Xerox WorkCentre 6027 User manual

Xerox®WorkCentre®6027
Color Multifunction Printer
User Guide

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Document version 1.2: November 2015
BR9752_en-us

Xerox®WorkCentre®6027 Multifunction Printer 3
User Guide
Contents
1 Safety 11
Notices and Safety........................................................................................................................................................... 12
Electrical Safety................................................................................................................................................................. 13
General Guidelines ................................................................................................................................................... 13
Power Cord .................................................................................................................................................................. 14
Emergency Turn Off ................................................................................................................................................ 14
Operational Safety........................................................................................................................................................... 15
Operational Guidelines........................................................................................................................................... 15
Ozone Release............................................................................................................................................................ 15
Printer Location ......................................................................................................................................................... 16
Printer Supplies .......................................................................................................................................................... 16
Maintenance Safety ........................................................................................................................................................ 17
Printer Symbols.................................................................................................................................................................. 18
Environmental, Health, and Safety Contact Information............................................................................... 19
2 Features 21
Parts of the Printer ........................................................................................................................................................... 22
Front View.................................................................................................................................................................... 22
Rear View ..................................................................................................................................................................... 23
Control Panel .............................................................................................................................................................. 23
Power Saver Mode............................................................................................................................................................ 25
Changing Power Saver Mode Settings on the Control Panel................................................................. 25
Exiting Power Saver Mode .................................................................................................................................... 25
Information Pages ........................................................................................................................................................... 26
Configuration Page.................................................................................................................................................. 26
Printing a Configuration Page ............................................................................................................................ 26
Administrative Features................................................................................................................................................. 27
CentreWare Internet Services ............................................................................................................................. 27
Finding the IP Address of the Printer............................................................................................................... 27
Accessing the Printer............................................................................................................................................... 28
Billing Meters.............................................................................................................................................................. 29
More Information............................................................................................................................................................. 30
3 Installation and Setup 31
Installation and Setup Overview................................................................................................................................ 32
Selecting a Location for the Printer .......................................................................................................................... 33
Connecting the Printer.................................................................................................................................................... 34
Selecting a Connection Method......................................................................................................................... 34
Connecting to a Computer Using USB............................................................................................................ 35
Connecting to a Wired Network......................................................................................................................... 35

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User Guide
Connecting to a Wireless Network .................................................................................................................... 36
Connecting to Wi-Fi Direct ................................................................................................................................... 38
Disabling Wireless Networking from the Control Panel ........................................................................... 38
Configuring AirPrint................................................................................................................................................. 39
Google Cloud Print ................................................................................................................................................... 40
Connecting to a Telephone Line ........................................................................................................................ 40
Installing the Software................................................................................................................................................... 41
Operating System Requirements....................................................................................................................... 41
Available Print Drivers............................................................................................................................................. 41
Installing the Print Drivers for a Windows Network Printer.................................................................... 42
Installing the Print Drivers for a Windows USB Printer ............................................................................ 43
Installing the Drivers and Utilities for Macintosh OS X Version 10.5 and Later............................ 44
Configuring Network Settings..................................................................................................................................... 46
About TCP/IP and IP Addresses ......................................................................................................................... 46
Finding the IP Address of the Printer Using the Control Panel............................................................. 46
Assigning the Printer IP Address ........................................................................................................................ 48
Enabling the Printer for Scanning...................................................................................................................... 51
Setting Up the Network Address Book ............................................................................................................ 52
Configuring General Settings Using CentreWare Internet Services ........................................................... 53
Viewing Printer Information ................................................................................................................................ 53
Configuring Tray Settings..................................................................................................................................... 53
Configuring Printer Defaults................................................................................................................................ 54
Resetting the Printer................................................................................................................................................ 54
Configuring General Setup Using the Control Panel ......................................................................................... 55
Accessing Information About the Printer Using the Control Panel .................................................... 55
Using the Power On Wizard ................................................................................................................................. 55
Configuring General Settings .............................................................................................................................. 57
Configuring the Timers Using the Control Panel ........................................................................................ 60
Configuring Tray Settings..................................................................................................................................... 61
Configuring Fax Defaults and Settings ................................................................................................................... 62
Configuring Fax Settings from CentreWare Internet Services.............................................................. 62
Setting Fax Defaults from the Control Panel................................................................................................ 64
Configuring Fax Settings at the Control Panel (Bridgetown) ................................................................ 64
Configuring Security Settings Using CentreWare Internet Services........................................................... 69
Opening the Security Menu.................................................................................................................................. 69
Configuring Administrative Security Settings .............................................................................................. 69
Configuring IPsec Settings ................................................................................................................................... 70
Configuring the Host Access List........................................................................................................................ 71
Configuring SSL Settings ....................................................................................................................................... 72
Managing Certificates............................................................................................................................................ 73
Configuring Secure Settings Using the Control Panel....................................................................................... 75
Accessing the Secure Settings Menu................................................................................................................ 75
Setting Panel Lock .................................................................................................................................................... 75
Setting Service Locks ............................................................................................................................................... 76
Configuring Secure Settings................................................................................................................................. 76
Setting Up Scanning........................................................................................................................................................ 77
Scanning Setup Overview...................................................................................................................................... 77

