Yealink WH63 User manual

YEALINK WH63
IN EAR DECT HEADSET
USER MANUAL

TABLE OF CONTENTS
CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS
GETTING STARTED ..................................................................................................................................
PACKAGE CONTENTS.
CONNECTING THE HEADSET ..................................................................................................................
CONNECT THE HEADSET TO PC OR DESK PHONE, USB CONNECT SOFTWARE.
BASE AND HEADSET CONTROLS ............................................................................................................
BASE LEDS ..............................................................................................................................................
CALL HANDLING FROM THE HEADSET ....................................................................................................
ANSWER, END, REJECT + HOLD.
CALL HANDLING FROM THE BASE ..........................................................................................................
ANSWER, END, REJECT + REDIAL FROM MaX UC OR THE DESK PHONE.
MERGE TWO CALLS ................................................................................................................................
MERGE AN ACTIVE MaX UCA CALL AND AN ACTIVE CALL ON THE BASE.
TRANSFER CALLS BETWEEN HEADSET + DESK PHONE ............................................................................
SWITCH CALLS TO THE HEADSET FROM THE DESK PHONE + THE DESKPHONE TO THE HEADSET
HANDLING MULTIPLE CALLS ...................................................................................................................
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2
3
4
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5
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6
6
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

YEALINK WH63 DECT HEADSET
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
1
GETTING STARTED
Unbox the contents of the headset.
PACKAGE CONTENTS
BASE HEADSET POWER ADAPTER MICRO USB TO
USB-A USB
CABLE 0.8M
MICRO USB TO
USB-A USB
CABLE 1.0M
QUICK START GUIDE
NOTES: You should use the included accessories as other accessories may have compatibility issues that prevent them from working
properly.
Be sure to connect the base to a DC power supply, not just the USB power supply.
EARHOOK + EARTIPS

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2
CONNECTING THE HEADSET
The following diagram will assist with connect the headset properly.
Connect to Power Supply
Connect to PC
+Dock the headset into the charger.
+Before initial use, dock the headset for at least 30 minutes.
+For the initial use the headset is successfully paired with the base when you dock it in the base.
Connect busylight
(available soon).
CONNECT TO PC/DESK PHONE WITH THE INCLUDED USB CABLE
Connect one end of one of the included USB cables to the PC port on the base and the other end into the USB Port on the PC.
Connect one end of the other included USB cable to the Phone port on the base and the other end into the USB Port on the desk phone.
IMPORTANT: You need to connect the PC to the Micro USB port of the base marked with the text PC.
CHARGE THE HEADSET BEFORE USE
Connect to
Desk Phone
YEALINK USB CONNECT SOFTWARE
Yealink provides a USB device manager client called Yealink USB Connect that can be used to personalize and manage your Yealink
Headsets.
Download the software from the Yealink website at https://www.yealink.com/product/yuc.
See the separate Yealink USB Connect Quick Reference Guide at www.northland.net/support.

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Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
3
BASE AND HEADSET CONTROLS
1 Status Indicator Panel
2 PC Button
4 Phone Button
3 Voice Assistant
Button
No. Name Description
1 Status Indicator Panel
Indicates the mute status, audio status, and headset battery status.
+Solid White: Unmuted
+Solid Red: Muted
+Solid Green: Audio connection between base and headset is normal
+Flashing Orange: headset is disconnected with base (power off/out of range)
2 PC Button +Press to connect the headset to MaX UC to place a call.
+Press to answer or end a MaX UC call.
3 Voice Assistant Button Hold for two seconds to activate the voice assistant.
4 Phone Button +Press to connect the headset to the desk phone to place a call.
+Press to answer or end a call on the desk phone.
5 Status and Busylight Indicates, charging or call status. (Busy Light coming soon)
6 Volume Control Panel Adjusts the volume of your headset
8 Mute Button8 Mute Button
7 Call Button7 Call Button
6 Volume Control Panel6 Volume Control Panel
5 Status LED (Busy Light LED Coming Soon)5 Status LED (Busy Light LED Coming Soon)
7 Call Control Button
+ Hold for three seconds to power the headset on/off
+ Press once to answer an incoming call
+ Double-press to reject an incoming call
+ Press once to end an active call
+ Hold for two seconds to answer an incoming call and put the active call on hold
+ Hold for two seconds to switch between held call and active call
+ Press once to end the active call and answer the incoming call
+ Double-press to stay on the active call and reject the incoming call
8 Mute Button Press to toggle the microphone on/off

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4
WH63 BASE STATUS LEDS
The following LED indicators appear on the base of the WH63 headset.
PC DESK PHONE BUTTON
Off PC/desk phone device is not connected.
Glows white PC/desk phone device is connected and in the idle state.
Glows green In a call.
Fast green flash Ringing.
Green double flash Call is on hold.
CALL HANDLING FROM THE HEADSET
+Answer a Call: Press the Call Control button or undock the headset.
NOTE: Auto Answer must be turned on to answer the call by undocking the headset.
+End a Call: Press the Call Control button or dock the headset.
+Reject a Call: Double-press the Call Control button.
+Hold a Call: Hold the Call Control button for two seconds.
+Resume Held Call: Hold the Call Control button for two seconds.
+Adjust the Volume: Press the Volume Control button up/down.
Call Control Button
Volume Up/Down Button
Mute Button
IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or
base.

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5
CALL HANDLING FROM THE BASE
+Answer a Call: Press the PC button.
+End a Call: Press the PC button or dock the headset.
+Reject a Call ON MaX UC: Double-press the PC button.
+Reject a Call on Desk Phone: Double-press the Phone button.
+Redial a MaX UC Call: Double-press the PC button.
+Redial a Desk Phone Call: Double-press the Phone button.
PC Button Phone Button
Voice Assistant Button
HANDLE MULTIPLE CALLS
+End Current Call and Answer Incoming Call: Press the Call Control button.
+Place Current Call on Hold and Answer Incoming Call: Hold the Call Control button for two seconds.
+Switch Between Held Call and Active Call: Hold the Call Control button for two seconds.
+Reject the Incoming Call While on an Active Call: Double-press the Call Control Button.
IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or
base.

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Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
6
TRANSFER A CALL FROM THE DESK PHONE TO THE HEADSET
BEFORE YOU BEGIN:
+The base must be connected to the Desk Phone via USB.
+A call is answered on the desk phone using the handset or speaker phone.
PROCEDURE:
+Press the Call Control button on the headset.
+Lift the headset from the base.
It may be necessary to press the headset key on the desk phone. The audio will transfer from the desk phone to the headset.
TRANSFER A CALL FROM THE HEADSET TO THE DESK PHONE
BEFORE YOU BEGIN:
+The base must be connected to the Desk Phone via USB.
+A call is answered on the headset.
PROCEDURE:
Do one of the following on the desk phone:
+Pick up the handset.
+Press the speaker key.
The audio will transfer from the headset to the desk phone.