Yealink T55A Teams User manual

| Contents | ii
Contents
About This Guide............................................................................................6
Related Documentations........................................................................................................................................................6
Getting Started with Teams IP Phones........................................................6
Hardware of T55A.....................................................................................................................................................................6
Power LED Indicator................................................................................................................................................................ 7
Accessing Screens on Yealink Teams Phones...............................................................................................................8
Accessing the Calls Screen......................................................................................................................................8
Accessing the Meetings Screen............................................................................................................................9
Accessing the Voicemail Screen.........................................................................................................................10
Entering Data and Editing Fields..................................................................................................................................... 11
Using the On-screen Keyboard.......................................................................................................................... 11
Using the On-screen Dial Pad............................................................................................................................ 12
Using the Phone Keypad...................................................................................................................................... 12
Signing into and Locking Your Phone.......................................................12
Signing in to Your Teams Phone.................................................................................................................................... 12
Signing in to Microsoft Teams on Your Phone........................................................................................... 13
Signing in to Microsoft Teams via Web Sign-in......................................................................................... 14
Signing out of Your Teams Phone................................................................................................................................. 15
Phone Lock................................................................................................................................................................................15
Creating a Lock PIN................................................................................................................................................ 16
Enabling Phone Lock...............................................................................................................................................16
Setting the Idle Timeout for Phone Lock.......................................................................................................16
Unlocking Your Phone............................................................................................................................................16
Changing Your Lock PIN..................................................................................................................................... 17
Disabling Phone Lock............................................................................................................................................. 17
Using a Teams Phone as a Common Area Phone................................................................................................... 17
Signing in to a CAP/Meeting Account............................................................................................................17
Signing out of a Common Area Phone.......................................................................................................... 20
Changing Your Presence Status..................................................................20
Audio Calls................................................................................................... 21
Switching among the Handset, Speakerphone and Headset Modes............................................................... 22
Placing Calls..............................................................................................................................................................................22
Calling Contacts........................................................................................................................................................ 22
Dialing the Number.................................................................................................................................................22
Placing Multiple Calls..............................................................................................................................................23
Placing a Call from Call History......................................................................................................................... 23
Placing a Call from Voicemail............................................................................................................................. 23
Placing an Emergency Call from a Locked Phone......................................................................................23
Answering Calls....................................................................................................................................................................... 23
Answering a Call....................................................................................................................................................... 23
Answering a Call When in a Call....................................................................................................................... 24

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Muting and Unmuting Audio............................................................................................................................................24
Holding and Resuming Calls............................................................................................................................................. 24
Placing a Call on Hold........................................................................................................................................... 24
Resuming a Call........................................................................................................................................................ 24
Ending or Rejecting an Active Call................................................................................................................................. 24
Ending All Calls in the Process.........................................................................................................................................25
Transferring Calls.................................................................................................................................................................... 25
Performing a Blind Transfer.................................................................................................................................25
Performing a Consultative Transfer.................................................................................................................. 25
Forwarding All Incoming Calls..........................................................................................................................................25
Forwarding Calls to Voicemail............................................................................................................................ 26
Forwarding Calls to a Contact or Number.................................................................................................... 26
Forwarding Calls to Delegates............................................................................................................................26
Forwarding Incoming Calls if Unanswered..................................................................................................................26
Synchronizing Incoming Calls to the Specified Contact/Delegates...................................................................27
Parking and Retrieving Calls on the Teams Server..................................................................................................27
Parking Teams Calls.................................................................................................................................................27
Retrieving Parked Calls.......................................................................................................................................... 27
Call Queue................................................................................................................................................................................. 28
Blocking Calls with No Caller ID......................................................................................................................................28
Anonymous Call...................................................................................................................................................................... 28
Conference Calls........................................................................................... 29
Initiating a Conference by Calling Multiple Contacts............................................................................................. 29
Initiating a Conference Call by Inviting Other Contacts........................................................................................ 29
Initiating a Conference Call From Call History...........................................................................................................29
Managing the Conference Participants.........................................................................................................................30
Muting All Conference Participants..................................................................................................................30
Muting Individual Conference Participants....................................................................................................30
Removing the Participants from the Conference........................................................................................30
Re-inviting the Participants Who Have been Removed...........................................................................30
Viewing the Details of Participants...................................................................................................................31
Adding Participants to a Conference Call....................................................................................................................31
Leaving the Conference.......................................................................................................................................................31
Using the Teams Meeting Feature............................................................. 31
Scheduling a Meeting on the Teams Phone.............................................................................................................. 32
Viewing the Meeting Details............................................................................................................................................. 32
Joining a Scheduled Teams Meeting.............................................................................................................................32
Responding to the Meeting Invitation..........................................................................................................................32
Canceling the Scheduled Meeting.................................................................................................................................. 33
Editing the Scheduled Meeting........................................................................................................................................33
Deleting the Scheduled Meeting.....................................................................................................................................34
Using the Voicemail..................................................................................... 34
Listening to the Voicemail..................................................................................................................................................34
Deleting Voicemail Messages........................................................................................................................................... 34
Viewing the Details of the Contacts.............................................................................................................................. 35
Teams Phone Settings................................................................................. 35
Using the Dark Theme.........................................................................................................................................................35
Setting the Language........................................................................................................................................................... 36

