Woosh Sundowner User manual

© 2012 Woosh Bikes Limited
Woosh Support:
Be sure to check the FAQ section on our website before call-
ing as the answers to the most common queries are there
and you may find that the solution to your problem is already
online. If you do need to get in touch, our contact details are
below.
It can sometimes be useful to see the issue you ha e, and so
if possible, email a couple of photos illustrating the problem
and we’ll normally get back to you within a an hour or two (on
weekdays).
Support staff are not a ailable at the weekends, though if
you send an email, they will be looked at on the following
Monday morning.
Email: [e-mail]
Telephone: [phone]
Support staff are a ailable 10am to 5pm Monday to Friday
Sundowner User Manual
Tel. [phone] - E-mail: [e-mail]

Thank you for purchasing a Woosh Sundowner electric bike.
Please read this manual thoroughly before riding your bike.
Please also read the separate Terms and Conditions leaflet
which also accompanies the bike, all of which will be rele ant to a
mail order purchase but only some of which will be rele ant to a pur-
chase made in store.
If you do not ha e a copy of this leaflet please call us and we shall ar-
range to send you one immediately.
You should not ride the bike without reading this leaflet first.
If the bike has appears to ha e suffered damage in transit—for exam-
ple, a mudguard or chain guard are broken, a wheel is buckled or
there are deep scratches, chips or dents in the
paintwork, you must inform us within 24 hours of receipt.
Failure to do this will pre ent us from claiming compensation from our
insurers and thus from making good to you.
Our telephone number is [phone].
We are open Mondays to Saturdays 10—5.
Riding Distance/Total Distance
To change the display between riding distance and total dis-
tance, press the Mode button. The current mode is indicated
by “Trip” for “Current Trip Distance” and by “Odo” for “Total
Distance”.
Control Module Battery
The “control module” itself has a battery. This battery should
last for around 2 years. The battery is a standard type and is
readily a ailable. If you need a battery in the future, contact
us and we can supply one to you or alternati ely you can
buy from outlets such as Maplins. Make sure you replace the
battery with the correct type to a oid causing damage to
your module. If you are not sure how to change the battery,
contact us for assistance.
13—Removing the Rear Wheel
The process of remo ing the rear wheel is beyond the scope
of this manual. For instructions on how to remo e your rear
wheel, isit the support section of our website at
www.wooshbikes.co.uk and click the “How To’s” section. In
here you will find details of how to remo e the wheel.

Warning:
The control module comes pre-configured specifically for
your Sundowner bike. You don’t therefore need to alter the
settings. Incorrect settings could cause damage to the bike
components and also result in a bike that is not UK road le-
gal. Any modifications made to the controller configuration
will oid your warranty with immediate effect.
Turning Control Module On/Off
To turn on the control module press and hold the middle
(Mode) button. Press and hold the same button to turn off the
module and disable all electric features of the bike.
Turning Backlight On/Off
To turn on the display backlight, press and hold the “Mode &
Up” button, press and hold the same two buttons to turn it
off.
Varying Pedal Assist Level
To alter the le el of assistance pro ided simply press the Up/
Down arrows to cycle through the 5 le els of assistance.
Le el 1 offers the least assistance while le el 5 offers the
greatest assistance.
Speed Display Mode
There are three different modes for the speed display, these
are current speed, a erage speed and maximum speed. To
switch between these modes, press and hold the “Up” button
for approx. 1 second to cycle through the modes.
Walking Mode
The control module also supports a walking mode which is
basically a ery slow mode allowing you to walk next to the
bike at approx. 6Km/h. This is acti ated by pressing and
holding the “Down” button. As soon as the button is released,
the bike will stop.
Introduction:
Congratulations on your purchase of a Woosh electric cycle.
The Woosh Sundowner electric bike has a high performance
light-weight lithium battery, making it a sturdy yet light and
manoeu rable bike, while also offering exceptional alue.
To ensure that your bike pro ides you with the best experi-
ence possible, make sure you read and understand this
manual in its entirety before using the bike for the first
time.
1. Charging the Battery
2. Battery Care
3. Controls and Indicators
4. Riding the Bike
5. Operating the Lights
6. Adjusting the Brakes
7. Essential Maintenance
8. Warranty
9. Warnings
10. Returns
11. Spares
12. Control Module—Ad anced
13. Remo ing the Rear Wheel
*** IMPORTANT ***
Read the instructions for the Promax adjustable stem
here: http://wooshbikes.co.uk/promax-stem/
Please also read the notes later in this manual regarding
maintaining your tyres and spokes and looking after
your keys.

