Zoom ADSL X3 User manual

ADSL X3
U S E R’S G U I D E

NOTICE
NOTICENOTICE
NOTICE
This document contains proprietary information protected by
copyright, and this Manual and all the accompanying hardware,
software, and documentation are copyrighted. No part of this
document may be photocopied or reproduced by mechanical,
electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work
properly in all environments and applications, and makes no
warranty or representation, either expressed or implied, with respect
to the quality, performance, merchantability, or fitness for a
particular purpose of the software or documentation. The
manufacturer reserves the right to make changes to the hardware,
software, and documentation without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective
owners.
© Copyright 2004
All rights reserved.

Contents
OVERVIEW.........................................................................................4
INSTALLATION INSTRUCTIONS..........................................................5
INSTALLING THE X3........................................................................................7
REMOVING THE X3 SOFTWARE...................................................................25
UNIVERSAL PLUG AND PLAY .......................................................................26
IF YOU NEED HELP.......................................................................................26
STATUS MONITORING......................................................................27
WHY MONITOR STATUS? ..............................................................................27
MONITORING SYSTEM STATUS....................................................................28
MONITORING ADSL STATUS.......................................................................29
ADVANCED SETUP OPTIONS............................................................30
HOW TO USE THE ADVANCED OPTIONS..................................................31
CHANGING YOUR WAN SETTINGS............................................................36
CHANGING YOUR FIREWALL SETTINGS....................................................37
CHANGING USER NAMES AND PASSWORDS .............................................38
BACKING UP YOUR CONFIGURATION.......................................................39
RESETTING DEFAULT SETTINGS.................................................................41
USING IP FILTERS..........................................................................................42
APPENDIX A: ADSL INTERNET SETTINGS TABLES .........................43
APPENDIX B: FRONT AND BACK PANELS.........................................46
APPENDIX C: TCP/IP NETWORK SETTINGS...................................48
APPENDIX D: TROUBLESHOOTING..................................................55
APPENDIX E: REGULATORY INFORMATION.....................................58

Overview 4
Overview
The X3 is an ADSL modem and a gateway/router all contained in
one device.
The ADSL modem gives you a connection to the Internet through
your Internet service provider.
The gateway/router provides an interface between the Internet and
your own local network. It also includes an advanced firewall,
which allows you to control Internet access from your local
network, and which protects your local network from unwanted
Internet traffic.
The X3 modem is also enabled for Universal Plug and Play
(UPnP™). This means that if you plug other devices with UPnP
capabilities into your computer or network (for example, a gaming
application, router, or stand-alone firewall) they will automatically
detect the X3 and make the needed configurations for them to
work together.
This User’s Guide contains installation instructions for Windows,
Macintosh, and Linux computers and information about the X3’s
advanced setup options. While most users will not need to use the
advanced setup options, there are cases in which these advanced
settings are necessary (for example, if you have a static IP address).

Chapter 1: Installation Instructions 5
1
Installation Instructions
This chapter covers the basic instructions needed to install your
X3 and connect to the Internet. These instructions can be used
by those with a Macintosh, Linux, or Windows operating
system. If you already installed and connnected your X3 (using
the separate Quick Start booklet provided for Windows users),
you can skip this chapter and begin with Chapter 2.
Important! Before You Begin
Before installing your X3, you must have ADSL service enabled on
your telephone line. To do this, you need to sign up with an ADSL
service provider. (Your service provider may refer to “ADSL
service” as “DSL service.”)
Package Contents
Your package contains the items shown below:
Zoom ADSL
X3 Modem
Phone CordEthernet Cable Power Cube
Software
CD-ROM

6ADSLX3User'sGuide
The CD contains the installation software, documentation,
warranty, and Customer Support information.
If anything is missing or damaged, please contact Zoom
Customer Support or your retailer or distributor.
In addition, the package may include:
•Phone-jack adapter to adapt the phone cord to a particular
phone jack (certain countries only)
•ADSL line filter(s) (certain units only)
You Will Also Need
•One of the following:
!A Windows 98/Me/2000/XP computer equipped with a
Network Interface Card (NIC).
!A Macintosh or Linux computer with an Ethernet port.
!A network device, such as a wireless access point, hub,
router, or switch.
•An ADSL-enabled telephone wall jack to plug the X3 modem
into.

