Zoom Gateway/Router V3 User manual

USER GUIDE
ZOOM V3

NOTICE
NOTICENOTICE
NOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or
documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2005
All rights reserved.

Contents
OVERVIEW .......................................................................... 5
1 INSTALLATION INSTRUCTIONS............................................. 6
1.1 WHAT’S IN THE PACKAGE.................................................... 6
1.2 QUICK START INSTRUCTIONS............................................... 8
Step 1: Installing the Software ......................................... 8
Step 2: Installing the Hardware........................................ 9
Step 3: Configuring Internet Explorer...............................12
Step 4: Configuring Your V3............................................14
Step 5: Setting up VoIP Service.......................................18
1.3 TIPS FOR MAKING VOIP CALLS ...........................................18
1.4 SETTING THE V3 FOR VOIP ONLY MODE...............................19
1.5 FRONT PANEL DESCRIPTION ...............................................20
1.6 IF YOU NEED HELP...........................................................20
1.7 CHANGING THE V3’S PASSWORD & RESETTING THE UNIT TO ITS
DEFAULT SETTINGS................................................................21
1.8 WINDOWS USERS: REMOVING THE V3..................................22
2 VOICE OVER IP SETTINGS................................................ 23
2.1 CHANGING YOUR VOIP SETTINGS........................................23
If Your Unit Is Not Preset for VoIP...................................23
2.2 CALL FORWARDING AND CALL WAITING.................................28
Enabling Call Management Features.................................29
Activating Call Management Features...............................30
3 PLAYING ONLINE GAMES.................................................. 32
3.1 USING YOUR V3 WITH XBOX®LIVE......................................32
3.2 USING YOUR V3 WITH PLAYSTATION® 2...............................33
3.3 SETTING UP THE V3 FOR PEER-TO-PEER GAMING AND MULTIPLAYER
GAME HOSTING ....................................................................35
3.4 SETTING UP A VIRTUAL SERVER...........................................36
3.5 SETTING UP A DMZ .........................................................44
4 USING THE V3’S ADVANCED FIREWALL ............................... 50
4.1 MAIN FIREWALL FEATURES.................................................52
Protection Policy.............................................................52
Hacker Log.....................................................................54
Service Filtering..............................................................55
4.2 CREATING INBOUND/OUTBOUND POLICIES.............................56
Inbound Policies.............................................................57
Outbound Policies...........................................................58

4.3 SETTING UP FIREWALL DATABASES ......................................60
IP Group........................................................................60
Service Group.................................................................62
Time Group....................................................................62
APPENDIX A DSL INTERNET SETTINGS TABLES....................... 64
APPENDIX B VOIP PHONE INSTALLATION OPTIONS................. 67
Plug Multiple Phones Directly into the V3 .........................67
Use Cordless Phones to Link to the V3.............................67
APPENDIX C MAC AND LINUX USERS: SETTING TCP/IP NETWORK
SETTINGS ......................................................................... 68
Macintosh TCP/IP Settings ..............................................68
Linux TCP/IP Settings .....................................................69
APPENDIX D TROUBLESHOOTING .......................................... 71
CONNECTION TROUBLESHOOTING TIPS .......................................71
VOIP AND PHONE TROUBLESHOOTING TIPS .................................75
APPENDIX E REGULATORY INFORMATION............................... 79

Overview 5
Overview
The V3 is a gateway/router with a TelePort™VoIP phone port.
You use the V3 in conjunction with an Ethernet cable modem or
Ethernet ADSL modem to connect to the Internet. The
gateway/router provides an interface between the Internet and
your local area network (LAN). It also includes an advanced
firewall, which allows you to control Internet access from your
local network and which protects your local network from
unwanted Internet traffic. The TelePort lets you use an ordinary
telephone to make VoIP calls over the Internet and regular calls
through the familiar Public Switched Telephone Network (PSTN).
This User Guide contains installation instructions and explains how
to configure the V3 for some popular applications. Most users
should go now to the next chapter, Installation Instructions.
Note:
If you are an Internet service provider, a VoIP service provider, or a system
administrator, additional information is available in the Technical Reference
Manual at www.zoom.com
The Technical Reference manual includes information such as voice parameters
and dialing plan configurations.

