Xerox ColorQube 8900 series User manual

Xerox ColorQube 8700 / 8900
Color Multifunction Printer
Imprimante multifonction couleur
Xerox®ColorQube®8700 / 8900
User Guide
Guide d'utilisation
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© 2012 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of
this publication may not be reproduced in any form without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or
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Document version 1.0: February 2012

ColorQube 8700/8900 Color Multifunction Printer 3
User Guide
Contents
1 Safety 11
Electrical Safety............................................................................................................................................................. 12
General Guidelines................................................................................................................................................ 12
Power Cord .............................................................................................................................................................. 13
Telephone Line Cord............................................................................................................................................ 13
Operational Safety....................................................................................................................................................... 14
Ozone Release........................................................................................................................................................ 14
Printer Location ..................................................................................................................................................... 14
Operational Guidelines ....................................................................................................................................... 15
Printer Supplies ...................................................................................................................................................... 15
Maintenance Safety .................................................................................................................................................... 16
Printer Symbols.............................................................................................................................................................. 17
Environmental, Health, and Safety Contact Information............................................................................. 18
2 Features 19
Parts of the Printer ....................................................................................................................................................... 20
Left Front View....................................................................................................................................................... 20
Left Front View of the ColorQube 8700XF Color Multifunction Printer ........................................... 21
Right Rear View ..................................................................................................................................................... 22
Control Panel .......................................................................................................................................................... 22
Scanner with Document Feeder ...................................................................................................................... 24
650-Sheet Finisher................................................................................................................................................ 24
Information Pages ....................................................................................................................................................... 25
Printing the Configuration Report.................................................................................................................. 25
Administration Features............................................................................................................................................. 26
Accessing the Printer ........................................................................................................................................... 26
CentreWare Internet Services .......................................................................................................................... 28
Finding the IP Address of the Printer ............................................................................................................ 28
Automatic Data Collection................................................................................................................................ 29
Billing and Usage Information ........................................................................................................................ 29
More Information......................................................................................................................................................... 30
Xerox®Welcome Center..................................................................................................................................... 31
3 Installation and Setup 33
Installation and Setup Overview............................................................................................................................. 34
Physically Connecting the Printer to the Network.................................................................................... 34
Turning On the Printer ........................................................................................................................................ 34
Initial Printer Setup .............................................................................................................................................. 34
Modifying General Settings ...................................................................................................................................... 35
Setting Energy Saver Mode............................................................................................................................... 35

Contents
4 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Managing Jobs .............................................................................................................................................................. 37
Managing Jobs at the Control Panel ............................................................................................................. 37
Managing Jobs in CentreWare Internet Services ..................................................................................... 37
Managing Held Print Jobs.................................................................................................................................. 37
Managing Secure Print Jobs.............................................................................................................................. 38
Installing the Software ............................................................................................................................................... 39
Operating System Requirements .................................................................................................................... 39
Installing Drivers and Utilities for Windows ............................................................................................... 39
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 40
Installing Drivers and Utilities for UNIX and Linux.................................................................................. 41
Other Drivers........................................................................................................................................................... 42
4 Paper and Media 43
Supported Paper............................................................................................................................................................ 44
Recommended Media......................................................................................................................................... 44
Ordering Paper....................................................................................................................................................... 45
General Paper Loading Guidelines ................................................................................................................. 45
Paper That Can Damage Your Printer........................................................................................................... 45
Paper Storage Guidelines................................................................................................................................... 45
Supported Paper Types and Weights............................................................................................................ 46
Supported Standard Paper Sizes..................................................................................................................... 47
Supported Paper Types and Weights for Automatic 2-Sided Printing ............................................. 47
Supported Paper Sizes for Automatic 2-Sided Printing .......................................................................... 48
Supported Custom Paper Sizes........................................................................................................................ 48
Supported Envelope Sizes.................................................................................................................................. 48
Loading Paper ................................................................................................................................................................ 49
Loading Paper in Tray 1 ..................................................................................................................................... 49
Loading Paper in a 525-Sheet Feeder........................................................................................................... 51
Configuring the 1800-Sheet High-Capacity Feeder ................................................................................ 53
Loading Paper in the 1800-Sheet High-Capacity Feeder ...................................................................... 56
Printing on Special Paper........................................................................................................................................... 58
Envelopes ................................................................................................................................................................. 58
Labels......................................................................................................................................................................... 63
Transparencies....................................................................................................................................................... 65
5 Printing 67
Printing Overview.......................................................................................................................................................... 68
Selecting Printing Options......................................................................................................................................... 69
Print Driver Help .................................................................................................................................................... 69
Windows Printing Options ................................................................................................................................. 70
Macintosh Printing Options .............................................................................................................................. 71

