Xerox AltaLink B80 series User manual

VERSION 2.0
OCTOBER 2018
702P07210
Xerox®AltaLink®B80XX Series
Multifunction Printer
User Guide

©2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, AltaLink®, FreeFlow®, SMARTsend®, Scan
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Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
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1 Safety ........................................................................................................................................11
Notices and Safety................................................................................................................. 2
Electrical Safety ..................................................................................................................... 3
General Guidelines ........................................................................................................... 3
Power Cord Safety Information ........................................................................................ 3
Emergency Power Off....................................................................................................... 4
Telephone Line Cord......................................................................................................... 4
Operational Safety................................................................................................................. 5
Operational Guidelines..................................................................................................... 5
Ozone Release ................................................................................................................. 5
Printer Location ............................................................................................................... 5
Printer Supplies ................................................................................................................ 6
Maintenance Safety............................................................................................................... 7
Printer Symbols ...................................................................................................................... 8
Environmental, Health, and Safety Contact Information ........................................................ 20
2 Getting Started........................................................................................................................21
Parts of the Printer................................................................................................................. 22
Front View ....................................................................................................................... 22
Duplex Automatic Document Feeder................................................................................ 22
Control Panel................................................................................................................... 23
Internal Parts................................................................................................................... 26
Rear View ........................................................................................................................ 26
Configurations and Options ............................................................................................. 27
Power Options........................................................................................................................ 32
Powering On the Printer or Exiting Sleep Mode................................................................. 32
Restarting, Placing in Sleep Mode, or Powering Off the Printer.......................................... 33
Accessing the Printer.............................................................................................................. 34
Authentication................................................................................................................. 34
Authorization................................................................................................................... 34
Personalization ................................................................................................................ 35
Accounting ...................................................................................................................... 35
Logging In....................................................................................................................... 35
Introduction to Xerox® Apps ................................................................................................. 36
Information Pages ................................................................................................................. 37
Configuration Report ....................................................................................................... 37
The Embedded Web Server .................................................................................................... 38
Accessing the Embedded Web Server ............................................................................... 38
Logging In Using the Embedded Web Server.................................................................... 39
Finding the IP Address of Your Printer .............................................................................. 39
Downloading the Configuration Report from the Embedded Web Server .......................... 40
Installation and Setup ........................................................................................................... 4
Installation and Setup Overview ...................................................................................... 4
Selecting a Location for the Printer .................................................................................. 4
Connecting the Printer ..................................................................................................... 42

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User Guide
Initial Printer Setup.......................................................................................................... 49
Updating the Printer System Software ............................................................................. 50
Installing the Print Driver Software .................................................................................. 50
More Information .................................................................................................................. 54
Locating the Serial Number.............................................................................................. 55
3 Customize and Personalize ...................................................................................................57
Customize and Personalize Overview ...................................................................................... 58
Customizing or Personalizing the Home Screen ...................................................................... 59
Displaying or Hiding an App on the Home screen............................................................. 59
Rearranging Apps on the Home screen............................................................................. 59
Deleting an App from the Home Screen ........................................................................... 60
Removing Customization From the Home Screen ............................................................. 60
Customizing or Personalizing the Apps ................................................................................... 6
Customizing or Personalizing the Feature List ................................................................... 6
Showing all Features in the Features List .......................................................................... 6
Saving App Default Settings............................................................................................. 62
Removing App Customization Using the Control Panel ..................................................... 62
Creating and Using –Touch Apps ......................................................................................... 63
Creating a –Touch App................................................................................................... 63
Deleting or Hiding a –Touch App.................................................................................... 64
Using a –Touch App ....................................................................................................... 64
Removing All Customizations ................................................................................................. 65
4 Xerox® A s..............................................................................................................................................67
Xerox®App Gallery ................................................................................................................ 68
Xerox®App Gallery Overview ........................................................................................... 68
Creating a Xerox® App Gallery Account........................................................................... 68
Logging in to your Xerox® App Gallery Account............................................................... 69
Installing or Updating an App from the Xerox® App Gallery ............................................ 69
Device ................................................................................................................................... 7
Device Overview............................................................................................................... 7
About .............................................................................................................................. 72
Information Pages ........................................................................................................... 72
Supply Status................................................................................................................... 73
Billing and Usage Counters .............................................................................................. 73
Remote Services............................................................................................................... 73
Jobs....................................................................................................................................... 74
Jobs Overview .................................................................................................................. 74
Managing Jobs ................................................................................................................ 74
Managing Special Job Types ............................................................................................ 75
Managing Jobs using the Embedded Web Server ............................................................. 78
Copy...................................................................................................................................... 8
Copy Overview................................................................................................................. 8
Making a Copy................................................................................................................. 82
Copy Workflows ............................................................................................................... 83

