Xerox VersaLink C620 User manual

VERSION 1.0
FEBRUARY 2024
702P08996
Xerox®VersaLink®C620
Color Printer
User Guide

© 2024 Xerox Corporation. All rights reserved.
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4Xerox®VersaLink®C620 Color Printer User Guide

Xerox®VersaLink®C620 Color Printer User Guide 5
Contents
Safety................................................................................................................................................13
Notices and Safety........................................................................................................................14
Conventions.................................................................................................................................15
Product Statements ................................................................................................................15
Electrical Safety ............................................................................................................................19
General Guidelines..................................................................................................................19
Power Cord............................................................................................................................19
Emergency Power Off..............................................................................................................20
Battery Safety........................................................................................................................20
Operational Safety ........................................................................................................................21
Operational Guidelines ............................................................................................................21
Printer Location......................................................................................................................21
Printer Supplies ......................................................................................................................22
Consumable Information.........................................................................................................22
Maintenance Safety ......................................................................................................................23
Environmental, Health and Safety Contact Information. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . 24
Product Symbols ...........................................................................................................................25
Getting Started....................................................................................................................................29
Parts of the Printer.........................................................................................................................30
Front View.............................................................................................................................30
Internal Parts.........................................................................................................................31
Rear View..............................................................................................................................32
Control Panel.........................................................................................................................33
Additional Configurations and Options . . .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . 35
Paper Tray Options..................................................................................................................36
Power Options ..............................................................................................................................37
Power Saver...........................................................................................................................37
Powering On the Printer or Exiting Sleep Mode . . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . . .. .. . .. 37
Restarting, Placing in Sleep Mode, or Powering Off the Printer. .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . 38
Accessing the Printer......................................................................................................................39
Authentication.......................................................................................................................39
Authorization.........................................................................................................................40
Personalization.......................................................................................................................40
Accounting............................................................................................................................40
Logging In.............................................................................................................................41
Apps, Features, and Functions..........................................................................................................42
Introduction to Apps...............................................................................................................42
Adaptive Learning...................................................................................................................42
Information Pages.........................................................................................................................43
Printing Information Pages.......................................................................................................43
Configuration Reports..............................................................................................................44
The Embedded Web Server.............................................................................................................45

6Xerox®VersaLink®C620 Color Printer User Guide
Finding the IPAddress of Your Printer.........................................................................................45
Accessing the Embedded Web Server.........................................................................................46
Logging In Using the Embedded Web Server .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . 46
Certificates for the Embedded Web Server. .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . . 47
ownloading the Configuration Report from the Embedded Web Server.. . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . 47
Using the Remote Control Panel Feature.....................................................................................47
ownloading the Print rivers from the Embedded Web Server. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . . 48
Using Xerox®Workplace Cloud to Manage your evice . . . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . 48
Installation and Setup....................................................................................................................50
Installation and Setup Overview................................................................................................50
Selecting a Location for the Printer.............................................................................................50
Updating the Printer System Software........................................................................................50
Removing the Internal Packing Materials . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . 51
Connecting the Printer ...................................................................................................................54
Selecting a Connection Method.................................................................................................54
Connecting to a Computer Using a USB Cable . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . 54
Connecting to a Wired Network.................................................................................................55
Wireless Network Adapter with Bluetooth. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. 55
Connecting with Wi-Fi irect.....................................................................................................56
Connecting with Near Field Communication (NFC) . . . .. . .. . .. . .. . .. .. . . .. .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . 57
Configuring AirPrint.................................................................................................................59
Configuring a evice for Universal Print . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . .. .. . .. . .. .. . . .. .. . .. . .. . 59
Initial Printer Setup........................................................................................................................61
Configuration Watchdog..........................................................................................................61
Fleet Orchestrator...................................................................................................................61
Xerox®Easy Assist Application...................................................................................................62
Installing the Print river Software ...................................................................................................63
Operating System Requirements................................................................................................63
Installing the Print rivers for a Windows Network Printer.... . . . ........ . . . ....... . . . . ....... . . . ........ . . . ........ . . . .. 63
Installing the Windows Print river .zip File. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . . 64
Installing the Print rivers for a Windows USB Printer . . .. . .. .. . . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . . 64
Installing the Printer as a Web Service on evices .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . .. .. . .. . .. . .. . .. .. . .. . .. . 65
Installing the rivers and Utilities for Macintosh OS (MacOS) . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. 65
Installing Print rivers and Utilities for UNIX and Linux Printing.. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . .. .. . .. 67
More Information..........................................................................................................................68
Locating the Serial Number ......................................................................................................68
Personalize..........................................................................................................................................69
Personalize Overview......................................................................................................................70
Personalization by the User.............................................................................................................71
Personalizing the Home Screen .................................................................................................71
Personalizing Entry Screen efaults............................................................................................72
Removing App Personalization Using the Control Panel.. . .. .. . . .. .. . .. . .. .. . . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . . 73
Personalizing the Language......................................................................................................73
Personalization from Adaptive Learning. . .. . .. .. . . .. .. . .. . .. .. . . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . . 74
Personalized Language Suggestions...........................................................................................74
Managing your Personalization Suggestions . .. . . .. .. . .. . .. .. . . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. 74
Contents

