Woosh Zephyr CDN User manual

© 2013 Woosh Bikes Limited
Woosh Support:
Be sure to check the FAQ section on our website before call-
ing as the answers to the most common queries are there
and you may find that the solution to your problem is already
online. If you do need to get in touch, our contact details are
below.
It can sometimes be useful to see the issue you ha e, so if
possible, email a couple of photos illustrating the problem
and we’ll normally get back to you within a an hour or two (on
weekdays).
Support staff are not a ailable at the weekends, though if
you send an email, it will normally be read on the following
Monday morning.
If you need support on a bike purchased in Cambridge
please note that you should call our Southend office.
Email: [e-mail]
Telephone: [phone]
Support staff are a ailable 10am to 5pm Monday to Friday.
They are not a ailable at weekends.
As well as telephone support, they ha e to deal with work-
shop ser icing and customers in store, so may not be able to
take your call. Please do not call repeatedly. Either lea e
your name and number once or send an email.
They will get back to you within 3 to 4 hours.
Woosh Zephyr CDN Manua
P ease read this manua .
It contains important information about your safety and
how to look after your bike properly to a oid paying
expensi e repair charges in the future.
After sa es support ine:
[phone]
or emai : [email protected]
Support hours: Mons to Fridays 10 — 5
(if unmanned, eave a message.
Ca s are returned within 3 to 4 hours).

Thank you for buying a Woosh Zephyr e ectric bike.
Our bikes are named main y after winds and mountains.
The Zephyr is a gent e wind b owing across the North American
prairies — just so you know!
P ease read this manua comp ete y before putting your bike to-
gether and riding it. As we as instructions on
assemb y and maintenance it a so contains essentia
information that may affect your consumer rights.
The Woosh Ethos
Our aim is to supply decent quality electric bikes but at ery
affordable prices.
This ine itably means importing from China, selling direct rather than
through dealers and working on much lower profit
margins than many of our competitors. It also means working
hard with our suppliers to constantly impro e quality and ensure that
each bike is checked before lea ing us - not something all mail order
electric bike companies do.
There is howe er only so much we can offer within our price range. We
would for example like our bikes finished to
German standards, with e ery nut and bolt fully tightened, immaculate
paintwork and superb quality plastic on things like handlebars and bat-
tery cases. But this alas would also push the prices up to those of Ger-
man bikes - starting at £1800 - which clearly we don’t wish to do,
That said, we are always happy with sensible comments for future im-
pro ements, so please do email me with feedback, good or bad.
I look forward to hearing from you.
Hatti Lee

Expectations: p ease read this before riding
Peda ing: E-bikes are designed to be pedalled, with use of the throttle occasion-
ally—to start off, or to help you to ride up a slope. Using the throttle constantly
may damage it and will run the battery down ery quickly, wearing it out within just
a few months.
Speed: Our bikes are designed for sensible use in accordance with UK law. The
motor will power you up to 15.5 mph and no faster, though you can still pedal
harder to achie e greater speeds.
Mode s: Some of our bikes are more suited for recreational use rather than com-
muting. If you need a bike for commuting, you should consider our chain-dri en
(CD) ersions.
Care: Electric bikes need more regular maintenance than standard bikes. Spokes
and other mechanical fixings need tightening e ery 2 to 3 weeks and tyres need
regular pumping. We also ad ise riding as often as you can. Not riding your bike
for se eral months may cause the motor to seize up and could damage the bat-
tery.
Identica bikes: No two bikes are identical, e en if they are the same model and
purchased at the same time. One may be a little quicker or one motor may be
quieter than another.
This is normal. Please make allowances.
Hi c imbing: If you are hea y, ha e steep hills or both, you may ha e difficulty
getting uphill, and in extreme cases the bike may not get you up at all. The motor
is limited by law to 250 watts and there is only so much it can propel up an incline.
Call us for ad ice before you ride.
Distance and performance The distance you can co er on a
single charge will ary significantly. It is affected by your weight, how much effort
you put in, hills, headwinds, traffic etc. The bike may cut out on steep hills and the
battery wi cut out when
exposed to extreme cold.
Paint qua ity: please see o erleaf
Costs: we ask you to contribute towards costs when returning the bike or a part
for repair and additional costs apply if you take your bike abroad (see later).
If you are not happy with any of the above, p ease do not ride your bike. Ca
us to arrange return and a refund.