Contents
Xerox®WorkCentre®6027 Multifunction Printer 5
User Guide
Setting Up Scanning to a Shared Folder on Your Computer ................................................................. 78
Setting Up Scanning to an FTP Server............................................................................................................. 80
Setting Up Scanning to an Email Address ..................................................................................................... 80
Setting Up Scanning With USB .......................................................................................................................... 81
Installing the Printer as a Web Services Device................................................................................................... 82
4 Paper and Media 83
Supported Paper ............................................................................................................................................................... 84
Ordering Paper........................................................................................................................................................... 84
General Paper Loading Guidelines .................................................................................................................... 84
Paper That Can Damage Your Printer ............................................................................................................. 85
Paper Storage Guidelines ...................................................................................................................................... 85
Supported Paper Types and Weights............................................................................................................... 86
Supported Standard Paper Sizes........................................................................................................................ 86
Supported Custom Paper Sizes........................................................................................................................... 86
Loading Paper .................................................................................................................................................................... 87
Loading Paper ............................................................................................................................................................ 87
Configuring the Paper Tray for Legal and A4 .............................................................................................. 89
Printing on Special Paper............................................................................................................................................... 90
Envelopes ..................................................................................................................................................................... 90
Labels............................................................................................................................................................................. 91
Printing on Glossy Cardstock ............................................................................................................................... 92
5 Scanning 93
Loading Documents......................................................................................................................................................... 94
Document Glass Guidelines.................................................................................................................................. 94
Automatic Document Feeder Guidelines ....................................................................................................... 95
Scanning to a USB Flash Drive.................................................................................................................................... 96
Scanning to a Folder on a USB Connected Computer...................................................................................... 97
Scanning to a Shared Folder on a Network Computer ..................................................................................... 98
Sharing a Folder on a Windows Computer.................................................................................................... 98
Sharing a Folder Using Macintosh OS X Version 10.7 and Later ......................................................... 99
Adding a Folder as an Address Book Entry Using CentreWare Internet Services ......................... 99
Scanning to a Folder on a Network Computer...........................................................................................100
Scanning to an Email Address...................................................................................................................................101
Scanning to Web Services on Devices....................................................................................................................102
Scanning Images into an Application on a USB Connected Computer..................................................103
Scanning an Image into an Application.......................................................................................................103
Scanning an Image Using Windows 8 ..........................................................................................................103
Scanning an Image Using Windows Vista or Windows 7 .....................................................................104
Scanning an Image Using Windows XP........................................................................................................104
Adjusting Scanning Settings......................................................................................................................................105
Setting the Output Color .....................................................................................................................................105
Setting the Scan Resolution...............................................................................................................................105
Setting the File Format ........................................................................................................................................106

