ZyXEL Communications NBG4604 User manual

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
1
Internet User Guide
For the Zyxel NBG4604 routers
1
234
LAN4POWER LAN3 LAN2 LAN1 WAN RESET WPS
seethelight.co.uk 02921 678 544/[email protected].uk

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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Contents Page
1. Introduction and Your Fibre Equipment 3
2. Setting up your internet connection 6
2.1 A Wired Connection 7
2.2. A Wireless Connection 7
2.3 A wired connection using the patch panel (using your house’s internal wiring) 8
3. About Your Router 10
4. Connecting to Wireless Networks 12
4.1 Windows Vista 12
4.2 Windows XP 13
4.3 MAC OS X-version 10.4 13
4.4 Windows 7 14
4.5 Windows 8 14
4.6 OSX Lion/Mountain Lion 15
5. Internet Troubleshooting 16

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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Please note: This guide is for Zyxel NBG4604 routers only.
This is fibre: this is the future
Welcome to the next-generation of communications: future-proof, cutting-edge technology that allows for
more entertainment, a richer experience and super-fast downloads. Seethelight deliver high-speed internet
via fibre optics that makes hi-tech applications, home working and video conferencing a reality.
Brace yourself – the broadband you’ve used in the past doesn’t compare to fibre’s stunning connectivity. It’s
worth looking out for the little dierences from traditional data services – but don’t worry, we’ll be covering
them in the next few pages.
Please ensure that you read this guide carefully to help you get the best out of your seethelight services.
Because seethelight use fibre to bring you high-speed internet, we use some equipment that you may not be
familiar with. This next section will give you a quick overview of this equipment.
Your home will have either of these two set-ups:
1. Introduction and Your Fibre Equipment
Battery
Back-Up
ONT
Patch
Panel
Telephone
Adaptor
Configuration A: Patch panel linked to internal wiring to enable internet service in multiple rooms.*
*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.
To resolve an internal wiring problem please contact a qualified electrician.

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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Battery
Back-Up
ONT
Telephone
Adaptor
Configuration B: The same as A but without a patch panel.* *Exact layout of equipment may vary.
FYI:
Fibre is short for ‘fibre optics’. Fibre optics are small glass threads through which light is
passed. Internet and voice data is converted from electrical impulses into light, passed down
the fibre as light, then converted back into electrical impulses.
This allows data to flow up and down the fibre.
Your Fibre Equipment continued...
Battery Back-Up
This useful piece of kit provides back-up battery power, so if the mains power fails, you will still be able to
make telephone calls for up to eight hours. Please note that Internet services are not supported when your
ONT is running on battery back-up power.
Patch Panel
This can be used to distribute data services throughout the home via internal cabling. Using the patch
cables between the socket and the ONT, you can deliver services wherever they are needed in the home
(for more on this see 2.3 A ‘wired’ connection using the patch panel )
Telephony Master Socket and Telephone Adaptor
Applicable for voice services. Please see Telephone User Guide for more information.

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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Your Fibre Equipment continued...
ONT (Optical Network Terminal)
This is where the light that passes through the fibre optics on the seethelight network is converted into
electrical signals for use by your telephone or computer. The ONT is typically located in an under stairs
cupboard (though this may vary from house to house). It has two or four internet and two telephony ports
situated on the underside.
Note: Make sure your ONT’s power supply is plugged-in and switched on or you will not have a connection to
the seethelight network for both telephony and internet.
The ONT has several lights located on it, which tell you its status. These lights can be useful to help you
troubleshoot any problems with your connection. The table below describes the lights which may indicate
a problem with your connection.
Please note, the lights may vary between dierent versions of the ONT.
Light name Colour Meaning
EQPT O No power*
Green OK
MGMT O No power*
Green OK
Red, Amber or Flashing No connection*
Power Green Power OK
O No power*
PON Green Connection OK
Red No connection**
WAN Green Connection OK
Red No connection**
LOS Red No connection**
Action
*Check power and other cables are properly connected
** Check that there are no bends in the fibre connection

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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2. Setting up your internet connection
Make sure you have all of the following pieces of equipment before setting up your internet connection.
Network Ethernet cable
(colour may vary)
Wireless Zyxel Router
Router Power Supply ONT
1
2
3
4
Your set-up options:
1. A ‘wired’ connection
Internet speeds slow down over wireless connections, so for the best download & upload speeds, use wired.
2. A ‘wireless’ connection
If you have a PC/laptop (made in the last six years), or Apple Mac then you will be ready to go, as it will be
‘wireless enabled’ as standard. If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:
For laptop: Wireless USB adaptor or wireless PCMCIA card
For PC: Wireless USB adaptor or wireless network card
3. A ‘wired’ connection using your house’s internal wiring
Using the patch-panel, you can deliver services wherever they are needed in the home
And remember:
Follow these instructions closely and don’t attempt to disassemble any of your seethelight equipment
Don’t turn on your power supply until you’re sure everything is connected correctly

