Xylem GOULDS e-AB Series User manual

INSTRUCTION MANUAL
IM326 Rev 2
Smart Pump Range
Variable Speed Pump Unit

Table of Contents
1 Introduction and Safety........................................................................................................ 3
1.1 Introduction....................................................................................................................3
1.2 Safety............................................................................................................................ 3
1.2.1 Safety message levels............................................................................................ 3
1.2.2 User safety..............................................................................................................4
1.2.3 Wash the skin and eyes..........................................................................................5
1.3 Protecting the environment............................................................................................5
2 Transportation and Storage................................................................................................. 7
2.1 Examine the delivery..................................................................................................... 7
2.1.1 Examine the package............................................................................................. 7
2.1.2 Examine the unit..................................................................................................... 7
2.2 Unit handling..................................................................................................................7
2.3 Storage guidelines.........................................................................................................8
3 Product Description..............................................................................................................9
3.1 General description....................................................................................................... 9
3.2 Intended use..................................................................................................................9
3.2.1 Application alternatives........................................................................................... 9
3.3 Improper use................................................................................................................. 9
3.4 Data plates.................................................................................................................... 9
3.4.1 Motor specifications.............................................................................................. 10
3.4.2 Pump specifications.............................................................................................. 11
3.5 Design and layout........................................................................................................12
4 Installation.......................................................................................................................... 15
4.1 Mechanical installation................................................................................................ 15
4.1.1 Installation area.....................................................................................................15
4.1.2 Unit installation......................................................................................................15
4.2 Hydraulic installation....................................................................................................16
4.3 Electrical installation.................................................................................................... 18
4.3.1 Electrical requirements......................................................................................... 18
4.3.2 Wire types and ratings.......................................................................................... 19
4.3.3 Power supply connection...................................................................................... 19
5 Operation........................................................................................................................... 24
5.1 Precautions..................................................................................................................24
5.2 Wait times....................................................................................................................24
6 System Setup and Operation............................................................................................. 25
6.1 Programming precautions........................................................................................... 25
6.2 Control panel description.............................................................................................25
6.3 Push button descriptions............................................................................................. 25
6.4 LED description........................................................................................................... 26
6.4.1 POWER (power supply)........................................................................................26
6.4.2 STATUS................................................................................................................26
6.4.3 SPEED (speed bar).............................................................................................. 26
6.4.4 COM (communication).......................................................................................... 27
6.4.5 Units of measurement...........................................................................................28
6.5 Display.........................................................................................................................28
Table of Contents
Smart Pump Range INSTRUCTION MANUAL 1

6.5.1 Main Visualization................................................................................................. 28
6.5.2 Parameters menu visualization.............................................................................29
6.5.3 Alarms and errors visualization.............................................................................30
6.6 Software parameters................................................................................................... 30
6.6.1 Status parameters.................................................................................................31
6.6.2 Settings parameters..............................................................................................33
6.6.3 Drive configuration parameters.............................................................................34
6.6.4 Sensor configuration parameters..........................................................................37
6.6.5 RS–485 Interface parameters............................................................................... 38
6.6.6 Multi-pump configuration parameters................................................................... 39
6.6.7 Test run configuration........................................................................................... 40
6.6.8 Special parameters............................................................................................... 41
7 Maintenance.......................................................................................................................42
7.1 Precautions..................................................................................................................42
8 Troubleshooting................................................................................................................. 43
8.1 Alarm codes.................................................................................................................43
8.2 Error codes.................................................................................................................. 43
9 Technical Specification...................................................................................................... 46
9.1 Electrical and environmental specifications.................................................................46
9.2 Dimensions and weights..............................................................................................48
10 Cybersecurity................................................................................................................... 50
10.1 Xylem Product Cybersecurity.................................................................................... 50
10.2 Optimyze Security Features...................................................................................... 50
10.3 Optimyze Security Recommendations for End-User................................................. 51
Table of Contents
2 Smart Pump Range INSTRUCTION MANUAL

