Yealink Telkom W52P User manual

BT Cloud Voice Smart
Yealink W52P IP DECT phone
User guide

2
What’s in this guide
Contents

3
What’s in the box? You should have…
Section 1: Setting up your new phone

4
Step 1: Connect the Base Station to
your broadband hub or router
1. Plug one end of the black Ethernet cable into the internet port on the Base Station
2. Plug the other end into the hub (if it’s a BT hub, it’ll be one of the yellow ports)
3. Plug the power adaptor into the Base Station (it’ll turn itself on)
1. Place the charger cradle where you want to keep your phone handset
2. Plug the power adapter into the charging cradle
3. Put the batteries into the handset and turn it on
4. The handset will then connect to the Base Station and install any essential updates,
which could take up to 10 minutes
5. While it’s updating, place it in the cradle to charge the batteries (it takes about 6 hours
for a full charge)
Once any updates are complete (and the batteries have sufficient charge),
the phone will be ready to use.
Step 3: You’re all done
Step 2: Charge up the phone,
turn it on, install updates

5
Section 2: Getting to know your phone
1Earpiece
2Screen See next page for details.
3Soft keys See next page for details.
4Speakerphone Switch between normal phone and speakerphone.
Answer incoming calls directly on speakerphone.
5Headset
connection 2.5 mm
6Call button Press to make and receive calls. Also use it to access the redial call list.
7Keypad
8Star/silent button Press and hold to turn silent mode on or off.
9Redirect button Transfers a call to another number.
10 Microphone
11 Mute button Turns mute on or off.
12 Hash/lock button Press and hold to lock or unlock the keypad.
13 On/end call
button
Rejects an incoming call (and sends to voicemail). Ends a call. Cancels an
action. From the home screen, press and hold to turn the phone on or
off. From the menu, press once to go back a step, or press and hold to
return to the home screen.
14 Missed call/
voicemail button Flashes if you have a missed call or voicemail. Press to see the details.
15 Up, down, left,
and right buttons
Scroll through screens and information. Press and hold any of these
buttons from the home screen to set as shortcut for quick access to
features.
OK button Confirms actions or enters the main menu.
2.1 The handset

6
2.2 The screen
Notification bar
This shows the signal strength indicator, handset number, and battery status.
Main screen
This shows caller information, menu screens, time and date, and the handset name.
Soft key functions
These change depending on the screen and include: Accept, Save, Clear, Options,
Resume, Swap, OK, Back, Transfer, Conference, Call, Silence, History, and End.
Signal strength icon
This shows the strength of the connection between the phone and the base station,
from no reception to strong:

7
Battery charge icon
Screen icons
Charging status Icon
Fully charged
75% charged
50% charged
25% charged
10% charged
Almost flat
Icon Description
Anonymous call
Anonymous call rejection
Missed call
Voicemail
Keypad lock
Silent mode
Do not disturb
Call forward
Call hold
Call mute
Unassigned outgoing line
Unusable line
Loudspeaker on
Headset mode on
Normal call
Conference call

8
2.3 The base station
What it is What it does
1 Paging key
Press once to make your handset ring (handy if you can’t find it)
Toggles through the registration mode
Resets the base station to its factory settings
2 Handset status LED
Steady green light: handset is connected to the base station
Rapid flashing green light: the base station is paging the handset
Slow flashing green: the base station is in registration mode.
3 Network status LED Steady green light: the base station is connected to the internet
Slow flashing green: the base station isn’t connected to the internet
4 Power status LED
Steady green light: the base station is connected to power
Slow flashing green: the base station is downloading essential updates
or in the resetting process
No light: the base station is not connected to power

9
Calling a number from
your directory
Calling a new number
Calling a number from
your call history
Calling a number from
your redial number list
Calling a number using
the speed dial key
You can make calls in various ways depending on whether you’ve dialled the number
before or not.
1. Dial the number
2. Press
1. Press when the handset is idle
2. Select Local Directory
3. Press or to select a contact or number
4. Press
1. Press the History soft key and select a call history list
2. Press or to pick the number you’re looking for
3. Press
1. Press when the handset is idle.
2. Press or to pick the number you’re looking for
3. Press
1. Press and hold the speed dial key for the number you want
2. Stop pressing when you hear the phone dialling
See section 3.10 ‘Speed dial’ for how to set up your speed dial keys.
Section 3: Using your new phone
3.1 Making calls

