Widex Mind 330 m3-19 User manual

User’s instructions
The mindTM330 Series
m3-19
Behind-the-ear

23
The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids, their accessories and batter-
ies should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.
Contents
Thank you…...........................................4
The hearing aid........................................5
Function signals .......................................6
Light emitting diode................................... 6
Right/left identification ................................7
The battery............................................8
Inserting the battery................................... 9
Low battery indication................................10
Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . 12
Placing the hearing aid and earmould . . . . . . . . . . . . . . . . . 13
Removing the hearing aid and earmould. . . . . . . . . . . . . . . 14
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . 16
Fine tuning volume ...................................17
Listening programs ...................................19
Switching between the listening programs . . . . . . . . . . . . 21
Remote control.......................................23
Using a telephone ....................................24
Cleaning .............................................25
The hearing aid.......................................26
The microphone openings............................27
The earmould ........................................28
Changing the tubing..................................29
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Good advice..........................................32
Accessories...........................................34
Audio input ..........................................34
FM systems...........................................36
In case of malfunction.................................37
Your hearing aid ......................................39

45
Thank you…
…for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
The illustration below shows the hearing aid and ear-
set. The ear-set consists of tubing and an earmould.
1. Microphone cover giving access to the micro-
phone openings, where the sound enters the hear-
ing aid.
2. Volume control for fine tuning of volume is avail-
able on some models.
3. Light emitting diode
4. Program button
5. On/off switch
6. Battery drawer with nail grip for easy opening
7. Integrated earhook
8. Tubing
9. Earmould
10. Sound bore
11. Relief vent for ventilation of the ear canal
1
2
3
4
56
7
8
910
11
Important
Please read this booklet carefully before you start
using your hearing aid.

67
Function signals
Your hearing aid may be set to produce a signal to indi-
cate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Light emitting diode
The hearing aid is provided with a light emitting diode.
This may be set to flash when:
• a signal is received from a remote control, if such is
used.
• the hearing aid is turned on or certain listening pro-
grams are activated.
Right/left
identification
If you wear hearing aids on both
ears, the hearing aids can be
provided with coloured marks
(red mark = right and blue mark
= left).
The arrow shows the position
of the identification mark.

89
The battery
We recommend Zinc Air batteries. Use a size 13 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding
disposal of used batteries on the battery pack. The bat-
tery life will depend on a number of factors, such as the
setting of your hearing aid, how many hours you use it
daily and the listening environments in which you use
it.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.
1. Use the nail grip to swing open the battery drawer.
2. Place the battery so that the plus (+) sign of the
battery faces upwards.
3. You can use the provided battery magnet to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted.
2
1
3

10 11
Low battery indication
In the standard setting the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 6). If a setting with tone indication has been
chosen, four beep-tones will be produced. Once the
battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the low battery indication varies from
one case to another. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.
The hearing aid may be provided
with a battery drawer lock. This lock
can be a good choice if the hearing
aid is worn by a child. The tool used
to open the lock is the small screw-
driver included in the cleaning ac-
cessories.
The lock is opened by push-
ing it to the right and then
downward with the tool in
one movement as illustrat-
ed.

12 13
Turning the hearing aid on and off
The battery drawer is placed at the bottom of the hear-
ing aid. The battery drawer also functions as the on/off
switch.
1. Push the switch upwards to turn the hearing aid
on. If you have just turned off the hearing aid, wait
at least three seconds before turning it on again.
2. Push the switch downwards to turn the hearing aid
off.
3. The word “OFF” is clearly visible on the switch
when the hearing aid is turned off.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page
6).
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
12 3
Placing the hearing aid and earmould
1. Insert the earmould in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and
upwards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook of the hearing aid rests comfortably on
the ear, close to your head.
3
12

14 15
Removing the hearing aid and
earmould
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmould care-
fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting the hearing aid mini-
mises whistling while it is being placed on the ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it on the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.
12