Returning a bike — p ease read before riding.
If you ha e purchased at a store, or ha e tried a bike at a store and then had
one sent to you, you are not a mail order customer. We will only refund you for
the bike if it has a serious fault within the first 28 days. We will not refund you if
you simply change your mind after a few days.
Mai order purchasers: A bike will be refunded if returned within 14 days if
unsuitable or 28 days if faulty. The bike MUST be packed in an identical way to
that in which it arri ed to a oid damage during return transit. We will email or
post you instructions on how to do this as it is not straight forward. After 28
days, if faulty the bike will not be refunded but repaired and returned back to
you.
Sending your bike back: you can send your bike back using your own courier or
ser ices or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £35
Collection by us of a bike unridden within 14 days: refund less £60
Return of a bike unsuitable and ridden within 14 days: refund less £145
Collection of a bike unsuitable and ridden within 14 days: refund less £160
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike with battery or just a battery for servicing
1st 28 days: free collect ion and return, free parts, free labour*
Months 2—12:
If you return at your cost, we return free, free parts, free labour*
If we collect, £25, we then return free, free parts, free labour*
Month 13 onwards
If you return at your cost , we return for £25, parts at cost, labour £35 p h
If we collect and return, £49, parts at cost, labour £35 p h.
Bikes with batteries or just batteries cost the same to collect and return. This is
because batteries on their own require a special courier and this costs more.
*Repairs needed due to accidents or negligence will be charged for.
*Costs wi be deducted from a refund for damage in return transit caused
by poor or inadequate packaging and missing items such as keys.
Paint qua ity:
An electric bike has around 120 more parts than a standard bike and these are
added after the bike has been assembled and the frame sprayed.
It is ine itable that howe er well trained, factory workers ha e a difficult job try-
ing to a oid scratching the paint under these circumstances. You may see minor
scratches and pin hole dents. If you are not happy we suggest you pack the bike
up and return it for a refund as we will not able to pro ide a perfect paint finish.
Otherwise please call us and we shall arrange to send some touch up paint if
a ailable.
WARNINGS
Safety
Do not a ow anyone under the age of 14 to ride the bike.
Never a ow a sma chi d to ride on the rear carrier.
Their egs or feet cou d get trapped in the whee
mechanism resu ting in serious injury.
Wear appropriate safety pads/he met.
A ways ride more s ow y and brake more gent y in the wet.
Do not wa k a ong with the bike with the e ectrics switched on.
You may turn the thrott e by accident and the bike wi prope
itse f up into the air.
Other warnings:
Do not ride the bike if you are o er the weight limit for the model you
ha e chosen.
Do not bump the bike up and down kerbs.
Slow down when riding o er bumpy/rough surfaces.
Do not use the throttle on full constantly.
It is illegal to use the throttle in mainland Europe.
Always obser e the highway code.
Do not ride through deep puddles or in snow.
Maintenance warnings:
Always ensure that power is switched off when performing mainte-
nance on the bike. If you are performing maintenance on any of the
electrical components on the bike, remo e the battery completely be-
fore you begin.
Pay special attention to the “Maintenance” section of this manual. It
contains information that will help keep you safe and prolong the life
of your bike. Failure to keep your bike maintained could result in
safety issues for which Woosh Bikes will not be held liable. You may
also oid your warranty if you do not take proper care of your bike.
Your bike should be stored in a cool dry location. In the winter, you
should ensure that the battery is not exposed to extreme cold as this
will shorten its life. If the bike is not going to be used for long periods,
you should gi e the battery a half-hour charge e ery few weeks.

