Ziosk PMBA54 User manual

PMBA54 Product Manual
Rev C. 01006-1208

Compliance Statements
Legal
2
©2009 TableTop Media, LLC All rights reserved.
All rights reserved worldwide. No part of this documentation may be copied, distributed,
transmitted, stored in a retrieval system, or translated into any human or computer language, in
any form, or by any means: electronic; mechanical; magnetic; or otherwise without permission in
writing from TableTop Media.
Ziosk ™ is a registered trademark of TableTop Media, Inc.
FCC Statement
is equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. ese limits are designed to provide reasonable protection
against harmful interference in a residential installation. is equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the follow-
ing measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from the circuit to which the•
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
Caution: Changes or modifications not expressly approved by TableTop Media could void
the user’s authority to operate the equipment. This device complies with Part 15 of the
FCC Rules. Operation is subject to the following twoconditions: (1) this device may not
cause harmful interference, and (2) this device must acceptany interference received,
including interference that may cause undesired operation.
PCI Statement
Ziosk™ is fully compliant with all Payment Card Industry Payment Application Data Security
Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 requirements.

Table of Contents
Legal 2
Compliance Statements 2
Table of Contents 3
Warnings 4
Shock Hazards 4
Health and Product Safety 4
Ziosk™ 5
Maintenance 6
Cleaning Ziosk 6
Daily Maintenance 7
Ziosk Inspecon 7
Baery Maintenance 8
Printer Maintenance 8
Troubleshoong 10
Addional Informaon 11
Oponal Accessories 11
Product Specicaons 11
Third Party Applicaons and Trademark Informaon 11
Table of Contents 3

Warnings
4
Proper Usage
For your protecon, we advise you to read all the safety instrucons
before operang the device.
Do not install Ziosk near a source of heat.•
Do not place baery and charging staon near a source of heat.•
Do not install Ziosk near a source of water.•
Do not place baery charging staon near a source of water.•
Do not disassemble Ziosk or baery.•
Only use aachments specied by the manufacturer.•
Only use replacement parts and supplies specied by the •
manufacturer.
Only use baeries and charger approved by the manufacturer.•
Evidence of Tampering
It is recommended to periodically monitor Ziosk for any changes to
the external housing. This may indicate that the device has somehow
been tampered with by an aacker and placed back in service. See
the Maintenance secon on Ziosk Inspecon for more details.
WARNINGS
It is the user’s responsibility to use Ziosk in a manner in which it was
intended. Read the following warnings before using Ziosk.
Shock Hazards
To prevent re or shock hazard, do not do the following:
Do not immerse unit or baery in water.•
Do not disassemble unit or baery.•
Do not use an AC adapter if it has damaged cords or wires.•
Do not insert foreign objects into the slots, connectors, or ac-•
cessories of the device.
Health and Product Safety
Seizures
Any device showing ashes or paerns of light, like movies or games,
has the potenal to trigger seizures or blackouts in people, even if
they have never had a seizure before. Stop using this device if any of
the following symptoms occur:
Altered vision•
Eye twitching•
Involuntary movements•
Loss of awareness•
Disorientaon•
Repeve Moon and Eye Strain
To prevent injuries, avoid prolonged use and take frequent breaks. It
is recommended that parents monitor their children for appropriate
play.

Ziosk™ 5
ZIOSK™
Ziosk, an interacve tabletop experience, provides next generaon
pay-at-the-table funconality designed in a user-engaging, intuive
touch-screen device. With three disnct payment features: split
check, touch p and e-mail or print receipt capabilies, the device
places control in the guests’ hands to pay at their convenience. En-
gaging and entertaining, Ziosk enhances the overall dining experience
with games, informaon, movie trailers, and cket purchasing.
Ziosk features include:
Payment On-Demand
Credit, Gi Card, and Cash•
Split check•
E-mail or print receipt•
Digital Promoons
Menus, specials, events•
Nutrional informaon•
Loyalty and gi programs•
Order-Entry
Get items to kitchen faster•
Increase up selling•
Enter repeat orders•
Real-me Surveys
Increase response rates•
Market research•
Alert manager•
Infotainment
Engaging informaon•
Entertainment•
Trivia and games•