Xerox®VersaLink®C620 Color Printer User Guide 7
Removing All Personalizations..........................................................................................................75
Xerox®Apps........................................................................................................................................77
Xerox®App Gallery........................................................................................................................78
Xerox®App Gallery Overview ....................................................................................................78
Creating a Xerox®App Gallery Account.......................................................................................78
Logging in to your Xerox®App Gallery Account ............................................................................79
Installing or Updating an App from the Xerox®App Gallery............................................................79
evice.........................................................................................................................................81
evice Overview.....................................................................................................................81
Accessibility...........................................................................................................................82
About...................................................................................................................................83
Information Pages..................................................................................................................83
Supply Status.........................................................................................................................84
Billing and Usage Counters.......................................................................................................84
Remote Services.....................................................................................................................85
Xerox®Easy Assist (XEA) App....................................................................................................85
Jobs............................................................................................................................................90
Jobs Overview........................................................................................................................90
Job Options...........................................................................................................................90
Managing Jobs ......................................................................................................................90
Managing Special Job Types.....................................................................................................92
Managing Jobs using the Embedded Web Server. . .. . . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . . 95
Print From....................................................................................................................................97
Print From Overview................................................................................................................97
Printing From a USB Flash rive ................................................................................................97
Printing from Saved Jobs..........................................................................................................98
@PrintByXerox............................................................................................................................100
@PrintByXerox Overview ........................................................................................................100
Printing with the @PrintByXerox App ... . . . . . ...... . . . . ...... . . . . . ...... . . . . . ...... . . . . ....... . . . . ...... . . . . . ...... . . . . . ..... 100
Xerox®Connect for XMPie.............................................................................................................101
Xerox®Connect for XMPie App Overview...................................................................................101
Printing............................................................................................................................................103
Printing Overview ........................................................................................................................104
Selecting Printing Options.............................................................................................................105
Print river Help ...................................................................................................................105
Windows Printing Options ......................................................................................................105
Macintosh Printing Options ....................................................................................................107
UNIX, Linux, and AS/400 Printing ............................................................................................108
Mobile Printing Options .........................................................................................................111
Print Jobs...................................................................................................................................113
Managing Jobs ....................................................................................................................113
Printing Special Job Types ......................................................................................................114
Printing Features .........................................................................................................................118
Selecting Paper Options for Printing ... . . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 118
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8Xerox®VersaLink®C620 Color Printer User Guide
Printing on Both Sides of the Paper..........................................................................................119
Xerox Black and White...........................................................................................................119
Print Quality ........................................................................................................................120
Image Options.....................................................................................................................120
Printing Multiple Pages to a Single Sheet..... . . . . ...... . . . . . ...... . . . . . ...... . . . . ...... . . . . . ...... . . . . . ...... . . . . . ...... . . . 121
Printing Booklet Layout..........................................................................................................121
Using Special Pages ..............................................................................................................122
Printing Annotations for Windows............................................................................................124
Printing Watermarks for Windows............................................................................................125
Orientation..........................................................................................................................126
Advanced Printing Options.....................................................................................................126
Using Custom Paper Sizes.............................................................................................................129
efining Custom Paper Sizes...................................................................................................129
Printing on Custom-Size Paper.................................................................................................130
Print From..................................................................................................................................132
Printing From a USB Flash rive ..............................................................................................132
Printing from Saved Jobs........................................................................................................133
Printing from the Embedded Web Server....... . . . ........ . . . ....... . . . ........ . . . ........ . . . ....... . . . ........ . . . ........ . 133
Paper and Media ...............................................................................................................................135
Paper and Media Overview............................................................................................................136
Supported Paper .........................................................................................................................137
Recommended Media ...........................................................................................................137
Ordering Paper.....................................................................................................................137
General Paper Loading Guidelines............................................................................................137
Paper That Can amage Your Printer .......................................................................................137
Paper Storage Guidelines .......................................................................................................138
Paper Characteristics.............................................................................................................138
Supported Paper Types and Weights ........................................................................................139
Supported Standard and Custom Paper Sizes.... . . . ........ . . . ........ . . . ....... . . . ........ . . . ........ . . . ....... . . . . ..... 140
Configuring Paper Tray Settings.....................................................................................................143
Configuring edicated Paper Trays ..........................................................................................143
Paper Size Confirmation.........................................................................................................143
Changing Paper Size, Type, and Color.......................................................................................143
Loading Paper ............................................................................................................................145
Loading Paper in Trays 1–5.....................................................................................................145
Adjusting the Paper Guides in the 550-Sheet Adjustable Trays .. ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . 148
Loading Paper in the Bypass Tray.............................................................................................149
Printing on Special Paper ..............................................................................................................152
Envelopes............................................................................................................................152
Labels.................................................................................................................................156
Glossy Media.......................................................................................................................159
Maintenance.....................................................................................................................................161
General Precautions.....................................................................................................................162
Cleaning the Printer.....................................................................................................................163
Contents