6 Zoom V3 User’s Guide
1
Installation Instructions
This chapter covers the basic instructions needed to install your
V3 and place VoIP calls.
1.1 What’s in the Package
Ethernet Cable
Power Cube
USB Cable
Software CD-ROM
Phone Cord

Chapter 1: Installation Instructions 7
The CD contains the Installation Software, User Manual, Warranty,
and Customer Support information.
In addition, you may have a phone-jack adapter to adapt the RJ-11
phone cord for a different phone jack (certain countries only).
If anything is missing or damaged, contact Zoom Customer
Support or your retailer or distributor.
What You Will Need
•An Ethernet cable modem or Ethernet DSL modem.
•A Windows, Macintosh, or Linux computer equipped with
aNetwork Interface Card (NIC) or a USB port.
•Atelephone to plug into the V3 if you plan to use VoIP.
•An accessible telephone jack (a jack where you can plug in a
regular telephone and make calls).
•A DSL phone filter.

8 Zoom V3 User’s Guide
1.2 Quick Start Instructions
Installing the V3 involves five steps: Installing the Software,
Installing the Hardware, Configuring Internet Explorer,
Configuring Your V3, and Setting Up VoIP Service.
Step 1: Installing the Software
Installing the software is only required for people connecting a
Windows computer directly to the V3. All others should skip to
Step 2: Installing the Hardware.
If your computer has an available Ethernet jack, we recommend
that you use it instead of the USB jack. This will simplify
installation.
If you decide to use the V3’s USB jack, you must remove any
previously installed USB modem drivers on your computer
before installing this software. On the desktop, click the Start
button, point to Settings, and select Control Panel. In Control
Panel, double-click Add/Remove Programs, on the
Install/Uninstall tab, select your old USB modem from the list,
and click Remove. Now continue below.
1
11
1Your computer must be on. Insert the supplied CD into
your computer’s CD drive. The CD should start automatically
and the Select Language screen should appear. (If the CD
does not start automatically, on the desktop, click the Start
button, click Run, and then type D:\setup.exe, where Dis
the letter of your CD drive.)
2
22
2Select your language and click the Installation Wizard
button. The software installation proceeds automatically.
3
33
3When the process is complete, you will be prompted to click
Finish and then Shut Down to turn off your computer.
Remove the CD from your CD drive before you shut down
your computer.

Chapter 1: Installation Instructions 9
Step 2: Installing the Hardware
Installing the Hardware is a two-step process, Making the
Connections, and Powering Up.
Making the Connections
1
11
1The software must be installed before you proceed.
Then, unplug or turn off the power to your PC and
everything connected to your PC.
2
22
2Plug your phone into the V3’s PHONE jack.
If you have a cordless phone with one or more handsets, plug
the base station into the V3’s PHONE jack.
Note: If RJ-11 phone jacks are not used in your country, you
will need a phone adapter. Plug the adapter into the V3’s
PHONE jack and then plug in your phone.
3
33
3Connect the V3 to the traditional telephone network.
Plug one end of the V3’s phone cord into the V3’s TELCO
jack and the other end into a telephone jack where you would
normally plug in a standard telephone. If you are using DSL,
this jack should have a DSL phone filter installed on it. Phone
filters block the DSL frequencies so that someone making a
normal phone call won’t hear noise on the line. They also keep
phone conversations from interfering with DSL performance.
If you do not have a DSL phone filter, they are available at
most retail stores that sell consumer electronics.
4
44
4Connect the V3 to your cable or DSL modem.
Plug one end of an Ethernet cable into your cable or DSL
modem and plug the other end into the WAN port of the V3.
If your cable or DSL modem is already connected to your PC
with an Ethernet cable, leave the cable plugged into the cable
or DSL modem. Then, unplug the other end from the PC and
plug the end you just unplugged into the V3’s WAN port.

