ZyXEL Communications Prestige 100IH User manual

Prestige 100IH
User’s Manual
Version 1.0
ZyXEL
ACCESSING INTERNET & INTRANET

ZyXEL Prestige 100IH User’s Guide
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ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free
from any defects in materials or workmanship for a period of up to two (2)
years from the date of purchase. During the warranty period, and upon proof
of purchase, should the product have indications of failure due to faulty
workmanship and/or materials, ZyXEL will, at its discretion, repair or replace
the defective products or components without charge for either parts or labor,
and to whatever extent it shall deem necessary to restore the product or
components to proper operating condition. Any replacement will consist of a
new or re-manufactured functionally equivalent product of equal value, and
will be solely at the discretion of ZyXEL. This warranty shall not apply if the
product is modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.
Note: Repair or replacement, as provided under this warranty, is the
exclusive remedy of the purchaser. This warranty is in lieu of all other
warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose. ZyXEL shall in no
event be held liable for indirect or consequential damages of any kind or
character to the purchaser.
To obtain the services of this warranty, please contact ZyXEL’s Service
Center, refer to the separate Warranty Card for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It
is recommended that the unit be insured when shipped. Any returned products
without proof of purchase or those with an out-dated warranty will be
repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by
ZyXEL to the corresponding return address, Postage Paid (USA and
territories only). If the customer desires some other return destination beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This
warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
Copyright © 1998 by ZyXEL
The contents of this book may not be reproduced (in any part or as a whole)
or transmitted in any form or by any means without the written permission of
the publisher.

Prestige 100IH User’s Guide ZyXEL
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Published by ZyXEL Communications Corporation. All rights reserved.
Note: ZyXEL does not assume any liability arising out of the application or
use of any products, or software described herein. Neither does it convey any
license under its patent rights nor the patents rights of others. ZyXEL further
reserves the right to make changes in any products described herein without
notice. This document is subject to change without notice.
Acknowledgments
Trademarks mentioned in this manual are used for informational purposes
only. Trademarks are the properties of their respective owners.
FCC Part 15 Information
This device complies with Part 15 of FCC rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a
CLASS B digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.

ZyXEL Prestige 100IH User’s Guide
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Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. Shielded
RS-232 cables are required to be used to ensure compliance with FCC Part
15, and it is the responsibility of the user to provide and use shielded RS-232
cables.
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network
protective, operation, and safety requirements. The Industry Canada does not
guarantee that the equipment will operate to a user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector
assembly. The customer should be aware that the compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
For their own protection, users should ensure that the electrical ground
connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves,
but should contact the appropriate electrical inspection authority, or
electrician, as appropriate.
This digital apparatus does not exceed the class A limits for radio noise
emissions from digital apparatus set out in the radio interference regulations
of Industry Canada. The declarations of CE marking:

Prestige 100IH User’s Guide ZyXEL
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The Prestige 100IH has been approved for connection to the Public Switched
Telecommunication Network using interfaces compatible with ITU-TSS
recommendation I.420 (Basic Rate ISDN user access). The Prestige 100IH
complies with the following directives:
1. The Council Directive 89/336/EEC of 3 May 1992 on the approximation
of the laws of the member states relation to Electro Magnetic
Compatibility. (EMC Directive)
2. Council Directive 91/263/EEC of 29 April 1991 on the approximation of
the laws of the Member States concerning telecommunication terminal
equipment. (The Telecom Terminal Equipment Directive)
3. 93/68/EEC of 22 July 1993 amending the Directives 89/336/EEC,
91/263 /EEC and 92/31/EEC.(Marking Directive)
The Council Directive 92/31/EEC of 28 April 1992 amending directive
on the approximation of the laws of the member states relating to Eletro
Magnetic Compatibility.
Contacting ZyXEL
If you have questions about your ZyXEL product or desire assistance, contact
ZyXEL Communications Corporation in one of the following ways:
•Phone: In North America call between 8:00 AM and 5:00 PM PST at
[phone]
Outside North America, you can dial [phone] EXT 252 between
8:00AM and 5:00PM Taiwan time (GMT +8:00).
•Fax: ZyXEL in North America: [phone] or Taiwan: +886-3-
5782439
•E-mail:
Sales inquiries: [email protected] in North America
[email protected] outside North America.