1 – Charging the Battery
The battery may not lea e us fully charged. You should
fully charge the battery before initial use. The battery can
be charged on the bike or it can be remo ed and charged
separately. The socket used to charge the battery is located
under the handle at the rear of the battery as shown below.
Ensure that the charger AND also the battery are
switched off before attaching the charger to the bike. To
turn the battery on/off use the green switch on the underside
of the battery as shown. You should keep the battery topped
up to get the best out of it.
To charge the battery, simply connect the charger to the
socket and plug the other end into a regular mains socket.
On the charger is a small light which is red while charging.
When charging is complete, this light will turn green.
The battery can be remo ed from the bike and charged in a
con enient location such as home or office when the bike is
not in use. To remo e the battery from your electric bike, use
the supplied key to unlock the battery by turning it anti-
clockwise. Once unlocked, slide the battery from the bike
using the handle at the rear of the battery.
An initial full charge may ary from 30 minutes to as much as
10 hours.
12-Control Module—Advanced
The control module has many ad anced features and
modes, these include back-lit display (for night riding), indi-
cator options for max speed, a erage speed and current
speed, a digital clock and a battery power indicator. It also
features a walking mode which is used when you want to
wheel/push the bike, this is basically a ery low speed mode
which is acti ated by pressing and holding the button marker
with a ‘down-arrow’.
2.
3.
1.
5.
4.
1. Battery Le el Indicator
2. Assistance Le el (Pedal Assist)
3. Odometer
4. Digital Clock
5. Speed Indicator

11—Spares
We keep in stock most parts necessary to maintain your
electric bike—call to order.
Callers are welcome to bring bikes in for repair. These
may not be done on the same day however and please
note that we do not do service on Saturdays.
To refit the battery, simply slide it back into place, and then
turn the key clockwise to lock it into position. The key is only
used for locking/unlocking the battery and does not turn it on/
off.
On the rear of the battery is an indicator which can be used
to gi e a rough guide as to how much power remains in the
battery. Ensure that the green switch is in the ‘ON’ position
and then press the small button shown below. The more
lights illuminated, the more power remains.
The other button on the battery is used to switch on the rear
light. This has three modes - Off, On, Flash, pressing the
button cycles through these modes.

2 – Battery Care
The Sundowner electric bike comes with a modern light-
weight high performance 36 olt 10A lithium battery.
Some care is needed to get the best possible performance
from the battery. Assuming the bike is in regular use, charge
the battery once or twice a week as needed. Do not allow the
battery to regularly run completely down as this will shorten
the lifespan of the unit.
Do not charge the battery in extremely cold conditions (ie
below 6 degrees). The battery can be easily remo ed from
the bike and charged indoors if its more con enient.
Remember to allow the battery to warm up to room tempera-
ture before charging.
If the battery is not in regular use, try to keep the battery half
to two thirds charged and keep it in a cool dry location. If you
are storing the battery for a while, gi e it a charge of around
2 hours once a month. This will slow the ageing process of
the battery. All batteries age, but the abo e steps will help
the battery to last for as long as possible.
When the bike is to be put back into ser ice, charge the bat-
tery fully to prepare it for regular use once again.
General care:
Do not attempt to open the outer casing of the battery.
Do not attempt to repair the battery.
Keep the battery away from children.
Do not immerse the battery in water.
Ensure the battery is not exposed to temperatures abo e 55
degrees Celsius or extreme humidity.
Do not use the bike in an en ironment where temperatures
are less than –20 or greater than +55 degrees Celsius.
Do not drop, pierce or otherwise damage the battery.
Faults
If your bike has a fault on arri al or de elops a fault during
use, firstly please call us. We can resol e 90% of problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or gi ing sensible ad ice.
Our email address is:
[e-mail]
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not co ered by our war-
ranty so you will need to pay the bike shop a fee for their
ser ices.
If a se ere electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to your Terms and Conditions leaflet.
We strongly recommend retaining your carton by folding flat
and storing in a dry area if possible in the rare e ent that you
might need to return the bike. Replacement cartons are £10
and sending one to you will cost £15—so please bear this in
mind.