Maintenance
6
MAINTENANCE
Cleaning Ziosk
To clean the touch panel you will need a so, lint-free cloth and a mild
glass cleaner (such as Windex®.) A microber cloth works well. DO
NOT USE any cleaning products containing ammonia. See Cleaning
Guidelines for more ps.
Steps to clean the touch panel
Spray cleaner or water directly onto a so cloth. 1.
Wipe the surface of the screen gently with dampened 2.
cloth.
Press gently on the screen in order to clean more dif-3.
cult dirt or oil.
Cleaning Guidelines
Do not use abrasive materials or utensils for cleaning.•
Do not use ammonia, phosphates, Ethylene Glycol, or lubri-•
cants.
Never use acidic or alkaline cleaners. Use of incorrect cleaners •
could damage the touch panel.
NOTE: Most cleaning products may contain 1-3% Isopropyl Al-•
cohol by volume, which is within acceptable limits for cleaning
the touch panel.
Do not spray any liquids directly onto Ziosk. The liquid could •
enter into a very small opening and damage the device.
When using a mild cleaner, avoid contact with the edges of the •
screen. The liquid could enter into a very small opening and
damage Ziosk.
Cleaning the Card Reader
Cleaning the magnec head of the card reader is not usually required
since the head is essenally cleaned each me a card is swiped. How-
ever, if the card reader seems to have trouble reading the cards, you
can try cleaning it with a so, thin cloth and alcohol.
Steps to clean the card reader
Take a thin, so cloth and apply a small amount of 1.
alcohol.
Fold the cloth over a card.2.
Swipe the card through the card reader.3.

Maintenance 7
Daily Maintenance
It is important to properly maintain Ziosk daily using the following
recommended procedures.
Startup
Wipe Ziosk with a clean, so cloth.1.
Insert fully charged baery.2.
Verify Ziosk preparedness with printout.3.
Shutdown
Wipe Ziosk with clean, so cloth.1.
Remove baery from Ziosk.2.
Place baery in charger.3.
Ziosk Inspecon
Periodically monitor Ziosk for any dierences in the user interface or
external housing. Changes to the device may be an indicaon that
Ziosk has somehow been tampered with by an aacker and placed
back in service.
To reduce or prevent fraud, make it a part of the daily procedures to
visually inspect the device for tampering. Examples of things to look
for during this inspecon include:
Look for sckers on the device that were not there previously. •
Sckers are oen used to cover up drill holes. Make sure that
any labels on the device do not appear to have been removed
and replaced. Periodically run your nger over the label to feel
for holes.
Make sure that there are no new connecons (leads, plugs, •
antennas) added to the device.
Look for any new display items that have been posioned near •
the device on the table (for example, on or near the condiment
holder). These new items could be used to house pin-hole
cameras to capture user input.
Check under the table to make sure that no equipment (for •
instance, new recording devices) have been aached without
reason.

Maintenance
8
Baery Maintenance
Good baery maintenance will ensure Ziosk provides a full day of
infotainment.
Inserng and Removing Baery from Ziosk
The baery compartment is located on the side opposite the card
reader. To insert the baery, just insert it into the baery compart-
ment unl you hear a click. To remove the baery for charging, press
on the baery to toggle.
Charging
Baeries must be charged at least eight hours to obtain a maximum
charge. Place the baery on the charger and wait for the red status
light to indicate the baery is charging. The status light turns green
when the baery is fully charged. A ashing red status light may indi-
cate a baery fault. See Troubleshoong.
Storage
Store baeries in a cool, dry place.