ZyXEL Prestige 100IH User’s Guide
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Technical support: [email protected] in North America
[email protected] outside North America.
•Product information: Visit our site on the World Wide Web:
http://www.zyxel.com.
•FTP: Information, such as ZyXEL software and ROM updates for North
America can be found at this FTP address: ftp.zyxel.com
For European and Asian versions and related files, use the address:
ftp.zyxel.co.at
•Postal Service: You can send written communications tothe following
address:
ZyXEL Communications Corporation.
6, Innovation Road II, Science-Based Industrial Park
Hsinchu, Taiwan 300, R.O.C.
or
ZyXEL Communications Inc.
4920 E. La Palma Avenue
Anaheim, CA92807, U.S.A.

Prestige 100IH User’s Guide ZyXEL
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Table of Contents
ZyXEL Limited Warranty............................................................................ii
FCC Part 15 Information ............................................................................iii
Information for Canadian Users..................................................................iv
Contacting ZyXEL.......................................................................................v
1INTRODUCTION..................................................................................1
Features.......................................................................................................1
Applications For Your Prestige....................................................................4
What This Manual Covers ...........................................................................5
What This Manual Does Not Cover .............................................................5
Packing List.................................................................................................6
Additional Installation Requirements...........................................................7
2BEFORE YOU BEGIN..........................................................................9
Road Map and Flow...................................................................................10
Ordering an ISDN Line .............................................................................11
Completing the Setup Information Worksheet............................................11
3INSTALLATION.................................................................................15
A Warning On Connection Cables.............................................................15
Connecting Your Computer and Your Prestige ..........................................16
Prestige Front Panel...................................................................................18
Powering On Your Prestige........................................................................19
Navigating Through the SMT....................................................................20
4INITIAL CONFIGURATION.............................................................22
SMT Menu Summary ................................................................................22
General Setup Menu ..................................................................................22
ISDN Setup Menus....................................................................................23
5CONFIGURING THE PRESTIGE FOR INTERNET ACCESS .......31
IP Addresses and the Internet.....................................................................32
Internet Access Configuration....................................................................33
Single User Account ..................................................................................34

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Configuration for Single User Account ......................................................36
6REMOTE NODE CONFIGURATION...............................................39
Bandwidth on Demand ..............................................................................43
Editing PPP Options..................................................................................45
Configuring Backup ISP Accounts.............................................................47
7DIAL-IN CONFIGURATION.............................................................49
Telecommuting..........................................................................................49
Dial-In Server Application.........................................................................50
Default Dial-In Setup.................................................................................51
Dial-In Users Setup....................................................................................55
8TCP/IP CONFIGURATION................................................................58
IP Subnet Mask..........................................................................................58
LAN-to-LAN Application..........................................................................59
9SUPPLEMENTAL PHONE SERVICE...............................................65
Getting Started...........................................................................................65
Setting Up Supplemental Phone Service.....................................................66
Call Waiting..............................................................................................66
Three way calling ......................................................................................67
Call Transfer .............................................................................................68
Call Forwarding.........................................................................................68
Message Waiting .......................................................................................69
10 FILTER CONFIGURATION..........................................................70
About Filtering ..........................................................................................70
Prestige’s Filter Structure...........................................................................71
Configuring a Filter Set .............................................................................71
Configuring a Filter Rule...........................................................................73
11 SYSTEM SECURITY......................................................................80
About System Security For the Prestige......................................................80
Configuring the SMT Password.................................................................80
12 TELNET CONFIGURATION AND CAPABILITIES.......................82
About Telnet Configuration .......................................................................82
Telnet Capabilities.....................................................................................83

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13 SYSTEM MAINTENANCE.............................................................84
System Status.............................................................................................84
Terminal Baud Rate...................................................................................87
Log and Trace............................................................................................88
Diagnostic .................................................................................................90
Backup Configuration................................................................................92
Restore Configuration................................................................................93
Software Update.........................................................................................93
Command Interpreter Mode.......................................................................94
Call Control...............................................................................................94
14 TROUBLESHOOTING...................................................................99
Problems Starting Up the Prestige..............................................................99
Problems With the ISDN Line ...................................................................99
Problems with the LAN Interface.............................................................100
Problems Connecting to a Remote Node or ISP........................................101
Problems Connecting to a Remote User....................................................101
15 ISDN SWITCH TYPES..................................................................102
Ordering ISDN in North America............................................................102
Provisioning requirements for North America..........................................104
16 SETUP INFORMATION WORKSHEET.....................................108

