Xante Accel-a-Writer 8200 Operating instructions

_____________________________________ Troubleshooting 10-1
Chapter 10 - Troubleshooting
Chapter Overview
Jams
Preventing Jams
Clearing Jams
Status Messages
Printer Status Messages
Printer Error Messages
Preliminary Troubleshooting
The General Checkup
Macintosh Environment Checkup
PC Environment Checkup
Miscellaneous Troubleshooting
Print Quality Troubleshooting
Calling for Technical Support
Troubleshooting Information

10-2 Troubleshootingbb____________________________________
Notes

_____________________________________ Troubleshooting 10-3
Introduction
Whether you are a new user of the Accel-a-Writer 8200 or an old
pro, this chapter can help you correct most problems encountered.
You will find as you go through this section that printing issues
usually derive from one of three areas: applications, host hardware,
or printer hardware.
This chapter covers printer hardware. It starts with printer jams,
followed by status messages and a preliminary troubleshooting
procedure. Then it goes over miscellaneous troubleshooting and
print quality issues. The final section provides specifics on XANTÉ
Technical Support and how to place a service call.
Jams
This section covers preventing and clearing media jams.
Preventing Jams
Many jams are the result of using the wrong consumables, either
toner or media, and handling the consumables incorrectly. The
following tips can help avoid these types of jams.
• Make sure all media meets the guidelines in “Media
Handling” in chapter 6.
• Make sure media is stored following the guidelines in
“Storing Media” in chapter 6.
• Make sure the correct size media is loaded in the selected
cassette or tray.
• When printing on various media, always follow the
guidelines in the corresponding sections of chapter 6
(“Printing Transparencies,” “Printing Envelopes,”
“Printing Labels,” or “Printing on Variable Sized Media”).

10-4 Troubleshootingbb____________________________________
• Make sure all media is in good condition—not torn,
wrinkled, curled, or damp.
• Never overfill cassettes or the fold down tray. The
cassettes hold approximately 250 sheets of plain or laser
paper. The fold down tray holds approximately 100 sheets
of laser or plain paper, 50 transparencies, or 40 label
sheets. Make sure stock does not exceed upper limit marks
on the cassette or tray.
• Always load the cassette media print-side up and the fold
down paper tray media print-side down.
• Make sure the paper stop on the output tray is adjusted for
the size media in use.
• Empty the output tray when it gets full to prevent the
media already in the tray from blocking media as it exits
the printer.
• Use XANTÉ supplied toner.
• Do not use refilled toner cartridges.
• Make sure to handle and store toner cartridges following
the guidelines in the “Handling and Replacing the Toner
Cartridge” section of chapter 6.
• Keep the printer clean. See “Cleaning the Printer” in
chapter 8 for details.

_____________________________________ Troubleshooting 10-5
Clearing Jams
Jams occur along the paper path in the areas illustrated in figure 10.1
Since media jams can occur in several areas at the same time, you
need to check the full paper path.
Lower Cassette Pick-up Roller
(Requires Installation of
Optional Paper Feeder )
Upper Cassette
Pick-up Roller
Fuser Unit Area Fold Down Tray
Pick-up Roller
Fuser Cover
Fig. 10.1 The Paper Path
To fix media jams
1. Open the fold down paper tray (fig. 9.6) if it is closed. If it is
open and has media in it, remove the media.
2. Open the front cover (fig. 9.7).
Warning! The fuser unit and print delivery guides can become
extremely hot during printing and can cause severe
burns. Do not touch these areas.

10-6 Troubleshootingbb____________________________________
3. Check the pick up roller area for a jam. If found, remove the
media by pulling it in the direction of the arrow in figure 10.2.
MANUAL
READY
ON LINE FORM
FEED RESET TEST ENTER MENU TRAY
SELECT
®
Fig. 10.2 Remove Media from the Roller Area
4. Check the fuser unit area for a jam. If found, use the following
procedure to remove the media.
a. If any part of the media comes out of the fusing unit on
the inside toward the printer, pull the media out in the
direction of the arrow in figure 10.3.
MANUAL
READY
ON LINE FORM
FEED RESET TEST ENTER MENU TRAY
SELECT
®
Fig. 10.3 Remove Media from the Fuser Area

_____________________________________ Troubleshooting 10-7
b. If the media has passed through the fuser unit and only
appears toward the outside of the printer, pull the media
in the opposite direction of the arrow in figure 10.3.
5. Check the output tray for a jam. If found, pull the media out
from the output tray (fig. 10.4).
MANUAL
READY
ON LINE FORM
FEED RESET TEST ENTER MENU TRAY
SELECT
®
Fig. 10.4 Remove Media from the Output Tray

10-8 Troubleshootingbb____________________________________
6. Check the paper cassette area for a jam. If found, use the
following procedure to remove the jam.
a. Remove the cassette currently selected.
b. If you find a jam, remove the media (fig. 10.5) from the
cassette slot. If you use two cassettes and cannot remove
a jam from the lower cassette slot, remove it through the
upper cassette slot.
Fig. 10.5 Remove Media from the Cassette Area
7. Close the front cover; then, open the fuser cover and check that
area for a jam. If found, remove the jam by pulling the media
out in the direction of the arrow in figure 10.6.
FORM
FEED
ON LINE RESET TEST ENTER TRAY
SELECT
Innovations In Output
MENU
Fig. 10.6 Remove Media from the Fuser Cover Area

_____________________________________ Troubleshooting 10-9
8. Close the fuser cover and, if you are not going to use the fold
down tray, close it. Then, resume printing from your application.
Note: Your printer has an automatic jam recovery feature. This
means if the feature is enabled and a multiple page job jams,
as long as you do not turn off the printer to remove the jam,
the printer reprints the jammed page and the rest of the job.
See “The Jam Recovery Menu” in chapter 5 for more details.
Status Messages
Often, you can solve questions by checking the display window on
your printer’s front panel for printer status or service messages.
Printer Status Messages
The following messages alert you to the general status of your printer
or to situations which you can solve easily without a long
troubleshooting process or a service call.
Accel-a-Writer Power to the printer has been turned
on and the printer is coming up to full
power before beginning to initialize.
FEED <PAGE SIZE> Manual feed is selected. <PAGE SIZE>
is replaced by the size of the selected
media, such as letter.
FIRST JOB The printer is checking to see if there is
an initializing file (such as
STARTPAGE) which needs to be run.
INITIALIZING The printer is warming up, performing
setup routines, and getting ready to go
on line.
NO EP-CART The toner cartridge is either not in the
printer or not seated in place. Install a
toner cartridge or reseat the current one.

10-10 Troubleshootingbb____________________________________
OFFLINE The printer is off line which means it is
not ready to receive and process data.
PAPER JAM A media jam has occurred along the
paper path. Clear the jam using the
procedure in “Clearing Jams” earlier in
this chapter.
PAPER OUT Either the cassette is pulled out, the
selected media source is out of paper, or
trays have different size media loaded
when tray chaining is selected. Push the
cassette in, fill the current media
cassette or tray, or make sure the same
size media is in both cassettes when
chaining.
PRINTER OPEN The printer is not closed completely.
Make sure the front cover and
output tray are closed completely.
PROCESSING The printer is processing a job, getting it
ready to print.
READY/IDLE The printer is on line and ready to
accept a print job.
READY/PRINTING The printer is completing a print job and
ready to accept a new job to begin
processing.
RESET TO STOP The printer has been taken off line
during an active job.
RESETTING JOB The printer is resetting after the Reset ↑
key has been pressed and an active job
has been cancelled.
TEST PRINT The printer is printing a test page when
the printer is off line and not working
within the menu structure.