Contents
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User Guide
Lightening or Darkening an Image.................................................................................................................106
Adjusting the Sharpness......................................................................................................................................106
Adjusting the Contrast .........................................................................................................................................106
Specifying the Original Size................................................................................................................................106
Using Edge Erase ....................................................................................................................................................107
Changing the Default Scan Settings ......................................................................................................................108
Changing the Default for File Format ...........................................................................................................108
Changing Output Color........................................................................................................................................108
Changing the Default Scan Resolution .........................................................................................................109
Changing the Original Size .................................................................................................................................109
Changing Lighten/Darken...................................................................................................................................109
Changing the Default for Sharpness..............................................................................................................109
Changing the Default for Auto Background Suppression.....................................................................109
Changing Edge Erase ............................................................................................................................................109
Changing the Default for TIFF File Format.................................................................................................109
Changing the Default for Quality/File Size..................................................................................................110
Changing the Default for Maximum Email Size........................................................................................110
Changing the File Name......................................................................................................................................110
Changing the Create Folder Default ..............................................................................................................110
Limiting Access to Scanning.......................................................................................................................................111
6 Faxing 113
Phone Line Compatibility ............................................................................................................................................114
Configuring the Printer for Faxing...........................................................................................................................115
Loading Documents for Faxing ................................................................................................................................116
Sending a Fax from the Printer.................................................................................................................................
117
Sending a Delayed Fax.................................................................................................................................................118
Sending a Cover Page with a Fax ............................................................................................................................119
Sending a Fax From Your Computer ......................................................................................................................120
Sending a Fax Using Windows Applications...............................................................................................120
Sending a Fax Using Windows Applications...............................................................................................121
Sending a Fax Using Macintosh Applications............................................................................................121
Printing a Secure Fax.....................................................................................................................................................122
Polling a Remote Fax Machine .................................................................................................................................123
Manually Sending, Receiving, or Polling Using OnHook ................................................................................124
Manually Sending, Receiving, or Polling Using OnHook ........................................................................124
Editing the Fax Address Book....................................................................................................................................125
Adding or Editing Contacts in the Fax Address Book in CentreWare Internet Services...........125
Adding or Editing Groups in the Fax Address Book in CentreWare Internet Services...............125
Adding or Editing Contacts in the Fax Address Book at the Control Panel ...................................126
Adding or Editing Groups in the Fax Address Book at the Control Panel.......................................126
Using the Address Book Editor Utility............................................................................................................126
7 Printing 127
Selecting Printing Options...........................................................................................................................................128

Contents
Xerox®WorkCentre®6027 Multifunction Printer 7
User Guide
Windows Printing Options ..................................................................................................................................128
Macintosh Printing Options................................................................................................................................130
Mobile Printing Options ...............................................................................................................................................131
Printing with Wi-Fi Direct ....................................................................................................................................131
Printing with AirPrint .............................................................................................................................................131
Printing from a Mopria-Enabled Mobile Device ........................................................................................131
Printing from a USB Flash Drive ...............................................................................................................................132
Using Custom Paper Sizes...........................................................................................................................................133
Defining Custom Paper Sizes.............................................................................................................................133
Printing on Custom Paper Sizes........................................................................................................................134
Printing on Both Sides of the Paper........................................................................................................................136
Setting Up 2-Sided Printing................................................................................................................................136
Loading Paper for Manual 2-Sided Printing................................................................................................136
8 Copying 137
Making Copies..................................................................................................................................................................138
Automatic Document Feeder Guidelines .....................................................................................................139
Document Glass Guidelines................................................................................................................................140
Copying an ID Card ...............................................................................................................................................140
Adjusting Copying Options.........................................................................................................................................141
Basic Settings ...........................................................................................................................................................142
Image-Quality Settings........................................................................................................................................143
Output Adjustments..............................................................................................................................................144
Changing the Default Copy Settings .............................................................................................................146
Limiting Access to Copying.................................................................................................................................149
9 Maintenance 151
Cleaning the Printer.......................................................................................................................................................152
General Precautions...............................................................................................................................................152
Cleaning the Scanner............................................................................................................................................153
Cleaning the Exterior.............................................................................................................................................154
Cleaning the Interior.............................................................................................................................................155
Adjustments and Maintenance Procedures ........................................................................................................160
Adjusting for the Paper Type.............................................................................................................................160
Adjusting the Bias Transfer Roller ...................................................................................................................161
Adjusting the Fuser................................................................................................................................................161
Color Registration...................................................................................................................................................162
Refreshing the Bias Transfer Roller.................................................................................................................164
Adjusting the Altitude...........................................................................................................................................164
Adjusting the Touchscreen.................................................................................................................................165
Initializing Non-Volatile Memory.............................................................................................................................166
Clearing Job History.......................................................................................................................................................167
Ordering Supplies............................................................................................................................................................168
Consumables ............................................................................................................................................................168
When to Order Supplies .......................................................................................................................................168