1 Introduction and Safety
1.1 Introduction
Purpose of this manual
The purpose of this manual is to provide necessary information for:
• Installation
• Operation
• Maintenance
CAUTION:
Read this manual carefully before installing and using the product. Improper use of the
product can cause personal injury and damage to property, and may void the warranty.
NOTICE:
Save this manual for future reference, and keep it readily available at the location of the unit.
1.2 Safety
WARNING:
• The operator must be aware of safety precautions to prevent physical injury.
• Operating, installing, or maintaining the unit in any way that is not covered in this manual
could cause death, serious personal injury, or damage to the equipment. This includes
any modification to the equipment or use of parts not provided by Xylem. If there is a
question regarding the intended use of the equipment, please contact a Xylem
representative before proceeding.
• Do not change the service application without the approval of an authorized Xylem
representative.
CAUTION:
You must observe the instructions contained in this manual. Failure to do so could result in
physical injury, damage, or delays.
1.2.1 Safety message levels
About safety messages
It is extremely important that you read, understand, and follow the safety messages and
regulations carefully before handling the product. They are published to help prevent these
hazards:
• Personal accidents and health problems
• Damage to the product
• Product malfunction
Definitions
Safety message level Indication
DANGER:
A hazardous situation which, if not avoided, will
result in death or serious injury
1 Introduction and Safety
Smart Pump Range INSTRUCTION MANUAL 3

Safety message level Indication
WARNING:
A hazardous situation which, if not avoided, could
result in death or serious injury
CAUTION:
A hazardous situation which, if not avoided, could
result in minor or moderate injury
Electrical Hazard:
The possibility of electrical risks if instructions are
not followed in a proper manner
NOTICE:
• A potential situation which, if not avoided, could
result in undesirable conditions
• A practice not related to personal injury
1.2.2 User safety
General safety rules
These safety rules apply:
• Always keep the work area clean.
• Pay attention to the risks presented by gas and vapors in the work area.
• Avoid all electrical dangers. Pay attention to the risks of electric shock or arc flash
hazards.
• Always bear in mind the risk of drowning, electrical accidents, and burn injuries.
Safety equipment
Use safety equipment according to the company regulations. Use this safety equipment
within the work area:
• Hard hat
• Safety goggles, preferably with side shields
• Protective shoes
• Protective gloves
• Gas mask
• Hearing protection
• First-aid kit
• Safety devices
NOTICE:
Never operate a unit unless safety devices are installed. Also see specific information
about safety devices in other chapters of this manual.
Electrical connections
Electrical connections must be made by certified electricians in compliance with all
international, national, state, and local regulations. For more information about requirements,
see sections dealing specifically with electrical connections.
Precautions before work
Observe these safety precautions before you work with the product or are in connection with
the product:
• Provide a suitable barrier around the work area, for example, a guard rail.
• Make sure that all safety guards are in place and secure.
1 Introduction and Safety
4 Smart Pump Range INSTRUCTION MANUAL

• Make sure that you have a clear path of retreat.
• Make sure that the product cannot roll or fall over and injure people or damage property.
• Make sure that the lifting equipment is in good condition.
• Use a lifting harness, a safety line, and a breathing device as required.
• Allow all system and pump components to cool before you handle them.
• Make sure that the product has been thoroughly cleaned.
• Disconnect and lock out power before you service the pump.
• Check the explosion risk before you weld or use electric hand tools.
Precautions during work
Observe these safety precautions when you work with the product or are in connection with
the product:
• Never work alone.
• Always wear protective clothing and hand protection.
• Stay clear of suspended loads.
• Always lift the product by its lifting device.
• Beware of the risk of a sudden start if the product is used with an automatic level control.
• Beware of the starting jerk, which can be powerful.
• Rinse the components in water after you disassemble the pump.
• Do not exceed the maximum working pressure of the pump.
• Do not open any vent or drain valve or remove any plugs while the system is pressurized.
Make sure that the pump is isolated from the system and that pressure is relieved before
you disassemble the pump, remove plugs, or disconnect piping.
• Never operate a pump without a properly installed coupling guard.
1.2.3 Wash the skin and eyes
Follow these procedures for chemicals or hazardous fluids that have come into contact with
your eyes or your skin:
Condition Action
Chemicals or hazardous
fluids in eyes
1. Hold your eyelids apart forcibly with your fingers.
2. Rinse the eyes with eyewash or running water for at least 15 minutes.
3. Seek medical attention.
Chemicals or hazardous
fluids on skin
1. Remove contaminated clothing.
2. Wash the skin with soap and water for at least 1 minute.
3. Seek medical attention, if necessary.
1.3 Protecting the environment
Emissions and waste disposal
Observe the local regulations and codes regarding:
• Reporting of emissions to the appropriate authorities
• Sorting, recycling and disposal of solid or liquid waste
• Clean-up of spills
Exceptional sites
CAUTION: Radiation Hazard
Do NOT send the product to Xylem if it has been exposed to nuclear radiation, unless Xylem
has been informed and appropriate actions have been agreed upon.
Recycling guidelines
Always follow local laws and regulations regarding recycling.
1 Introduction and Safety
Smart Pump Range INSTRUCTION MANUAL 5