| Contents | iv
Time and Date Display.........................................................................................................................................................37
Setting the Time and Date Manually...............................................................................................................37
Changing the Time and Date Format..............................................................................................................37
Screen Savers........................................................................................................................................................................... 37
Changing the Waiting Time for Screen Saver..............................................................................................38
Changing the Screen Saver Background........................................................................................................38
Changing the Screen Backlight Brightness and Time............................................................................................. 38
Bluetooth....................................................................................................................................................................................39
Activating the Bluetooth Mode..........................................................................................................................39
Pairing and Connecting the Bluetooth Headset..........................................................................................39
Editing Your Phone's Bluetooth Device Name.............................................................................................39
Disabling Your Phone Discovery........................................................................................................................40
Renaming the Paired Bluetooth Devices........................................................................................................40
Disconnecting the Bluetooth Device................................................................................................................40
Un-pairing the Bluetooth Devices.....................................................................................................................40
Deactivating the Bluetooth Mode.....................................................................................................................41
Accessibility Features............................................................................................................................................................ 41
Large Text.................................................................................................................................................................... 41
High Contrast Mode............................................................................................................................................... 41
Color Correction........................................................................................................................................................41
Wireless Network......................................................................................... 42
Activating the Wi-Fi Mode............................................................................................................................................... 42
Connecting to the Wireless Network.............................................................................................................................42
Connecting to an Available Wireless Network Manually.........................................................................42
Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS).......................................43
Adding a Wireless Network manually............................................................................................................. 43
Viewing the Wireless Network Information................................................................................................................ 44
Disconnecting the Wireless Network Connection.................................................................................................... 44
Deactivating the Wi-Fi Mode............................................................................................................................................44
Optional Accessories with Your Phone......................................................44
Bluetooth Headset................................................................................................................................................................. 45
USB Headset............................................................................................................................................................................. 45
Hybrid Mode................................................................................................. 45
Enabling the Quick Ball....................................................................................................................................................... 45
Switching to Survivability App..........................................................................................................................................45
Switching to Teams App.....................................................................................................................................................46
Survivability App Screens....................................................................................................................................................46
Call Features of Survivability App................................................................................................................................... 46
Getting More Information About Microsoft Teams.................................48
Viewing More Information About Microsoft Teams................................................................................................48
Company Portal.......................................................................................................................................................................48
Entering Microsoft Teams Help Center.........................................................................................................................49
Sending Feedback.................................................................................................................................................................. 49
Maintaining Teams Phones......................................................................... 49
Rebooting Your Phone.........................................................................................................................................................49
Viewing Phone Status...........................................................................................................................................................50

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Resetting Your Phone...........................................................................................................................................................50
Troubleshooting............................................................................................50
Why is the screen blank?....................................................................................................................................................50
Why does the phone display “Network unavailable”?............................................................................................51
Why does the phone display time and date incorrectly?..................................................................................... 51
How can I obtain the MAC address of a phone when the phone is not powered on?..............................51
Why can't I receive calls?....................................................................................................................................................51
Why doesn't my handset work?...................................................................................................................................... 51
Checking the IP Address of Teams Phone.................................................................................................................. 51

| About This Guide | 6
About This Guide
Thank you for choosing Yealink T55A Teams IP phones, which are mainly designed to work with the
Microsoft Teams client. This guide provides everything you need to quickly use your new phone. Firstly,
verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide in your phone package before you set up and use the phone.
•Related Documentations
Related Documentations
You can find the following types of documents from each product support page on Yealink Support:
• Release Notes: This guide describes what’s new for a new phone firmware.
• Quick Start Guide: This guide describes the contents of your package, how to assemble the phone or
accessory, and how to use the basic features. This guide is also included in your phone package.
• Administrator Guide: This guide provides detailed information about setting up your network and
configuring features.
• Regulatory Notice: This guide provides information for all regulatory and safety guidance.
Getting Started with Teams IP Phones
This chapter aims to make you familiar with the phone user interface.
Note: As you read this guide, keep in mind that some features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be
enabled or may be operated differently on your phone. Additionally, the examples and graphics in
this guide may not directly reflect what is displayed or is available on your phone screen.
•Hardware of T55A
•Power LED Indicator
•Accessing Screens on Yealink Teams Phones
•Entering Data and Editing Fields
Hardware of T55A