Riding Distance/Tota Distance
To change the display between riding distance and total dis-
tance, press the Mode button. The current mode is indicated
by “Trip” for “Current Trip Distance” and by “Odo” for “Total
Distance”.
Contro Modu e Battery
The “control module” itself has a battery which maintains the
time. The battery is a standard type and is readily a ailable
should you e er need one. We can supply one to you or al-
ternati ely you can buy from outlets such as Maplins. Make
sure you replace the battery with the correct type to a oid
causing damage to your module. If you are not sure how to
change the battery, contact us for assistance.
The Woosh E ectric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars) within the
first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within the first
28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused through
poor transit to you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result of drop-
ping the bike or the bike falling o er.
Negligence: damage caused as a result of failure to carry out initial and regular safety
checks, or failure to maintain the bike or its parts in accordance with the manual, the recom-
mended rider weight being exceeded, or allowing weights hea ier than 5Kgs being placed on
the rear rack, of allowing people to ride on the rear rack, excessi e or constant use of the
throttle, riding under the influence of drink or drugs, riding in dusty/sandy en ironments,
riding on ery poorly maintained roads, off road, through deep puddles or fords, in snow, or
with a trailer, riding carelessly or stunt riding.
Consumable parts after the first 28 days: these include tyres, inner tubes, batteries for lights
if applicable, brake pads, bottom brackets, cranks, spokes and pedals.*
Minor faults on arri al: loose fixings (nuts, bolts, screws,), loose spokes, loose cables
deemed resol able with minimal inter ention,
Minor cosmetic damage - hairline scratches or barely isible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and cannot
be extended under any circumstances, e en if you ha e ridden the bike ery little.
This warranty express y exc udes consequentia oss, injury or hardship as a resu t of
e ectrica or mechanica breakdown, accident or co ision or as the resu t of a fau ty
part. Our iabi ity is imited strict y to repair or rep acement of the bike or of the part.
This warranty is transferable to a second hand purchaser but our Ts and Cs will apply and
their weight should not exceed the limits for the bike.
*P ease note that peda s, cranks and bottom brackets are warrantied
for ight to average recreationa use on y. If you are a commuter,
peda heavi y or stand on your peda s whi e riding you wi need to
consider an upgrade . A suitab e set of cranks and peda s wi cost
around £60 and can be supp ied by us, a oca bike shop or from an
on ine retai er.

Transit damage
If your bike appears to ha e suffered damage during transit to
you—for example a chain or mudguard are broken, a wheel is
damaged or there are ery deep dents or scratches to the paint-
work, please call us within one working day of recei ing the bike.
Failure to do so may pre ent us from claiming compensation form
our insurers and thus from making good to you.
Whee useage:
We occasionally short-road-test a bike (300—400 metres) before
packing. If your tyres show useage it is because of this. Please be
assured that we ne er sell second hand bikes as new.
Using your Woosh e ectric bike abroad
Please note that whilst you are allowed to use your throttle in the
UK, its use is illegal in Europe. We highly recommend that you use
the red switch to deacti ate it when riding abroad.
Breakdowns abroad: for ob ious reasons, we are only able to
co er the costs of ser icing within the UK. Reco ery of a bike
within the UK, repairing it and returning it back costs us £45,
some of which is borne by customers sometimes and some by us
sometimes. See the pre ious page for details. If your bike breaks
down abroad within the first 28 days of purchase and you wish us
to retrie e it, repair it and return it, we will co er the first £45 of our
costs but no more. If you wish us to send parts to a local electric
bike shop or to you we will co er the first £45 of labour charges
and the cost of sending the parts but no more. If your bike has
been purchased more than 28 days pre iously we will co er the
first £15 and no more. Fewer than 2% of our bikes are
actually returned for ser icing under warranty so a breakdown is
unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen
and break down. If you are going to be ery highly dependant
upon your bike because you are a commuter or ha e a health
problem which would pre ent you from riding the bike without
power, we warmly
recommend you take out roadside rescue. This is a ailable from
Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on
0844 826 2297
Warning:
The control module comes pre-configured specifically for
your bike. Incorrect settings could cause damage to the bike
components and also result in a bike that is not UK road le-
gal. Any modifications made to the controller configuration
will oid your warranty with immediate effect.
Turning Contro Modu e On/Off
To turn on the control module press and hold the middle
(Mode) button. Press and hold the same button to turn off the
module and disable all electric features of the bike.
Turning Back ight On/Off
To turn on the display backlight, press and hold the “Mode &
Up” button, press and hold the same two buttons to turn it
off.
Varying Peda Assist Leve
To alter the le el of assistance pro ided simply press the Up/
Down arrows to cycle through the 5 le els of assistance.
Le el 1 offers the least assistance while le el 5 offers the
greatest assistance.
Speed Disp ay Mode
There are three different modes for the speed display, these
are current speed, a erage speed and maximum speed. To
switch between these modes, press and hold the “Up” button
for approx. 1 second to cycle through the modes.
Wa king Mode
For safety reasons you shou d not use the wa k mode.
If essentia p ease ca us first for advice.