Chapter 1: Installation Instructions 7
Installing the X3
Installing the X3 involves four steps: Installing the Software,
Installing the Hardware, Configuring Your Web Browser, and
Establishing Communication.
Step 1: Installing the Software
Important!
This section is for Windows computers only. If you are using a
Macintosh or Linux computer, or your are connecting the X3
directly to a hub or network device, skip this section and begin
with the next one, Installing the Hardware on page 8.
Windows computer users MUST install the software
BEFORE installing the hardware.
1
11
1Ensure that your computer is on.
2
22
2Insert the supplied CD into the CD-ROM drive of your
computer. The CD should start automatically and the
Language Selection screen should appear. (If the CD does
not start automatically, on the desktop, click the Start button,
click Run, and then type D:\setup.exe, where Dis the letter
of your CD-ROM drive.)
3
33
3Select your language. The Main Menu screen opens.

8ADSLX3User'sGuide
4
44
4Click Installation Wizard.
5
55
5Click ADSL X3 Modem to start the software installation, then
click Next when prompted.
6
66
6When the installation is complete, click Finish, then click
Exit.
7
77
7Close any applications that may be open, then remove the CD
from the CD-ROM drive.
8
88
8Shut down the computer.
Congratulations! You have installed the software. Now, continue
with the next section, Installing the Hardware.
Step 2: Installing the Hardware
1
11
1Shut down your computer (if it is not shut down already).
2
22
2Connect the modem to the computer’s Ethernet jack or to a
network device (such as, a hub).
!If you are using a computer’s Ethernet jack: Plug one
end of the Ethernet cable into the modem’s
ETHERNET jack and plug the other end into your
computer’s Ethernet jack.
!If you are connecting the X3 directly to a hub, switch,
wireless access point, or other network device: Plug
one end of the Ethernet cable into the modem’s
ETHERNET jack and the other end into the network
device’s Ethernet jack (which is typically called an Uplink
or Expansion port).

Chapter 1: Installation Instructions 9
The modem’s ETHERNET connector is at the back of the
modem.
3
33
3Plug the included X3 power cube into a power strip or wall
outlet, and then into the modem’s power (PWR) jack.
Important!
Only use the power cube shipped with the X3. Other power
cubes may damage your hardware.
4
44
4Turn the modem on by using the ON/OFF button at the
back of the modem.
The PWR light on the front panel of the modem should
become steady on, and the LINK light should blink once. If
the PWR light does not turn on, make sure there is power at
the wall outlet or power strip where you plugged in the power
cube and that you have pushed the X3’s ON/OFF button to
turn it on.
5
55
5Turn the computer on.

10 ADSL X3 User's Guide
6
66
6Plug one end of the supplied phone cord into the modem’s
ADSL jack and the other into the ADSL wall jack. The LINK
light should blink and then become steady on. If it does not,
refer to Appendix D:Troubleshooting on page55.
7
77
7[Optional] If you want to plug in a phone through the modem,
you can do so by plugging it into the PHONE port. (The
PHONE port has a built-in phone filter.)
8
88
8We HIGHLY RECOMMEND that you install a filter on
EVERY phone and fax machine that is sharing the ADSL
phone line. (Do not plug a filter between the wall jack and the
X3.) Phone filters block the ADSL frequencies so that
someone making a normal phone call will not hear modem
noise on the line. They also keep phone conversations from
interfering with ADSL performance.
You may have received ADSL phone filters with your X3. If
you did not, or if you need more filters, they are available at
most retail stores that carry consumer electronics.
For each filter, plug the phone or fax machine’s cord into the
filter’s PHONE end and plug the filter’s LINE end into the
wall jack.
Congratulations! You have installed the hardware. Now, continue
with the next section, Configuring Your Web Browser.

Chapter 1: Installation Instructions 11
Step 3: Configuring Your Web
Browser
Important!
This section is for Windows computers only. If you are using a
Macintosh or Linux computer, your browser is already configured
properly. However, you must ensure that your computer’s TCP/IP
settings are configured properly. See Macintosh TCP/IP
Settings on page 49 or Linux TCP/IP Settings on page 51 for
instructions on how to do this.
When using a Windows computer, the software that you use to
make an Internet connection must be set for a network
connection, not a dial-up connection.
This section includes instructions for recent versions of two
popular Web browsers: Internet Explorer Version 5.0 (or later) and
Netscape Navigator Version 7.2.
Depending on the browser you have on your Windows computer,
follow the corresponding instructions in this section.
Tip:
If you are using an earlier version of one of these browsers, the
configuration may be slightly different from below. In those
cases—or if you are using another browser altogether—configure
the browser to use a network connection (this might be called a
“Local Area Network” or “broadband” connection).