10 Zoom V3 User’s Guide
5
55
5If you have an existing router, we recommend that you
replace the existing router with the V3, which has a built-in
router. If, however, you need to connect the V3 behind
another router, plug one end of the Ethernet cable into the
WAN port of the V3 and the other end into a LAN port of
the router.
6
66
6If you have a wireless access point or are using a wireless
router as an access point, unplug it from your computer or
modem and plug it into one of the V3’s LAN ports.
7
77
7Connect the V3 to your computer. We recommend that you
use the Ethernet port if possible, because Ethernet provides a
more reliable connection.
Ethernet - Plug one end of the included Ethernet cable into
one of the V3’s LAN ports (1, 2, 3, or 4) and plug the other
end into the computer’s Ethernet port.
USB - Plug one end of the USB cable into the V3’s USB port
and the other end into the computer’s USB port.

Chapter 1: Installation Instructions 11
Powering Up
To ensure that all the devices you just connected to the V3 install
correctly, you need to power up each device one at a time. Follow
these steps carefully.
1
11
1Plug in the modem’s Power Supply, and turn on the
modem’s on/off switch if it has one.
Plug the modem’s power cube into a power outlet.
Wait for one-two minutes so that you are sure the modem has
completed its power up process before proceeding to Step 2.
2
22
2Plug in the V3’s Power Supply.
Plug the included power cube into a power outlet and then
into the V3’s power (PWR) jack.
Wait for one-two minutes so that you are sure the V3 has
completed its power up process before proceeding to Step 3.
Note: Use only the power cube shipped with the V3 or you
may cause damage to your hardware.
3
33
3Turn the computer on.
If you are using USB, a Found New Hardware box should
display, showing the progress of the installation. Follow the
prompts.
—Windows XP users: You may see Hardware Installation
disclaimer boxes regarding Windows logo testing. You can
safely disregard these messages and click Continue Anyway.
—Windows 2000 users: You may see a Digital Signature
Not Found dialog box. You can safely disregard this message
and click Yes.
—Windows 98/Me users: Restart your computer if you are
prompted to do so.

12 Zoom V3 User’s Guide
Step 3: Configuring Internet
Explorer
Macintosh and Linux users: Your Web browser is set up
automatically, so you can skip this section. Turn to page 68 to
make sure that your computer’s TCP/IP settings are configured
correctly.
Windows users: The software that you use to make an Internet
connection must be set for a network connection, not a dial-up
connection. If you are already using a cable or DSL modem, you
shouldn’t need to do anything. If you are just setting up your cable
or DSL Internet connection for the first time, we have included
instructions. The following instructions are for Internet Explorer, a
popular Web browser. If you are using Netscape Navigator or
another browser, set it up now to use a network connection (this
might be called a “Local Area Network” or “broadband”
connection).
If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade. If you want to check your version number, open
Internet Explorer, select Help, then About Internet Explorer.
Your version number is right under the Microsoft Internet
Explorer logo. You can ignore all the numbers after the period
following the first digit.
1
11
1On the desktop, right-click (not left-click) the Internet
Explorer icon, and select Properties.
If you cannot access Internet Explorer:
Windows XP users: From the desktop, click the Start button,
then click Control Panel. In Control Panel, click Network
and Internet Options and then click the Internet Options
icon.
Windows 98/Me/2000 users: From the desktop, click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.

