Yeaster MyPBX SOHO User manual

SOHO
User Manual
Version 7.11.0.xx
Yeastar Technology Co., Ltd

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Table of Contents
1. Introduction............................................................................................4
1.1 Features............................................................................................4
1.2 Hardware Specification........................................................................ 5
1.2.1 Exterior Appearance......................................................................5
2. System set up.........................................................................................7
2.1 Connection Drawing ............................................................................7
2.2 Connecting Ethernet Line.....................................................................7
2.3 Connecting Power ............................................................................... 7
3. Manage MyPBX........................................................................................9
3.1 Manager Log in................................................................................... 9
3.2 Status Monitor.................................................................................. 10
3.2.1 Line Status................................................................................. 10
3.3 Basic............................................................................................... 11
3.3.1 Extension................................................................................... 11
3.3.1.1 Analog Extension (FXS).......................................................... 12
3.3.1.2 VOIP Extension ..................................................................... 14
3.3.2 Trunk ........................................................................................ 18
3.3.2.1 Analog Trunk (FXO)............................................................... 18
3.3.2.2 VOIP Trunk........................................................................... 20
3.3.2.3 Service Provider.................................................................... 21
3.3.3 Outbound Routes ........................................................................ 22
3.3.3.1 New Outbound Route............................................................. 23
3.3.3.2 Delete Outbound Route.......................................................... 25
3.3.4 Auto Provision ............................................................................ 25
3.3.4.1 Phone .................................................................................. 25
3.3.4.2 IP Phone .............................................................................. 26
3.4 Inbound Call Control ......................................................................... 27
3.4.1 IVR ........................................................................................... 27
3.4.1.1 Create IVR............................................................................ 27
3.4.1.2 Delete IVR............................................................................ 29
3.4.2 Queues...................................................................................... 29
3.4.3 Custom Prompts ......................................................................... 33
3.4.4 Ring Groups ............................................................................... 33
3.4.4.1 Create Ring Group................................................................. 34
3.4.3.2 Delete Ring Group................................................................. 35
3.4.5 Inbound Routes .......................................................................... 35
3.4.5.1 Create Inbound Route............................................................ 36
3.4.5.2 Delete Routes ....................................................................... 39
3.4.6 Blacklist..................................................................................... 40
3.4.6.1 Create Blacklist..................................................................... 40

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3.5 Other Settings.................................................................................. 41
3.5.1 DISA ......................................................................................... 41
3.5.2 Conferencing .............................................................................. 42
3.5.3 Business Hours........................................................................... 43
3.5.4 Feature Codes ............................................................................ 43
3.5.5 Paging Groups............................................................................ 46
3.6 System Settings ............................................................................... 48
3.6.1 Options...................................................................................... 48
3.6.2 Firewall...................................................................................... 49
3.6.3 Music on Hold Prompts................................................................. 52
3.6.4 SIP Settings ............................................................................... 52
3.6.5 Voicemail Settings....................................................................... 55
3.6.6 Network Setting.......................................................................... 57
3.6.7 DHCP Server .............................................................................. 59
3.6.8 PIN User .................................................................................... 60
3.6.9 External Storage......................................................................... 61
3.6.10 Password Settings..................................................................... 62
3.6.11 Date and Time.......................................................................... 63
3.6.12 Backup and Restore................................................................... 65
3.6.13 Reset and Reboot...................................................................... 65
3.6.14 Firmware Update....................................................................... 66
3.7 Reports ........................................................................................... 67
3.7.1 Call Logs.................................................................................... 67
3.7.2 System Info ............................................................................... 68
4. Access MRI........................................................................................... 70
5. Use MyPBX ........................................................................................... 76
5.1 Make outbound call........................................................................... 76
5.1.1 Sample Routing via PSTN Trunk.................................................... 77
5.1.2 Sample Routing via VoIP Trunk..................................................... 78
5.2 Incoming call.................................................................................... 80
5.2.1 Sample Routing to an IVR ............................................................ 80
APPENDIX A FAQ....................................................................................... 82
APPENDIX B How to configure autobackup.................................................... 83
APPENDIX C How to configure NAT setting ................................................... 85
APPENDIX D How to Use Auto Provision ....................................................... 88
APPENDIX E How do I configure distinctive ring tones.................................... 91