12 ADSL X3 User's Guide
Configuring Internet Explorer
The following instructions are for Internet Explorer Version 5.0 or
later. (If you do not have this version, you can get a free upgrade
from Microsoft Corp. If you are not sure what version you have,
open Internet Explorer and from the Help menu, choose About
Internet Explorer. The version number is directly below the
Microsoft Internet Explorer logo. You can ignore all the numbers
after the period following the first digit.)
1
11
1On the desktop, right-click the Internet Explorer icon, and
select Properties.
Tip:
If you cannot access Internet Explorer in this way, open your
computer’s Control Panel (click the Start button and then,
depending on your computer, either click Control Panel, or
click Settings and then Control Panel). In the Control Panel,
double-click the Internet Options icon. If this icon does not
appear, double-click the Network and Internet Options icon
and then double-click the Internet Options icon.
2
22
2On the Internet Properties dialog box, select the
Connections tab, then click the Setup button.

Chapter 1: Installation Instructions 13
3
33
3The setup process will proceed differently, depending on your
operating system. The following table details the process for
your Windows computer.
Windows XP Windows 98/Me/2000
a. On the
Welcome to the
New Connection Wizard
dialog box, click Next.
(If you see a Location
Information dialog box,
click Cancel and then
when asked if you are sure
you want to cancel, click
Yes to return to the
Welcome dialog box.)
b. On the
Network
Connection Type dialog
box, select Connect to
the Internet, then click
Next.
c. On the
Getting Ready
dialog box, select Set up
my connection manually,
then click Next.
d. On the
Internet
Connection dialog box,
select Connect using a
broadband connection
that is always on, then
click Next.
e. On the
Completing the
New Connection Wizard
dialog box, click Finish.
a. On the
Internet
Connection Wizard
dialog box, select I want
to set up my Internet
connection manually, or
I want to connect
through a local area
network (LAN), then click
Next.
b. On the
Setting up your
Internet connection
dialog box, I connect
through a local area
network (LAN), then click
Next.
c. On the
Local area
network Internet
configuration dialog box,
uncheck the Automatic
discovery of proxy
server check box, then
click Next.
d. On the
Set Up Your
Internet Mail Account
dialog box select No, then
click Next.
e. On the
Completing the
New Connection Wizard
dialog box, uncheck the
To connect to the
Internet immediately,
select this box… check
box (if it appears) and click
Finish.
4
44
4If you accessed Internet Explorer’s settings from the Control
Panel (as explained in the “Tip” following step 1), the Control
Panel window will still be open. Close it before continuing.
Congratulations! You have configured Internet Explorer. Now,
continue with Establishing Communication, starting on page 15.

14 ADSL X3 User's Guide
Configuring Netscape Navigator
The following instructions are for Netscape Navigator Version 7.2.
(If you do not have Version 7.2, you can get a free upgrade from
Netscape Communication Corp. If you are not sure what version
you have, open Netscape Navigator and from the Help menu,
choose About Netscape. The version number is at the top of the
screen.)
1
11
1Double-click the Netscape Navigator icon on your desktop
to open the browser.
2
22
2From the Edit menu, choose Preferences to open the
Preferences dialog box.
3
33
3In the Category list, click the triangle to the left of Advanced
to display a list of choices below it, then select Proxies. The
Preferences dialog box changes to show the Proxies you can
specify.
4
44
4Select Direct connection to the Internet, then click OK.
Congratulations! You have configured Netscape Navigator. Now,
continue with the next section, Establishing Communication.
When you click
the triangle,
more options
appear below
Advanced.

Chapter 1: Installation Instructions 15
Step 4: Establishing
Communication
You must set up the X3 so that it can communicate with your
Internet service provider. To do this, you must use the Zoom
Configuration Manager.
1
11
1Log in to the Zoom Configuration Manager:
a
aa
aOpen your Web browser and, in its address bar, type
http://10.0.0.2, then press the Enter key on your
keyboard.
Tip!
If you are using a Windows computer, a Zoom icon
should have been placed on your desktop automatically.
Instead of typing one of the addresses above in your Web
browser, you can double-click the Zoom icon.
b
bb
bWhen prompted, type the following user name and
password in the appropriate boxes, then click OK. You
must enter them using lowercase letters.
User Name: admin
Password: zoomadsl
If you are not prompted for a user name and password, do
the following in this order: Recheck all connections; restart
the modem and computer; and reset the modem by
inserting a paper clip into the Reset pinhole in the center
of the modem’s back panel and holding it for five seconds.
The user name and password you enter here do not serve
the same purpose as any name and password that your
Internet service provider may have given you.