Contro Modu e—Advanced
The control module has many ad anced features and
modes, these include back-lit display (for night riding), indi-
cator options for max speed, a erage speed and current
speed, a digital clock and a battery power indicator. It also
features a walking mode which is used when you want to
wheel/push the bike, this is basically a ery low speed mode
which is acti ated by pressing and holding the button marker
with a ‘down-arrow’.
2.
3.
1.
5.
4.
1. Battery Le el Indicator
2. Assistance Le el (Pedal Assist)
3. Odometer
4. Digital Clock
5. Speed Indicator
Important Safety Notice — p ease read
Your bike has had a fu e ectrica check before despatch.
It has a so had a genera mechanica check but this is by no
means a fu PDI (pre de ivery inspection) which is required
to get the bike ready for the road and safe to ride.
You shou d therefore be prepared to do this yourse f or if you
are not sufficient y experienced ask a oca bike shop to do
this for you for a fee (usua y around £35). The aim of the PDI
is to ensure safety, and shou d inc ude:
• Checking that the brakes are fu y insta ed, set cor-
rect y and work proper y.
• A whee nuts, major fixings, spokes and cranks are
fu y tightened.
• Both whee s are fu y a igned and firm y attached to the
frame
• Peda s, sadd e and hand ebars are fu y tight and
secured after insta ation.
These checks shou d be repeated after the first month and
regu ar y thereafter to ensure your safety.
P ease note that fai ure to carry out these checks proper y
cou d resu t in serious injury for which Woosh Bikes Ltd wi
not be he d iab e.
If you have any doubts about your own abi ity to do them, we
strong y recommend you visit your oca bike shop and pay
their fee. If you are unab e to take your bike to a oca bike
shop there wi a most certain y be a mobi e bike technician
in your area who wi come to your home or office and do this
for you.
Visit ww.cyc etechuk.com for a fu nationa isting.
P ease a so ensure you read the safety warnings page to-
wards the end of this manua .

