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Warranty Information
Free Warranty Period and Scope
Warranty Period
This product is warranted for twelve months after being delivered to the end user or if applica-
ble eighteen months from the date of shipment from Yaskawa’s factory whichever comes first.
Scope of Warranty
Inspections
Periodic inspections must be conducted by the end user. However, upon request, Yaskawa or
one of Yaskawa’s Service Centers can inspect the product for a fee. In this case, if after confer-
ring with the end user, a Yaskawa product is found to be defective due to Yaskawa workmanship
or materials and the defect occurs during the warranty period, then this fee will be waived and
the problem remedied free of charge.
Repairs
If a Yaskawa product is found to be defective due to Yaskawa workmanship or materials and the
defect occurs during the warranty period, Yaskawa will provide a replacement, repair the defec-
tive product, and provide shipping to and from the site free of charge.
However, if the Yaskawa Authorized Service Center determines that the problem with a
Yaskawa product is not due to defects in Yaskawa’s workmanship or materials, then the end user
will be responsible for the cost of any necessary repairs. Some problems that are outside the
scope of this warranty are:
•Problems due to improper maintenance or handling, carelessness, or other reasons where the
end user is determined to be responsible.
•Problems due to additions or modifications made to a Yaskawa product without Yaskawa’s
understanding.
•Problems due to the use of a Yaskawa product under conditions that do not meet the recom-
mended specifications.
•Problems caused by natural disaster or fire.
•Or other problems not due to defects in Yaskawa workmanship or materials.
Warranty service is only applicable within Japan.
However, after-sales service is available for end users outside of Japan for a reasonable fee.
Contact your local Yaskawa representative for more information.
Exceptions
Any inconvenience to the end user or damage to non-Yaskawa products due to Yaskawa's defec-
tive products whether within or outside the warranty period are NOT covered by this warranty.
Restrictions
•The Matrix converter was not designed or manufactured for use in devices or systems that
may directly affect or threaten human lives or health.
•Customers who intend to use the product described in this manual for devices or systems
relating to transportation, health care, space aviation, atomic or electric power, or underwater
use must contact their Yaskawa representatives or the nearest Yaskawa sales office before-
hand.
•This product has been manufactured under strict quality-control guidelines. However, if this
product is to be installed in any location where failure of this product could involve or result
in a life-and-death situation or loss of human life or in a facility where failure may cause a
serious accident or physical injury, safety devices must be installed to minimize the likelihood
of any accident.