Contents
ColorQube 8700/8900 Color Multifunction Printer 5
User Guide
Printing Features........................................................................................................................................................... 73
Printing on Both Sides of the Paper............................................................................................................... 73
Selecting Paper Options for Printing.............................................................................................................. 74
Printing Multiple Pages to a Single Sheet (N-Up)..................................................................................... 74
Printing Booklets ................................................................................................................................................... 74
Using Color Options ............................................................................................................................................. 75
Printing Cover Pages............................................................................................................................................ 76
Printing Insert Pages............................................................................................................................................ 76
Printing Exception Pages.................................................................................................................................... 77
Scaling....................................................................................................................................................................... 77
Printing Watermarks............................................................................................................................................ 78
Printing Mirror Images........................................................................................................................................ 78
Creating and Saving Custom Paper Sizes.................................................................................................... 79
Selecting Job Completion Notification for Windows .............................................................................. 79
Printing Special Job Types................................................................................................................................. 79
Held Print Jobs........................................................................................................................................................ 84
Print From ................................................................................................................................................................ 84
6 Copying 87
Basic Copying................................................................................................................................................................. 88
Document Glass..................................................................................................................................................... 88
Document Feeder ................................................................................................................................................. 89
Selecting Copy Settings.............................................................................................................................................. 90
Basic Settings ......................................................................................................................................................... 91
Image-Quality Settings ...................................................................................................................................... 95
Layout Settings...................................................................................................................................................... 98
Output Format Settings....................................................................................................................................101
ID Card Copying..................................................................................................................................................109
Advanced Copying..............................................................................................................................................113
7 Scanning 115
Basic Scanning.............................................................................................................................................................116
Document Glass...................................................................................................................................................117
Document Feeder ...............................................................................................................................................117
Scanning to a Folder..................................................................................................................................................118
Scanning to the Public Folder.........................................................................................................................118
Scanning to a Private Folder...........................................................................................................................119
Creating a Private Folder .................................................................................................................................119
Retrieving Scan Files ..........................................................................................................................................120
Scanning to Network File Repositories ...............................................................................................................121
Scanning to a Predefined Network File Repository................................................................................121
Adding a Scan Destination..............................................................................................................................122
Scanning to Your Home Directory........................................................................................................................123

Contents
6 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Setting Scan Options.................................................................................................................................................124
Changing the Basic Scan Settings................................................................................................................124
Selecting Advanced Settings ..........................................................................................................................125
Selecting Layout Adjustments .......................................................................................................................126
Selecting Filing Options....................................................................................................................................127
Building a Scan Job ............................................................................................................................................128
Scanning to a USB Flash Drive...............................................................................................................................129
Scanning to an Email Address................................................................................................................................130
Sending a Scanned Image to an Email Address .....................................................................................130
Setting Email Options........................................................................................................................................131
8 Faxing 133
Basic Faxing ..................................................................................................................................................................134
Document Glass...................................................................................................................................................135
Document Feeder ...............................................................................................................................................135
Sending an Embedded Fax .....................................................................................................................................136
Selecting Fax Options........................................................................................................................................138
Sending a Server Fax .................................................................................................................................................147
Selecting Server Fax Options ..........................................................................................................................148
Sending an Internet Fax ..........................................................................................................................................151
Selecting Internet Fax Options......................................................................................................................153
Sending a LAN Fax .....................................................................................................................................................157
Using the Address Book............................................................................................................................................158
Adding an Individual Entry .............................................................................................................................158
Adding a Group Entry........................................................................................................................................159
Editing or Deleting Speed Dial Entries ........................................................................................................160
Using Chain Dial..................................................................................................................................................160
9 Maintenance 161
General Precautions...................................................................................................................................................162
Cleaning the Printer ...................................................................................................................................................163
Cleaning the Printer Exterior...........................................................................................................................163
Cleaning the Document Glass and Document Cover............................................................................164
Cleaning the Paper Release Blade................................................................................................................165
Cleaning Tray 1 Rollers .....................................................................................................................................166
Cleaning Trays 2–5 Rollers ..............................................................................................................................167
Cleaning the Exit Rollers...................................................................................................................................171
Routine Maintenance................................................................................................................................................172
Adding ColorQube Ink.......................................................................................................................................172
Emptying the Waste Tray................................................................................................................................174
Replacing Staple Cartridges............................................................................................................................176
Billing and Usage Information ..............................................................................................................................179