Returns (UK Mainland)
If you do not like your electric bike or find it unsuitable and
have purchased it by mail order, we will refund the pur-
chase price subject to certain conditions. Full details of these
are shown in our Terms and Conditions leaflet, a copy of
which should be under the flap of the carton in which your
bike is deli ered.
If you ha e not recei ed a copy of these, please call us and
we will arrange to send you one. You should not ride the bike
until you ha e read this as it contains important information.
Please note that bikes purchased in store are not able to be
returned if not liked or found to be unsuitable without our
express agreement. If a bike is found to ha e a manufactur-
ing defect and a refund is required it must be returned to the
store within 28 days.
Quality control
E ery Woosh electric bike is taken from its carton and
checked before being despatched. These checks include but
are not limited to the following: checking the electric func-
tions of the bike, checking/adjusting front/rear brakes, adjust-
ing/tightening spokes, tightening cranks, check/adjust gears
to ensure they change smoothly, checking lights, checking
battery etc. We are not able to ride the bike before it is des-
patched and you will find after a short time that some things
may need to be adjusted/ fine-tuned.
Please also note that although most aspects of the bike are
checked before despatch, you must also thoroughly check
the bike yourself before riding it to ensure your own safety.
DIY Repairs
We sell to users willing and able to maintain their bike to a
good standard or who ha e someone who can help with
maintenance. Most repairs are simple and can be done with
help from us o er the phone or by email. Replacement parts
are sent free of charge during the warranty period.
If you prefer to ha e your repair done by a bike shop, contact
us before going ahead as we will not refund labour costs
without prior agreement.
3—Controls and Indicators
The Sundowner electric bike comes with a throttle control to
allow you to ary the amount of assistance from the motor.
The throttle is located on the left side of the handlebars as
shown below. When the throttle is pulled fully, the motor will
pro ide the most assistance.
Towards the centre of the handlebars is the control module.
This is used to turn the motor on/off and also to increase/
decrease the amount of assistance gi en from the motor.
This module also indicates the current status of the battery.
To turn the control module on/off, press and hold the MODE
button (the middle button) as indicated abo e. The functions
of the control model will be co ered in more depth later in the
manual.

-Riding the Bike
Assuming the bike has been correctly assembled, switch on
the battery using the green switch, then press (and hold) the
‘Mode’ button to switch on the ‘Control Module’. The bike is
now effecti ely on, and if you ride it in this state, the motor
will pro ide assistance when pedalling and you will also be
able to use the throttle to control your speed if desired. To
ary the amount of assistance pro ided, use the up/down
buttons to cycle through the 5 le els of a ailable assistance.
There are se eral other features a ailable on this ‘control
module’ and these will be co ered later in the manual. The
information pro ided so far is just enough to get you up and
running as quickly as possible.
Your bike comes equipped with Nexus gears. To cycle
through the gears, simply twist the gear selector on the right
side of the handlebars to select the desired gear.
Warnings
Do not allow anyone under the age of 14 to ride the bike.
Do not ride the bike if you are o er the weight limit for the
model you ha e chosen.
Do not bump the bike up and down kerbs.
Slow down when riding o er bumpy/rough surfaces.
Do not use the throttle on full constantly.
It is illegal to use the throttle in mainland Europe.
Always obser e the highway code.
Wear appropriate safety pads/helmet.
Always ride more slowly and brake more gently in wet
weather.
Always ensure that power is switched off when performing
maintenance on the bike. If you are performing maintenance
on any of the electrical components on the bike, remo e the
battery completely before you begin.
Pay special attention to the “Maintenance” section of this
manual. It contains information that will help keep you safe
and prolong the life of your bike. Failure to keep your bike
maintained could result in safety issues for which Woosh
Bikes will not be held liable. You may also oid your warranty
if you do not take proper care of your bike.
Your bike should be stored in a cool dry location when not in
use. In the winter, you should ensure that the battery is not
exposed to extreme cold as this will shorten the life of the
battery. If necessary keep your battery indoors, and if the
bike is not going to be used for long periods, fully recharge
your battery e ery two to three weeks.