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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LAN4POWER LAN3 LAN2 LAN1 WAN RESET WPS
LAN
PORT
(1-4)
INTERNET
PORT 1
BLUE
WAN PORT
INTERNET
PORT
2.1 A ‘Wired’ Connection
2.2 A ‘Wireless’ Connection
LAN4POWER LAN3 LAN2 LAN1 WAN RESET WPS
INTERNET
PORT 1
BLUE
WAN PORT
Insert an Ethernet
cable into internet
port 1 of the ONT
Take the other end of
the cable and insert
into the Blue WAN
port of your router
Take another Ethernet
cable and insert into
any of the routers LAN
ports (1-4)
Take the other end of
the cable and insert into
the internet port of your
internet enabled device
1
2
3
4
You will now be able
to find the wireless
network and connect. For
information on how to do
this, see 6. Connecting to
Wireless Networks.
Insert an Ethernet
cable into internet
port 1 of the ONT
Take the other end of
the cable and insert
into the Blue WAN
port of your router
1
2
3

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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2.3 A ‘wired’ connection using the patch panel (Using your house’s internal wiring)
LAN4POWER LAN3 LAN2 LAN1 WAN RESET WPS
INTERNET
PORT 1
BLUE
WAN PORT
LAN
PORT
(1-4)
INTERNET
PORT
Take another Ethernet
cable and plug one end
into any of your rout-
er’s LAN ports (1-4)
and the other end into
the relevant port of the
patch panel associated
with the room where
you would like services
provided.
With the other end of this
cable, connect to your PC/
Internet enabled device
through its internet port.
Use another Ethernet cable
and take one end and plug
into a wall socket in the
relevant room that your
internet service has been
enabled to.
Insert an Ethernet
cable into internet
port 1 of the ONT
Take the other end of
the cable and insert
into the Blue WAN
port of your router
1
2
3
4
5
Internal
Wiring

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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Note: You can enable your internet service to more rooms by adding additional Ethernet cabled connections
between your router and your patch panel as shown in the diagram below:
A ‘wired’ connection using the patch panel (Using your house’s internal wiring)
continued...
LAN4POWER LAN3 LAN2 LAN1 WAN RESET WPS
INTERNET
PORT 1
BLUE
WAN PORT
INTERNET
PORT
INTERNET
PORT
LAN
PORTS
(1-4)
Internal
Wiring
Internal
Wiring

Internet User Guide, Zxyel NBG4604 Last amended: 10/10/2014
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3. About your Router
On the top of your router, you will find a number of status LEDs that indicate the status of the device. These
lights can be useful to help you troubleshoot any problems with your connection.
LED COLOUR STATUS DESCRIPTION
POWER Green On The NBG4604 is receiving power and functioning properly.
O The NBG4604 is not receiving power.
WLAN Green On The NBG4604 is ready, but is not sending/receiving data through
the wireless LAN.
Blinking The NBG4604 is sending/receiving data through the wireless
LAN.
The NBG4604 is negotiating a WPS connection with a wireless
client.
O The wireless LAN is not ready or has failed.
WPS Green On The NBG4604 is ready, but is not sending/receiving data through
the WPS connection.
Blinking The NBG4604 is sending/receiving data through the WPS
connection.
O The WPS connection not ready or has failed.
WAN Green On The NBG4604 has a successful 10/100/1000 MB WAN
connection.
Blinking The NBG4604 is sending/receiving data through the WAN.
O The WAN connection is not ready, or has failed.
LAN 1-4 Green On The NBG4604 has a successful 10/100/1000 MB Ethernet
connection.
Blinking The NBG4604 is sending/receiving data through the LAN.
O The LAN is not connected.
WPS
Button
Press this button for 1 second to set up a wireless connection via WiFi Protected Setup
with another WPS-enabled client. You must press the WPS button on the client side
within 120 seconds for a successful connection.
3.1 Configuring your router
Note: If you plan to connect your computer via a wireless connection then please configure your computer as
described in 6. Connecting to wireless networks and then continue with this section.
Your router is shipped pre-configured and is ready to be connected to the network. If you do need to login to
your router, then enter http://192.168.1.254 into your web browser and when promoted, enter the username
admin and the password quick.