Prestige 100IH User’s Guide ZyXEL
Introduction Page 1
1Introduction
Congratulations on your purchase of a ZyXEL Prestige 100IH Remote Access
Router. In a modem-sized box, the Prestige offers inexpensive yet complete
telecommunications and internetworking solutions for your home or branch
office. The Prestige is ideal for everything from surfing the Internet to
receiving calls from Remote Dial-in Users to making LAN-to-LAN
connections to Remote Nodes.
Distinguishing features of the Prestige 100IH include Remote Dial-in User
support, an Internet Single User Account (Network Address Translation),
POTS line support (Plain Old Telephone Service; also called A/B Adapter in
Europe), extensive Network Management, built-in 4-port Ethernet hub, and
the latest security features.
Features
The Prestige 100IH is packed with a number of features that give it the
flexibility to provide a complete networking solution for almost any user.
Ease of Installation
The Prestige is a self-contained unit that is quick and easy to install.
Physically, it resembles an external modem except for the fact that it is a
router and uses Ethernet cables to connect to the host network.
ISDN Basic Rate Interface (BRI)
Using either a standard BRI S/T Interface or U Interface the Prestige supports
a full range of switch types. The switch type depends on the Central Office
switch your ISDN line is connected to. Please see Chapter 15 for more
information on North American, European and Asian ISDN firmware, and the
various switch types supported by the Prestige.
The two B-channels can be used independently for two destinations, or they
can be bundled for a single connection with PPP/MP.

ZyXEL Prestige 100IH User’s Guide
Page 2Introduction
Networking Protocol Support
The Prestige offers support for TCP/IP networks.
Analog Phone Ports
The Prestige is equipped with two standard phone jacks to connect to
telephones, FAX machines, or modems. This allows the ISDN line to be used
for voice calls as well as data calls.
Supplementary Voice Features
The Prestige supports the following Supplementary Voice Features on both of
its Analog (POTS) Phone Ports:
•Call Waiting
•Three Way Calling (conference)
•Call Transfer
•Call Forwarding
•Message Waiting
•Reminder Ring
•Distinctive Ring
Built-in 4-Port Ethernet Hub
The Prestige 100IH is equipped with a built-in 4-port Ethernet hub. The
built-in hub eliminates the need to purchase a separate hub when building a
one to four-port network. For a larger number of workstations, an additional
hub may be connected using a crossover cable.
Dial-on-Demand
The Dial-on-Demand feature allows the Prestige to automatically place a call
to a Remote Node whenever there is traffic coming from any workstation on
the LAN to that remote site.

Prestige 100IH User’s Guide ZyXEL
Introduction Page 3
Bandwidth-on-Demand
The Prestige supports bandwidth up to 128Kbps over a single ISDN BRI line.
It incorporates PPP/MP (Point-to-Point Protocol/Multilink Protocol) to bundle
two B channels over a BRI line. In addition, the Prestige dynamically
allocates bandwidth between the two B channels, increasing or decreasing
speeds as needed to allow for greater efficiency in data transfer. It supports
BAP (Bandwidth Allocation Protocol) and BACP (Bandwidth Allocation
Control Protocol) to manage the number of links in multilink bundle.
Network Management
The Prestige supports two methods of system management: The SMT
interface and the Prestige Web Configurator.
SMT Interface
The SMT interface is a menu driven network management interface which can
be accessed via an RS-232 interface or a Telnet connection.
Prestige Web Configurator
The Prestige Web Configurator is a JAVA based utility designed to allow
users to access the Prestige’s management settings via a Worldwide Web
browser.
DHCP Support (Dynamic Host Configuration
Protocol)
DHCP (Dynamic Host Configuration Protocol) allows you to automatically
assign IP address settings to workstations on your network.
Security
The Prestige supports PAP (Password Authentication Protocol) and CHAP
(Challenge Handshake Authentication Protocol).
Call Control
The Prestige provides budget management for outgoing calls and maintains a
blacklist for unreachable phone numbers in order to save you the expense of
unnecessary charges.