16 17
Automatic volume adjustment
The hearing aid volume is adjusted automatically in ac-
cordance with your sound environment.
Fine tuning volume
Your hearing aid may be provided with a volume con-
trol, shaped like a small lever.
Push the lever upwards to gradu-
ally raise the automatically set
volume.
Push the lever downwards to
gradually lower the volume.
Each time you operate the volume control, you will
hear a beep-tone unless you have chosen to have the
tone indication deactivated (see page 6). When you
raise the volume, you will hear a higher beep-tone for
each step the volume is raised. When you lower the
volume, you will hear a deeper beep-tone for each step
the volume is lowered. When the maximum or mini-
mum adjustment level is reached, a steady tone will
sound.
Important
Your hearing aid is a powerful instrument. Do not
use it at uncomfortably high volume levels for pro-
longed periods of time – it might damage your
hearing.
If the volume in your hearing aid is generally too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further information,
consult your hearing care professional.

18 19
Listening programs
Your hearing aid may be provided with up to four lis-
tening programs intended for specific listening situa-
tions.
At the back of this booklet your hearing care profes-
sional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be changed.
You can choose from the following programs:
Master: Standard program
Acclimatisation: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise.
Audibility Extender: Makes high-frequency sounds
audible.
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a loop system is installed. If you activate the tel-
ecoil program, you listen to a specific sound source and
shut out surrounding sounds.
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it on
again.
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.

20 21
M + T: In this program you listen via the hearing aid mi-
crophone (M) and the telecoil (T).
Zen: Makes fractal tones. The tones are adjusted ac-
cording to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without am-
plification) in quiet when you are not required to hear
surrounding sounds.
Up to two listening programs with one Zen style each
can be programmed for Zen.
Switching between the
listening programs
You can switch between the
programs by using the program
button on the back of the hear-
ing aid. Each time you use the
program button, a click is pro-
duced unless this function has
been disabled. A spoken mes-
sage will indicate your choice of
program.
Important
Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The
programs should not be used when hearing such
sounds is important. Switch the hearing aid to a non-
Zen program in those situations.

22 23
If you have chosen the tone indication instead of a spo-
ken message, beep-tones tell you which program you
have chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
• Program 4: One long and one brief beep
If you wish to have the program button disabled,
please consult your hearing care professional.
Remote control
- an alternative way of operating the hearing aid
A remote control is an accessory for the
hearing aid. You can easily operate your
hearing aid without a remote control,
but it gives you a number of additional
options. For help to determine whether
you could benefit from a remote con-
trol, please consult your hearing care
professional.

24 25
Using a telephone
When using a telephone, we rec-
ommend that you hold the tele-
phone against your head at an an-
gle above your ear, and not directly
against the ear. If the sound is not
optimal, try to move the telephone
loudspeaker to a slightly different
position. If the telephone is provided with a telecoil
and you have the telecoil program in your hearing aid,
you can choose this program to obtain the best possi-
ble sound. You may also have to move the telephone a
little upwards or downwards to find the best position.
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Small brush
3. Wax removing tool
4. Small screwdriver
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
1
43
2

26 27
The hearing aid
Clean the hearing aid with
the soft cloth after use. Nev-
er use water or cleaning so-
lutions to clean the hearing
aid.
When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.
The microphone openings
1. Use the small screwdriver to lift up the microphone
cover and remove the cover.
2. Remove any dirt from around the microphone
openings on the hearing aid and on the cover with
the small brush.
3. Pass the wax removing tool through both micro-
phone openings to clean these.
4. Replace the microphone cover.
12
3
4.1
4.2
4

28 29
The earmould
Make sure that your earmould is clean and free of ear-
wax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.
Cleaning the earmould:
1. Disconnect the earmould from the tubing.
2. Clean the vent with the wax removing tool.
3. Clean the sound bore with the wax removing tool.
1
2
3
4. At least once a week disconnect the earmould
from the tubing and rinse the earmould thorough-
ly in lukewarm water. Allow it to dry overnight.
5. If there is still moisture in the earmould, use a
blower or similar to blow it dry before attaching
the earmould to the tubing.
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care profes-
sional.
45