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1. Introduction
MyPBX — IPPBX for Small Office and Home Office
MyPBX is a standalone embedded hybrid PBX for small businesses and remote
branch offices of larger organizations (1-36 users per site). MyPBX also offers a
hybrid solution (a combination of VoIP applications using legacy telecom
equipment) alternative for enterprises who are not yet ready to migrate to a
complete VoIP solution.
1.1 Features
● Auto-provision ● Firewalls
● Blind Transfer ● Follow me
● BLF Support ● Interactive Voice Response (IVR)
● Blacklist ● Intercom / Zone Intercom
● Call Detail Records(CDR) ● Music On Hold
● Call Forward ● Music On Transfer
● Call Parking ● Paging / Zone Paging
● Call Recording ● PIN Users
● Call Pickup ● Queue
● Call Routing ● QOS
● Call Transfer ● Ring Group
● Call Waiting ● Route by Caller ID
● Caller ID ● Skype Integration (Skype for SIP)
● Conference ● Three-way Calling
● Define Office Time ● Voicemail
● Direct Inward System Access(DISA) ● VLAN
● DIDs
● Distinctive Ringtone
● Do Not Disturb(DND)
Note: the features with indication (*) will be supported in next version.

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1.2 Hardware Specification
1.2.1 Exterior Appearance
1) Front Side
Figure 1-1 MyPBX Front Panel Picture
No. Identifying
①Green LED：Indicates the power connection is normal.
②Green LED：Indicates the server system is in working order
③Green LED：Indicates the system is ready.
④Green LED：Indicates the internet interface is in use
⑤Red LED：stands for FXO port
Green LED：stands for FXS port
LED Dual - Red blink：FXO port isn’t connecting PSTN line.
LED Dual - Red and Green blink：FXO port receive an incoming call.
LED Dual - Red and Green fast blink：FXO port is in talking.
LED Dual - Green and Red blink：FXS port is ringing.
LED Dual - Green and Red fast blink：FXS port is in talking.
2) Back Side
①②③④⑤

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Figure 1-2 MyPBX Back Side Picture

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2. System set up
2.1 Connection Drawing
2.2 Connecting Ethernet Line
MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED
indicator. Plug Ethernet line into MyPBX’s Ethernet port, and then connect
the other end of the Ethernet line with a hub, switch, router, LAN or WAN.
Once connected, check the status of the LED indicator. A yellow LED
indicates the port is in the connection process, and a green LED indicates the
port is properly connected.
2.3 Connecting Power
MyPBX utilizes the high-performance switch power, which supply the
enough voltage and electrical energy that required by MyPBX system.
AC Input: 100~240V
PSTN
PSTN
Normal Phone IPPhone
601
602
FXS Ports LAN
FXO Ports IPProvider
Soft Phone
Router

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DC Output: 12V,1A
Please follow the steps below to connect the MyPBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
MyPBX back panel, and plug the other end of the cable into a 100VAC
power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3. Manage MyPBX
3.1 Manager Log in
From your web browser, input the IP address of the MyPBX server.
If this is the first time you are configuring MyPBX, please use the default
settings below:
IP Address: http://192.168.5.150
Username: admin
Password: password
Figure 3-1

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3.2 Status Monitor
3.2.1 Line Status
Figure 3-2
MyPBX Status Description:
Extensions:
1) : Extension is unregistered
2) : Extension is idle
3）: Extension is ringing
4）: Extension is busy in a call
Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Succeed registration, trunk is ready for use.

