ZyXEL Communications NBG4604 User manual

Internet User Guide
For use with the Zyxel NBG4604 Routers
www.seethelight.co.uk 02920 028 710

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014
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1. Your fibre equipment 3
2. Setting up your internet connection 7
2.1 Before you begin 8
2.2 A ‘wired’ connection 9
2.3 A ‘wireless’ connection 10
2.4 A ‘wired’ connection using the patch panel 11
3. Configuring your router 15
3.1 Changing the admin password 15
4. About your router 16
5. Router Reset Procedure 17
6. Connecting to wireless networks 18
6.1 Windows Vista 19
6.2 Windows XP 21
6.3 MAC OS X - version 10.4 24
6.4 Windows 7 26
6.5 Windows 8 28
6.6 OSX Lion/Mountain Lion 28
7. Internet troubleshooting 29
Internet User Guide
Please note: This guide is for Zyxel NBG4604 routers only.
This is fibre: this is the future
Welcome to the next-generation of communications: future-proof, cutting-edge
technology that allows for more entertainment, a richer experience and super-fast down-
loads. Seethelight deliver high-speed internet via fibre optics that makes hi-tech applica-
tions, home working and video conferencing a reality.
Brace yourself – the broadband you’ve used in the past doesn’t compare to fibre’s stunning
connectivity. It’s worth looking out for the little dierences from traditional data services –
but don’t worry, we’ll be covering them in the next few pages.
Please ensure that you read this guide carefully to help you get the best out of
your seethelight services.

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*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.
To resolve an internal wiring problem please contact a qualified electrician. If a seethelight technician visits
your premises and the issue is caused by an internal wiring fault, you may be charged a call out fee.
Battery
Back-Up
ONT
Patch
Panel
Telephone
Adaptor
Telephone
Master Socket
Geek Speak:
Fibre is short for ‘fibre optics’. Fibre optics are small glass threads through which light
is passed. Internet and voice data is converted from electrical impulses into light,
passed down the fibre as light, then converted back into electrical impulses.
This allows data to flow up and down the fibre.
1. Your fibre equipment
Because seethelight use fibre to bring you high-speed internet, we use some
equipment that you may not be familiar with.
This next section will give you a quick overview of this equipment.
Your home will have either of these two set-ups:
Configuration A:
Patch panel linked to internal wiring to enable internet service in multiple rooms.*

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*Exact layout of equipment may vary
Configuration B:
The same as ‘A’ but with no patch panel.*
ONT (Optical Network Terminal)
This is where the light that passes through the fibre optics on the seethelight
network is converted into electrical signals for use by your telephone or computer.
The ONT is typically located in an under stairs cupboard (though this may vary from
house to house). It has two or four internet and two telephony ports situated on
the underside.
Note: Make sure your ONT’s power supply is plugged-in and switched on or you will
not have a connection to the seethelight network for both telephony and internet.
Battery
Back-Up
ONT
Telephone
Adaptor
Telephone
Master Socket

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The ONT has several lights located on it, which tell you its status. These lights
can be useful to help you troubleshoot any problems with your connection.
The table below describes the lights which may indicate a problem with your
connection.
Please note, the lights may vary between dierent versions of the ONT.
Light name Colour Meaning
EQPT O No power*
Green OK
MGMT O No power*
Green OK
Red, Amber or Flashing No connection*
Power Green Power OK
O No power*
PON Green Connection OK
Red No connection**
WAN Green Connection OK
Red No connection**
LOS Red No connection**
Action
* Check power and other cables are properly connected.
** Check that there are no bends in the fibre connection.

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Battery Back-Up
This useful piece of kit provides back-up battery power, so if the mains power fails,
you will still be able to make telephone calls for up to eight hours. Please note that
Internet services are not supported when your ONT is running on battery back-up
power.
Patch Panel
This can be used to distribute data services throughout the home via internal
cabling. Using the patch cables between the socket and the ONT, you can deliver
services wherever they are needed in the home (for more on this see 2.4 A ‘wired’
connection using the patch panel )
Telephony Master Socket and Telephone Adaptor
Applicable for voice services. Please see Telephone User Guide for more information.

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2. Setting up your internet connection
Make sure you have the following:
Router Power Supply
Wireless Zyxel Router Network Ethernet Cable (colour may vary)
And make sure you can locate your
ONT (for more on this, see 1. Your Fibre
Equipment)

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2.1 Before you begin
Your set-up options:
ˉA ‘wired’ connection from your Zyxel router to your PC/internet device (see page 9)
ˉA ‘wireless’ connection for your PC/internet device (see page 10)
ˉA ‘wired’ connection using your house’s internal wiring (see page 11)
Think about...
ˉWhether you want to connect your computer using a ‘wireless’ or ‘wired’ connection
ˉIf you want the best download and upload speeds available, then use a ‘wired’
connection to your router as internet speeds slow down over wireless connections
If you want to go ‘wireless’...
ˉIf you have a PC/laptop (made in the last six years), or Apple Mac then you
will be ready to go, as it will be‘wireless enabled’ as standard.
If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:
ˉFor laptop: Wireless USB adaptor or wireless PCMCIA card
ˉFor PC: Wireless USB adaptor or wireless network card
And finally...
ˉFollow these instructions closely
ˉDon’t turn on your power supply until you’re sure everything is connected correctly
ˉDon’t attempt to disassemble any of your seethelight equipment

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2.2 A ‘wired’ connection
This diagram shows a ‘wired’ connection from your router to your PC/internet device:
1
2
3
POTS1 POTS2 LAN/INTERNET LAN2
LAN3 LAN4
2
LAN 4 LAN 1LAN 2
LAN 3 WAN
LAN 1
LAN 4LAN 3
LAN 2
WAN
2
2 1
2.2 A ‘wired’ connection
This diagram shows a ‘wired’ connection from your router to your PC/internet device:
1. Insert ethernet cable into internet port 1 of the ONT.
2. Take the other end of this cable and insert it into blue WAN port of your router.
Take another ethernet cable and plug it into any of your router’s remaining ports
(labelled 1-4). You can then connect your PC/or other internet enabled device to the
other end of this ethernet cable.
3. Connect to your PC/internet enabled device through its internet port.

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1
2
2 1
LAN 4 LAN 1LAN 2
LAN 3 WAN
LAN 4 LAN 1LAN 2
LAN 3 WAN
2.3 A ‘wireless’ connection
This diagram shows a ‘wireless’ connection from your router to your PC/internet device:
1. Insert ethernet cable into internet port 1 of the ONT.
2. Take the other end of this cable and insert it into blue WAN port of your router.
For information on how to connect to wireless networks, see 6. Connecting to
wireless networks.
2