Chapter 1: Installation Instructions 13
2
22
2In the Internet Properties dialog box, click the Connections
tab.
3
33
3On the Connections tab, click Setup.
4
44
4Windows XP users: In the Welcome to the New Connection
Wizard dialog box, click Next.
If you see a Location Information dialog box, click Cancel
to return to the Welcome dialog box, and click Next again.
In the Network Connection Type dialog box, click Connect
to the Internet.
In the Getting Ready dialog box, click “Set up my
connection manually,” and then click Next.
In the Internet Connection dialog box, click “Connect
using a broadband connection that is always on,” and click
Next.
5
55
5Windows 98/Me/2000 users: In the Internet Connection
Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN)”, and click Next.
In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local area
network (LAN)” and click Next.
In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxy
server”. Then click Next.
A dialog box asks if you want to set up an email account. Click
No and then Next.
6
66
6When the configuration process is done, you will see a
Completing the Internet Connection Wizard dialog box.
Windows 98/Me/2000 users: Be sure to uncheck the box that
says “To connect to the Internet immediately, select this
box….”

14 Zoom V3 User’s Guide
7
77
7Click Finish.
8
88
8Windows XP users: Close Control Panel.
Windows 98/Me/2000 users: If Internet Explorer is open,
close it before going to the next step of the installation,
Configuring Your V3.
Step 4: Configuring Your V3
•If you have a Cable Modem, see below
•If you have a DSL Modem, see page 15.
Configuring the V3 for a Cable
Modem
The V3 is set up by default to work with a cable modem, so
additional configuration is normally not required.
1
11
1Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
2
22
2If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting up VoIP Service on page 18.

Chapter 1: Installation Instructions 15
Configuring the V3 for a DSL
Modem
1
11
1Open the Zoom Configuration Manager.
You should have a Zoom icon on your desktop. You must
double-click this icon to open up the Zoom
Configuration Manager. (If you do not have an icon,
open your Web browser, type http://10.2.2.2 and press
Enter.)
2
22
2Log in to the Zoom Configuration Manager.
Type the following User Name and Password in lowercase
letters as shown. (You will need to use this User Name and
Password each time you want to open up the Zoom
Configuration Manager. See Changing the V3’s Password
in the User’s Manual on the CD if you would like to choose a
different Password.)
User Name: admin
Password: zoomvoip

16 Zoom V3 User’s Guide
3
33
3The Basic Setup page displays.
At Internet Connection Type, pull down the list of selections
and choose the type of DSL your provider uses. If you don’t
know what type you have, read below.
The three most common types of DSL service are PPPoE, PPPoA,
and 1483. There is also Static IP, but it is very unlikely that you are
using it without knowing. You would have had to ask your service
provider for it, and there is typically an additional monthly fee.
It is very important that this selection is correct, so if you don’t
know what type of service you have, we recommend that you call
your service provider and ask them. If you can’t call them, the
tables beginning on page should help you figure it out.
4
44
4Click Save Changes. The screen may change slightly,
depending on the type of DSL you select.

Chapter 1: Installation Instructions 17
5
55
5Configuring the V3 for DSL PPPoE, PPPoA, 1483, or
Static IP.
If you selected DSL PPPoE:
Your service provider should have given you a username
(usually your email address or the characters preceding the @
sign in your email address) and a password (NOT the
username and password that you used to get into the Zoom
Configuration Manager.) If you cannot remember or cannot
find your username and password, call your service provider
and tell them you have misplaced your username and
password. Then enter them as well. Skip to Step 7.
If you selected DSL PPPoA or DSL 1483:
To make the V3 work with DSL PPPoA or 1483, you will have
to configure your DSL modem. For PPPoA, you need to “pass
through” your DSL modem’s IP Address to the V3. For DSL
1483, you need to “turn off NAT.” NAT is a kind of firewall.
You will have to do this through your DSL modem
configuration software. Unfortunately there are many different
DSL modem manufacturers and each one handles this a little
bit differently, so we can’t give specific instructions for your
modem. You should find these settings in your DSL modem
user’s manual or configuration software under “Advanced
Features” or “Advanced Configuration.”
—If you have DSL PPPoA, the setting that you are looking
for is commonly called PPP Half Bridge, ZIPB, DHCP
Spoofing, or just IP Passthrough. When you find it, check
or select it.
—If you have DSL 1483, look for Setting NAT, NAT
Configuration, or something similar. When you find it, turn
off NAT.
If you selected DSL with Static IP:
Enter the static IP address,subnet mask, default gateway,
and DNS Server IP address assigned to you by your service
provider, and then click Add.

