ZyXEL Communications AMG1202-T10A User manual

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AMG1202-T10A
AMG1302-T10A
ZyXEL
Router
Use this guide for resolving
issues with your ZyXEL
wireless router.
User Guide
This document contains important personal
information, so please keep it safe.
ax customer details
here

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Learn About
Your ZyXEL router and the Internet
ZyXEL Router 3
Wireless Broadband 3
Wired Broadband 4
ZyXEL Router
Your ZyXEL router is a broadband router that can connect
computers to the internet using wired or wireless connections.
Your router can share the internet across separate computers and
devices, such as games consoles, smart phones and tablets.
Wireless Broadband
Wireless broadband, also known as Wi-Fi, is an easy way to connect
your computer, games consoles and other devices to your ZyXEL
router. It is especially useful as it allows you to access the Internet
around your home without the use of cables.
ZyXEL router
Your ZyXEL router is already wireless enabled, so you just need
to check that your computer, games console or other device can
connect wirelessly.
If you’ve bought a laptop in the last couple of years, it’s likely to
have wireless built in, but you may need to turn it on using a button
or switch on your laptop. If you use a normal desktop computer, this
may also have wireless built in. If you aren’t sure, check your laptop
or desktop computer manual.
Contents
Set up UseQuick StartGuide
Setting up your ZyXEL router and getting online
Learn About 3
Your ZyXEL router and the Internet
Help 5
Online help, connection troubleshooting and general
questions
Useful Information 16
McAfee Online Security, ZyXEL Powerline Adapters, useful
contacts and advanced settings.

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Help
Online help, connection troubleshooting and general
questions
Online Help 5
Essential Checks 5
Connection Problems 6
General Questions 14
Online Help
If you have access to the internet our online‘Help & Support’ section
has extensive troubleshooting support to resolve any issues you
may have.
Visit http://www.hometelecom.co.uk/how-can-we-help.php
(or visit www.hometelecom.co.uk and navigate to Help & Support).
Essential Checks
It is essential that you check all of your equipment is working. If an
engineer visits and nds your equipment or settings are the cause
of your problem you will be charged for the engineer callout and
we don’t want that! Before proceeding you may like to check that
you have:
- Restarted your ZyXEL router by pressing the‘Reset’ button on the
back of your router and holding it down until all the lights turn
o and back on again. To press this button you will likely need a
straightened out paperclip or other thin object.
If your computer doesn’t have wireless built in, you’ll need to t
a wireless adapter. These are available at most computer shops.
Check your computer manual to make sure the type of adapter you
plan to buy is compatible with your computer.
Wireless security
For your security, your router is preset with a wireless network name
and key. These details are unique to your router and prevent other
people accessing it wirelessly. You can nd these details on the base
of your router. You’ll need to enter these details on any device that
you want to connect wirelessly. To improve your internet security,
consider our McAfee free trial (see page 16).
Getting a good wireless signal
It’s important to have a good wireless signal between your router
and devices to get the fastest, most reliable connection possible. To
boost wireless signal around your home, try using ZyXEL Powerline
adapters (see page 16).
When setting up for the rst time, try to position your device near
your router. Once a wireless connection has been made, you can
move your router further away.
Wired Broadband
Ethernet cables can be used to connect computers, games consoles
and other devices to your ZyXEL router.
Although a wireless connection gives you more exibility to
position your devices around your home, it can occasionally suer
from interference, which can aect your internet browsing. An
Ethernet cable is generally not aected by interference so will give
you a faster, more reliable connection. We therefore recommend
using a wired connection if your computer or device is set up near
your router.