Waste and emissions guidelines
Do not dispose of equipment containing electrical components
together with domestic waste.
Collect it separately in accordance with local and currently valid
legislation.
1 Introduction and Safety
6 Smart Pump Range INSTRUCTION MANUAL

2 Transportation and Storage
2.1 Examine the delivery
2.1.1 Examine the package
1. Examine the package for damaged or missing items upon delivery.
2. Record any damaged or missing items on the receipt and freight bill.
3. If anything is out of order, then file a claim with the shipping company.
If the product has been picked up at a distributor, make a claim directly to the distributor.
2.1.2 Examine the unit
1. Remove packing materials from the product.
Dispose of all packing materials in accordance with local regulations.
2. To determine whether any parts have been damaged or are missing, examine the
product.
3. If applicable, unfasten the product by removing any screws, bolts, or straps.
Use care around nails and straps.
4. If there is any issue, then contact a sales representative.
2.2 Unit handling
WARNING:
Assembled units and their components are heavy. Failure to properly lift and support this
equipment can result in serious physical injury and/or equipment damage. Lift equipment
only at the specifically identified lifting points. Lifting devices such as eyebolts, slings, and
spreaders must be rated, selected, and used for the entire load being lifted.
WARNING: Crush Hazard
Always lift the unit by its designated lifting points.
Use suitable lifting equipment and ensure that the product is properly harnessed.
Wear personal protective equipment.
Stay clear of cables and suspended loads.
2 Transportation and Storage
Smart Pump Range INSTRUCTION MANUAL 7

1 x
1 x
e-SVE
e-HME
1 x
1 x
1 x
1 x
RS001936
Figure 1: Lifting
2.3 Storage guidelines
Storage location
The product must be stored in a covered and dry location free from heat, dirt, and vibrations.
NOTICE:
Protect the product against humidity, heat sources, and mechanical damage.
NOTICE:
Do not place heavy weights on the packed product.
Ambient temperature
Store this product at an ambient temperature between –13°F (–25°C) and +149°F (+65°C)
and a relative humidity between 5% and 95%.
2 Transportation and Storage
8 Smart Pump Range INSTRUCTION MANUAL

3 Product Description
3.1 General description
This product is a variable speed pump unit and can be installed vertically or horizontally. It is
non self-priming.
3.2 Intended use
The product can be used to pump:
• Cold water
• Hot water
Refer to the standard installation, Operation, and Maintenance Manual for pump design
specification.
The variable speed pump units are made for the following applications:
• Pressure, level, and flow regulation applications,
• Single and multi-pump irrigation systems.
3.2.1 Application alternatives
Actuator (constant speed)
The unit operates as an actuator according to speed set point; this is done through user
interface, the corresponding analog input or the communication bus.
Controller (constant pressure)
This mode is set as the default operating mode, and is used for single pump operating units.
Cascade serial / Cascade synchronous
The units are connected via the RS–485 interface and communicate via the provided
protocol. The combination of the different units which are used in a multi-pump system
depends on the system requirements.
It is possible to run all pumps in cascade serial mode and cascade synchronous mode as
well. If one unit fails, then each pump of the system can become the lead pump and take
control.
3.3 Improper use
The product must not be used for closed loop systems.
3.4 Data plates
The data plate is a label showing:
• The main product details
• The identification code
Approval and certifications
For the approvals see the motor data plate.
3 Product Description
Smart Pump Range INSTRUCTION MANUAL 9