| Getting Started with Teams IP Phones | 7
Item Description
1 Power LED Indicator Indicates call statuses:
• When receiving an incoming call, it fast flashes.
• When receiving a voice message, it slowly flashes.
2 Touch Screen 4.3 inches (480 x 272) capacitive touch screen, tap to select items and
navigate menus.
3 HEADSET Key Toggles the headset on or off. The LED indicator glows green when the
headset is activated.
4 MUTE Key Toggles the microphone on or off. The LED indicator glows red when the
mute feature is activated.
5 Speakerphone Key Toggles the speakerphone (hands-free) mode or not. The LED indicator
glows green when the speakerphone is activated.
6 Volume Key Adjust the volume of the handset, headset, speaker, ringer, or media.
7 MESSAGE Key Accesses your voice messages.
8 Speaker You can hear the voice from the speaker when you choose hand-free
phone.
9 Keypad Keys Enable you to enter numbers, letters, and special characters.
10 USB2.0 Port Comes ready for the future connection of an optional USB flash drive.
Power LED Indicator

| Getting Started with Teams IP Phones | 8
LED Status Description
Red The phone is initializing.
Fast-flashing red (300ms) The phone is ringing.
Slowly-flashing red (1s) The phone receives a voicemail or misses a call.
Note: The above introduces the default LED status. Your system administrator can configure the
status of the power LED indicator.
Accessing Screens on Yealink Teams Phones
You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.
•Accessing the Calls Screen
•Accessing the Meetings Screen
•Accessing the Voicemail Screen
Accessing the Calls Screen
The Calls screen is displayed after the phone startup. You can place a call from the history entry or view the
contact information from the Calls screen.

| Getting Started with Teams IP Phones | 9
NO. Name Description
1 Call History Displays incoming, outgoing, and missed calls.
2 Operation Options •
Tap to view information on the contact.
•Tap to call the contact.
3 Tap to retrieve a parked call.
4 Tap to search for a contact.
5 Tap to initiate a call.
Accessing the Meetings Screen
You can access the Meetings screen to join or schedule meetings.
1. Tap Meetings.
NO. Name Description
1 Scheduled meeting list Displays all the scheduled on the Teams phone,
from Teams client or Outlook.
2 Tap to join the corresponding scheduled meeting.

| Getting Started with Teams IP Phones | 10
NO. Name Description
3 Tap to schedule a meeting.
4 Meeting details Tap the corresponding scheduled meeting to
view the meeting details.
Accessing the Voicemail Screen
You can listen to voicemails or place calls to contacts from the Voicemail screen.
1. Tap Voicemail.
NO. Name Description
1 Voicemail list Displays all the voicemails stored in the voicemail
list.
2 Tap to play the voicemail.
3 Tap to change the playback speed of the
voicemail.
4 Operation options •
Tap to view information of contact.
•Tap to call the contact.

| Getting Started with Teams IP Phones | 11
NO. Name Description
•Tap to delete the voicemail.
Entering Data and Editing Fields
•Using the On-screen Keyboard
•Using the On-screen Dial Pad
•Using the Phone Keypad
Using the On-screen Keyboard
Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on-
screen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) input method.
NO. Item Description
1 26 English Letters • Tap to enter letters.
• Long tap a key then slide to choose one of the options to enter an
alternate character.
2 Delete Key • Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
Next Key Tap to go to the next field.
Done Key Tap to confirm the settings.
Go Key Tap to search for the contact.
3 Label automatically to
identify the context-
sensitive features.
Tap to start a new line.
4 Two Special Characters • Tap to enter special characters.
• Long tap point key (.) then slide to choose one of the options to
enter an alternate character.
5 Space Key Tap to enter spaces.
6 Input Method Tap to switch between input modes.
7 Tap to switch between the uppercase input mode and lower case.

