Pilot” position. Push in and hold control
knob for 5 seconds.
7. With the control knob pushed in, repeatedly push the piezo
ignitor button until pilot is lit (or use a match to light
pilot).
8. Continue pushing the control knob in for a further 60 sec-
onds to prevent the flame detector from shutting off the gas
while the probe is warming up. Release the control knob.
9. Turn gas control knob counterclockwise to the
“ON” position.
10. After the pilot has been lit for one minute, the burner can be
turned on. Turn the ON/OFF switch to “ON” position or
adjust thermostat to desired setting.
11. If the gas logs will not operate, follow the instructions “To
Turn Off Gas To Appliance” and call your service techni-
cian or gas supplier.
Wait 30 seconds before readjusting the heater when the control
knob has been turned down to a lower setting.
VFSR-(16, 18, 24, 30) LIGHTING INSTRUCTIONS

Page 14 15994-2-0504
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neigh-
bor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.
LIGHTING INSTRUCTIONS
Note: For easy access to valve for lighting pilot, remove branch
log and middle log from burner assembly before lighting.
1. STOP! Read the safety
information.
2. Push in gas control knob
slightly and turn clockwise
to the “OFF”
position. Do not force.
3. Turn gas flow adjustment
knob clockwise
either manually or with
remote control to “OFF”.
4. Wait ten (10) minutes to
clear out any gas. Then
smell for gas, including
near the floor. If you smell
gas STOP! Follow “B” in
the safety information. If
you do not smell gas, go to
the next step.
5. Find pilot - the pilot is attached to rear of burner.
6. Turn gas knob counterclockwise to “IGN”.
7. Depress and turn gas control knob counterclockwise
to “PILOT”. A spark is produced when gas
control knob is turned between “IGN” and PILOT”.
Repeatedly depress and turn gas control knob between
“IGN” and PILOT” until pilot is ignited. Continue to hold
the control knob in for about one (1) minute after pilot is
lit. Release knob and it will pop back up. Pilot should
remain lit. If it goes out, repeat steps 2 through 7.
• If the knob does not pop out when released, stop and
immediately call your service technician or gas supplier.
• If the pilot will not stay lit after several tries, turn the
gas control knob to OFF and call your service
technician.
8. Attention! Gas control has an INTERLOCK latching
device. When the pilot is initially lit and the safety magnet
is energized (pilot stays on ) the INTERLOCK latching
device becomes operative. If the gas control is turned to
the “OFF” position or gas flow to the appliance is shut
off, the pilot cannot be relighted until the safety magnet is
de-energized (approximately 60 seconds). There will be
an audible “click” when he safety magnet in the gas control
is de-energized. Pilot can now be relighted. Repeat steps
2 through 7.
9. Turn gas control knob counterclockwise to
“ON”.
10. Turn gas flow adjustment knob counterclockwise
either manually or with remote control between “OFF”
and “ON” to adjust flame height.
TO TURN OFF GAS TO APPLIANCE
1. Turn gas flow adjustment knob clockwise either
manually or with remote control to “OFF”.
2. Push in gas control control knob slightly and turn clockwise
to “OFF”. Do not force.
VFSV-(16, 18, 24, 30) LIGHTING INSTRUCTIONS

Page 1515994-2-0504
LIGHTING INSTRUCTIONS
1. STOP! Read the safety information.
2. Make sure the manual shutoff valve is fully open.
3. This heater is equipped with an ignition device (piezo) which
automatically lights the pilot.
4. Refer to Figure 15 for the location of the piezo ignitor and
control knob. Push in gas control knob slightly and turn
control knob clockwise to the OFF position.
NOTE: Knob cannot be turned to OFF unless knob is pushed
in slightly. Do not force.
5. Wait ten (10) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas STOP! Follow
the instructions under ‘What To Do If You Smell Gas”. If
you do not smell gas, go to the next step.
6. From OFF position, push in gas control knob slightly and
turn counterclockwise to the PILOT position. Push
in and hold control knob for 5 seconds.
NOTE: If you are running the heater for the first time, it
will be necessary to press in the control knob for 30 seconds
to allow air to bleed out of the gas piping.
7. With the control knob pushed in, push and release the piezo
ignitor button to light the ODS pilot. The pilot is located on
the right rear side of the heater, behind the middle log and in
front of the rear log. If piezo ignitor does not light the pilot,
refer to “Match Lighting Instructions”.
8. Hold the control knob in for an additional 10 seconds to
prevent the ODS pilot from shutting off the gas while the
thermocouple is warming up.
9. Release the control knob.
* If the knob does not pop out when released, stop and
immediately call your service technician or gas supplier.