Contents
8 Xerox®WorkCentre®6027 Multifunction Printer
User Guide
Toner Cartridges .....................................................................................................................................................169
Recycling Supplies ..................................................................................................................................................170
Managing the Printer....................................................................................................................................................171
Checking Page Counts..........................................................................................................................................171
Changing the Passcode Using the Control Panel......................................................................................171
Moving the Printer..........................................................................................................................................................172
10 Troubleshooting 175
General Troubleshooting.............................................................................................................................................176
Printer Does Not Turn On....................................................................................................................................176
Printer Resets or Turns Off Frequently...........................................................................................................176
The Printer Does Not Print ..................................................................................................................................177
Printing Takes Too Long ......................................................................................................................................178
Printer is Making Unusual Noises ....................................................................................................................178
Condensation has Formed Inside the Printer.............................................................................................178
Paper Jams ........................................................................................................................................................................179
Minimizing Paper Jams ........................................................................................................................................179
Locating Paper Jams .............................................................................................................................................180
Clearing Paper Jams ..............................................................................................................................................181
Troubleshooting Paper Jams .............................................................................................................................188
Print-Quality Problems..........................................................................................................................................190
Getting Help......................................................................................................................................................................195
Error and Status Messages .................................................................................................................................195
PrintingScout Alerts ...............................................................................................................................................195
Online Support Assistant .....................................................................................................................................195
A Specifications 197
Standard Features..........................................................................................................................................................198
Physical Specifications..................................................................................................................................................199
Dimensions and Weight ......................................................................................................................................199
Total Space Requirements..................................................................................................................................199
Clearance Requirements......................................................................................................................................199
Environmental Specifications....................................................................................................................................200
Temperature.............................................................................................................................................................200
Relative Humidity ...................................................................................................................................................200
Elevation.....................................................................................................................................................................200
Electrical Specifications................................................................................................................................................201
Power Supply Voltage and Frequency ...........................................................................................................201
Power Consumption ..............................................................................................................................................201
ENERGY STAR Qualified Product .....................................................................................................................201
Performance Specifications........................................................................................................................................202
Controller Specifications..............................................................................................................................................203
Processor.....................................................................................................................................................................203
Memory.......................................................................................................................................................................203
Interfaces...................................................................................................................................................................203

Contents
Xerox®WorkCentre®6027 Multifunction Printer 9
User Guide
B Regulatory Information 205
Basic Regulations............................................................................................................................................................206
United States FCC Regulations.........................................................................................................................206
Canada........................................................................................................................................................................206
European Union ......................................................................................................................................................207
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............207
Germany.....................................................................................................................................................................209
Turkey RoHS Regulation ......................................................................................................................................209
Regulatory Information for 2.4 GHz Wireless Network Adapter........................................................210
Copy Regulations............................................................................................................................................................211
United States............................................................................................................................................................211
Canada........................................................................................................................................................................212
Other Countries .......................................................................................................................................................213
Fax Regulations ...............................................................................................................................................................214
United States............................................................................................................................................................214
Canada........................................................................................................................................................................216
European Union ......................................................................................................................................................217
New Zealand.............................................................................................................................................................218
South Africa ..............................................................................................................................................................218
Material Safety Data Sheets......................................................................................................................................219
C Recycling and Disposal 221
All Countries ......................................................................................................................................................................222
North America..................................................................................................................................................................223
European Union...............................................................................................................................................................224
Domestic/Household Environment .................................................................................................................
224
Professional/Business Environment ................................................................................................................224
Collection and Disposal of Equipment and Batteries..............................................................................225
Battery Symbol Note.............................................................................................................................................225
Battery Removal......................................................................................................................................................225
Other Countries................................................................................................................................................................226

