Woosh Zephyr-B User manual

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Sales: 01702 435566 — Support: 01702 684444 — E-mail: support@wooshbikes co uk
Zephyr ’B’ Manual
Please read this manual.
It contains important information regarding
your safety, the correct use of the bike and
how to avoid expensive repair fees
in the future .
Support is available Mon to Fri from 10am to 5pm on
01702 684444 If there is no answer, leave a message and
we will call you back

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Thank you for buying a Woosh Zephyr B electric bike
Please read this manual completely before putting your bike
together and riding it As well as instructions on assembly and maintenance it also contains es-
sential information that may affect your consumer rights
The Woosh Ethos
Our aim is to supply decent quality electric bikes but at very affordable prices.
This inevitably means importing from hina, selling direct rather than through dealers and working on
much lower profit margins than many of our competitors. It also means working hard with our suppliers to
constantly improve quality and ensure that each bike is checked before leaving us - not something all
mail order electric bike companies do.
There is however only so much we can offer within our price range.
We would for example like our bikes finished to German standards, with every nut and bolt fully tightened,
immaculate paintwork and superb quality plastic on things like handlebars and battery cases. But this alas
would also push the prices up to those of German bikes - starting at £1800 - which clearly we don’t
wish to do.
That said, we are always happy with sensible comments for future improvements, so please do email me
with feedback, good or bad.
I look forward to hearing from you.
Hatti Lee
[e-mail]

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Expectations: please read this before riding
Pedalling: E-bikes are designed to be primarily pedalled, with use of the throttle occasionally i.e. to rest
for a short period. Using the throttle constantly will run the battery down far more quickly.
Speed: Our bikes are designed for sensible use in accordance with UK law. The motor will power you up
to 15.5 mph and no faster, though you can still pedal harder to achieve greater speeds.
Models: Some of our bikes are more suited for recreational use rather than commuting. If you need a
bike for commuting, check with us to see which models would be suitable.
Care: Electric bikes need more regular maintenance than standard bikes. Spokes and other mechanical
fixings need tightening every 2 to 3 weeks and tyres need regular pumping. We also advise trying to ride
your bike as often as possible.
Not riding your bike for several months may cause the motor to seize up and if you do not use the bike
for several weeks and forget to charge the battery during this time you could cause damage to it.
Identical bikes: No two bikes are identical, even if they are the same model and purchased at the same
time. One may be a little quicker or one motor may be quieter than another. This is normal. Please
make allowances.
Hill climbing: If you are heavy, have steep hills or both, you may have difficulty getting uphill, and in ex-
treme cases the bike may not get you up at all. The motor is limited by law to 250 watts and there is only
so much it can propel up an incline. If you weight over 17 stone and have a steep hill you will have to
pedal very hard and may have to get off and push the bike for part of the incline.
Distance and performance The distance you can cover on a single charge will vary significantly from
person to person and bike to bike. It is affected by weight, how much effort is put in, hills, headwinds, city
traffic etc with constant starts and stops at traffic lights. The bike may cut out on steep hills and the bat-
tery will cut out when exposed to extreme cold.
Paint quality: please see overleaf
Costs: we ask you to contribute towards costs when returning the bike or a part for repair and additional
costs apply if you take your bike abroad (see later).
If you are not happy with any of the above, please do not ride your bike Call us to arrange return
and a refund

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Returning a bike — please read before riding
If you have purchased at a store, or have tried a bike at a store and then had one sent to you, you are not
a mail order customer. We will only refund you for the bike if it has a serious fault within the first 28 days.
We will not refund you if you simply change your mind after a few days.
Mail order purchasers: A bike will be refunded if returned within 14 days if unsuitable or 28 days if faulty.
The bike MUST be packed in an identical way to that in which it arrived to avoid damage during return
transit. We will email or post you instructions on how to do this as it is not straight forward. After 28 days,
if faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier or you can call us and we
will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £35
ollection by us of a bike unridden within 14 days: refund less £60
Return of a bike unsuitable and ridden within 14 days: refund less £145
ollection of a bike unsuitable and ridden within 14 days: refund less £160
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike with battery or just a battery for servicing
1st 28 days: free collection and return, free parts, free labour*
Months 2—12:
If you return at your cost, we return free, free parts, free labour*
If we collect, £25, we then return free, free parts, free labour*
Month 13 onwards:
If you return at your cost, we return for £25, parts at cost, labour £35 p h
If we collect and return, £49, parts at cost, labour £35 p h
Bikes with batteries or just batteries cost the same to collect and return. This is because batteries on their
own require a special courier and this costs more.
*Repairs needed due to accidents or negligence will be charged for.
*Costs will be deducted from a refund for damage in return transit caused by poor or inadequate
packaging and missing items such as keys
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are added after the bike has
been assembled and the frame sprayed.
It is inevitable that however well trained, factory workers have a difficult job trying to avoid scratching the
paint under these circumstances. You may see minor scratches and pin hole dents. If you are not happy
we suggest you pack the bike up and return it for a refund as we will not able to provide a perfect paint
finish. Otherwise please call us and we shall arrange to send some touch up paint if available.