| Signing into and Locking Your Phone | 12
Using the On-screen Dial Pad
Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data.
The on-screen dial pad only provides digit keys and the following special characters: * # , + ;.
Procedure
1. Do one of the following:
• Pick up the handset.
• Press the Speakerphone key.
• Press the HEADSET key.
•Tap on the Calls screen and then tap .
2. Use the on-screen dial pad to enter numbers.
Using the Phone Keypad
Instead of using the on-screen keyboard, you can also use the phone keypad to enter data. The phone
keypad only provides digit keys and the following special characters: * # , + ;.
Procedure
Press digit keys, pound key and star key on the phone or long press the pound key or star key to provide
more characters.
Signing into and Locking Your Phone
You can sign in to the phone with your Microsoft online account and use phone lock feature when
necessary.
•Signing in to Your Teams Phone
•Signing out of Your Teams Phone
•Phone Lock
•Using a Teams Phone as a Common Area Phone
Signing in to Your Teams Phone
You can sign in to your Microsoft online account directly on your phone or sign in to your phone via web
sign-in, which includes your sign-in address and password.
About this task
Contact your system administrator to get your sign-in account.
•Signing in to Microsoft Teams on Your Phone
•Signing in to Microsoft Teams via Web Sign-in

| Signing into and Locking Your Phone | 13
Signing in to Microsoft Teams on Your Phone
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
2. Enter your account credentials.
3. After the phone signs in successfully, tap Got it.

| Signing into and Locking Your Phone | 14
Signing in to Microsoft Teams via Web Sign-in
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.

| Signing into and Locking Your Phone | 15
2. Select Sign in from another device from the Sign in screen.
3. Go to https://microsoft.com/devicelogin on your computer.
4. Enter the code shown on your phone and select Next.
5. Enter your account credentials or select the desired account to sign in.
A confirmation message is displayed after you successfully sign in to Microsoft Intune Company Portal.
Signing out of Your Teams Phone
After you sign out of your account, you can only use the phone settings feature.
Procedure
1. Navigate to > Settings > Sign out.
2. Tap OK.
Phone Lock
When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing
or modifying phone information, such as your scheduled meetings. When the phone is locked, you can
still answer the incoming call. If the administrator forcibly enables the phone lock feature on the Microsoft
Teams & Skype for Business Admin Center, you cannot disable it on the phone. For more information,
contact your system administrator.
Note: The phone lock feature is not available to Common Area Phones.
•Creating a Lock PIN
•Enabling Phone Lock
•Setting the Idle Timeout for Phone Lock
•Unlocking Your Phone
•Changing Your Lock PIN
•Disabling Phone Lock

| Signing into and Locking Your Phone | 16
Creating a Lock PIN
If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set
up a lock PIN, which is used for unlocking your phone.
Procedure
1. Tap OK to create a lock PIN on the pop-up menu.
2. Enter the lock PIN in the New PIN field.
3. Enter the lock PIN again in the Confirm PIN field.
4. Tap OK.
Enabling Phone Lock
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enable Lock Enable.
3. Enter the lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
You can use your lock PIN to unlock your phone.
5. Save the change.
Setting the Idle Timeout for Phone Lock
You can configure the idle timeout, after which the phone will be locked automatically.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Tap the Idle time-out field and then select the desired value.
4. Save the change.
Unlocking Your Phone
Procedure
1. Tap on the touch screen.
2. Enter the unlock PIN.
Note: You will be forced to sign out after five unsuccessful unlock attempts.

| Signing into and Locking Your Phone | 17
Changing Your Lock PIN
You can change your lock PIN at any time.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Enter the new lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
5. Save the change.
Disabling Phone Lock
If your system administrator sets security restrictions and enables the phone lock, you are restricted from
disabling it.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Disable Lock Enable.
Using a Teams Phone as a Common Area Phone
Your phone can be set as a Common Area Phone (CAP). Instead of being located in someone’s office,
common area phones are typically placed in an area like a lobby or another area that is available to many
people to make a call; for example, a reception area, lobby, or conference room.
You have access to certain features for the common area phones:
•CAP account: You have calls capability. You also have the searching capability if your system
administrator enables it on the Microsoft Teams & Skype for Business Admin Center.
•Meeting account: You have calls capability and can join the scheduled meeting.
•Signing in to a CAP/Meeting Account
•Signing out of a Common Area Phone
Signing in to a CAP/Meeting Account

| Signing into and Locking Your Phone | 18
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
2. Enter your account credentials.

| Signing into and Locking Your Phone | 19
3. After the phone signs in successfully, tap Got it.
After signing in to the CAP account, the screen is displayed as below:
After signing in to the Meeting account, the screen is displayed as below:

| Changing Your Presence Status | 20
Signing out of a Common Area Phone
Procedure
1. Navigate to > Settings > Device Settings.
2. Tap the Admin Password field and then enter the admin password (default: admin).
3. Select Sign Out.
4. Tap OK.
Changing Your Presence Status
You can update your presence status on the phone. For example, when you are busy with urgencies, you
can change your status to DND to avoid being disturbed.