Xerox DocuColor 2240 User manual

TABLE OF CONTENTS
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TABLE OF CONTENTS
Table of Contents
Paper Jam Clearance 2
Paper Jams at the Top Left Cover 3
Paper Jams at the Left Center Cover 4
Paper Jams at the Bottom Left Cover 4
Paper Jams in Trays 1 to 4 5
Paper Jams in Tray 5 (Bypass) 5
Paper Jams in the Duplex Unit 6
Paper Jams in the Finisher 6
Paper Jams on the Finisher Top Cover 6
Paper Jams on the Finisher Interface 7
Paper Jams on the Center Tray Exit 7
Document Jams 8
Document Jams on the Left Cover (Top) 8
Jams on Original Input Area and Document Glass 9
Stapler Faults 10
Resolving Hardware Problems 11
Toner Cartridge 11
Resolving Programming Problems 12
Resolving Processor Problems 13

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TABLE OF CONTENTS
Resolving Output Quality Problems Using Basic Copying,
Added Features, and Image Quality Tabs 16
Calling for Service 20
Fault Codes 21

5–1
USER GUIDE
(TROUBLESHOOTING)
5. User Guide (Troubleshooting)
The DocuColor Series 2240/1632 is designed to help you find and
solve problems as they happen. The printer/copier can detect
problems and display the corrective action on the screen.
This section describes the printer/copier faults and how to perform
the appropriate recovery procedure.
Sometimes you may not succeed in your efforts to clear a fault.
When this happens you should call the Xerox Customer Support
Center. Before calling for assistance, perform the steps provided
on the following pages.

5–2
USER GUIDE (TROUBLESHOOTING)
Paper Jam Clearance
When paper jams in the machine, the machine stops and a tone
sounds. A message display in the message area of the Touch
Screen with the corrective actions to take. Occasionally,
simultaneous multiple paper jams occur or multiple sheets of
paper jam during an extended copy job. A paper message
displays until all paper jams in the printer/copier have been
cleared. The Touch Screen displays the appropriate message
screen for the area of the printer/copier, which needs to be
checked until all jams are cleared.
WARNING: When clearing the paper path in the Fuser area
(located in the Paper Path Module), remember that the
surfaces are hot. To avoid injury, proceed with caution when
clearing the path.
Paper may jam in several areas inside the printer/copier.
• Behind the Top Cover
• Behind the Left Center Cover
• Behind the Bottom Left Cover
• In Trays 1 to 4
• At Tray 5 (Bypass)
• In the Duplex Paper Path
• In the DADF
• In the Finisher (Optional Accessory)
NOTE: Gradually remove the jammed paper so you do not rip it. If
the jammed paper rips, be sure to remove all of the pieces.
The action required to clear a paper jam varies with the location of
the jam. Clearance procedures for each of these areas are
provided in the actions that follow.
When the jam is cleared successfully and all doors are closed,
printing is automatically resumed from the state before the paper
jam occurred.
If the jam occurred during copying, press Start. Copying is
resumed from the state before the jam occurred.

USER GUIDE
(TROUBLESHOOTING)
5–3
USER GUIDE (TROUBLESHOOTING)
Paper Jams at the Top Left Cover
This section describes how to clear paper jams that occur at the
top left cover of the machine.
1Gently open the top left cover while lifting up the release lever.
2If the edge of the jammed paper can be reached at the output tray,
pull the jammed paper in the direction of the feed-out tray.
WARNING: The fuser area is very hot. Be careful when
clearing a jam in this area.
3Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
4If you cannot remove paper jammed inside the fuser unit, lift up
the lever and remove the jammed paper.
NOTE: After you have removed the jammed paper, return the
lever to its original position.
5Press the center section of the top left cover to gently close the
cover, and lift up Tray 5 (Bypass).

5–4
USER GUIDE (TROUBLESHOOTING)
Paper Jams at the Left Center Cover
This section describes how to clear paper jams that occur at the
left center cover of the machine.
1Gently open the left center cover while pulling the release lever.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
3Gently close the left center cover.
Paper Jams at the Bottom Left Cover
This section describes how to clear paper jams that occur at the
bottom left cover of the machine.
1Gently open the bottom left cover while pulling the release lever.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
3Gently close the bottom left cover.

USER GUIDE
(TROUBLESHOOTING)
5–5
USER GUIDE (TROUBLESHOOTING)
Paper Jams in Trays 1 to 4
This section describes how to clear paper jams that occur in Trays
1 to 4.
1Open the tray where the paper jam occurred.
2Remove the jammed paper.
3Push the tray in gently until it comes to a stop.
Paper Jams in Tray 5 (Bypass)
This section describes how to clear paper jams that occur in Tray
5 (Bypass).
1Inspect the paper feed entrance of Tray 5 (Bypass), and remove
any jammed paper.
NOTE: When two or more sheets of paper are loaded, remove all
of the sheets from the tray.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
2Fan the paper you removed making sure that all four corners are
neatly aligned.
3Insert the paper into the Tray with the printed side facing down
until its lead edge lightly touches the paper feed entrance.

5–6
USER GUIDE (TROUBLESHOOTING)
Paper Jams in the Duplex Unit
This section describes how to clear paper jams that occur on the
duplex unit.
1Open the duplex cover above Tray 5 (Bypass).
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
3Close the duplex unit cover, and lift up Tray 5 (Bypass).
Paper Jams in the Finisher
This section describes how to clear paper jams that occur inside
the Finisher when the Finisher (optional accessory) is installed.
Paper Jams on the Finisher Top Cover
1Press the button on the Finisher top cover. Open the Finisher top
cover.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside
the machine.
3Close the Finisher top cover.