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The Woosh Electric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars) within the first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within the first 28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused through poor transit to
you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result of dropping the bike or
the bike falling over.
Negligence: damage caused as a result of failure to carry out initial and regular safety checks, or failure to
maintain the bike or its parts in accordance with the manual, the recommended rider weight being ex-
ceeded, or allowing weights heavier than 5Kgs being placed on the rear rack, of allowing people to ride on
the rear rack, excessive or constant use of the throttle, riding under the influence of drink or drugs, riding
in dusty/sandy environments,
riding on very poorly maintained roads, off road, through deep puddles or fords, in snow, or with a trailer,
riding carelessly or stunt riding.
onsumable parts after the first 28 days: these include tyres, inner tubes, batteries for lights if applicable,
brake pads, bottom brackets, cranks, spokes and pedals.
Minor faults on arrival: loose fixings (nuts, bolts, screws,), loose spokes, loose cables deemed resolvable
with minimal intervention,
Minor cosmetic damage - hairline scratches or barely visible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and cannot be extended
under any circumstances, even if you have ridden the bike very little.
This warranty expressly excludes consequential loss, injury or hardship as a result of electrical or
mechanical breakdown, accident or collision or as the result of a faulty part Our liability is limited
strictly to repair or replacement of the bike or of the part
This warranty is transferable to a second hand purchaser but our Ts and s will apply and their weight
should not exceed the limits for the bike.

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Warning:
Electric bikes are a little heaving than regular bikes as they have the added weight of a motor and a bat-
tery. Two people are required when moving the carton, and two people are needed to safely lift the bike
from the carton. Woosh Bikes Ltd will not be liable for personal injury caused through mishandling.
Your Woosh electric cycle will come mostly assembled, but to make shipping easier, some parts of the
cycle may require a small amount of assembly to be completed before use. This manual assumes you are
reasonably competent with and have your own toolkit (though a very basic one is supplied).
Disclaimer:
You are responsible for the correct assembly and on-going maintenance of your cycle. Woosh Bikes Ltd.
accepts no responsibility for any incidents that may arise as a result of bikes which have been poorly as-
sembled/maintained by the end user. All steps in this booklet must be completed to ensure trouble-free
and safe operation.
IMPORTANT MAINTENANCE:
Most importantly, you must keep your bike clean, dirt and grit will cause excessive wear, and will also sig-
nificantly shorten the life of many of the bikes components if not kept in check. To prevent grit and dirt get-
ting into the bottom bracket, you should ensure it is sufficiently greased. You should also lubricate the
chain and gear components every month or two or when the chain is dry to the touch. If using your bike in
the rain, the bike AND chain should be dried at the end of your journey and the chain suitably lubricated.
You must check your bike regularly and ensure all fixings are suitably tight and have not worked loose.
This is critical, if bolts are allowed to work loose, this could result in serious safety issues.
You should check and tighten spokes, saddle, wheel nuts, handlebars, cranks and pedals, rear carrier fix-
ings etc.
You should also regularly check the performance of your brakes and also check the brake block/disc pads
and adjust as necessary. If you cannot carry out this maintenance, you should have your nearest bike
shop maintain your bike for you. We have articles on our website with details of the most common proce-
dures.
If you have any bolts that work loose repeatedly despite tightening them regularly, you should use a me-
dium viscosity oil tolerant thread-lock (usually Blue in colour) to prevent this. Loctite and BondIt are two
brands for such products.
Failure to carry out essential maintenance on a regular basis could cause a cycle malfunction and result
in safety issues for which Woosh Bikes Ltd. will not be held responsible.

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Transit damage
If your bike appears to have suffered damage during transit to you—for example a chain or mudguard are
broken, a wheel is damaged or there are very deep dents or scratches to the paintwork, please call us
within one working day of receiving the bike. Failure to do so may prevent us from claiming compensation
form our insurers and thus from making good to you.
Road Testing:
We occasionally do a short-road-test on some of our bikes (300—400 metres) before packing. If your
tyres show any use, it is because of this. Please be assured that we never sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the UK, its use is illegal in Europe. We highly
recommend that you use the red switch to deactivate it when riding abroad.
Breakdowns abroad: for obvious reasons, we are only able to cover the costs of servicing within the UK.
Recovery of a bike within the UK, repairing it and returning it back costs us £45, some of which is borne
by customers sometimes and some by us sometimes. See the previous page for details. If your bike
breaks down abroad within the first 28 days of purchase and you wish us to retrieve it, repair it and return
it, we will cover the first £45 of our costs but no more. If you wish us to send parts to a local electric bike
shop or to you we will cover the first £45 of labour charges and the cost of sending the parts but no more.
If your bike has been purchased more than 28 days previously we will cover the first £15 and no more.
Fewer than 2% of our bikes are
actually returned for servicing under warranty so a breakdown is unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen and break down. If you are going to be
very highly dependant upon your bike because you are a commuter or have a health problem which would
prevent you from riding the bike without power, we warmly recommend you take out roadside rescue. This
is available from ycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on 0844 826 2297