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- Checked the phone line for a clear dial tone.
- Plugged the router into the master phone socket of the property.
- Ensured any wireless devices are checked using an Ethernet cable
rather than a wireless connection.
Connection Problems
If you can’t get online the rst thing we need to do is look at the
lights on your router or modem. These will help to determine what
the problem is.
Please choose from the following options:
A DSL and Internet lights are o or ashing 8
B Broadband light is on and Internet light is o 10
C Broadband and Internet lights are on 11
A DSL and Internet lights are o or ashing
If either the Broadband or Internet lights are OFF or FLASHING this
means that your router can’t connect to the telephone exchange.
This can be caused by a broadband fault or a problem with your
wiring, lters or sockets.
Make sure your telephone line is working:
You’ll see problems with your broadband if the telephone line isn’t
working properly. Pick up a telephone handset and check for a dial
tone:
• If the line sounds clear and you can hear a dial tone, go to
‘Check your Microlter’ on the following page.
• If the line is noisy or you can’t hear a dial tone then please call
technical support on 0844 880 4648.
Check your Microlters:
Broadband shares the line with your telephone service. Microlters
separate the signals and prevent one from interfering with the
other. Anything connected to your line needs to pass through a
Microlter.
Make sure your extensions and cabling
are okay by testing your broadband in
the master socket. You’ll nd it at the
point where the telephone line enters
your property.
Most look like the one shown right.
First, unplug all devices plugged into a phone socket, such as set-
top boxes, other telephones and Microlters. Now, plug your ZyXEL
router into the master socket through one Microlter.
If your connection works only through your master socket:
Either your extension wiring or something connected to your line is
causing the problem.
All other devices should be unplugged at this point. So to test
where the problem lies, plug in your other devices one at a time,
testing your Internet connection each time.
If after plugging in a certain device, the connection breaks, this
means that that device is causing your issue. Try replacing the
Microlter for that connection, or using a dierent phone socket.
Page

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Still not working?
If you have tried these procedures and the DSL or Internet lights are
still o or ashing, then please contact our Technical Support Team
on 0844 880 4648.
B Broadband light is on and Internet light is o
If the Broadband light is ON and Internet light is OFF this means
that although you’re connected to the telephone exchange, you
can’t connect to our network.
Make sure your telephone line is working:
You’ll see problems with your broadband if the telephone line isn’t
working properly. Pick up a telephone handset and check for a dial
tone:
• If the line sounds clear and you can hear a dial tone, go to
‘Check your settings’ below.
• If the line is noisy or you can’t hear a dial tone then please call
technical support on 0844 880 4648.
Check your settings:
First make sure your connection User Name and Password are
entered correctly. These settings are on the sticker attached to the
base of your ZyXEL router.
Still not working?
If you have tried these procedures and there is still an issue, then
please contact our Technical Support Team on 0844 880 4648.
C Broadband and Internet lights are on
If both the Broadband and Internet lights are ON this means that
your router is connected to the Internet, but something is stopping
data from reaching your computer.
Things to consider:
Do you have more than one computer connected to your network?
If so, are you getting the same problem on each computer?
If you are, the problem lies either with your local network or
connection to our network.
If your other computers/devices are working, then the problem lies
with the computer you’re using.
1. Check to see if your computer is connected to your router:
For Windows based Operating Systems:
Go to the ‘Start Menu’and choose ‘Control Panel’.
In the ‘Control Panel’, choose ‘Network Connections’.
Here you’ll see the current status of the connection between your
router and computer. (On the following page are examples of a
connected icon, a disconnected icon and a disabled icon).
If your network icon is disconnected run through the setup guide.
If your connection shows as disabled, right click on it and choose
enable to x the problem.
If it shows as connected and you’re still having problems, go to‘Test
the connection between your computer and router’ (page 11).