The Woosh Electric Bike Warranty
All Woosh electric bikes come with a standard one year
warranty.
Details of this are fully co ered in our separate Terms and
Conditions leaflet. If you ha e not recei ed this, please call
us.
Second hand buyers:
Please note that if you sell your bike second hand, the
balance of the warranty is transferable, but all aspects of our
sales conditions (such as weight and height restrictions) and
all warranty terms will apply to your new purchaser.
If you ha e purchased your bike second hand from one of
our customers, please note that we cannot accept responsi-
bility for the condition of the bike when it is sold to you.
and no refund can be offered to you under any circum-
stances. We will do our best to support you as a second
hand purchaser but this may be limited at our discretion.
IMPORTANT NOTE RE KEYS: separate your keys on receipt and
keep the spare in a safe place. We do not ha e Master key sets, so
losing both keys will pro e ery expensi e.
IMPORTANT: LOOK AFTER SPOKES, TYRES AND KEYS!!
Why? Because the motor ibrations on an electric bike cause fix-
ings and spokes to become loose far more quickly than on a stan-
dard bike. If you lea e them, you will damage your wheel and possi-
bly ha e an accident too.
So please read the following:
Your spokes will ha e been checked before despatch, but if you
ha e a look, you will find some less tight than others. This ariation
ensures the wheel is straight (or ‘trued’). If all the spokes were
equally tight, or all ery tight, the wheel would not be straight.
In future, check your spokes regularly. They should definitely be
checked after you ha e ridden the first 300 miles or so, and after
that roughly e ery two weeks if you ride daily, once e ery couple of
months if you only ride occasionally. You will need the spoke key
that we ha e supplied (small round metallic gauge, normally
strapped to the rear carrier with the charger).
How to check? Lightly ‘ping’ each spoke like a harp string with your
index finger. If it feels ery loose insert the spoke key onto the nipple
of the spoke in question, using gauge number 13. The nipple is the
metal connector at the base of the spoke where it joins the wheel
rim. Gi e it a short quarter turn or so. Don’t o ertighten the nipple as
the spoke may then be too rigid and snap during riding.
You can also gi e your wheel a quick isual check by spinning it and
making sure the brake pads are equal distances from the wheel
when it spins and that it seems to spin in a straight line. . Get
someone to help hold the bike if necessary.
Also check and pump up your tyres regularly—the same time as a
spoke check is good.
These maintenance steps aren’t always necessary on a standard
bike but they are for an electric bike.
If you ha e any questions, no problem, just call us: 01702 435566
Alternati ely, get your local bike shop to do these things for you.
Most charge ery reasonably.

5–Operating the Lights
The Sundowner electric bike comes with both front and rear
lights. The lights are powered from the main battery so there
is no need to change the batteries as you would with regular
lights. To operate the front light, ensure that the battery is
switched on, and then press the up and mode button to-
gether for a couple of seconds to turn on the backlight on the
LCD screen. Then press the black button on the top of the
light as shown.
The rear light (as mentioned earlier in the manual) is inte-
grated into the rear of the battery, and is controlled using the
button as shown below. The rear light has three modes—Off,
On, Flashing. Pressing the button will cycle through the
modes.
6—Adjusting the Brakes
The Sundowner comes equipped with ‘V’ brakes on the front
of the bike and roller/drum brakes at the rear. Ffor instruc-
tions on how to adjust your brakes, see the support section
of our website at www.wooshbikes.co.uk
If you are unsure about any of the adjustments that you may
need to make to your electric bike, take your electric bike
along to your local bike shop where they should be able to
assist you.
7-Essential Maintenance. PLEASE READ.
The Sundowner is a low maintenance bike. It is however
essential to carry out some maintain bike regularly and thor-
oughly.
Your spokes should be checked regularly.
This is ery important. Please read the notes in the spokes
and tyres section.
Tyres must also be checked and pumped up very
regularly. Again, please read the notes in the spokes and
tyres section
Screws, nuts and bolts will work loose much more
quickly than on a standard bike due to motor vibration.
We therefore ad ise that you spend 15 minutes e ery week
checking all fixings, spokes and tyres, tightening and pump-
ing up as required.
Spare keys cannot be pro ided. We therefore recommend
that the two keys that are supplied with your bike be kept in
separate locations.