* If the ODS pilot will not stay lit after several tries, push
and turn the gas control knob clockwise to OFF
and wait 15 seconds. Repeat steps 6 through 9.
10. Push in control knob and turn to desired setting (1, 2, 3).
The control knob must be set at either the low or high
position, and the control knob will pop out when positioned
correctly. Do not set the control knob at a position between
pilot (1, 2, 3).
TO TURN OFF GAS TO APPLIANCE
1. Turn control knob clockwise to OFF position to
completely shut off the heater.
VFSM-(18, 24, 30) LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neigh-
bor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.

Page 16 15994-2-0504
Figures 16 and 19 show a correct pilot flame pattern. The correct
flame will be blue and will extend beyond the thermocouple. The
flame will surround the thermocouple just below the tip. A slight
yellow flame may occur where the pilot flame and main burner
flame meet. Figures 17 and 20 show an incorrect pilot flame
pattern. The incorrect pilot flame is not touching the thermocouple.
This will cause the thermocouple to cool. When the thermocouple
cools, the heater will shut down.
VFSR PILOT
Correct appearance of pilot flame.
Figure 16
Incorrect appearance of pilot flame.
Figure 17
If pilot flame pattern is incorrect, as shown in Figure 17
• See Troubleshooting, page 19.
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot (Figure 18 )
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot
tubing. When this procedure is required, grasp nut A with
an open end wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and
spider webs. Tighten nut B also by grasping nut A.
Figure 18
VFSV AND VFSM PILOT
Correct Pilot Flame Pattern
Figure 19
Incorrect Pilot Flame Pattern
Figure 20
If pilot flame pattern is incorrect, as shown in Figure 20
• See Troubleshooting, page 19.
PILOT FLAME CHARACTERISTICS

Page 1715994-2-0504
Annual inspection and cleaning by your dealer or qualified
service technician is recommended to prevent malfunction
and/or sooting.
TURN OFF HEATER AND ALLOW TO COOL BEFORE
CLEANING.
Remove logs, handling carefully by holding gently at each end.
Gloves are recommended to prevent skin irritation from ceramic
fibers. If skin becomes irritated, wash gently with soap and water.
Refer to manual for correct log placement.
PERIODIC CLEANING – Refer to parts diagram for location
of items discussed below.
• Do not use cleaning fluid to clean logs or any part of heater.
• Logs - brush with soft bristle brush or vacuum with brush
attachment.
• Remove loose particles and dust from the burner areas,
controls, piezo covers and grate. Don’t remove media from
inside burner box.
• Inspect and clean burner air intake hole. Remove lint or
particles with brush. Failure to keep air intake hole clean
will result in sooting and poor combustion.
ANNUAL CLEANING/INSPECTION – Refer to parts
diagram for location of items discussed below.
• Inspect and clean burner air intake hole. Remove lint or
particles with vacuum or brush. Failure to keep air intake
hole clean will result in sooting and poor combustion.
• Inspect and clean all burner ports.
• Inspect ODS pilot for operation and accumulation of lint at
air intake holes.
• Verify flame pattern and log placement for proper operation.
• Verify smooth and responsive ignition of main burner.
• Check level of ceramic media in burner. Burner should be
full, up to the level of openings in burner top.
CLEANING AND SERVICING
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot (Figure 21)
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot
tubing. When this procedure is required, grasp nut A with
an open end wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and
spider webs. Tighten nut B also by grasping nut A.
Warning:
Never use needles, wires, or similar cylindrical objects
to clean the pilot to avoid damaging the calibrated ruby
that controls the gas flow.
Figure 21
PILOT FLAME CHARACTERISTICS (continued)

Page 18 15994-2-0504
WIRING
Thermostats are not approved on vented decorative appliances.
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing.
16", 18", 24" and 30" Gas Logs (Millivolt) thermopile is self
powered gas valve and does not require 110 volts. See Figure 22
to provide optional wall switch, thermostat, or remote control.
Maximum length of 20 feet of 16 AWG to conductor wires is to
be used with all optional switches.
Use the two leads (black wires) from ON/OFF switch to attach
optional components.
Check System Operation
Millivolt system and all individual components may be checked
with a millivolt meter 0-1000 MV range.
Remote Receiver -VFSR-(16, 18, 24, 30)
Use the following steps to place the remote receiver adjacent to
the gas valve.
Attention:
1. The remote receiver can not be placed behind the gas valve
and burner assembly.
2. When facing the appliance, the remote receiver must be placed
to the right of the gas valve and burner assembly.
Note: Do not let remote control receiver come in contact with
burner assembly.