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Request Send: Registering.
Waiting: Waiting for authentication.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected the PSTN line.
More detail message, please refer to the LED identifying of front panel.
Service Provider:
Status
Registered: Succeed registration, trunk is ready for use.
Failed: Trunk registration failed.
3.3 Basic
3.3.1 Extension
Extension has two types: normal desk extension (FXS) and VOIP extension.
Figure 3-3

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3.3.1.1 Analog Extension (FXS)
Edit Analog Extension
On the administration page of FXS extensions, click ‘Edit’ on the extension that
you want to edit, and modify the following information on prompt window
1) General
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Port
The extension correspond port.
·Name
A character-based name for this user, i.e. ‘Bob Jones’.
·Caller ID
The Caller ID (CID) string will be used when this user calls another internal user.
2) Voicemail
·Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
Voicemail Password for this extension, i.e. ‘1234’.
3) Mail Setting
·Enable Send Voicemail
Once enabled, the voicemail will be sending to below email address as an
attachment.
·Send Voicemail to Email Address
This option defines whether or not voicemails/Fax is sent to the Email address
as an attachment.
Note: Please ensure that all voicemail settings are properly configured on the
System Settings -> Voicemail Settings page before using this feature.
4) Flash
·Hook Flash Detection
Sets the amount of time, in milliseconds, that must pass since the last
hook-flash event received by MyPBX before it will recognize a second event. If a
second event occurs in less time than defined by Hook Flash Detection, then
MyPBX will ignore the event. The default value of Flash is 1000 ms, and it can be
configured in 1ms increments.
5) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can

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be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
6) Follow me (Call Forwarding)
This function sets inbound call forwarding on an extension. An administrator can
configure Follow Me for this extension.
7）Other Options
.Call Waiting
Check this option if the extension should have Call Waiting capability.If this
option is checked, the ‘When busy’ follow me options will not be available.
.User Web Interface
Check this option to allow the user to login to the MyPBX User Web interface,
which can be used to access voicemail and extension recordings. Users may
login to the MyPBX User Web interface by using their extension number and
voicemail PIN # as the login and password respectively.
.Ring Out
Check this option if you want to custom the ring time. Tone will stop over the
time defined.

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Figure 3-4
3.3.1.2 VOIP Extension
A VOIP extension is an SIP Account that allows an IP Phone or an IP Soft- Phone
client to register on MyPBX.
1. Add VOIP Extension
Go to Extensions VOIP Extensions Create New Extension
1) General
·Type
Extension type: SIP.
SIP – Identifies whether the extension sends and receives calls using the VoIP
protocol SIP.
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Password

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The password for this extension, Ex: ‘12t3f6’
·Name
A character-based name for this user, EX: ‘Bob Jones’
·Caller ID
The Caller ID will be used when this user calls another internal extension.
Caller ID will be used when this user calls another internal extension.
·SIP Transport
This will be the transport method used by the Extension. The options are UDP
(default) or TCP.
2) Voicemail
·Enable Voicemail
Check this box if the user should hae a voicemail account.
·Voicemail Access PIN #
The voicemail Password for this extension, i.e. ‘1234’.
3) Mail Setting
This option defines whether or not voicemails are sent to an Email Address as
attachment.
·Enable Send Voicemail
Once enabled, the voicemail or Fax will be sent to email as an attachment.
·Email Address
Email address use to receive the voicemail or Fax.
Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the
'Voicemail Settings') have been properly configured before using this feature.
4) VoIP Settings
·NAT
This setting should be used when the system is using a public IP address,
communicating with devices hidden behind a NAT device (such as a broadband
router). If you have one-way audio problems, you usually have problems with
your NAT configuration or your firewall's support of SIP and/or RTP ports.
·DTMF Mode – RFC2833, Info, Inband, Auto.
5) IP Restriction
·Enable IP Restriction
Check this option to enhance the VoIP security for MyPBX. If this option is
enabled, only the permitted IP or Subnet mask will be able to register this
extension number. In this way, the VoIP security will be enhanced.
·Permitted ‘IP address/Subnet mask’
The input format should be ‘IP address’+’/’+’Subnet mask’.
e.g."192.168.5.100/255.255.255.255" means only the device whose IP
address is 192.168.5.100 is allowed to register this extension number.