Xerox®VersaLink®C620 Color Printer User Guide 9
Cleaning the Printer Exterior ...................................................................................................163
Supplies.....................................................................................................................................164
Consumables.......................................................................................................................164
Routine Maintenance Items ...................................................................................................164
Ordering Supplies .................................................................................................................164
Toner Cartridges...................................................................................................................165
Waste Toner Container ..........................................................................................................167
Imaging Kit.........................................................................................................................169
Paper Tray Feed Roller Assembly..............................................................................................173
Recycling Supplies.................................................................................................................178
Resetting Supply Life Counters ................................................................................................178
Managing the Printer...................................................................................................................179
Viewing the Meter Reading ....................................................................................................179
Printing the Billing Summary Report.........................................................................................179
Moving the Printer.......................................................................................................................180
Troubleshooting.................................................................................................................................181
General Troubleshooting...............................................................................................................182
Restarting the Printer.............................................................................................................182
Printer oes Not Power On.....................................................................................................182
Printer Resets or Powers Off Frequently . ... .. .. ... .. .. .. .... .. .. ... .. .. ..... .. .. .. ... .. .. ... .. .. ...... .. .. .... .. .. .... .. .. .. 183
Printer oes Not Print............................................................................................................183
Printing Takes Too Long .........................................................................................................184
ocument Fails to Print..........................................................................................................186
ocument Prints from Wrong Tray...........................................................................................187
Empty or Partially Printed ocument ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . .. 187
Printer is Making Unusual Noises.............................................................................................187
Automatic 2-Sided Printing Problems........ . . . ........ . . . ........ . . . ........ . . ........ . . . ........ . . . ........ . . . ....... . . . .. 188
ate and Time Are Incorrect ..................................................................................................188
Wireless Network Adapter Problems.........................................................................................189
Paper Jams ................................................................................................................................190
Locating Paper Jams .............................................................................................................190
Minimizing Paper Jams..........................................................................................................190
Clearing Paper Jams..............................................................................................................191
Troubleshooting Paper Jams...................................................................................................198
Print Problems.............................................................................................................................201
Identifying Print Problems......................................................................................................201
Print-Quality Problems ...........................................................................................................201
Getting Help...............................................................................................................................209
Viewing Error and Alert Messages on the Control Panel. . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 209
Viewing the Error History on the Control Panel .... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . .. 209
Support Logs........................................................................................................................209
The Embedded Web Server ....................................................................................................210
Online Support Assistant........................................................................................................210
Information Pages................................................................................................................210
More Information.................................................................................................................211
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10 Xerox®VersaLink®C620 Color Printer User Guide
Specifications....................................................................................................................................213
Printer Configurations and Options.................................................................................................214
Standard Features.................................................................................................................214
Options and Upgrades...........................................................................................................215
Finishing Options..................................................................................................................215
Physical Specifications..................................................................................................................216
Base Configuration ...............................................................................................................216
Base Configuration with 4-Optional Tray Modules......... . . . ........ . . . ....... . . . ........ . . . ........ . . . ........ . . . ..... 216
Base Configuration with Printer Stand . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . 217
Configuration with Optional Trays and Printer Stand ... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 217
Clearance Requirements...............................................................................................................218
Base Configuration ...............................................................................................................218
Base Configuration with 4-Optional Tray Modules......... . . . ........ . . . ....... . . . ........ . . . ........ . . . ........ . . . ..... 219
Configuration with Optional Trays and Printer Stand ... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 220
Environmental Specifications.........................................................................................................221
Temperature........................................................................................................................221
Relative Humidity .................................................................................................................221
Elevation.............................................................................................................................221
Electrical Specifications ................................................................................................................222
.........................................................................................................................................222
Performance Specifications ...........................................................................................................223
Printing Resolution................................................................................................................223
Print Speed..........................................................................................................................223
Environmental, Health and Safety Contact Information.. . . . ........ . . . ........ . . . ....... . . . . ....... . . . ........ . . . ........ . . . 224
Regulatory Information.......................................................................................................................225
Basic Regulations ........................................................................................................................226
United States FCC Regulations................................................................................................226
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters . . . . . . . ..... . . . . . ...... . . . . . ...... . . . 226
Laser Notice ........................................................................................................................227
Canada...............................................................................................................................227
European Union and European Economic Area Compliance.. . . . . ....... . . . . ...... . . . . . ...... . . . . ....... . . . . ...... . . . 228
ENERGY STAR......................................................................................................................229
Eurasian Economic Community Certification... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 231
Germany.............................................................................................................................231
Turkey RoHS Regulation .........................................................................................................232
Ukraine RoHS Compliance......................................................................................................232
Safety Certification......................................................................................................................233
Material Safety ata Sheets..........................................................................................................234
Recycling and isposal........................................................................................................................235
All Countries...............................................................................................................................236
Battery Removal...................................................................................................................236
North America............................................................................................................................237
European Union..........................................................................................................................238
Contents