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ID Card Copy......................................................................................................................... 93
ID Card Copy Overview .................................................................................................... 93
Copying an ID Card ......................................................................................................... 93
Email..................................................................................................................................... 94
Email Overview ................................................................................................................ 94
Sending a Scanned Image in an Email ............................................................................. 95
Adding or Editing Contacts in the Device Address Book from the Control Panel ................ 96
Workflow Scanning ................................................................................................................ 98
Workflow Scanning Overview ........................................................................................... 98
Using Workflow Scanning ................................................................................................ 99
Scan To................................................................................................................................ 09
Scan To Overview........................................................................................................... 09
Scanning to an Email Address ........................................................................................ 09
Scanning to a USB Flash Drive ....................................................................................... 0
Scanning to a Shared Folder on a Networked Computer .................................................
Scanning to the Logged-In User..................................................................................... 3
Adding a Scan To Destination to an Address Book Entry................................................. 4
Fax ...................................................................................................................................... 5
Fax Overview ................................................................................................................. 5
Sending a Fax................................................................................................................ 6
Fax Workflows................................................................................................................ 7
Server Fax............................................................................................................................ 25
Server Fax Overview ....................................................................................................... 25
Sending a Server Fax...................................................................................................... 26
Sending a Delayed Server Fax ........................................................................................ 27
Internet Fax......................................................................................................................... 28
Internet Fax Overview.................................................................................................... 28
Sending a Scanned Image in an Internet Fax................................................................. 29
Print From............................................................................................................................ 3
Print From Overview....................................................................................................... 3
Printing From a USB Flash Drive..................................................................................... 3
Printing from Saved Jobs................................................................................................ 3
Printing from Mailbox .................................................................................................... 32
5 Printing................................................................................................................................... 133
Printing Overview................................................................................................................. 34
Print Workflows.................................................................................................................... 35
Print Driver Help............................................................................................................. 35
Windows Printing Options .............................................................................................. 36
Macintosh Printing Options............................................................................................ 38
Linux Printing Options.................................................................................................... 39
Mobile Printing Options ................................................................................................. 40
Print Jobs............................................................................................................................. 42
Managing Jobs .............................................................................................................. 42
Printing Special Job Types .............................................................................................. 43
Printing Features.................................................................................................................. 46

6Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
Selecting Paper Options for Printing ............................................................................... 46
Printing on Both Sides of the Paper ................................................................................ 46
Print Quality................................................................................................................... 47
Image Options............................................................................................................... 47
Printing Multiple Pages to a Single Sheet ....................................................................... 48
Printing Booklets............................................................................................................ 48
Using Special Pages ....................................................................................................... 49
Printing Watermarks for Windows .................................................................................. 50
Orientation .................................................................................................................... 5
Advanced Tab................................................................................................................ 52
Using Custom Paper Sizes .................................................................................................... 54
Printing on Custom Paper Sizes ...................................................................................... 54
Defining Custom Paper Sizes.......................................................................................... 54
Print From............................................................................................................................ 56
Printing From a USB Flash Drive..................................................................................... 56
Printing from Saved Jobs................................................................................................ 56
Printing from Mailbox .................................................................................................... 57
Printing from the Embedded Web Server........................................................................ 57
6 Pa er and Media ................................................................................................................. 159
Paper and Media Overview................................................................................................... 60
Supported Paper.................................................................................................................. 6
Recommended Media .................................................................................................... 6
Ordering Paper............................................................................................................... 6
General Paper Loading Guidelines.................................................................................. 6
Paper That Can Damage Your Printer............................................................................. 6
Paper Storage Guidelines ............................................................................................... 62
Supported Paper Types and Weights .............................................................................. 62
Supported Standard Paper Sizes..................................................................................... 64
Supported Paper Sizes and Weights for Automatic 2-Sided Printing................................ 65
Supported Paper Sizes for the Envelope Tray .................................................................. 65
Supported Custom Paper Sizes ....................................................................................... 66
Paper Tray Settings .............................................................................................................. 67
Configuring Tray Settings............................................................................................... 67
Changing Paper Size, Type, and Color............................................................................. 67
Loading Paper...................................................................................................................... 69
Loading Paper in Trays and 2 ...................................................................................... 69
Adjusting the Paper Guides in Trays and 2 .................................................................. 72
Loading Paper in Trays 3 and 4 ...................................................................................... 73
Loading Paper in Tray 5 ................................................................................................. 75
Loading Paper in Tray 6 ................................................................................................. 77
Loading Paper in Tray 7 ................................................................................................. 80
Printing on Special Paper ..................................................................................................... 83
Envelopes ...................................................................................................................... 83
Labels............................................................................................................................ 87
Glossy Media ................................................................................................................. 90
Transparencies............................................................................................................... 90