3.4.1 Motor specifications
Motor data plates
P. 1
P. 2
P. 4
P. 3
P. 5
P. 7
P. 8
P. 6
P. 9
P. 13
P. 11
P. 12
P. 10
P. 14
P. 15
P. 16
P. 17
P. 18
P. 19
V :
TG68 8
E481622
XYLEM SERVICE ITALIA SRL
VIA VITTORIO LOMBARDI 14 36075 MONTECCHIO MAGGIORE (VI) - ITALY
Hz :
A :
Type :
Code :
S/N :
PF :
kW :
HP :
rpm :
η230V :
Electronically Protected
CL :
CODE :
Duty
:
Tamb :
ENC. :
IP :
kg
Reg. No. 0752056096 MADE IN ITALY
Position Description Notes
1 Product/model name
2 Product part number
3 Serial number
4 Input voltage range 1~ 208-240V; 3~ 208-230 / 380-460 ; 3
HP, 3~ 380-460
5 Input frequency 50/60Hz
6 Rated input current range
7 Rated power factor
8 Rated shaft power [kW]
9 Rated shaft power [HP]
10 Rated power speed range 3000÷3600rpm
11 Rated efficiency
12 Insulation class 155 (F) – LW155-1
13 NEMA KVA Code
14 Duty S1 - Continuous
15 Max ambient temperature
16 Enclosure type 3R
17 IP grade
18 Unit weight
19 datamatrix:
• ECC type 200
• dot size 3pt
• min size 5.5x5.5mm
string composition: A#B where:
• A = serial number (date of
production-progressive number)
• B = product part number
• # = separator
Product UL recognized for US and
Canada
Mark applied only on US models
TG639
C3
kW
V
A
PF
min-1
IES
η 4/4
C3
IT18070000010490
Code:
S/N:
P. 1
P. 2
P. 4
P. 3
P. 5
P. 7
P. 6
Position Description Notes
1 Product part number
2 Serial number
3 Performance data
4 DE bearing size
3 Product Description
10 Smart Pump Range INSTRUCTION MANUAL

Position Description Notes
5 NDE bearing size
6 Network ID parameters for wireless
connections with expansion card
(not available yet)
7 Password
3.4.2 Pump specifications
e-HME nameplate
XYLEM INC. 1 GOULDS DR. AUBURN, NY USA
e-HME HORIZONTAL MULTISTAGE
www.xylem.com/goulds
GPM FEET RPM
HP
DO NOT OPERATE AT CLOSED DISCHARGE.
PSI
MAX
° FFLUID
MAX
AB Hz
SINGLE PHASE – AMB TEMP -15°C TO 45°C THREE PHASE – AMB TEMP -15°C TO 50°C
9
1
9
5
7
2
8
6
4
3
1. Catalog number
2. Capacity range
3. Rated Hz
4. Pump serial number
5. Rated horsepower
6. Maximum operating pressure
7. Maximum fluid temperature
8. TDH range
9. Rated Speed
e-SVE nameplate
XYLEM INC.
1 GOULDS DR.
AUBURN, NY USA
e-SVE Multistage Pump
www.xylem.com/goulds
DO NOT OPERATE AT CLOSED DISCHARGE
DRINKING WATER
NSF/ANSI 61 & 372
GPM RPMFT HP
° F MAX
PSI
MAX
BASIC
MODEL PEI
IMP
DIA.
9
1
9
5
7
2
8
64
3
1. Catalog number
2. Capacity Range
3. Model Number
4. Pump energy index
5. Rated horsepower
6. Impeller diameter
7. Maximum fluid temperature
8. TDH range
9. Rated Hz
3 Product Description
Smart Pump Range INSTRUCTION MANUAL 11

e-AB3 label
www.xylem.com/goulds
A01211C
e-AB3
Packaged Pumping System
2AB33HME08
DRINKING WATER
NSF/ANSI 61 & 372
LISTED
Packaged Pumping System
42UDC
e-SVI nameplate
e-SVI Multistage Pump
GPM FT
RPM
www.xylem.com/goulds
HP
PSI
MAX º MAXF
DO NOT OPERATE AT CLOSED DISCHARGE
MANUFACTURED IN USA
XYLEM INC. 1 GOULDS DR. AUBURN, NY USA
1
3
5
7
8
2
4
6
1. Catalog number
2. Rated flow
3. Rated head
4. Rated speed
5. Rated horsepower
6. Maximum operating pressure
7. Maximum fluid temperature
8. Pump serial number
3.5 Design and layout
The unit can be fitted with the features required by the application.
3 Product Description
12 Smart Pump Range INSTRUCTION MANUAL

