Zodiac ALPHA iQ Operating instructions

DIAG.030.A - EN - 2019-12 1
Technical procedure
• Alpha®iQ cleaners are not compa ble with:
-the "Diag Box" diagnos c unit;
-the "Full Test Diag" diagnos c so ware;
• The diagnosis described in this procedure is available using a masked func on from the control box delivered
with the cleaner.
1. Cleaner diagnostics
-Test to be conducted out of the water.
-Connect the cleaner to the control box delivered with the cleaner.
-Connect the control box's power cable.
-Turn the cleaner on its back (wheels facing upwards) when rota ng the wheels forwards and backwards (trac on
test)
• On the control box, press and hold for 10 seconds.
• Quick mode (fl oor only) fl ashes by default . For control boxes with a screen, the message "diAG" is displayed
at the same  me.
• Press to start the cleaner's diagnos cs. The diagnos cs process will review the following 5 points in the given
order and will stop as soon as an error is iden fi ed:
• During the cleaner's diagnos cs sequence, do not look directly at the light beam coming from the motor unit.
COM (Communica on)
tr1 (Trac on 1)
tr2 (Trac on 2)
PMP (Pump Motor)
SEnS (Sensor Unit) (depending on the
model)
"Wait for the test to automa cally end"
During the test:
• All of the control box's LEDs are fl ashing.
• The motor unit's LEDs are lit.
• The sensor unit's LED fl ashes green and turns orange when tes ng the sen-
sor unit.
• Follow the instruc ons, see “2. Cleaner diagnos cs results”.
Troubleshoo ng Alpha™ iQ
Cleaner and control box diagnos cs

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2. Cleaner diagnostics results
• Only a person qualifi ed in the technical fi elds concerned (electricity, hydraulics or refrigera on) is authorised
to carry out maintenance or repair work on the appliance. The qualifi ed technician working on the appliance
must use/wear personal protec ve equipment (such as safety goggles and protec ve gloves, etc.) in order to
reduce the risk of injury occurring when working on the appliance.
• Before handling the appliance, check that it is switched off and isolated.
"GOOD" message or lit steadily = Test OK
"Com FAIL" message or
Problems Possible origins Solu ons
Communica on
error
Unit connec on to the cleaner Disconnect and reconnect the unit to the cleaner
Condi on of the fl oa ng cable
Check the condi on of the fl oa ng cable. For a more accurate diagnosis of the
fl oa ng cable; Perform the test by connec ng another fl oa ng cable between the
control box and the motor unit.
Use the "E-BOX" connector and not "SENSOR" when
connec ng the cable to the motor unit (risk of damage to
components)
E-BOX
Faulty motor unit* Replace the motor unit
Water in the motor unit* Replace the motor unit
"tr1 FAIL"/"tr2 FAIL" message or fl ashing
Problems Possible origins Solu ons
Trac on 1 short circuit
Trac on 2 short circuit
Motor blocked Check whether there is any debris blocking the wheels, turn the wheels (¼ turn)
Water in the motor unit* Change the motor unit
Motor at end of life* Change the 2 trac on motors**
Trac on 1 overload
Trac on 2 overload
Motor blocked Check whether there is any debris blocking the wheels, turn the wheels (¼ turn)
Motor at end of life* Change the 2 trac on motors**
"Pump FAIL" message or fl ashing
Problems Possible origins Solu ons
Pump short-circuit
Motor blocked Check the fl ow guide and the propeller
Water in the motor unit* Change the motor unit
Motor at end of life* Change the pump motor
Pump overload Debris or hair stuck in the pump Check the fl ow guide and the propeller
Water in the motor unit* Change the motor unit
Pump underload Faulty pump motor* Change the pump motor
"Sens FAIL" message or fl ashing
Problems Possible origins Solu ons
Sensor unit malfunc on
Connec on of the sensor connector Check the connec on
Water in the sensor connector Replace the sensor
Sensor cable wear Check the condi on of the sensor cable
* Informa on intended for use by professionals.
** We recommend changing both trac on motors at the same  me, because tests have shown that end of life-level wear occurs more or less at the
same  me in both.
• Once the error has been resolved, it is recommended you start a new cleaner diagnos cs sequence, see “1. Cleaner
diagnos cs”.
• To exit diagnos cs mode, press .

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3. Control box diagnosis (delivered with the cleaner)
-Connect the control box's power cable.
• On the control box, press
Connect the control box's power cable.
and hold for 10 seconds.
• Quick mode (fl oor only) fl ashes by default . For control boxes with a screen, the message "diAG" is displayed
at the same  me.
• Press and release , Smart mode (fl oor, walls, water line) starts to fl ash . For control boxes with a
screen, the message "diAG" is displayed at the same  me.
• Press to start manual diagnos cs of the control box, in 2 steps:
1. LED test: all LEDs should be fl ashing.
==> This is used to detect whether an LED is defec ve; replace the control box where necessary.
2. Bu on test: press and release the bu ons shown below. All LEDs should be steadily lit for 2 seconds. For control boxes
with a screen, the message "GOOD" is displayed at the same  me.
==> This is used to detect whether a bu on is defec ve; replace the control box where necessary.
Example of a control box with the bu ons to be tested (bu ons may diff er depending on the model)
• To exit diagnos cs mode, press .
All Alpha™ iQ control boxes can be used to perform Cleaner Diagnos cs for any Alpha™ iQ model.