Xerox VersaLink C8000W User manual

Version 1.0
September 2020
702P08317
Xerox®VersaLink®C8000W Color
Printer
User G ide

© 2020 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, VersaLink®, SMARTsend®, Scan to PC
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User Guide
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Table of Contents
1 Safety ..........................................................................................................................................9
Notices and Safety................................................................................................................. 0
Electrical Safety .....................................................................................................................
General Guidelines ...........................................................................................................
Power Cord ......................................................................................................................
Emergency Power Off....................................................................................................... 2
Operational Safety................................................................................................................. 3
Operational Guidelines..................................................................................................... 3
Ozone Release ................................................................................................................. 3
Printer Location ............................................................................................................... 3
Printer Supplies................................................................................................................ 4
Maintenance Safety............................................................................................................... 5
Printer Symbols...................................................................................................................... 6
Environmental, Health, and Safety Contact Information ........................................................ 8
2 Getting Started........................................................................................................................19
Parts of the Printer................................................................................................................. 20
Front View....................................................................................................................... 20
Internal Parts................................................................................................................... 2
Rear View ........................................................................................................................ 22
Paper Tray Options .......................................................................................................... 23
Finishing Options............................................................................................................. 24
Control Panel................................................................................................................... 26
Power Options........................................................................................................................ 28
Power Saver..................................................................................................................... 28
Entering and Exiting Sleep Mode and Low-Power Mode.................................................... 28
Powering On the Printer ................................................................................................... 29
Powering Off the Printer................................................................................................... 30
Accessing the Printer.............................................................................................................. 3
Logging In....................................................................................................................... 3
Convenience Authentication ............................................................................................ 3
Introduction to Apps.............................................................................................................. 32
Information Pages ................................................................................................................. 33
Printing Information Pages .............................................................................................. 33
Configuration Report ....................................................................................................... 33
The Embedded Web Server .................................................................................................... 35
Accessing the Embedded Web Server ............................................................................... 35
Finding the IP Address of Your Printer .............................................................................. 35
Certificates for the Embedded Web Server ....................................................................... 36
Downloading the Configuration Report from the Embedded Web Server .......................... 36

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User Guide
Using the Remote Control Panel Feature .......................................................................... 37
Installation and Setup ........................................................................................................... 38
Installation and Setup Overview ...................................................................................... 38
Selecting a Location for the Printer .................................................................................. 38
Removing and Replacing the Rear Access Cover ............................................................... 39
Connecting the Printer ........................................................................................................... 40
Selecting a Connection Method ....................................................................................... 40
Connecting to a Computer Using a USB Cable ................................................................. 40
Connecting to a Wired Network ....................................................................................... 4
Connecting to a Wireless Network.................................................................................... 42
Initial Printer Setup.......................................................................................................... 49
Configuring AirPrint ......................................................................................................... 50
Configuring Google Cloud Print........................................................................................ 5
Installing the Software .......................................................................................................... 52
Operating System Requirements ...................................................................................... 52
Driver and Firmware Updates........................................................................................... 52
Installing the Print Drivers for a Windows Network Printer ................................................ 52
Installing the Print Driver Without Using the Xerox®Smart Start Installer ........................ 52
Installing the Print Drivers for a Windows USB Printer ...................................................... 53
Installing the Printer as a Web Service on Devices ............................................................ 53
Installing the Drivers and Utilities for MacOS ................................................................... 54
More Information .................................................................................................................. 56
3 Customize and Personalize ...................................................................................................57
Customize and Personalize Overview ...................................................................................... 58
Customizing or Personalizing the Home Screen ...................................................................... 59
Hiding or Showing an App on the Home Screen ............................................................... 59
Rearranging Apps on the Home Screen ............................................................................ 59
Customizing or Personalizing the Apps ................................................................................... 60
Customizing or Personalizing the Feature List ................................................................... 60
Saving Presets.................................................................................................................. 60
Removing App Customization using the Control Panel...................................................... 6
Customizing App Default Settings.................................................................................... 6
4 Xero ®Apps.............................................................................................................................63
Xerox®App Gallery................................................................................................................ 64
Xerox®App Gallery Overview ........................................................................................... 64
Creating a Xerox®App Gallery Account............................................................................ 64
Logging into your Xerox®App Gallery Account................................................................. 65
Installing or Updating an App from the Xerox®App Gallery ............................................. 65
Logging out of your App Gallery Account ......................................................................... 66
Device ................................................................................................................................... 67
Device Overview............................................................................................................... 67
Supply Status................................................................................................................... 68
Billing and Usage Counters .............................................................................................. 69
Remote Services............................................................................................................... 69
Table of Contents