5
2
3
64
5
9
1
7
3
9
1
64
10
2
1~ 3~
ESM_T0022_A_sc
8
ESM_M0005_B_sc
11
/ e-AB3
Figure 2: Main components — single-phase and three-phase models
Table 1: Description of components
Position number Description Tightening torque ± 15%
[Nm] [in•lbs]
1 Screw 1.4 12.4
2 Terminal box cover — —
3 Optional module with
strip
— —
4 M12 I/O cable gland 2.0 17.7
5 M20 cable gland for
power supply cables
2.7 23.9
6 M16 I/O cable guard 2.8 24.8
7 Drive (single-phase
model)
— —
8 Motor — —
9 Screw 6.0 53.1
10 Drive (three-phase
model)
- —
11 Spacer — —
3 Product Description
Smart Pump Range INSTRUCTION MANUAL 13

Pre-assembled factory components
Component Quantity Notes
Plug for cable gland
M12 3
M16 1
M20 1
Cable gland and
lock nut
M12 3
Cable out diameter
0.145–0.275 in (3.7
to 7.0 mm)
M16 1 0.177–0.394 in (4.5
to 10.0 mm)
Cable gland M20 1 0.265–0.512 in (7.0
to 13.0 mm)
Optional components
Table 2: Optional components
Component Description
Sensors The following sensors can be used with the unit:
• Level-sensor
RS–485 Module For the connection of a multi-pump system to a
supervision system, via cable (Modbus or BACnet
MS/TP protocol)
Adaptor M20 Metric to 1/2” NPT Adaptor (item is always
supplied for US market)
3 Product Description
14 Smart Pump Range INSTRUCTION MANUAL

4 Installation
4.1 Mechanical installation
4.1.1 Installation area
DANGER:
Potentially explosive atmosphere hazard. The operation of the unit in environments with
potentially explosive atmospheres or with combustible dusts (e.g.: wood dust, flour, sugars
and grains) is strictly forbidden.
Do not use the unit to handle hazardous or flammable liquid.
WARNING:
• Always wear personal protective equipment.
• Always use suitable working tools.
• When selecting the place of installation and connecting the unit to the hydraulic and
electric power supplies, strictly comply with current regulations.
• Ensure that the environmental / ingress protection rating of the unit (Type 3R, IP 55) is
suitable for the installation environment.
• Do NOT install this pump in swimming pools or marine areas. Failure to follow these
instructions could result in serious personal injury, death and/or property damage.
CAUTION:
• Environmental / ingress protection: to ensure the Type 3R (IP55) protection index is
achieved, make sure that the unit is closed correctly.
• Before opening the terminal box cover, make sure that there is no water in the unit.
• Make sure that all unused cable glands and cable holes are correctly sealed.
• Make sure that the plastic cover is correctly closed.
• Do not leave the terminal box without a cover to avoid the risk of damage due to
contamination.
• Risk of electrical shock or burn. The equipment manufacturer has not evaluated this unit
for use in swimming pools.
• This pump has been evaluated for use with water only.
4.1.2 Unit installation
• Position the unit as shown in Figure 3.
• Install the unit according to the liquid flow of the system.
• The arrows on the pump body indicate the flow and the rotation direction.
• The standard rotation direction is clockwise (looking at the fan cover).
• Always install a backflow-prevention device on the suction side.
• Always install the pressure sensor on the delivery side, after the check valve.
4 Installation
Smart Pump Range INSTRUCTION MANUAL 15