10
3.2 Answering calls
3.3 Call waiting
Answer a call on handset
Using call waiting
Turning call waiting off
Answer a call on speakerphone
End a call
1. Press
2. Or press the Accept soft key
If you’re already on a call when another one comes in, you’ve got three options:
1. Accept the new call and place the original call on hold
Press or the Accept soft key
2. Reject the new call
Press
3. Ignore the new call
Press the Silence soft key
You can disable call waiting and instead automatically reject the new incoming call.
1. Enter the main menu
2. Select
3. Select Call Waiting
4. Follow the menu
5. Press the Save soft key to accept the change
1. Press
1. Press

11
Muting a call
Putting a call on hold
1. Press during a call to mute or un-mute the microphone
To put a call on hold
1. Press the Options soft key during a call
2. Select Hold
To resume the call
1. Press the Resume soft key
If you have more than one call on hold, press the Swap soft key
to switch between your calls.
You can adjust the ringer volume of your handset using the menu or the left and right
navigation keys on the keypad.
1. When the handset is idle, press or
2. Press to decrease the ringer volume, press to increase it
3. Press the Save soft key to accept the change or Back to cancel
1. Press on the base station
2. All handsets registered to this base station will ring simultaneously
3. Press any key on the handset or press again on the base station
to stop the ringing.
3.4 Hold and mute
3.5 Ringer volume
3.6 Finding a misplaced handset

12
3.7 Using your local directory
3.8 Using your caller blacklist
3.9 Call history
Adding contacts
Searching for contacts
You can store up to 100 contacts on a handset (each including a name, mobile number,
and office number), which you can dial directly.
You can add up to 30 numbers to your caller blacklist. Your phone will automatically reject
calls from any numbers on the list before they get to you. Great for avoiding frequent
nuisance callers.
This is where you’ll find details of all calls made and received on the phone: incoming,
outgoing, and missed calls, together with time, date, and duration.
You can add contacts to your local directory manually or from the call history.
1. Press OK to enter the main menu
2. Select
3. Select Telephony
4. Select Caller Blacklist
5. Press the OK soft key
6. If there is already an entry, press the Options soft key and select New Entry
7. Enter the number in the Phone Number field
8. Press the Save soft key to accept the change or Back to cancel
Search for contacts by typing the contact name or number; potential
matches will appear on the main screen.

13
With speed dial you can call your most frequently dialled numbers just by pressing a
single button, rather than having to key in the number or select it from your local
directory. From your local directory, you can assign up to eight speed dial numbers to
buttons 2-9 inclusive.
1. Enter the main menu
2. Select
3. Select Telephony
4. Select Speed Dial
5. The screen will show all available speed dial keys
6. Press or to highlight the key you want to assign the number to and
press the Assign soft key
7. Press or to highlight the directory you want to use (if you’ve got more
than one)
8. Select the contact you want to assign to the speed dial button
9. If there’s only one number for the contact in the directory, press the OK soft key to
assign the number to the speed dial key
10. If you’ve got both the office number and the mobile number in the directory, press
the OK soft key to display both numbers
- Press or to highlight the number you want
- Press the OK soft key to assign the number to the speed dial key
1. Enter the main menu
2. Select
3. Select Telephony
4. Select Speed Dial
5. The screen will show all available speed dial keys
6. Press or to highlight the speed dial key whose number you want to delete
7. Press or the Clear Key soft key to delete the assigned speed dial number
3.10 Speed dial
Assign a speed dial number
To delete a speed dial number