Xerox®WorkCentre®6027 Multifunction Printer 11
User Guide
This chapter includes:
•Notices and Safety.............................................................................................................................................................. 12
•Electrical Safety .................................................................................................................................................................... 13
•Operational Safety .............................................................................................................................................................. 15
•Maintenance Safety ........................................................................................................................................................... 17
•Printer Symbols ..................................................................................................................................................................... 18
• Environmental, Health, and Safety Contact Information .................................................................................. 19
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
1
Safety

Safety
12 Xerox®WorkCentre®6027 Multifunction Printer
User Guide
Notices and Safety
Please read the following instructions carefully before operating your printer. Refer to these instructions
to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. Please contact your Xerox representative for
more information.

Safety
Xerox®WorkCentre®6027 Multifunction Printer 13
User Guide
Electrical Safety
This section includes:
•General Guidelines .............................................................................................................................................................. 13
•Power Cord.............................................................................................................................................................................. 14
•Emergency Turn Off............................................................................................................................................................ 14
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting
out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Turn off the printer when performing these
installations. Disconnect the power cord when removing covers and guards for installing optional
equipment. Except for user-installable options, there are no parts that you can maintain or
service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
14 Xerox®WorkCentre®6027 Multifunction Printer
User Guide
Power Cord
Use the power cord supplied with your printer.
•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power
plugs for more than 90 days. When a permanent outlet receptacle cannot be installed, use only one
factory-assembled extension cord of the appropriate gauge per printer or multifunction printer.
Always adhere to national and local building, fire, and electrical codes regarding length of cord,
conductor size, grounding, and protection.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•Do not plug or unplug the power cord while the power switch is in the On position.
•If the power cord becomes frayed or worn, replace it.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Emergency Turn Off
If any of the following conditions occur, turn off the printer immediately and disconnect the power cord
from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.

Safety
Xerox®WorkCentre®6027 Multifunction Printer 15
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Operational Guidelines
•Do not remove any trays while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer while is printing.
•Keep hands, hair, neckties, and so on away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Do not override any electrical or mechanical interlock devices.
•Do not attempt to remove paper that is jammed deeply inside the product. Switch off the product
promptly and contact your local Xerox representative.
WARNING: The metallic surfaces in the fuser area are hot. Always use caution when removing paper
jams from this area and avoid touching any metallic surfaces.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Safety
16 Xerox®WorkCentre®6027 Multifunction Printer
User Guide
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, see Physical Specifications on page 199.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.
•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
•Do not place the printer in locations susceptible to vibrations.
•For optimum performance, use the printer at the elevations specified in Elevation on page 200.
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all consumables in accordance with the instructions given on the package or container.
•Keep all consumables away from the reach of children.
•Never throw toner, print/drum cartridges, or toner containers into an open flame.
•When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance
caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The
Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary
outside these areas. Please contact your Xerox representative for details.

Safety
Xerox®WorkCentre®6027 Multifunction Printer 17
User Guide
Maintenance Safety
•Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Clean with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING:
Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on
electromechanical equipment.

Safety
18 Xerox®WorkCentre®6027 Multifunction Printer
User Guide
Printer Symbols
Symbol Description
Warning:
Indicates a hazard which, if not avoided, could result in death or serious injury.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Do not expose the imaging unit to light for more than 10 minutes.
Do not expose the imaging unit to direct sunlight.
Do not touch the part or area of the printer.
Warning:
Wait for the printer to cool for the specified time before touching the fuser.
This item can be recycled. For details, see Recycling and Disposal on page 221.

Safety
Xerox®WorkCentre®6027 Multifunction Printer 19
User Guide
Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help lines:
United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
Europe:
[phone]
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.