RS001937
Figure 3: Permitted positions
Minimum spacing
Area e-SM Drive model Free distance
Above the unit 103..105..107..111..115 > 10.2 in (260 mm)
Center-distance between units (to
ensure space for cabling)
103..105..107..111..115 > 10.2 in (260 mm)
303..305..307..311..315..322 ≥ 11.8 in (300 mm)
4.2 Hydraulic installation
• Install a pressure relief valve sufficient to limit the system pressure below the maximum
working pressure of the pump and tank (the minimum of the two). The pressure relief
valve must be plumbed to a drain to prevent damage due to flooding.
• Check that the sum of the pressure intake (for example, for the connection with a
municipal line or pressure tank) and the maximum pressure of the pump does not exceed
the value of the maximum permitted operating pressure of the controller or of the pump
(the minimum of the two).
• In cases where the water level is below the suction of the pump (lifting water), install a
check valve (foot valve) on the suction of the pump to make sure that the pump stays
primed.
• Install a gate valve to allow maintenance of the controller and pump or of the pressure
tank.
• It is advisable to install a tap for use during commissioning of the system if there is not
already an outlet near the pump.
• The controller plus electric pump can be used to connect the system directly to the
municipal supply line or to take water from a primary water supply tank.
• If connecting to a municipal supply, follow the applicable provisions set by the authorities
having jurisdiction.
• It is advisable to install a pressure switch on the suction side for turning off the pump if
there is low pressure in the in-coming supply line. Protects against dry running.
• If connecting to a primary water supply tank, it is advisable to install a float for turning off
the pump when there is no water. Protects against dry running.
• Refer to the instruction manual of the pump for further information.
The following images show a single pump system and a multi-pump system respectively.
4 Installation
16 Smart Pump Range INSTRUCTION MANUAL

7
6
415 4
8
7
2
4
9
RS001938
Figure 4: Single-pump system
4
1
5 4
4
1
5 4
4
1
5 4
8 8
8
7
4
9
2
6
7
3
RS001939
Figure 5: Multi-pump system
1. Pump with e-SM Smart Motor drive
2. Diaphragm pressure tank
3. Distribution panel
4. On-Off valve
5. Check valve
6. Low water control
7. Pressure gauge
8. Pressure sensor
9. Drain tap
Pressure tank
On the pump delivery side there is a diaphragm pressure tank, which gives the possibility of
maintaining the pressure inside the piping when the system is not being used. The unit stops
the pump from continuing to run at zero demand and reduce the size of the tank that is
required for supply purposes.
Select a tank suitable for the system pressure, and pre-load it in accordance with the values
indicated in the Quick Start Guide.
4 Installation
Smart Pump Range INSTRUCTION MANUAL 17

4.3 Electrical installation
Electrical Hazard:
The connection to the electric power supply must be completed by an electrician possessing
the technical-professional requirements outlined in the current regulations.
4.3.1 Electrical requirements
• The local regulations in force overrule specified requirements listed below.
Electrical connection checklist
Check that the following requirements are met:
• The electrical leads are protected from high temperature, vibrations, and collisions.
• The current type and voltage of mains connection must correspond to the specifications
on the data plate on the pump.
• The supply power line is provided with:
– A disconnect switch with a contact gap of at least 0.12 in (3 mm) must be installed
between the electrical service panel and controller.
WARNING:
To reduce the risk of electric shock, install only on a circuit protected by a ground-fault circuit
interrupter (GFCI)
The electrical control panel checklist
NOTICE:
The electrical service panel must match the ratings of the electric pump. Inappropriate
combinations do not guarantee the protection of the unit.
Check that the following requirements are met:
• The electrical service panel must protect the converter and the pump against short
circuit. A time lag fuse or a circuit breaker (Type C model is suggested) can be used to
protect the pump. Use only time-delay fuses to protect the pump.
• The pump has built-in overload and thermal protection. No additional overload protection
is required.
Electrical Hazard:
Before starting work on the unit, make sure that the unit and the control panel are isolated
from the power supply and cannot be energized.
Grounding (earthing)
Electrical Hazard:
• Always connect the external protection conductor to the ground terminal before
attempting to make any other electrical connections.
• Connect all the electric accessories of the pump and the motor to the ground, making
sure that the connections are completed correctly.
• Check that the protection conductor (ground) is longer than the phase conductors; in
case of accidental disconnection of the power supply conductor, the protection conductor
(ground) must be the last one to detach itself from the terminal.
Use a cable with several strands to reduce electric noise.
4 Installation
18 Smart Pump Range INSTRUCTION MANUAL