14
Call transfer
Blind transfer
Semi-attended transfer
Attended transfer
Send all calls directly
to voicemail
There are three ways to transfer a call:
You may also know this as a ‘cold’ transfer. You tell your caller you’re going to transfer
them, then you transfer the call to the other number but you don’t know if there’s a dial
tone, let alone if the call is answered.
1. Press the Options soft key during a call, and then choose Transfer
2. Enter the number you want to transfer the call to
3. Press the Transfer soft key
You leave the caller in the call queue for the new number, so you know there’s a dial
tone and that the call should be answered.
1. Press the Options soft key during a call, and then choose Transfer
2. Enter the number you want to transfer the call to
3. Press to dial out
4. Press the Transfer soft key when you hear the ring tone
You may also know this as a ‘warm’ transfer. You stay with your caller until the person
you’re transferring them to answers the call. You can then introduce the caller before
dropping off the call.
1. Press the Options soft key during a call, and then choose Transfer
2. Enter the number you want to transfer the call to
3. Press to dial out.
4. Press the Transfer soft key after the call is answered
Use Do Not Disturb to send all calls to voicemail.
Turn Do Not Disturb on or off
1. Enter the main menu
2. Select
3. Select Do Not Disturb
4. Follow the menu
5. Press the Save soft key to accept the change or Back to cancel
3.11 Call features

15
Check Do Not Disturb status
Set up a conference call from scratch
Set up a conference call with someone
you’ve got on hold
Withhold your number on outgoing calls
When Do Not Disturb is on, you’ll see the icon on the idle screen or when you press the
Line soft key. Your phone will reject all incoming calls until you turn Do Not Disturb off.
If you miss any calls while Do Not Disturb is on, you’ll see the missed call icon followed
by the number of calls you’ve missed.
You can talk to two people at the same time by setting up a conference call on your phone.
And if you’ve got someone on hold, you can bring another caller into the conversation.
1. Call the first person
2. Press the Options soft key
3. Select Conference
4. If you want to conference in someone from your directory –
a. Press the Directory soft key
b. Select the office or mobile number of your contact
c. Press OK
d. Press the Call soft key
5. If you want to conference in someone by their phone number –
a. Dial their number
b. Press OK or the Conf. soft key
6. When the second person answers the call, you can have a quick word before
bringing them into the conference
7. Press the Conf. soft key to join everyone in the conference
Either someone else calls you or you call them while you’ve got a caller on hold and you
want to start a conference call with both of them.
1. Press the Options soft key
2. Select Conference
3. Both calls are now in conference with you
4. To drop the conference call, press or the End soft key
You can stop people seeing your number when you call them by using Anonymous Call.
1. Enter the main menu
2. Select
3. Select Anonymous Call
4. Follow the menu
5. Press the Save soft key to accept the change or Back to cancel
Conference Call

16
Automatically reject ‘withhold
number’ calls
Voicemail
You can automatically reject any incoming call from someone who withholds their number.
1. Enter the main menu
2. Select
3. Select Anon. Call Rejection
4. Follow the menu
5. Press the Save soft key to accept the change or Back to cancel
When you get a new message, the ‘Missed call/voicemail’ button
(see 14 in section 2.1 ‘The handset’) flashes red.
• The screen shows how many messages are waiting for you
• Dial 1571 to listen to them
There are loads of features and settings that you can access and change from the main
menu. The phone has three levels, which you can access using the ‘up, down, left, and
right’ buttons (see 15 in section 2.1 ‘The handset’). Use the Back soft key or to
return to the previous menu level.
To enter the main menu, press OK when the handset is idle. The six top-level menus appear
as icons:
3.12 All features available
from the main menu

17
Menu structure
Is your registered address correct?
Calling 999 or 112 in a power cut
Your BT Cloud Voice phone number is registered to a specific address, so when you make a
999 or 112 call from your phone number, that’s the address the emergency services will
see. If you use your BT Cloud Voice service at a different address, the registered address
does not automatically change. So if your work location changes please tell us so we can
update your registered address.
You might not be able to make 999 or 112 calls when there’s a power or network failure
or if you’re trying to use the service through a mobile application.
3.13 Calling 999 or 112: you must read this

Oces Worldwide
The services described in this publication are subject to availability and may be
modied from time to time. Services and equipment are provided subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2018. Registered oce: 81 Newgate Street,
London EC1A 7AJ. Registered in England No. 1800000.
April 2018