Contents
ColorQube 8700/8900 Color Multifunction Printer 7
User Guide
Ordering Supplies........................................................................................................................................................180
Locating the Serial Number ............................................................................................................................180
Consumables ........................................................................................................................................................180
Routine Maintenance Items...........................................................................................................................180
Customer Replaceable Units...........................................................................................................................181
When to Order Supplies....................................................................................................................................181
Recycling Supplies...............................................................................................................................................182
Moving the Printer......................................................................................................................................................183
Precautions for Moving the Printer ..............................................................................................................183
Moving the Printer Within the Office ..........................................................................................................184
Preparing the Printer for Shipment ..............................................................................................................186
10 Troubleshooting 189
General Troubleshooting .........................................................................................................................................190
Minimizing Ink Usage .......................................................................................................................................190
Restarting the Printer ........................................................................................................................................190
Printer Does Not Turn On.................................................................................................................................191
Printer Resets or Turns Off Frequently........................................................................................................192
Printing Takes Too Long...................................................................................................................................192
Document Prints From Wrong Tray .............................................................................................................193
Document Fails to Print....................................................................................................................................193
Printer Makes Unusual Noises........................................................................................................................193
Automatic 2-Sided Printing Problems .........................................................................................................194
Date and Time are Incorrect ..........................................................................................................................194
Scanner Errors.......................................................................................................................................................195
Jams.................................................................................................................................................................................196
Clearing Paper Jams ..........................................................................................................................................197
Minimizing Paper Jams.....................................................................................................................................208
Troubleshooting Paper Jams ..........................................................................................................................210
Clearing Staple Jams .........................................................................................................................................213
Print-Quality Problems ..............................................................................................................................................216
Controlling Print Quality...................................................................................................................................216
Troubleshooting Print-Quality Problems ....................................................................................................218
Copy and Scan Problems .........................................................................................................................................221
Fax Problems ................................................................................................................................................................222
Problems Sending Faxes...................................................................................................................................222
Problems Receiving Faxes................................................................................................................................223
Getting Help..................................................................................................................................................................225
Control Panel Messages ...................................................................................................................................225
Scan and Fax Alerts............................................................................................................................................226
Maintenance Assistant .....................................................................................................................................226
Online Support Assistant..................................................................................................................................227
More Information...............................................................................................................................................227

Contents
8 ColorQube 8700/8900 Color Multifunction Printer
User Guide
A Specifications 229
Printer Configurations and Options.....................................................................................................................230
Standard Features..............................................................................................................................................230
Available Configurations..................................................................................................................................230
Options and Upgrades......................................................................................................................................231
Physical Specifications..............................................................................................................................................232
Standard Configurations..................................................................................................................................232
Configuration with Finisher, 1800-Sheet High-Capacity Feeder, and
Two Optional 525-Sheet Feeders .................................................................................................................232
Clearance Requirements ..................................................................................................................................233
Environmental Specifications.................................................................................................................................234
Temperature.........................................................................................................................................................234
Relative Humidity ...............................................................................................................................................234
Elevation.................................................................................................................................................................234
Electrical Specifications............................................................................................................................................235
ENERGY STAR Qualified Product...................................................................................................................235
Performance Specifications ....................................................................................................................................236
Printing Resolution .............................................................................................................................................236
Print Speed ............................................................................................................................................................236
B Regulatory Information 237
Basic Regulations........................................................................................................................................................238
United States FCC Regulations......................................................................................................................238
Canada....................................................................................................................................................................238
European Union Radio Interference............................................................................................................239
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............239
Germany.................................................................................................................................................................240
Turkey RoHS Regulation...................................................................................................................................241
Copy Regulations........................................................................................................................................................242
United States........................................................................................................................................................242
Canada....................................................................................................................................................................243
Other Countries....................................................................................................................................................244
Fax Regulations ...........................................................................................................................................................245
United States........................................................................................................................................................245
Canada....................................................................................................................................................................246
European Union...................................................................................................................................................247
New Zealand.........................................................................................................................................................247
Material Safety Data Sheets ..................................................................................................................................249
C Recycling and Disposal 251
All Countries..................................................................................................................................................................252
North America..............................................................................................................................................................253

Contents
ColorQube 8700/8900 Color Multifunction Printer 9
User Guide
European Union...........................................................................................................................................................254
Domestic/Household Environment ..............................................................................................................254
Professional/Business Environment .............................................................................................................254
Collection and Disposal of Equipment and Batteries............................................................................255
Battery Symbol Note .........................................................................................................................................255
Battery Removal..................................................................................................................................................255
Other Countries............................................................................................................................................................256

ColorQube 8700/8900 Color Multifunction Printer 11
User Guide
This chapter includes:
Electrical Safety................................................................................................................................................................ 12
Operational Safety .......................................................................................................................................................... 14
Maintenance Safety ....................................................................................................................................................... 16
Printer Symbols................................................................................................................................................................. 17
Environmental, Health, and Safety Contact Information ................................................................................ 18
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox®printer.
1
Safety

Safety
12 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Electrical Safety
Please read the following instructions carefully before operating your printer. Refer to these instructions
to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations and
established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. Please contact your Xerox representative for
more information.
General Guidelines
WARNINGS:
Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electrical shock.
Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
The following are hazards to your safety:
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
The printer emits smoke, or the surface is unusually hot.
The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
ColorQube 8700/8900 Color Multifunction Printer 13
User Guide
Power Cord
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
Only use an extension cord or power strip designed to handle the electrical current capacity of
the printer.
Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
Do not place the printer in an area where people can step on the power cord.
Do not place objects on the power cord.
Do not plug or unplug the power cord while the power switch is in the On position.
If the power cord becomes frayed or worn, replace it.
To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Telephone Line Cord
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.