On circulating vent-free firebox, install remote control receiver
behind bottom louver.
Refer to remote control installation and operating instructions for
more details on remote control.
750 Millivolt System
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the gas
control knob and the pilot will stay ON. Allow your pilot flame
to operate an additional one (1) to two (2) minutes before you turn
the gas control knob from the PILOT position to the ON position.
This time period allows the millivolts (electrical current) to
buildup to a sufficient level allowing the gas control to operate
properly.
Millivolt Control
The valve regulator controls the burner pressure which should
be checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge
over test point (Use test point “A” closest to control knob). After
taking pressure reading, be sure and turn captured screw
clockwise firmly to re-seal. Do not over torque. Check for gas
leaks.
VFSR
Note: (Wiring harness located in envelope)
Connect the 2 - 1/4" terminals onto the TH and TH/TP terminals
on valve. Place decorative log or switch bracket (switch bracket
is used with Flame Art log sets) to right of the gas valve and
burner assembly. When connecting to remote receiver, cut off 1/
4" terminals from wires attached to ON/OFF switch. Strip wires
back about 1/4". Connect stripped ends into remote receiver.
VFSR Wiring Diagram (Figure 22)
Figure 22
VFSV Wiring Diagram (Figure 23)
Figure 23
VFSV
Note: (Wiring harness located in envelope)
Connect black/red 3/16" terminal wire from receiver to 3/16"
terminal on valve. Connect black 1/4" terminal wire from
receiver to 1/4" terminal on valve. Install remote receiver cover
over receiver when receiver is installed into fireplace area.
Locate receiver and cover to the right and forward of valve. (Do
not put receiver behind logs)

Page 1915994-2-0504
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or
pressure is low, contact your local gas supplier immediately.
1. When ignitor button is pressed, there is no spark at
ODS/pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable -
Reconnect ignitor cable.
d. Ignitor cable pinched or wet. Keep ignitor cable dry -
Free ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues,
etc. - Ventilate room. Stop using odor causing products
while heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot and main burner
are off.)
a. Not enough fresh air is available for ODS/pilot to
operate - Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
b. Defective thermopile - Check pilot flame, check wire
connections, output should be a minimum of 325
millivolts across. TH/TP and TP terminals with ON/
OFF switch off.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed, there is spark at ODS/
pilot, but no ignition.
a. Gas supply turned off or manual shutoff valve closed
- Turn on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position - Turn control
knob to PILOT position.
c. Control knob not pressed in while in PILOT position -
Press in control knob while in PILOT position.
d. Air in gas lines when installed - Continue holding
down control knob. Repeat igniting operation until air
is removed.
e. ODS/pilot is clogged - Replace ODS/pilot assembly or
get it serviced.
g. Gas regulator setting is not correct - Replace gas
regulator.
7. ODS/pilot lights but flame goes out when control knob
is released.
a. Control knob not fully pressed in - Press in control
knob fully.
b. Control knob not pressed in long enough - After ODS/
pilot lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open - Fully open
manual shutoff valve.
d. Thermocouple connection loose at control valve -
Hand tighten until snug, then tighten 1/4 turn more.
e. Pilot flame not touching thermocouple, which allows
thermocouple to cool, causing pilot flame to go out.
This problem could be caused by either low gas pressure
or dirty or partially clogged ODS/pilot - Contact local
gas company.
f. Thermocouple damaged - Replace thermocouple.
h. Control valve damaged - Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace main
burner orifice.
b. Burner orifice diameter is too small - Replace burner
orifice.
c. Inlet gas pressure is too low - Contact qualified service
person.
9. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a
qualified service person.
b. Manifold pressure is too low - Contact local gas
company.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem
will stop after a few hours of operation. Run the heater
with the damper open if you have one, or open a
window for the first few hours.
Log heater is intended to be smokeless. Turn OFF
heater and call qualified service person.
11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main
burner is cold - Turn control knob to LOW position and
let warm up for a minute.
b. Air in gas line - Operate burner until air is removed
from line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner
or replace burner orifice.
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too high
- Verify LP tank regulator is installed and set at 11" to
13" w.c. Replace regulator on heater.
13. New Installation.
a. On VFSV Model variable does not operate-On is OFF/
OFF is ON-wires into the back of receiver are reversed.