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e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is
192.168.5.XXX is allowed to register this extension number.
6) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
7) Follow me (Call Forwarding)
This function sets inbound call forwarding on an extension. An administrator can
configure Follow Me for this extension.
8）Other Options
.Call Waiting
Check this option if the extension should have Call Waiting capability.If this
option is checked, the ‘When busy’ follow me options will not be available.
.User Web Interface
Check this option to allow the user to login to the MyPBX User Web interface,
which can be used to access voicemail and extension recordings. Users may
login to the MyPBX User Web interface by using their extension number and
voicemail PIN # as the login and password respectively.
.Ring Out
Check this option if you want to custom the ring time. Tone will stop over the
time defined.

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Figure 3-5
2. Add Multiple Extensions
Go to Extensions VOIP Extensions Add Multiple Extensions.
1) Choose the number of extensions that you would like to create.
2) Choose the type of extension that you would like to create.
3) Fill in the starting extension number.

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Figure 3-6
3. Edit VOIP Extension
Click ‘Edit’ on VOIP Extension administration page or click ‘Modify Selected
Extensions’ to edit extension.
3.3.2 Trunk
There are three types of trunks: Analog trunks (FXO), VOIP and Service
Provider trunks.
Figure 3-7
3.3.2.1 Analog Trunk (FXO)
1. Edit Analog Trunk (FXO)

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On the analog Trunk administration page, click ‘Edit’ on selected trunk and
modify information on prompt window:
1）General
·Trunk Name
A unique label used to identify this trunk when listed in outbound rules,
incoming rules, etc. Ex: 'Port 1'
·Volume Setting
Used to modify the volume level of this trunk. Normally, this setting does not
need to be changed.2）Advanced Options
2）Advanced Options
·Busy Detection
Busy Detection is used to detect far end hang-up or for detecting a busy signal.
Select “Yes” to turn this feature on.
·Busy Count
If Busy Detection is enabled, it is also possible to specify how many busy tones
to wait for before disconnecting. The default is 4, but better results can be
achieved if set to 6 or even 8. Remember, the higher the number, the more time
required to release a channel. A higher setting lowers the probability that you
will encounter random hang-ups
·Busy Pattern
If Busy Detection is enabled, it is also possible to specify the cadence of your
busy signal. In many countries, it is 500msec on, 500msec off. Without Busy
Pattern specified, MyPBX will accept any regular sound-silence pattern that
repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then
MyPBX will further check the length of the tone and silence, which will further
reduce the chance of a false positive disconnect.
·Caller ID Start
This option allows you to define the start of a Caller ID signal:
Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
Polarity: Start when a polarity reversal is started (Caller ID Signaling:
V23_UK,V23_JP,DTMF).
Before Ring: Start before a ring is received (Caller ID Signaling: DTMF).
·Caller ID Signaling
This option defines the type of Caller ID signaling to use. It can be set to one of
the following:
Bell: bell202 as used in the United States
v23_UK: Used in the UK
v23_JP: Used in Japan
DTMF: Used in Denmark, Sweden, and Holland

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Figure 3-8
3.3.2.2 VOIP Trunk
1. Add SIP Trunk
Input correct SIP information (provided by VOIP provider). Inaccurate
information will prevent the trunk from registering.
·Type
SIP – Identifies whether the trunk sends and receives calls using the VoIP
protocol SIP.
·Provider Name
A unique label to help you identify this trunk when listed in outbound rules,
incoming rules etc. Ex: 'yeastar'.
·Hostname/IP
Service provider’s hostname or IP address.5060 is the standard port number
used by SIP protocol. Don’t change this part if it is not required.
.Domain
VoIP provider’s server domain name.
.From User
All outgoing calls from this SIP Trunk will use the From User (In this case the
account name for SIP Registration) in From Header of the SIP Invite.
·Username
Username of SIP account. Used for SIP trunk registration.
·Password
Password of SIP account.
.Authorization name
Used for SIP authentication. Leave this blank if not required.
.Online number
Define the online number that expected by ‘Skype Connect’ and some other SIP
service providers. Leave this field blank if it's no required.
·Maximum Channels
Controls the maximum number of outbound channels (simultaneous calls) that
can be used on this trunk. Inbound calls are not counted against the maximum.