Unpacking
We recommend that two people unpack the bike.
Keep the carton upright. Remo e the shipping straps and cut
the tape seals. Keep the carton/bike in the upright position,
open the top and then lift the bike from the carton, remo e
the plastic shroud then engage the stand to keep the bike
upright.
Remo e the charger, pedals etc. and all remaining packag-
ing from the bike. Now rotate the handlebars up and into po-
sition and lock into place as shown on the next page.
Essentia maintenance
Check regu ar y that nuts, bo ts, sadd e, hand ebars, peda s
and spokes are tight.
Why? Because the motor ibrations on an electric bike cause fix-
ings and spokes to become loose far more quickly than on a stan-
dard bike. If the bike were fitted with hea y duty fixings like those on
a motorbike this would add substantially to the weight making it un-
wieldy to ride — it is essentially a bike —s o light weight fixings are
used. If you forget to check them, you may damage your bike and
possibly ha e an accident too.
So please read the following:
Your spokes will ha e been checked before despatch, but if you
ha e a look, you will find some less tight than others. This ariation
ensures the wheel is straight (or ‘trued’). If all the spokes were
equally tight, or all ery tight, the wheel would not be straight.
In future, check your spokes regularly. They should definitely be
checked after you ha e ridden the first 300 miles or so, and after
that roughly e ery two weeks if you ride daily, once e ery couple of
months if you only ride occasionally. You will need the spoke key
that we ha e supplied (small round metallic gauge, normally
strapped to the rear carrier with the charger).
How to check? Lightly ‘ping’ each spoke like a harp string with your
index finger. If it feels ery loose insert the spoke key onto the nip-
ple of the spoke in question, using gauge number 13. The nipple is
the metal connector at the base of the spoke where it joins the
wheel rim. Gi e it a short quarter turn or so. Don’t o ertighten the
nipple as the spoke may then be too rigid and snap during riding.
You can also gi e your wheel a quick isual check by spinning it
and making sure the brake pads are equal distances from the
wheel when it spins and that it seems to spin in a straight line. . Get
someone to help hold the bike if necessary.
Also check and pump up your tyres regularly—the same time as a
spoke check is good.
If you ha e any questions, no problem, just call us: 01702 435566
Alternati ely, get your local bike shop to do this for you.

Spares
We keep in stock the parts necessary to maintain your elec-
tric bike, if you need any spares such as extra batteries, mo-
tor or controller, just call to order and they will usually be
shipped out same day. Most other consumable parts such as
brake pads, tyres etc. can be purchased at your local bike
shop.
Genera Usage and essentia regu ar maintenance
The rider must be aged 14 or o er.
Do not bump up/down kerbs. This will damage/buckle the
wheels and this damage is nor co ered by our warranty.
A oid rough terrain and une en surfaces. The Zephyr
electric bike is not suitable for off-road use.
On no account should you ride the zephyr through deep pud-
dles, fords or deep snow. The charging socket on the Zephyr
is much lower than on other bikes and if water gets inside will
damage the electrics.
The weight of the rider should not exceed 130kg.
Use care when attaching the charger. Excessi e force when
attaching or detaching the charger may damage the socket.
As with all bikes, you must regularly check and tighten as
necessary ALL fixings on the bike. If the fixings are not regu-
larly checked, this could result in damage to the bike and
also pro e potentially dangerous to the rider.
Preparing the bike for use
Rotate the handlebars up and into position and engage the
latch. Tighten as required if the latch is not tight enough.
Slide the locking collar up the stem and rotate to into position
as shown below.

Preparing the bike for use cont.
To fit the saddle, release the clamp as shown and then slide
the seat post into position at the desired height and then
close the clamp to lock the saddle in place. It may be neces-
sary to tighten the thumb-screw side of the clamp to get a
tight enough fit when the clamp is closed. To do this, release
the clamp and tighten the thumb-screw a little and try again,
repeat as necessary to ensure the clamp is sufficiently tight.
IMPORTANT NOTES
Do NOT remove the bo t ha f way down the seat post.
This is both for safety reasons and to protect the
e ectronic contro er sited interna y at its base.
When fo ding the bike, take care not to crush the cab e
that inks the two ha ves together.
Fau ts
If your bike has a fault on arri al or de elops a fault during
use, firstly please call us. We can resol e 90% of problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or gi ing sensible ad ice.
Our email address is:
[e-mail]
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not co ered by our war-
ranty so you will need to pay the bike shop a fee for their
ser ices.
If a se ere electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to your Terms and Conditions leaflet.
We strongly recommend retaining your carton by folding flat
and storing in a dry area if possible in the rare e ent that you
might need to return the bike. Replacement cartons are £10
and sending one to you will cost £15—so please bear this in
mind.