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For MAC based Operating System:
From the Apple menu, choose ‘System Preferences’.
Choose ‘Network’ - you’ll nd this under‘Internet and Network’.
OS X 10.4: Choose ‘Network Port Congurations’from the ‘Show
Menu.’
OS X 10.5 and above: Click the‘Cog’icon underneath the list of
connections on the left and choose ‘Set Service Order.’
Make sure your connection type is at the top of the list (drag it up
with the mouse if you need to) and the box next to it is ticked, click
‘Apply Now’ to return to the network screen.
OS X 10.4 and below: Choose your connection type from the ‘Show’
list. On the screen that appears make sure‘Congure IPv4’is set to
‘Using DHCP’. If you have to change anything click‘Apply Now’.
OS X 10.5 and above: Click on your connection type from the left
menu (it should be at the top) and click‘Advanced’. On the screen
that appears, make sure‘Congure IPv4’is set to ‘Using DHCP’. If
you’ve had to change anything click‘Apply Now’.
If your Mac connects via wireless, click on the wireless icon on the
top bar.
Make sure that ‘AirPort’ is shown as ‘On’and you can see your
wireless network in the list with a tick next to it.
2.Test the connection.
Firstly, if you use a Firewall, turn it o for a few minutes. If this xes
the problem then check through your Firewall’s rules and remove
the entry that’s causing problems or just reinstall it. Otherwise
continue through this guide.
Enter http://www.hometelecom.co.uk/into your browsers address
bar and it should load up the Home Telecom website.
If the Home Telecom site does not load:
1. Your computer can’t send any data through your router to our
network. Turn o your Firewall and try loading the website again.
2. If that doesn’t help, perform a factory reset on your router and
set your connection up again. Do this by pressing the small‘Reset’
button on the reverse of your router using a straightened paperclip
or similar thin object, hold the button down until the lights go o
and come back on again.
3. Open your web browser (ignore any error messages the browser
shows you) and type your routers IP address into the address bar at
the top of the window, it will look something like this:
Your ZyXEL Router IP address is: http://192.168.1.1
When you’ve entered the address you should be taken to the
routers admin page. If it does not load, see section ‘a’ below. If it
does load, go to section ‘b’on the following page.
a. If the routers admin screen does not load:
This means that the problem lies with the connection between your
computer and router. The computer can see your network but it
can’t send data through it.

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This will either be a problem with the router or your computers
software, follow these steps to resolve the issue:
1. If you use a Firewall, turn it o for a few minutes and try to
browse the web again. If this xes the problem then check through
your Firewall’s rules and remove the entry that’s causing problems,
or just remove and reinstall the whole program.
2. If your connection continues to fail, perform a factory reset on
your router and set up your connection from scratch using the
Quick Start guide. To perform a reset on your router, press the small
‘Reset’ button on the reverse of your router using a straightened
paperclip or similar thin object, hold the button down until the
lights go o and come back on again.
b. If the routers admin screen does load:
1. Either your home’s wiring or an ADSL Microlter may be
faulty. Reconnect each Microlter in turn, checking the internet
connection each time to see if one is faulty.
2. Perform a factory reset on your router (see above for instructions).
Still not working?
If you have tried all the steps shown previously and there is still an
issue, then please contact the relevant support number:
Call Technical Support Team on 0844 880 4648.
Call Wireless Support on 0906 780 1297 (for issues setting up
wireless computers/devices)
Calls are charged at £1 per minute from UK landlines, prices may be
considerably higher from mobile phones.
General Questions
Use this section to nd the answer to some common questions
about connection problems:
Replacing an old/existing router
1. Turn o your modem/router.
2. Unplug any cables between your modem/router, computer, the
phone socket and the mains power socket. You can leave any ADSL
Microlters in phone sockets.
3. Set aside the old modem/router and cables.
4. Follow the Quick Start guide in your welcome pack to set up your
new ZyXEL router.
My computer is showing a message‘Windows cannot congure
this wireless connection’when I try to set up a wireless connection.
What can I do?
Your computer’s pre-installed wireless software is preventing you
from using the Windows standard wireless software. Find your
computer’s wireless software by hovering your mouse over the
icons in your system tray (usually on the lower right-hand corner
of the screen). If there’s a wireless icon, right-click on it to run the
wireless manager or utility. Or go to ‘Start’ then ‘All Programs’ and
look through the list.
Once you nd this software, you can use it to set up your wireless
connection (your software’s ‘Help’function may be useful, if you
aren’t sure how to do this) or there may be a tick box that allows
Windows to control the wireless set-up. Then go to page 7 of the
Quick Start guide to set up your device.

