Widex EVOKE ERB0 User manual

USER INSTRUCTIONS
THE WIDEX EVOKE™ FAMILY
ERB0 model
RIC
(Receiver-in-canal)

YOUR HEARING AID
(To be filled out by the hearing care professional)
Your hearing aid series:
PROGRAMS
Universal Audibility Extender
Quiet Audibility Extender
Comfort Audibility Extender
Transport Audibility Extender
Urban Audibility Extender
Impact Audibility Extender
Party Audibility Extender
Social Audibility Extender
Music Audibility Extender
SPECIAL PROGRAMS
Zen Audibility Extender
Phone Audibility Extender
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SMARTTOGGLE PROGRAMS
Zen+ Audibility Extender
NOTE
The program names in the table are the default names. If you have chosen to
use some of the other names available, write the new names in the table. That
way you will always know which programs you have in your hearing aids.
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you start using your hearing aid.
NOTE
This hearing aid allows sound streaming via DEX and direct wireless control
from smartphones and other devices. For more help and information contact
your hearing care professional or visit: https://global.widex.com/EVOKE.
This hearing aid works wirelessly withthe TONELINK app. We take no responsi-
bility if the hearing aid is used with any third party app or if the TONELINK app is
used with any unsupported devices.
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CONTENTS
YOUR HEARING AID...................................................................................6
Welcome...........................................................................................................6
Your hearing aid at a glance.......................................................................6
Important safety information.........................................................................7
THE HEARING AID......................................................................................9
Indications for use........................................................................................... 9
Intended use.....................................................................................................9
The battery.......................................................................................................9
Low battery indication...............................................................................10
Changing the battery.................................................................................10
Tamper-resistant battery drawer..............................................................11
Sound signals...................................................................................................11
Lost partner ................................................................................................ 12
How to tell right from left..............................................................................12
Turning the hearing aid on and off...............................................................12
Putting on and removing the hearing aid...................................................13
Sound adjustment..........................................................................................13
Programs.........................................................................................................15
The Zen program........................................................................................ 17
Changing programs....................................................................................17
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Using a phone with your hearing aids.........................................................18
PAIRING YOUR HEARING AID AND SMARTPHONE....................................19
CLEANING................................................................................................20
Tools................................................................................................................20
Cleaning..........................................................................................................20
ACCESSORIES.......................................................................................... 22
TROUBLESHOOTING................................................................................ 23
REGULATORY INFORMATION...................................................................25
EU directives...................................................................................................25
Directive 2014/53/EU................................................................................ 25
Information regarding disposal................................................................25
FCC and ISED statements.............................................................................26
SYMBOLS.................................................................................................29
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YOURHEARINGAID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
The illustration shows your hearing aid without the ear-set. For further in-
formation on the ear-set, see the ear-set manual. The ear-set consists of an
earwire and an ear-tip, and it is the part of your hearing aid that you wear
inside your ear.
1
2
4
3
1. Microphone openings
2. Battery drawer (on/off func-
tion)
3. Nail grip
4. Left/right identification. Blue in-
dicates your left hearing aid, while
red is for your right hearing aid.
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Important safety information
Read these pages carefully before you begin using your hearing aid.
Hearing aids andbatteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case ofingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor orhearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearingaids in environments where theremay be explo-
sive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your device has been designed to comply with international electromag-
netic compatibility standards. However, it cannot be excluded that it may
cause interference with other electricalequipment. If you experience in-
terference, keep a distance to other electrical equipment.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
Please note thatstreaming sound to your hearing aids at a high volume
can prevent you from hearingother important sounds such as alarms and
traffic noise. In suchsituations make sure to keep the volume of the
streamed sound at a suitablelevel.
Your hearing aids should be stored and transported within the temperature and
humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.
Your hearing aids are designed to operate within the temperature, humidity and
atmospheric pressure ranges of0°C (32°F) to 50°C (122°F), 10%-95% rH and 750
to 1060 mbar.
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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THEHEARINGAID
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from slight (16 dB HL) to moderately severe (up to 85
dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolanryngologists) who are trained in hear-
ing (re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
The battery
Use a type 10 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
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NOTE
Check that the batteryis completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
Never attempt torecharge your hearing aid batteries, as theycould ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
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Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat-
tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
Tamper-resistant battery drawer
If the hearing aid is going to be used by a child or a mentally disabled per-
son, you can ask your hearing care professional to provide it with a tamper-
resistant battery drawer.
To open battery drawer, use the special tool you've
received, and do as illustrated.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.
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Ask your hearing care professional to turn these sounds off if you don't need
them.
Lost partner
(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
How to tell right from left
The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva-
ted this function.
To turn off the hearing aid, pull the battery door
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.
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Putting on and removing the hearing aid
Putting on the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
Sound adjustment
Your hearing aid adjusts the sound automatically according to your sound
environment.
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If you have a remote control, you can also adjust the sound manually to ach-
ieve more comfort or more audibility, depending on your needs and prefer-
ences. For more information on how this works, consult your hearing care
professional.
Depending on the hearing aid settings and features, any sound adjustment
you make will affect both hearing aids.
Each time you operate the volume control, you will hear a beep-tone unless
your hearing care professional has deactivated this function. When you
reach the maximum or minimum setting, you will hear a steady tone.
To mute your hearing aid:
●Keep pressing the lower part of the volume key on the remote control
until you can hear the steady sound
To turn the sound on again:
●Press the upper part of the volume key or
●Change program
Any adjustment of the volume will be cancelled when you turn off your
hearing aid or if you change program.
NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
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Programs
PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet environ-
ments
Comfort Special program for listening in noisy environ-
ments
Transport For listening in situations with noise from cars,
trains, etc.
Impact Use this program if you prefer a clear and sharp
sound
Urban For listening in situations with changing sound
levels (in supermarkets, noisy workplaces or
similar)
Party For listening in situations with many people
talking at the same time
Social Use this program if you are in small social gath-
erings, such as family dinners
Music For listening to music
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SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound back-
ground
Phone This program is designed for listening to phone
conversations
SMARTTOGGLE PRO-
GRAMS USE
Zen+ This program is similar to Zen but allows you to
listen to different types of tones or noise
NOTE
The names in the list of programs are the default names. Your hearing care pro-
fessional can also select analternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening situa-
tion.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
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The Zen program
Your hearing aidmay be provided with a unique optional listening program
called Zen. It makes musicaltones (and sometimesa rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
Changing programs
To change programs, simply push the program key on your remote control.
Zen+
To access this program, press and hold the program key for more than one
second. A quicker press then allows you to cycle through the available Zen
styles. To exit the program, press and hold down the program key for more
than one second.
NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
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Using a phone with your hearing aids
When you use a phone, hold it against your head at an an-
gle above your ear, rather than directly against the ear.
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PAIRINGYOURHEARINGAIDANDSMARTPHONE
To pair your hearing aids and smartphone you need to restart your hearing
aid. Do as follows:
1. Restart your hearing aids by opening and closing the battery compart-
ment.
2. Keep the hearing aids close to your phone and follow the instructions on
your phone.
3. The hearing aids and smartphone are now ready to use.
NOTE
Your hearing aids are only in pairing mode for three minutes after you re-
start them. You might need to restart them again if you didn't pair them in
time.
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CLEANING
Tools
You will receive the following cleaning tools with your hearing aid:
1. 2. 3. 4. 5.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
Cleaning
Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear. Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes-
sional).
If the microphone openings are blocked, contact your
hearing care professional.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex PerfectDry Lux to help keep
their hearing aids dry and clean. Ask your hearing care professional if this is
right for you.
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