
SmartConnect®Hosted Business Phone System
Yealink W52P Quick Reference Guide
AUSTRALIA’S BEST
BUSINESS TELCO
How to Forward a Call
To enable Call Forwarding
• PressthekeytoenterthemainmenuandselectCall
Features>Call Forward
• Pressortohighlightthedesiredline,thenpress
theOKsoftkey
• Pressortohighlightthedesiredforwardingtype,
thenpresstheOKsoftkey
Always Forward or Busy Forward or No Answer Forward
• SelectEnabledfromtheStatuseld
• Pressorforthedesiredringtimetowaitbefore
forwarding(onlyforNo Answer Forward)intheAfter Ring
Timeeld
• PresstheSavesoftkeytoaccept.
How to Place a Call on Hold
To place a call on hold
• PresstheOptionssoftkeyduringacall,pressHold,then
pressOK
To resume the call;
• PresstheResumesoftkey
If there are 2 calls on hold
• PresstheResumesoftkeytoresumethecurrentcall
• PresstheSwapsoftkeytoswapbetweenthetwocalls
How to Transfer a Call
You can transfer a call in the following ways:
BLIND Transfer - The call is transferred directly without the
need to announce the caller
• PresstheOptionssoftkeyduringacallandpressTransfer
• Enterthenumberyouwanttotransferthecallto
• PresstheTransfersoftkey
ASSISTED Transfer - Allows you to announce the caller prior
to releasing the call
• PresstheOptionssoftkeyduringacallandpressTransfer
softkey
• Enterthenumberyouwanttotransferthecallto
• Whenthesecondpartyanswersannouncethecallthen
presstheTransfersoftkey
Basic Operations
Turning Handset On/Off
• LongpressuntiltheLCDscreenlightsupOR
• Placethehandsetinthechargercradletoturnon
automatically
• Longpressagaintoturnthehandsetoff
Locking/Unlocking keypad
• Longpresstolockthekeypad
• Longpressagaintounlockthekeypad
Switching Silent Mode On/Off
• Longpresstoswitchthesilent mode on
• Longpressagaintoswitchthesilent mode off
How to Place a Call
To place a call directly
• Enterthedesirednumberonthehandset,thenpress
OR To place a call from the local directory
• Presswhenthehandsetisidle;selectLocalDirectory
• Pressortohighlightthedesirednumber,then
presstodial
How to Answer/End a Call
To answer a call, do one of the following;
• PresstheAcceptsoftkey
• Pressorforspeakermode
To End a Call
• Press
Contact Directory
To access the directory
• Pressthekey,andthenscrollthroughsubmenuto
• PressthekeyortheOKsoftkeytoaccessthedirectory
Call History
While the phone is idle
• PresstheHistorysoftkeytoviewthehistorylists:All Calls,
Outgoing Calls,Missed CallsandAccepted Calls
• Pressortohighlightthedesiredlist,thenpressthe
OKsoftkey
• TheLCDscreendisplaysallentriesoftheselectedlist
• Pressortohighlightthedesiredentry,thenpress
tocallbackorpressViewsoftkeytodisplaydetailsofthe
entry