16 ADSL X3 User's Guide
2
22
2The Zoom Configuration Manager opens and displays its
Basic Setup page.
Use this Web page to configure the modem so it can connect
with your Internet service provider. You can configure the X3
manually or you can have the modem automatically configure
itself. Depending on your situation, do the following:
!Select MANUALLY if one or both of the following are
true:
"You already have the VPI, VCI, and Encapsulation
settings from your Internet service provider.
"You have a static IP address that you plan use with the
X3. (Only those whose Internet service provider
instructs them to use a static IP address and advanced
users with special configuration needs will require
static IP addressing.)
To continue configuring the modem manually, skip the rest of
the steps in this section and follow the instructions on page 20
(if you are NOT using a static IP address) or on page 23 (if you
have a static IP address).

Chapter 1: Installation Instructions 17
!Select AUTOMATICALLY if neither of the special
circumstances mentioned above fits your situation. When
this option is selected, the screen changes to show
automatic configuration options. Do the following:
a
aa
aSelect the Enable option button, then click Save
Changes.
b
bb
bThe page changes to the Autodetect page and a Start
button appears. Click the Start button to begin the
automatic configuration. A message appears to let you
know that the current configuration, if any, will be lost
when the X3 configures itself. Click OK to dismiss
this message.
c
cc
cWait while the X3 modem searches for the correct
VPI, VCI, and Encapsulation settings and connects
with your Internet service provider. This may take a
few minutes because the modem must try various
combinations until it finds the settings that match your
service provider’s.
3
33
3Once the modem detects your settings, your VPI, VCI, and
Encapsulation settings will appear in the table on the
Autodetect page. Click the Encapsulation setting to continue
with the process.
Note:
If your Encapsulation setting is not found (that is, if “No
Encapsulation Protocol Detected” remains on the screen),
select the Disable option button, click Save Changes, then
click the Basic Setup icon at the top of the screen and try to
manually configure the modem, as explained in Configuring
the X3 Manually on page 20.
When your Encapsulation
setting appears, click it to
continue with the process.
(Note that yours may be
something other than
PPPoE.
)

18 ADSL X3 User's Guide
4
44
4Depending on your Encapsulation setting, the following will
happen when you click it:
!If your Encapsulation setting begins with PPP: You
will be prompted for your Login Name and Password.
Your Internet service provider should have given you a
User ID or Username (usually your email address or the
characters preceding the @ sign in your email address) and
a Password. Enter this information in the applicable boxes,
then click Save Changes. A screen appears to let you
know that the process was a success. Click Close to return
to the Autodetect page and notice that the
Encapsulation setting has changed from bold to regular
text. (These are NOT the same User Name and
Password you that you used earlier to open the Zoom
Configuration Manager.)
Tip:
If you do not know your Login Name and Password,
contact your service provider and tell them that you
misplaced the information.
!If your Encapsulation setting begins with something
other than PPP: The EOA Interface—Add page will
open. Click Save Changes on this page (without changing
any settings on it). A screen appears to let you know that
the process was a success. Click Close to return to the
Autodetect page and notice that the Encapsulation
setting has changed from bold to regular text.
When the configuration
is complete, your
Encapsulation setting
will change from bold
to regular text.

Chapter 1: Installation Instructions 19
5
55
5On the Autodetect page, click Write Settings to Flash.
6
66
6Verify that your Internet connection is working. Open your
Web browser (i.e., Internet Explorer or Netscape Navigator)
and try to connect to a familiar Web address.
If you connect successfully, your installation is complete
and you are ready to browse the Web!
Congratulations! You have completed all you need to do to
get your computer on the Internet. The remainder of this
user’s guide is for troubleshooting and for advanced users who
need information about status monitoring and advanced setup
options.
Important!
If you did not connect, see Appendix D: Troubleshooting
on page 55.

20 ADSL X3 User's Guide
Configuring the X3 Manually
Some users may need to configure the X3’s IP settings manually,
instead of having the modem automatically configure itself.
Typically, you would manually configure your modem if:
•You already have the VPI, VCI, and Encapsulation settings
from your Internet service provider.
•You have a static IP address that you plan to use with the X3.
If this is the case, skip this section and continue with Using
Static IP Addressing on page 23.
•The auto configuration process was unable to find your
settings.
Manually configuring the modem requires that you log in to the
Zoom Configuration Manager and enter information on its
Basic Setup page. (If you need help logging in, see page 15.)
1
11
1On the Basic Setup page, ensure that the MANUAL option
button is selected.
2
22
2Do the following, depending on whether you know your VPI,
VCI, and Encapsulation settings:
!If your Internet service provider gave you the settings,
continue with step 3 below.
!If you do not know the settings, refer to the ADSL
Internet Settings Tables beginning on 43. Find your
service provider on the list and make note of its settings. If
there is more than one listing for your service provider, the
most common one is labeled (1), the next (2), and so on.
Tip:
If you are in the United States and your service provider is
not on the list, use the settings for Service Provider Not
Shown at the bottom of the table.