Maintenance 9
Printer Maintenance
Before performing any maintenance on the printer, please ensure
Ziosk is powered on. It will print the me and date to verify it is
operaonal.
Loading Printer Paper
From the boom of Ziosk, press the buon near the 1.
paper feed to open printer door.
Remove empty roll.2.
Insert new paper roll.3.
Close the printer door. You will hear a click when the 4.
door is closed.
Device will print the me and date to verify the paper
5.
roll is installed correctly.
Paper Orientaon:
Correcng a Paper Jam
From the boom of Ziosk, press the buon near the 1.
paper feed to open printer door.
Remove any jammed, torn, or crumpled paper.2.
Close the printer door. You will hear a click when the 3.
door is closed.
Device will print the me and date to verify the paper 4.
roll is installed correctly.

Troubleshooting
10
TROUBLESHOOTING
Before troubleshoong Ziosk, please make sure you check the follow-
ing items:
Baeries are fully charged and inserted correctly.9
There is no visible damage to the exterior.9
Ziosk is powered on.9
If you are sll experiencing problems with Ziosk, connue trouble-
shoong using the following guide. Should the problem persist, please
consult our technical support :
[email protected]om
Baery Charger
The baery was in the charger overnight, but it didn’t seem to charge.
Make sure the indicator light turns red when inserng a dis-9
charged baery into the charging base.
The status light is ashing red.
The baery has a fault. Try to remove the baery and replace in 9
the charger again. If the status light connues to ash, contact
technical support for further assistance.
Card Reader
I swiped my card and nothing happened.
Try swiping the card more straight at a smooth, medium pace. 9
Check the card for damage to the magnec stripe.9
Make sure you swipe the card with the magnec stripe facing 9
the correct way.
The magnec read head could be dirty. Clean the magnec 9
head. (See the Maintenance secon.)
An error occurred aer I swiped my card.
Make sure you swipe the card with the magnec stripe facing 9
the correct way.
The card sll cannot be read.
The card reader is damaged, contact technical support.9
Power
Ziosk connuously reboots.
Try inserng a dierent baery. The connector may be dam-9
aged.
Printer
The receipt is not prinng.
Check for paper jam. (9See Printer Maintenance for instrucons.)
Out of paper.9
The receipt is blank.
Check if the paper roll is loaded backwards. (9See Printer Mainte-
nance for proper paper orientaon.)
The printer began to print and then the screen went blank. Device
seems to be reboong.
Make sure the printer door is closed completely.9
The baery is low. Replace baery.9

Additional Information 11
ADDITIONAL INFORMATION
Oponal Accessories
Baery Chargers•
Baer•
Stylus•
Lanyard•
Privacy Visor•
Product Specicaons
Physical
Built-in peripherals•
Thermal Printer»
Magnec Stripe Reader - Bi-direconal, 3-track»
Dimensions: 8” W x 5.8” H x 4.8” D
•
Performance
Wireless•
802.11b/g WiFi»
SSL, 3DES, RSA, DUKPT, WPA/2»
Baery•
7.4v Lithium-ion [AC/DC]»
Environment
Operang temperature: 5 to 40 ° C (40 to 105 ° F) •
35 to 85% RH (non-condensing)»
Storage temperature: -20 to 60 ° C (-5 to 140 ° F)•
20 to 90% RH (non-condensing)»
Mul-media
JPG, PNG, BMP•
Audio: WMA9, AAC•
Video: MPEG-4, WMV9•
Image•
Third Party Applicaons and Trademark Informaon
ADOBE®
is product contains Macromedia® [Flash®] [Flash Lite™] technology by Adobe Systems Incor-
porated.
Copyright © 1995-2008 Adobe Systems Incorporated. All rights reserved. Macromedia, Flash,
Macromedia Flash, [and Macromedia Flash Lite] are trademarks or registered trademarks of
Adobe Systems Incorporated in the United States and other countries.
Adobe® is a trademark of Adobe Systems Incorporated.
Windows®
Windows is a registered trademark of Microsoft Corporation in the United States and other coun-
tries. is product includes technology owned by Microsoft and cannot be used or distributed
without a license from Microsoft.