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7 Maintenance ........................................................................................................................ 193
General Precautions ............................................................................................................. 94
Cleaning the Printer ............................................................................................................. 95
Cleaning the Printer Exterior .......................................................................................... 95
Cleaning the Printer Interior........................................................................................... 98
Supplies............................................................................................................................... 200
Consumables ................................................................................................................. 200
Routine Maintenance Items........................................................................................... 200
Ordering Supplies........................................................................................................... 200
Toner Cartridges ............................................................................................................ 20
Print Cartridge ............................................................................................................... 204
Replacing Staple Cartridges ........................................................................................... 208
Emptying the Hole-Punch Waste Container .................................................................... 2 5
Fuser Module................................................................................................................. 2 7
Transfer Roller................................................................................................................ 220
Recycling Supplies.......................................................................................................... 222
Managing the Printer........................................................................................................... 223
Viewing the Meter Reading............................................................................................ 223
Printing the Billing Summary Report............................................................................... 223
Moving the Printer ............................................................................................................... 224
8 Troubleshooting ................................................................................................................... 225
General Troubleshooting ...................................................................................................... 226
Printer Does Not Power On............................................................................................. 226
Printer Resets or Powers Off Frequently .......................................................................... 226
Printer Does Not Print .................................................................................................... 227
Printing Takes Too Long ................................................................................................. 228
Document Fails to Print.................................................................................................. 229
Document Prints from Wrong Tray ................................................................................. 230
Printer is Making Unusual Noises ................................................................................... 230
Automatic 2-Sided Printing Problems ............................................................................. 23
Date and Time Are Incorrect.......................................................................................... 23
Scanner Errors................................................................................................................ 23
Paper Jams.......................................................................................................................... 232
Locating Paper Jams ...................................................................................................... 232
Minimizing Paper Jams .................................................................................................. 232
Clearing Paper Jams ...................................................................................................... 233
Troubleshooting Paper Jams .......................................................................................... 240
Clearing Finisher Jams ................................................................................................... 243
Print, Copy, and Scan Problems ............................................................................................ 246
Identifying Print, Copy, and Scan Problems .................................................................... 246
Print-Quality Problems.................................................................................................... 246
Copy and Scan Problems................................................................................................ 25
Fax Problems ....................................................................................................................... 253
Problems Sending Faxes................................................................................................. 253
Problems Receiving Faxes............................................................................................... 254

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User Guide
Printing Fax Reports ....................................................................................................... 255
Getting Help........................................................................................................................ 257
Viewing Error and Alert Messages on the Control Panel .................................................. 257
Viewing the Error History on the Control Panel ............................................................... 257
The Embedded Web Server ............................................................................................ 257
Online Support Assistant................................................................................................ 258
Information Pages ......................................................................................................... 258
More Information .......................................................................................................... 258
A S ecifications........................................................................................................................ 261
Printer Configurations and Options ...................................................................................... 262
Standard Features.......................................................................................................... 262
Options and Upgrades ................................................................................................... 263
Finishing Options ........................................................................................................... 264
Physical Specifications ......................................................................................................... 266
Base Configuration ........................................................................................................ 266
Configuration with Office Finisher.................................................................................. 266
Configuration with Office Finisher with Booklet Maker ................................................... 266
Configuration with High Volume Finisher and Booklet Maker.......................................... 266
Configuration with High Volume Finisher, Booklet Maker and CZ Folder.......................... 266
Configuration with High Volume Finisher, Booklet Maker and Post Process
Inserter.......................................................................................................................... 267
Configuration with High Volume Finisher, Booklet Maker and CZ Folder.......................... 267
High Capacity Feeder - Tray 6 ........................................................................................ 267
Clearance Requirements ................................................................................................ 268
Environmental Specifications ............................................................................................... 27
Temperature.................................................................................................................. 27
Relative Humidity .......................................................................................................... 27
Elevation ....................................................................................................................... 27
Electrical Specifications........................................................................................................ 272
Performance Specifications .................................................................................................. 273
Print Speed .................................................................................................................... 273
Printing Resolution......................................................................................................... 273
Environmental, Health, and Safety Contact Information ...................................................... 274
B Regulatory Information...................................................................................................... 275
Basic Regulations................................................................................................................. 276
United States FCC Regulations....................................................................................... 276
Certifications in Europe.................................................................................................. 276
European Union Lot 4 Imaging Equipment Agreement Environmental
Information................................................................................................................... 277
Germany........................................................................................................................ 279
Turkey RoHS Regulation ................................................................................................. 279
Eurasian Economic Community Certification .................................................................. 280
Regulatory Information for 2.4 GHz Wireless Network Adapter....................................... 280
Ozone Release ............................................................................................................... 280