ZyXEL Prestige 100IH User’s Guide
Page 4Introduction
Data Compression
The Prestige incorporates Stac data compression and CCP (Compression
Control Protocol).
Networking Compatibility
The Prestige is compatible with remote access products from other companies
such as Ascend, Cisco, and 3Com. Furthermore, it supports Microsoft
Windows 95 and Windows NT remote access capability.
Applications For Your Prestige
Some applications for the Prestige include:
Internet Access
The Prestige supports the TCP/IP protocol, which is the language used for the
Internet. It is also compatible with access servers manufactured by major
vendors such as Cisco and Ascend.
Internet Single User Account (SUA)
For a small office environment, the Prestige offers a Single User Internet
Account from an ISP (Internet Service Provider). This allows for unlimited
users on the LAN (Local Area Network) to access the Internet concurrently
for the cost of a single user.
Single User Account address mapping can also be used for LAN to LAN
connection.
Telecommuting Server
The Prestige allows Remote Dial-in Users to dial-in and gain access to your
LAN. This feature enables users that have workstations with remote access
capabilities, e.g., Windows 95, to dial in using an ISDN terminal adapter
(TA) to access the network resources without physically being in the office.

Prestige 100IH User’s Guide ZyXEL
Introduction Page 5
What This Manual Covers
This manual is divided into five parts.
1. Getting Started (Chapters 1-3) - is structured as a step-by-step guide to
help you connect, install and setup your Prestige to operate on your
network.
2. The Internet (Chapter 5) - describes how to configure the Prestige to
connect to the Internet.
3. Setting Up Advanced Applications (Chapters 6-10) -describes how to
use the Prestige for more advanced applications such as LAN to LAN.
4. Management & Maintenance (Chapters 11-13) -provides information
on access control and logging features for network administrators.
5. Troubleshooting & Reference (Chapters 14-16) – contains information
about solving common problems, and includes additional references and
installation worksheets.
Regardless of the application, it is important that you follow the steps outlined
in Chapters 1-3to correctly connect your Prestige to your LAN. You can then
refer to other chapters of the manual depending on which applications you
wish to use.
What This Manual Does Not Cover
This manual assumes that you know how to use your computer and are
familiar with your communications software. If you have questions about
using either one, refer to the manual for the product.
This manual also does not cover how to configure your LAN workstations to
access the Prestige, nor does it cover any aspects of the Prestige Web
Configurator. Please refer to the “Prestige Quick Start Guide” for more detail
on both of these subjects.

ZyXEL Prestige 100IH User’s Guide
Page 6Introduction
Packing List
Before you proceed further, please check all items you received with your
ISDN router against this list to make sure nothing is missing. The complete
package should include:
•One Prestige 100IH.
•One power adapter.
•One RJ-45 phone cable.
•One RJ-11 phone cable.
•One 25 pin female - 9 pin male RS-232 cable.
•One 9 pin female - 9 pin male RS-232 cable.
•One LAN crossover cable (red tag).
•One LAN straight-thru cable (white tag).
•One Prestige Web Configurator CD-ROM.
•One PWC User’s Guide
•One Prestige Quick Start Guide.
•This Prestige User's Guide.

Prestige 100IH User’s Guide ZyXEL
Introduction Page 7
Additional Installation Requirements
In addition to the contents of your package, there are other hardware and
software requirements you need before you can install and use your Prestige.
These requirements include:
•An ISDN telephone line installed by your telephone company.
•An Ethernet connection to your computer.
•To Access the Prestige via the SMT port: A computer equipped with
communications software configured to the following parameters:
•VT100 terminal emulation.
•9600 Baud rate.
•No parity, 8 Data bits, 1 Stop bit.
After the Prestige has been successfully connected to your network, you can
make future changes to the configuration by using a Telnet application.
Please make sure that you have all of these components before you attempt to
install your Prestige.

ZyXEL Prestige 100IH User’s Guide
Page 8Introduction

Prestige 100IH User’s Guide ZyXEL
Before You Begin Page 9
2Before You Begin
To ensure successful installation of your Prestige, we strongly recommend
that you carefully follow the steps outlined in Chapters 2and 3. These
chapters are designed as a guide for you to collect the necessary information
about your ISDN phone line and the LAN to which the Prestige will be
connected. Once this information has been collected, it will be used to
configure your Prestige.
After you have successfully configured your Prestige, please see the
appropriate chapters to setup your specific application.

ZyXEL Prestige 100IH User’s Guide
Page 10 Before You Begin
Road Map and Flow
Below is a schematic flowchart. It is intended to guide you through a
successful installation of your Prestige.
Figure 2-1Installation Flowchart