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Important Safety Notice — please read
Your bike has had a full electrical check before despatch.
It has also had a general mechanical check , but you need to ensure that when you finish the as-
sembly of the bike, you check the whole bike over before riding it.
You should be prepared to do this yourself, or if you are not sufficiently experienced ask a local
bike shop to do this for you. A typical fee for this would be around £35
A full inspection should include (but is not limited to):
• hecking that the brakes are set correctly and work properly.
• All nuts, bolts, major fixings, spokes and cranks etc. are correctly tightened.
• Both wheels are properly trued
• Headset/stem properly adjusted
• ranks are tight
• Bottom bracket properly adjusted
Pedals, saddle and handlebars are correctly fitted and properly secured.
These checks should be repeated after the first month and regularly thereafter to ensure your
safety.
Please note that failure to carry out these checks properly could result in serious injury for which
Woosh Bikes Ltd will not be held liable.
If you have any doubts about your own ability to do them, we strongly recommend you visit your
local bike shop and pay their fee. If you are unable to take your bike to a local bike shop there
will almost certainly be a mobile bike technician in your area who will come to your home or of-
fice and do this for you.
Visit www.cycletechuk.com for a full national listing.
The type of motor used on this model may become noisier over time, if this is the case, you will need to
periodically send your wheel in to be serviced The cost of servicing the wheel is £30 This servicing is not
covered by the warranty

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Unpacking:
Two people are required to unpack the bike.
Stand the carton upright as shown.
Remove the shipping straps, cut the tape seals and then remove all of the polystyrene packaging.
Keep the carton/bike in the upright position, and then lift the bike out of the carton and place it on a sturdy
surface. DO NOT destroy the carton as it will be required if the bike needs to be returned for any reason in
the future.
Once you have the bike out of the box, remove all of the remaining packaging and detach the pedals, light
and charger box from the frame. This model comes almost fully assembled meaning that there is very little
to do to complete the assembly of the bike. Firstly, slide the handlebars into the frame but don’t fully
tighten them or worry about positioning just yet, this step is just to ensure that the handlebars are out of
the way and don’t scratch the frame while completing the other steps.
Now unfold the bike and engage the clamp. There are two parts to the clamp, the clamp itself and the ad-
ditional locking piece—the photos below shows how the clamp is used. The left picture show the clamp in
the open position, you can fold the bike when the clamp is in this position. The second photo shows the
clamp when closed and locked in place, the black locking piece should be down to secure the clamp in the
closed position.
You may find that the cables from the handlebar components are detached when you receive the bike. If
this is the case, line up the arrows on the connectors and re-attach them to their corresponding coloured
connector.

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Handlebars:
Next, set the handlebar stem at the desired height and then tighten the Allen bolt indicated in the left
of the two picture below to secure the stem in position. Ensure that the handlebars line up correctly with
the front wheel. The clamp on the top side of the assembly is used to adjust the height/rotation of the han-
dlebars - with the clamp up/open, raise/rotate the handlebars to the desired position and then simply lock
in place by closing the clamp, see below for a more detailed explanation of the available adjustments.
Warning:
It is critical to ensure that the handlebars are properly secured. If they were to rotate or otherwise move
unexpectedly during use, it could result in an accident and/or serious injury. If you have any doubts re-
garding the correct configuration of this part (or any other part of the bike), you should take your bike along
to your nearest bike shop and have them prepare it for you at your own cost.
Once the stem has been secured, you can now fine tune the positioning of the handlebars. The handle-
bars can be adjusted in two ways. They bar itself can be rotated within the clamp, and the whole assem-
bly can be rotated upwards/towards the rider. You should adjust the height first. Once you have rotated
the stem to the desired height, it will then be necessary to rotate the bar to the correct position. When you
are happy with the position of the handlebars, close the clamp, there should be some resistance when
closing the clamp, if there isn’t much resistance, it must be adjusted before you attempt to ride the bike.
If the clamp isn’t offering much resistance when closing, you must tighten the Allen bolt on the underside
of the clamp as shown below. If you are not able to make these kinds of adjustments yourself, you should
have your local bike shop prepare your bike for you. They will obviously charge you for this service.