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Copy Regulations ................................................................................................................. 28
United States................................................................................................................. 28
Canada.......................................................................................................................... 282
Other Countries.............................................................................................................. 283
Fax Regulations.................................................................................................................... 284
United States................................................................................................................. 284
Canada.......................................................................................................................... 285
European Union............................................................................................................. 286
New Zealand ................................................................................................................. 287
South Africa................................................................................................................... 287
Safety Certification.............................................................................................................. 288
Material Safety Data Sheets ................................................................................................ 289
C Recycling and Dis osal ....................................................................................................... 291
All Countries ........................................................................................................................ 292
North America ..................................................................................................................... 293
European Union................................................................................................................... 294
Domestic/Household Environment ................................................................................. 294
Professional/Business Environment................................................................................. 294
Collection and Disposal of Equipment and Batteries....................................................... 295
Battery Symbol.............................................................................................................. 295
Battery Removal ............................................................................................................ 295
Other Countries.................................................................................................................... 296
D A s Features....................................................................................................................... 297

Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
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Safety
This chapter contains:
• Notices and Safety..................................................................................................................... 2
• Electrical Safety ......................................................................................................................... 3
• Operational Safety..................................................................................................................... 5
• Maintenance Safety................................................................................................................... 7
• Printer Symbols .......................................................................................................................... 8
• Environmental, Health, and Safety Contact Information............................................................. 20
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.

Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification. For more information, contact your
Xerox representative.
2 Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
Safety

Electrical Safety
GGeenneerraall GGuuiiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Power off the printer when performing
these installations. Disconnect the power cord when removing covers and guards for
installing optional equipment. Except for user-installable options, there are no parts that
you can maintain or service behind these covers.
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
PPoowweerr oorrdd SSaaffeettyy IInnffoorrmmaattiioonn
Carefully read the following instructions before operating your printer. For details, contact your Xerox
representative.
WARNING:
• The electrical supply for the device must meet the requirements stated on the data plate on
the rear of the device. If you are not sure that your electrical supply meets the requirements,
consult your local electricity provider or a licensed electrician.
• Do not use an extension cord.
• Do not remove or modify the power cord.
Refer to these instructions to ensure the continued safe operation of your printer.
• Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
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Safety

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
a ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is
grounded properly. Electrical products can be hazardous if misused.
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
• Do not place the printer in an area where people can step on the power cord.
• Do not place objects on the power cord.
• Replace the power cord if it becomes frayed or worn.
• Do not unplug or plug the power cord while the printer is turned on.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power
cord.
• The electrical outlet must be near the printer and must be easily accessible.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from the
electrical outlet. For details, see Restarting, Placing in Sleep Mode, or Powering Off the Printer.
EEmmeerrggeennccyy PPoowweerr OOffff
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the
problem if:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
TTeelleepphhoonnee LLiinnee oorrdd
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.
4 Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
Safety

Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
OOppeerraattiioonnaall GGuuiiddeelliinneess
• Do not remove any paper trays while the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the product. Power off the printer
promptly and contact your local Xerox representative.
• Ensure that the rear right cover is attached. Open this cover to connecting an interface cable.
OOzzoonnee RReelleeaassee
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/about-xerox/
environment/enus.html. In other markets, please contact your local Xerox representative or go to
www.xerox.co.uk/about-xerox/environment/engb.html.
PPrriinntteerr LLooccaattiioonn
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications.
• Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
• Do not place the printer in locations susceptible to vibrations.
Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
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Safety

• For optimum performance, use the printer at the elevations specified in Elevation.
PPrriinntteerr SSuupppplliieess
• Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies.
• Store all consumables in accordance with the instructions given on the package or container.
• Keep all consumables away from the reach of children.
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
• When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can
increase the risk of skin or eye contact.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer. The Total Satisfaction Guarantee is available in the United States
and Canada. Coverage could vary outside these areas. Please contact your Xerox representative
for details.
6 Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
• Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/recycling.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when
used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.
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Safety

Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not
avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning: Moving parts. To avoid personal injury, use caution.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to spill toner when handling
the waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.
8 Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
Safety

Symbol Description
Do not use paper attached with staples or any form of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
Do not copy money, revenue stamps, or postage stamps.
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols
guide at www.xerox.com/support/ALB80XXdocs.
Xerox®AltaLink®B80XX Series Multifunction Printer
User Guide
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Safety

Environmental, Health, and Safety ontact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and
supplies, contact:
• United States and Canada: -800-ASK-XEROX ( -800-275-9376)
• Europe: [email protected]
For product safety information in the United States and Canada, go to www.xerox.com/about-xerox/
environment.
For product safety information in Europe, go to www.xerox.com/about-xerox/environment_europe.
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User Guide
Safety