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Jobs....................................................................................................................................... 70
Jobs Overview .................................................................................................................. 70
Managing Jobs................................................................................................................ 70
Managing Special Job Types ............................................................................................ 7
Managing Jobs Using the Embedded Web Server............................................................. 73
Print from USB....................................................................................................................... 75
Print from USB Overview .................................................................................................. 75
Printing from a USB Flash Drive ....................................................................................... 75
Printing from a USB Flash Drive Already Inserted in the Printer ........................................ 76
@PrintByXerox....................................................................................................................... 77
@PrintByXerox Overview .................................................................................................. 77
Printing with the @PrintByXerox App................................................................................ 77
5 Printing......................................................................................................................................79
Printing Overview................................................................................................................... 80
Selecting Printing Options...................................................................................................... 8
Print Driver Help............................................................................................................... 8
Selecting Paper Color ....................................................................................................... 82
Setting the Toner Adjustment .......................................................................................... 82
Windows Printing Options................................................................................................ 84
Macintosh Printing Options.............................................................................................. 87
Mobile Printing Options ................................................................................................... 88
Print Jobs............................................................................................................................... 90
Managing Print Jobs ........................................................................................................ 90
Printing Special Job Types ................................................................................................ 9
Printing Features.................................................................................................................... 95
Selecting Paper Options for Printing ................................................................................. 95
Printing on Both Sides of the Paper.................................................................................. 95
Print Quality..................................................................................................................... 96
Image Options................................................................................................................. 96
Printing Multiple Pages to a Single Sheet ......................................................................... 96
Printing Booklets.............................................................................................................. 97
Using Special Pages ......................................................................................................... 97
Printing Annotations for Windows.................................................................................... 99
Printing Watermarks for Windows .................................................................................. 00
Orientation.................................................................................................................... 0
Advanced Printing Options............................................................................................. 02
Job Notification for Windows......................................................................................... 02
Using Custom Paper Sizes .................................................................................................... 03
Printing on Custom Paper Sizes ...................................................................................... 03
Defining Custom Paper Sizes.......................................................................................... 03
6 Paper and Media ................................................................................................................. 107
Paper and Media Overview................................................................................................... 08
Supported Paper.................................................................................................................. 09
Ordering Paper............................................................................................................... 09
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General Paper Loading Guidelines.................................................................................. 09
Paper That Can Damage Your Printer............................................................................. 09
Paper Storage Guidelines ............................................................................................... 0
Supported Paper Types and Weights .............................................................................. 0
Supported Standard Paper Sizes..................................................................................... 2
Supported Standard Paper Sizes for Automatic 2-Sided Printing ..................................... 4
Supported Paper Types and Weights for Automatic 2-Sided Printing............................... 4
Supported Custom Paper Sizes....................................................................................... 5
Configuring Tray Settings..................................................................................................... 6
Configuring Trays 3 and 4 of the Tandem Tray Module .................................................. 6
Configuring Tray 6 ......................................................................................................... 7
Loading Paper...................................................................................................................... 20
Loading Paper in Trays –4 ............................................................................................ 20
Loading Paper in Trays 3 and 4 of the Tandem Tray Module........................................... 24
Loading Paper in the Bypass Tray................................................................................... 26
Loading Paper in Tray 6 ................................................................................................. 30
Printing on Special Paper ..................................................................................................... 32
Envelopes ...................................................................................................................... 32
Labels............................................................................................................................ 37
Banner Paper................................................................................................................. 42
7 Maintenance ........................................................................................................................ 145
General Precautions ............................................................................................................. 46
Cleaning the Printer ............................................................................................................. 47
Cleaning the Exterior ..................................................................................................... 47
Cleaning the Interior...................................................................................................... 47
Adjustments and Maintenance Procedures........................................................................... 53
Color Calibration ............................................................................................................ 53
Color Registration .......................................................................................................... 58
Adjusting Paper Registration.......................................................................................... 59
Transfer Voltage Adjustment.......................................................................................... 60
Supplies............................................................................................................................... 62
Consumables ................................................................................................................. 62
Ordering Supplies........................................................................................................... 62
Recycling Supplies.......................................................................................................... 63
Toner Cartridges ............................................................................................................ 63
Routine Maintenance Items................................................................................................. 64
Replacing the Drum Cartridge ........................................................................................ 64
Replacing the Waste Cartridge ....................................................................................... 64
Replacing Staples in the Office Finisher.......................................................................... 65
Replacing Staples in the Business Ready Finisher............................................................ 69
Emptying the Hole Punch Waste Container .................................................................... 74
Managing the Printer........................................................................................................... 79
Viewing the Meter Reading............................................................................................ 79
Printing the Billing Summary Report............................................................................... 79
Moving the Printer ............................................................................................................... 80
Table of Contents