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTIONS
Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Page 20 15994-2-0504
Index Part
No. Number Description
COMMON PARTS
1 15425 REAR LOG SUPPORT (16)
1 15426 REAR LOG SUPPORT (18)
1 15427 REAR LOG SUPPORT (24)
1 15428 REAR LOG SUPPORT (30)
2 11285 BURNER SUPPORT - LEFT (16)
2 11376 BURNER SUPPORT - LEFT
(18,24,30)
3 P-200 ORIFICE FITTING
4 P-204 ORIFICE - LP (VFSR-16 VFSV-16)
4 P-256 ORIFICE - NAT (VFSR-16 VFSV-
16)
4 P-250 ORIFICE - LP (VFSR-18 VFSV-18
VFSM-18)
4 P-203 ORIFICE - NAT (VFSM-18)
4 P-243 ORIFICE - NAT (VFSR-18 VFSV-
18)
4 P-245 ORIFICE - LP (VFSR-24 VFSV-24
VFSM-24)
4 P-244 ORIFICE - NAT (VFSR-24 VFSV-24
VFSM-24)
4 P-265 ORIFICE - LP (VFSR-30 VFSV-30
VFSM-30)
4 P-209 ORIFICE - NAT (VFSM-30)
4 P-211 ORIFICE - NAT (VFSR-30 VFSV-
30)
5 R-5676 AIR SHUTTER - NAT
5 R-5675 AIR SHUTTER - LP
7 11833 PILOT SHIELD (NAT ONLY)
9 12347 BURNER ASSEMBLY (16) NAT
9 12348 BURNER ASSEMBLY (16) LPG
9 14033 BURNER ASSEMBLY (18)
9 14035 BURNER ASSEMBLY (24)
9 14037 BURNER ASSEMBLY (30)
NS 12389 CERAMIC MEDIA
NS 15998 ROCK WOOL (16)
NS 15999 ROCK WOOL (18)
NS 15970 ROCK WOOL (24,30)
NS 11788 DECORATIVE ROCK (2 REQ’D)
NS R-2809 DAMPER CLAMP (INCLUDED IN
HARDWARE PACKAGE)
MILLIVOLT SYSTEM
6 R-3624 PILOT NAT
6 R-3623 PILOT LP
8 R-7063 PILOT REGULATOR (NAT ONLY)
10 11286 BURNER SUPPORT - RIGHT (16)
10 11375 BURNER SUPPORT - RIGHT
(18,24,30)
11 R-4323 GAS VALVE NATURAL
11 R-4324 GAS VALVE LPG
NS 11292 TUBING - VALVE TO PILOT - LPG
NS 14039 TUBING - VALVE TO PILOT
REGULATOR - NAT
Index Part
No. Number Description
Attention: When ordering parts, it is very important that part number and description of part coincide.
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
NS 14041 TUBING - PILOT REGULATOR TO
PILOT - NAT
NS 11291 TUBING - VALVE TO BURNER
NS R-5668 IGNITOR WIRE
NS R-5910 SWITCH LOG ASSEMBLY
(INCLUDES SWITCH AND WIRE)
NS R-5757 OFF/ON SWITCH
NS R-5699 WIRE HARNESS
VARIABLE SYSTEM
6 R-5170 PILOT LP
6 R-5171 PILOT NAT
8 R-7063 PILOT REGULATOR (NAT ONLY)
10 11333 BURNER SUPPORT - RIGHT (16)
10 11308 BURNER SUPPORT - RIGHT
(18,24,30)
12 R-5672 GAS VALVE NATURAL
12 R5673 GAS VALVE LPG
NS 11335 TUBING - VALVE TO PILOT-LPG
NS 14040 TUBING - VALVE TO PILOT
REGULATOR - NAT
NS 14041 TUBING - PILOT REGULATOR TO
PILOT - NAT
NS 11291 TUBING - VALVE TO BURNER
NS R-5797 REMOTE KIT
MANUAL SYSTEM
6 R-5170 PILOT LP
6 R-5171 PILOT NAT
10 11481 BURNER SUPPORT - RIGHT
13 15414 REGULATOR MOUNTING
BRACKET
14 R-2480 INLET REGULATOR - LP
14 R-2479 INLET REGULATOR - NAT
15 R-2313 PIEZO IGNITOR
16 R-2783 CONTROL KNOB
17 15416 VALVE BRACKET
18 R-4499 GAS VALVE - LP
18 R-4495 GAS VALVE - NAT
19 15494 COVER PLATE
NS R-5668 IGNITOR WIRE
NS 15528 TUBING ASSEMBLY - INLET
REGULATOR TO VALVE
NS 15529 TUBING - VALVE TO BURNER
NS 15530 TUBING - VALVE TO PILOT-LPG
NS 15531 TUBING - VALVE TO PILOT
REGULATOR - NAT
NS 15532 TUBING - PILOT REGULATOR TO
PILOT - NAT
PARTS LIST