30 31
Caring for your hearing aid
With proper care, your hearing aid will give you consis-
tent reliable service. Here are some things you can do
to prolong the life of your hearing aid:
• Switch your hearing aid off when it is not in use.
Should you not use it for several days, take out the
battery.
• Treat the hearing aid as the valuable object it is: with
care. When the hearing aid is not in use, keep it in its
case in a cool, dry location where it cannot be reached
by children or pets.
• When not in use, do not expose the hearing aid to ex-
treme heat or high humidity.
• In environments with high humidity, a Widex drying
kit may be used daily to reduce the amount of mois-
ture inside the hearing aid. See the instructions en-
closed with the Widex drying kit.
• Do not wear your hearing aid in the shower or swim-
ming or when using a hair dryer, perfume or other
sprays.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during x-ray, MR scans,
CT scans, short-wave diathermy, or similar radiation
treatments and never place your hearing aid in a mi-
crowave oven. These are some of the types of radia-
tion that can damage your hearing aid. Radiation
from, for example, room surveillance equipment,
burglar alarms and cellular telephones is weaker and
will not damage your hearing aid.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.

32 33
Good advice
• The use of hearing aids increases the risk of accumu-
lation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid consid-
erably. It is a good idea to ask your physician to clean
your ears a couple of times a year.
• Please be sure to keep the hearing aid and its parts
and accessories out of the reach of children, who
might place them in their mouths. Also keep batter-
ies out of children’s reach and discard used batteries
carefully. Do not change batteries in front of children
and do not let them see where you keep your sup-
ply.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swal-
lowing it. In case of ingestion, contact your physician
immediately.
• The hearing aid will not restore normal hearing but
can help you make best possible use of your remain-
ing hearing ability. However, you should be aware
that it takes time to get used to a new hearing aid
and new sounds.
• The hearing aid is made of modern non-allergenic
materials. Still, in rare cases skin irritation can occur. If
you notice skin irritation in or around your ear or ear
canal, contact your hearing care professional.
• Please be aware that the use of any type of hearing
aid may involve a slightly increased risk of infection
in the ear canal. An infection can arise as a result of
inadequate ventilation of the ear. Therefore, we rec-
ommend that you remove the hearing aid and ear-
set from your ear at night to allow the ear canal to be
ventilated. Make sure that you clean and inspect your
hearing aid and ear-set as required. If an infection oc-
curs, you should seek medical attention and contact
your hearing care professional for advice on how to
disinfect the various hearing aid parts. Do not under
any circumstances use alcohol, chlorine or similar
substances.

34 35
Accessories
Audio input
The hearing aid can be furnished with an audio shoe.
This allows direct connection to different kinds of ac-
cessories (FM and CROS/Bi-CROS systems), as well as
external audio equipment (radio, TV, etc.). In this way
the sound from, for example, a radio or someone pro-
vided with an FM microphone can be sent directly into
the hearing aid.
In the standard setting, the hearing aid automatically
switches to an audio program when an audio shoe is
attached. If you then wish to switch to one of the other
programs, you must use the program button on the
hearing aid. As soon as you remove the audio shoe, the
usual program order is re-established.
In the form on the next page, your hearing care profes-
sional can make a note of the audio programs you have
access to and where they are located.
For more information on the use of audio input consult
your hearing care professional.
Program Program order with audio shoe
1.
2.
3.
4.
Important:
If the hearing aid is connected to equipment which is
connected to the electrical mains, this equipment must
meet the safety requirements stated in the internation-
al standard IEC 60065.
Do not connect the hearing aid to sockets that are la-
belled with one or more of the following symbols:

36 37
FM systems
An FM system is an assistive listening device that can
be used as an accessory for the hearing aid. The FM sys-
tem makes it easier to understand speech in difficult
listening situations.
The FM system from Widex is called
SCOLA. The FM system consists of a
wireless microphone and a receiver
clicked onto the hearing aid via an FM
shoe.
The SCOLA FM system can be set ac-
cording to your needs. This may mean
that the hearing aid program button
will work differently than when using
an audio shoe.
For help to determine whether you could benefit from
an FM system, please consult your hearing care profes-
sional.
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 28.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 28.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.

38 39
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing aid
hook. Replace the tubing.
• The hook is cracked. Contact your hearing care profes-
sional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 12).
Your hearing aid
(To be filled out by the hearing care professional)
Date: _____________________________
Battery size: _______________________
Listening programs Chosen program position
Master
Acclimatisation
Music
TV
Comfort
Audibility Extender
T
M + T
Zen