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How do I set my computer to obtain an IP address automatically?
Windows 2000/XP/Vista/7/8
1. Go to ‘Start’ and click ‘Control Panel’ then:
Windows 2000/XP: click ‘Network Connections’.
Windows Vista: click ‘Network and Sharing Centre’, then‘Manage
network connections’.
Windows 7: click ‘Network and Internet’, then ‘Network and Sharing
Centre’, then ‘Change Adapter Settings’.
2. Right-click the icon for the network adapter you use to connect
to your Hub.
3. Click ‘Properties’.
4. Windows 2000/XP/Vista: select TCP/IP.
Windows 7: select TCP/IP v4.
5. Click ‘Properties’.
6. Select ‘Obtain an IP address automatically’.
7. Click ‘OK’ twice.
8. Open your web browser.
MAC OS X
1. Go to the Apple menu, open‘System Preferences’, then click
‘Network’.
2. Select the adapter you use to connect to your router.
3. Mac OS X 10.4 and earlier only: Select TCP/IP.
4. In ‘Congure’ select the ‘Using DHCP’ option.
5. Click ‘Save/Apply Now’ and close the window.
6. Open your web browser.

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Useful Information
McAfee Online Security 16
ZyXEL Powerline Adapters 17
Useful contact details 18
Advanced settings 19
McAfee Online Security
With your Home Telecom broadband package, you will receive a
free 30 day trial of McAfee Online Security to protect you whilst
using the internet.
To start your 30 day free trial, go to
www.hometelecom.co.uk/mcafee.
ZyXEL Powerline Adapters
Improve your broadband signal with these ultra compact powerline
adapters, which use your electricity line to extend your broadband
availability across your home. Simply plug one adapter into your
router and mains socket, and the other in a dierent mains socket
in your home, to boost the signal to places your router alone would
not reach. See opposite for more details.
Eortlessly upgrade your home
with the ZyXEL PLA4201 adapter
Compact design for easy setup and instant plug-and-
play
Enjoy stable HD videos and gaming
QoS enhances media streaming quality
To nd out more visit the ZyXEL website
www.zyxel.com (search for PLA4201).
The new mini-size ZyXEL PLA4201 gives you the exibility
to turn power lines into a home network.
Enjoy multiple HD streaming, multiplayer gaming, and
web surng.
The advanced Quality of Service (QoS) features improve
the quality of multimedia streaming.
Extend your home network
Boost signal performance for HD media

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Useful contacts
Visit www.hometelecom.co.uk
Customer Services
Call - 01403 216133
Monday to Friday - 8.30am to 8pm
Saturdays and Bank Holidays - 10am to 6pm
Email - customer.ser[email protected]
Technical Support (Router & Line)
Call - 0844 880 4648
Monday to Friday - 8.30am to 9pm
Saturdays, Sundays and Bank Holidays - 10am to 6pm
Sales
Call - 01403 216133
Monday to Friday - 9am to 8pm
Saturdays and Bank Holidays - 10am to 4pm
Email - [email protected].uk
Wireless Support
Call - 0906 780 1297
Calls are charged at £1 per minute from UK landlines, prices may be
considerably higher from mobile phones.
Advanced settings
If you wish to remotely access your router via your computer, you
will require the Router Password (printed on the sticker on the front
page of this booklet).
To see how to access your router via your computer and edit your
broadband settings, please go to:
www.hometelecom.co.uk/zyxel-guide.php
Note: If you make any changes in error simply reset the router. This
will restore it to the pre-congured state. With the router powered
on (using a paper clip or other narrow object) press and hold the
reset button located on the back of the router for 10 seconds before
releasing it. Your broadband details are printed on the sticker on the
front page of this booklet, if you should need them.

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Home Telecom
www.hometelecom.co.uk
Home Telecom Division - Global 4 Communications
Global House
60b Queen Street
Horsham
West Sussex
RH13 5AD