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8 Troubleshooting ................................................................................................................... 181
General Troubleshooting...................................................................................................... 82
Printer Does Not Power On............................................................................................. 82
Printer Resets or Powers Off Frequently .......................................................................... 82
Printer Does Not Print .................................................................................................... 83
Printing Takes Too Long ................................................................................................. 84
Document Prints from Wrong Tray ................................................................................. 85
Automatic 2-Sided Printing Problems ............................................................................. 85
Printer is Making Unusual Noises ................................................................................... 85
Condensation Has Formed Inside the Printer.................................................................. 85
Paper Jams.......................................................................................................................... 87
Locating Paper Jams...................................................................................................... 87
Minimizing Paper Jams .................................................................................................. 87
Clearing Paper Jams ...................................................................................................... 89
Troubleshooting Paper Jams .......................................................................................... 98
Clearing Finisher Jams ......................................................................................................... 20
Clearing Jams in the Office Finisher ............................................................................... 20
Clearing Jams in the Business Ready Finisher ................................................................. 203
Clearing Staple Jams............................................................................................................ 2 0
Clearing Staple Jams in the Office Finisher..................................................................... 2 0
Clearing Booklet Staple Jams in the Office Finisher ........................................................ 2 2
Clearing Main Staple Jams in the Business Ready Finisher.............................................. 2 4
Clearing Staple Jams in the Booklet Maker of the Business Ready Finisher ..................... 2 7
Clearing Hole Punch Jams.................................................................................................... 22
Clearing Hole Punch Jams in the Office Finisher ............................................................. 22
Print-Quality Problems.......................................................................................................... 222
Controlling Print Quality................................................................................................. 222
Paper and Media............................................................................................................ 222
Solving Print-Quality Problems ....................................................................................... 223
Getting Help........................................................................................................................ 230
Viewing Warning Messages on the Control Panel ........................................................... 230
Viewing Current Errors on the Control Panel ................................................................... 230
Using the Integrated Troubleshooting Tools................................................................... 230
Online Support Assistant................................................................................................ 230
More Information about Your Printer ............................................................................. 23
A Specifications........................................................................................................................ 233
Printer Configurations and Options ...................................................................................... 234
Available Configurations ................................................................................................ 234
Standard Features.......................................................................................................... 234
Options and Upgrades ................................................................................................... 235
Physical Specifications ......................................................................................................... 236
Weights and Dimensions................................................................................................ 236
Total Space Requirements.............................................................................................. 238
Environmental Specifications ............................................................................................... 242
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User Guide
Temperature.................................................................................................................. 242
Relative Humidity .......................................................................................................... 242
Elevation ....................................................................................................................... 242
Electrical Specifications........................................................................................................ 243
Power Consumption ....................................................................................................... 243
Power Supply Voltage and Frequency............................................................................. 243
ENERGY STAR Qualified Product..................................................................................... 243
Recycling Supplies.......................................................................................................... 244
Performance Specifications .................................................................................................. 245
Print Speed.................................................................................................................... 245
B Regulatory Information ...................................................................................................... 247
Basic Regulations................................................................................................................. 248
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters .................... 248
United States FCC Regulations....................................................................................... 248
Canada.......................................................................................................................... 249
Certifications in Europe.................................................................................................. 249
Eurasian Economic Community Certification.................................................................. 25
Turkey RoHS Regulation ................................................................................................. 25
Safety Certification.............................................................................................................. 252
Material Safety Data Sheets ................................................................................................ 253
C Recycling and Disposal ....................................................................................................... 255
All Countries ........................................................................................................................ 256
North America ..................................................................................................................... 257
European Union................................................................................................................... 258
Domestic/Household Environment ................................................................................. 258
Professional/Business Environment................................................................................. 258
Collection and Disposal of Equipment and Batteries....................................................... 258
Battery Symbol Note...................................................................................................... 259
Battery Removal............................................................................................................ 259
Other Countries.................................................................................................................... 260
Table of Contents

Xerox®VersaLink®C8000W Color Printer
User Guide
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1
Safety
This chapter contains:
• Notices and Safety..................................................................................................................... 0
• Electrical Safety .........................................................................................................................
• Operational Safety..................................................................................................................... 3
• Maintenance Safety................................................................................................................... 5
• Printer Symbols .......................................................................................................................... 6
• Environmental, Health, and Safety Contact Information............................................................. 8
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.

Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification. For more information, contact your
Xerox representative.
0 Xerox®VersaLink®C8000W Color Printer
User Guide
Safety

Electrical Safety
GGeenneerraall GG iiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Power off the printer when performing
these installations. Disconnect the power cord when removing covers and guards for
installing optional equipment. Except for user-installable options, there are no parts that
you can maintain or service behind these covers.
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
PPoowweerr CCoorrdd
Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power
strips, or power plugs for more than 90 days. When a permanent outlet receptacle
cannot be installed, use only one factory-assembled extension cord of the appropriate
gauge for each printer or multifunction printer. Always adhere to national and local
building, fire, and electrical codes regarding length of cord, conductor size, grounding,
and protection.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
a ground connection terminal.
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
• Do not place the printer in an area where people can step on the power cord.
Xerox®VersaLink®C8000W Color Printer
User Guide
Safety

• Do not place objects on the power cord.
• Do not plug or unplug the power cord while the power switch is in the On position.
• If the power cord becomes frayed or worn, replace it.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power
cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from the
electrical outlet.
EEmmeerrggeennccyy PPoowweerr OOffff
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the
problem if:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
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User Guide
Safety

Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
OOppeerraattiioonnaall GG iiddeelliinneess
• Do not remove any trays when the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the printer. Switch off the printer
promptly and contact your local Xerox representative.
WARNING:
• The metallic surfaces in the fuser area are hot. Always use caution when removing paper
jams from this area and avoid touching any metallic surfaces.
• To avoid a tip hazard, do not push or move the device with all the paper trays extended.
OOzzoonnee RReelleeaassee
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
PPrriinntteerr LLooccaattiioonn
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications.
• Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
Xerox®VersaLink®C8000W Color Printer
User Guide
3
Safety

• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
• Do not place the printer in locations susceptible to vibrations.
• For optimum performance, use the printer at the elevations specified in Elevation.
PPrriinntteerr SS pppplliieess
• Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies.
• Store all consumables in accordance with the instructions given on the package or container.
• Keep all consumables away from the reach of children.
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
• When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can
increase the risk of skin or eye contact.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer. The Total Satisfaction Guarantee is available in the United States
and Canada. Coverage could vary outside these areas. Please contact your Xerox representative
for details.
4 Xerox®VersaLink®C8000W Color Printer
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Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
• Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when
used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.
Xerox®VersaLink®C8000W Color Printer
User Guide
5
Safety

Printer Symbols
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols
guide at www.xerox.com/office/VLC8000Wdocs.
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning: Moving parts. To avoid personal injury, use caution.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to spill toner when handling the
waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.
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Safety

Symbol Description
Do not use paper attached with staples or any form of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
Do not copy money, revenue stamps, or postage stamps.
Xerox®VersaLink®C8000W Color Printer
User Guide
7
Safety

Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and
supplies, contact:
• United States and Canada: -800-ASK-XEROX ( -800-275-9376)
• Europe: [email protected]
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.
8 Xerox®VersaLink®C8000W Color Printer
User Guide
Safety

Xerox®VersaLink®C8000W Color Printer
User Guide
9
2
Getting Started
This chapter contains:
• Parts of the Printer ..................................................................................................................... 20
• Power Options............................................................................................................................ 28
• Accessing the Printer.................................................................................................................. 3
• Introduction to Apps.................................................................................................................. 32
• Information Pages ..................................................................................................................... 33
• The Embedded Web Server ........................................................................................................ 35
• Installation and Setup ............................................................................................................... 38
• Connecting the Printer ............................................................................................................... 40
• Installing the Software............................................................................................................... 52
• More Information ...................................................................................................................... 56

Parts of the Printer
FFrroonntt VViieeww
. Paper Trays (configurations vary from 2 to
4 trays)
2. USB Port
3. Control Panel
4. Center Top Tray
5. Center Bottom Tray
6. Front Door
20 Xerox®VersaLink®C8000W Color Printer
User Guide
Getting Started