18 Zoom V3 User’s Guide
6
66
6Click Save Changes, then Write Settings to Flash and
Reboot, and then Confirm.
7
77
7Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
8
88
8If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting up VoIP Service
If you do not connect successfully, refer to the
Troubleshooting Tips on page 71.
Step 5: Setting up VoIP Service
If you purchased a V3 Model 5567, your unit has been set up for
VoIP service, so continue below with 1.3 Tips for Making VoIP
Calls. If you purchased another Model V3, please go to Chapter 2
on page 23.
1.3 Tips for Making VoIP Calls
Distinctive Ring and Dial Tone - The V3’s ring and dial tone
sound different from your normal phone. This means that you can
easily tell by the ring that you are receiving a VoIP call. Perhaps
more important, when you make a VoIP call, you will hear a
different dial tone than you hear on the public phone network, so
that you can be sure you are making a VoIP call.
Speed dialing - If the phone that you plugged into the V3 has a
speed dialing feature, you can use it for your VoIP calls and your
regular calls. Just be sure to start the VoIP calls with the #symbol
(except in VoIP Only Mode where you don’t use the #).
Redial - You may redial a VoIP number just as you would redial
any other number, using the redial feature on your phone.

Chapter 1: Installation Instructions 19
Hook Flash - If you receive a second call while you are on a VoIP
call, you will hear a call waiting tone. Momentarily press the hook
button on your phone to talk to the second caller, and press it
again to go back to your first conversation. After you have
completed a VoIP call, you can press the hook button to get a
fresh VoIP dial tone and make another VoIP call without dialing #
(Note that redial or speed dialing will not work in this case,
however. You must hang up for at least one second if you need to
make a conventional phone call.
1.4 Setting the V3 for VoIP Only
Mode
For models outside of the US, the V3 can be set to operate in
VoIP Only Mode. While in VoIP Only Mode, you do not need
to dial # before dialing a number. Use VoIP Only Mode when:
•You have a cable modem and you are not near a phone jack
that you can plug the V3 into.
•You are using a DSL modem and your DSL line also provides
your ISDN service.
•You are using “unbundled” DSL—that is, a line without any
telephone service attached to it.
•You intend to use the phone connected to the V3 solely for
VoIP calls. That way, you do not have to hit #before every
call.
To put the V3 in VoIP Only Mode, follow these steps:
1
11
1From the Zoom Configuration Manager, click the Voice
Over IP icon at the top of the page.
2
22
2Check the VoIP Only Mode box.
3
33
3Click Save Changes, Write Settings to Flash and Reboot,
and Confirm.

20 Zoom V3 User’s Guide
1.5 Front Panel Description
Light Description
PWR Lights when the V3 is plugged into a power source.
LINK Lights when the V3 is connected to its broadband WAN
connection device.
DATA Blinks when data is being transferred through the broadband
line.
USB Lights when the USB port of the V3 is plugged into a
powered-up computer’s USB port.
LAN
1-4 Lights when a LAN port of the V3 is plugged into the Ethernet
port of a powered-up device.
VoIP Lights when a Voice over IP call is taking place.
If you have followed the manual to this point, your V3 gateway and
VoIP should be working. Congratulations, you’re ready to enjoy
the V3!
1.6 If You Need Help
•If you have hardware installation problems, our Technical
Support Staff will be happy to assist you.
Windows Users: Please see the Customer Support portion of
the CD for contact information. You may also want to refer to
the Frequently Asked Questions on the CD.
Macintosh and Linux Users: You will find Customer
Support information and User Documentation in Adobe PDF
format in the appropriately named folders in the directory of
the CD-ROM that came with your V3.