Safety
14 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
print volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in North America, go to:
ColorQube 8700 Color Multifunction Printer: www.xerox.com/environment
ColorQube 8900 Color Multifunction Printer: www.xerox.com/environment
In other markets, contact your local Xerox representative or go to:
ColorQube 8700 Color Multifunction Printer: www.xerox.com/environment_europe
ColorQube 8900 Color Multifunction Printer: www.xerox.com/environment_europe
Printer Location
Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of
the printer. To find the weight for your printer configuration, see Physical Specifications on
page 232.
Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
Place the printer in an area where there is adequate space for operation and servicing.
Place the printer in a dust-free area.
Do not store or operate the printer in an environment of extreme temperature or humidity.
Do not place the printer near a heat source.
Do not place the printer in direct sunlight.
Do not place the printer where it is exposed directly to the cold air flow from an air
conditioning system.
Do not place the printer in locations susceptible to vibrations.
For optimum performance, use the printer at the elevations specified in Elevation on page 234.

Safety
ColorQube 8700/8900 Color Multifunction Printer 15
User Guide
Operational Guidelines
Do not remove the paper source tray that you selected in either the print driver or control panel while
the printer is printing.
Do not open the doors when the printer is printing.
Do not move the printer when it is printing.
Keep hands, hair, neckties, and so on away from the exit and feed rollers.
Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
Printer Supplies
Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
Store all supplies in accordance with the instructions given on the package or container.
Keep all supplies away from the reach of children.
Never burn supplies.
When handling supplies, avoid skin or eye contact. Eye contact can cause irritation and
inflammation. Do not attempt to disassemble supplies, which can increase the risk of skin or
eye contact.

Safety
16 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Maintenance Safety
Do not attempt any maintenance procedure that is not described in the documentation supplied
with your printer.
Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
Do not burn any consumables or routine maintenance items.
For more information on the Xerox®supplies recycling program, go to:
ColorQube 8700 Color Multifunction Printer: www.xerox.com/gwa
ColorQube 8900 Color Multifunction Printer: www.xerox.com/gwa
See also:
Cleaning the Printer on page 163
Moving the Printer on page 183

Safety
ColorQube 8700/8900 Color Multifunction Printer 17
User Guide
Printer Symbols
Symbol
Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could cause injury or damage to the property.
Oil from the cleaning kit can stain clothing and material. Do not tip the cleaning kit because
oil can drip from the tray. Do not let the cleaning kit contact your clothing.
Do not tip the printer. It can cause ink to spill.
Do not touch the area of the printer marked with this symbol.
After turning it off, wait 30 minutes for the printer to cool before moving or tilting it.
Do not look into the scanner during operation.

Safety
18 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Environmental, Health, and Safety Contact
Information
For product safety information in the United States and Canada, go to:
ColorQube 8700 Color Multifunction Printer: www.xerox.com/environment
ColorQube 8900 Color Multifunction Printer: www.xerox.com/environment
For product safety information in Europe, go to:
ColorQube 8700 Color Multifunction Printer: www.xerox.com/environment_europe
ColorQube 8900 Color Multifunction Printer: www.xerox.com/environment_europe

ColorQube 8700/8900 Color Multifunction Printer 19
User Guide
This chapter includes:
Parts of the Printer........................................................................................................................................................... 20
Information Pages........................................................................................................................................................... 25
Administration Features................................................................................................................................................ 26
More Information............................................................................................................................................................ 30
2
Features

Features
20 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Parts of the Printer
This section includes:
Left Front View.................................................................................................................................................................. 20
Left Front View of the ColorQube 8700XF Color Multifunction Printer ...................................................... 21
Right Rear View................................................................................................................................................................. 22
Control Panel ..................................................................................................................................................................... 22
Scanner with Document Feeder ................................................................................................................................. 24
650-Sheet Finisher........................................................................................................................................................... 24
Left Front View
1. Tray 2 Left Side Door
2. Tray 1
3. Top Left Side Door Release
4. Top Left Side Door
5. Convenience Stapler
6. Scanner with Document Feeder
7. Document Feeder Top Cover
8. Document Feeder Tray
9. Document Feeder Output Tray
10. Output Tray Paper Stop
11. Ink Access Door
12. Output Tray
13. Control Panel
14. Front Door
15. Tray 2
16. Cleaning Unit
17. Waste Tray