ZyXEL Communications Prestige 2602HWL-D3A Installation instructions

Prestige 2602HWL-D3A
Support Notes
Version 3.40
Oct. 2007

Prestige 2602HWL-D3A Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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INDEX
APPLICATION NOTES.............................................................................................................................................................. 8
GENERAL APPLICATION NOTES.......................................................................................................................................................... 8
INTERNET CONNECTION................................................................................................................................................................... 8
Setup the Prestige as a DHCP Relay.................................................................................................................................... 12
Configure an Internal Server Behind SUA ........................................................................................................................... 14
Configure a PPTP server Behind SUA.................................................................................................................................. 16
Using NAT / Multi-NAT........................................................................................................................................................ 20
About Filter & Filter Examples............................................................................................................................................ 41
Using the Dynamic DNS (DDNS) ......................................................................................................................................... 64
Network Management Using SNMP................................................................................................................................... 66
Using syslog........................................................................................................................................................................ 72
Using IP Alias ...................................................................................................................................................................... 76
Using Call Scheduling.......................................................................................................................................................... 78
Using IP Multicast............................................................................................................................................................... 83
Using Prestige traffic redirect ............................................................................................................................................. 85
Using Universal Plug n Play (UPnP) .................................................................................................................................... 87
WIRELESS APPLICATION NOTES ....................................................................................................................................................... 93
Infrastructure mode............................................................................................................................................................ 93
Wireless MAC address filtering........................................................................................................................................... 98
WEP configuration (Wired Equivalent Privacy)................................................................................................................. 101
Configuring 802.1x ........................................................................................................................................................... 108
Site Survey ........................................................................................................................................................................ 121
PSTN LIFELINE APPLICATION NOTES .............................................................................................................................................. 124
Usage of PSTN Lifeline ...................................................................................................................................................... 124
Lifeline configuration........................................................................................................................................................ 125
Relay to PSTN.................................................................................................................................................................... 126
How to connect Lifeline and DSL connection .................................................................................................................... 126
VOIP APPLICATION NOTES ........................................................................................................................................................... 127
Setup SIP Account ............................................................................................................................................................. 128
Phone port settings........................................................................................................................................................... 131
Advanced voice settings configuration ............................................................................................................................. 132
Phone book Speed dial...................................................................................................................................................... 135
Voice –Common Settings ................................................................................................................................................. 138
Voice - QoS setup .............................................................................................................................................................. 139
Call Forwarding setup....................................................................................................................................................... 140

Prestige 2602HWL-D3A Support Notes
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Call Hold setup.................................................................................................................................................................. 143
Call Waiting setup............................................................................................................................................................. 143
Three Way Conference setup............................................................................................................................................ 146
Call Transfer setup ............................................................................................................................................................ 147
Internal Call ...................................................................................................................................................................... 150
Call Fallback...................................................................................................................................................................... 150
Call Park / Call Pickup ....................................................................................................................................................... 151
Call Return ........................................................................................................................................................................ 153
Distinctive Ringing ............................................................................................................................................................ 154
Do Not Disturb (DND) ....................................................................................................................................................... 156
Hot Line (Auto Dial) .......................................................................................................................................................... 157
Music on hold ................................................................................................................................................................... 158
TRUNKING ............................................................................................................................................................................. 159
Trunking Category ............................................................................................................................................................ 160
Trunking: Peer to Peer ...................................................................................................................................................... 160
Trunking: SIP to FXO ......................................................................................................................................................... 164
Trunking: FXO to SIP ......................................................................................................................................................... 165
Trunking: FXO to FXO ........................................................................................................................................................ 167
FAQ.....................................................................................................................................................................................170
ZYNOS FAQ............................................................................................................................................................................. 170
What is ZyNOS? ................................................................................................................................................................ 170
How do I access the embedded web configurator? .......................................................................................................... 170
What is the default LAN IP address and Password? Moreover, how do I change it? ....................................................... 171
How do I upload the ZyNOS firmware code via embeded web configurator? .................................................................. 171
How do I upgrade/backup the ZyNOS firmware by using FTP client program via LAN?................................................... 171
How do I upload or backup ROMFILE via web configurator? ........................................................................................... 172
How do I backup/restore configurations by using FTP client program via LAN? .............................................................. 172
Why can't I make Telnet to Prestige from WAN? .............................................................................................................. 172
What should I do if I forget the system password?........................................................................................................... 173
What is SUA? When should I use SUA? ............................................................................................................................. 173
What is the difference between NAT and SUA? ................................................................................................................ 173
How many network users can the SUA/NAT support?...................................................................................................... 174
What are Device filters and Protocol filters? .................................................................................................................... 174
Why can't I configure device filters or protocol filters? .................................................................................................... 174
PRODUCT FAQ .......................................................................................................................................................................... 174
What is the Prestige Integrated Access Device? ............................................................................................................... 174

Prestige 2602HWL-D3A Support Notes
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Will the Prestige work with my Internet connection? ...................................................................................................... 175
What do I need to use the Prestige?................................................................................................................................. 175
What is PPPoE?................................................................................................................................................................. 175
Does the Prestige support PPPoE?.................................................................................................................................... 175
How do I know I am using PPPoE?.................................................................................................................................... 175
Why does my provider use PPPoE?................................................................................................................................... 176
Which Internet Applications can I use with the Prestige?................................................................................................. 176
How can I configure the Prestige? .................................................................................................................................... 176
What network interface does the Prestige support? ........................................................................................................ 176
What can we do with Prestige?........................................................................................................................................ 176
Does Prestige support dynamic IP addressing? ................................................................................................................ 176
What is the difference between the internal IP and the real IP from my ISP? .................................................................. 176
How does e-mail work through the Prestige? .................................................................................................................. 177
Is it possible to access a server running behind SUA from the outside Internet? If possible, how?.................................. 177
What DHCP capability does the Prestige support?........................................................................................................... 177
How do I used the reset button, more over what field of parameter will be reset by reset button? ................................ 177
What network interface does the new Prestige series support? ...................................................................................... 178
How does the Prestige support TFTP? .............................................................................................................................. 178
Can the Prestige support TFTP over WAN?....................................................................................................................... 178
How fast can the data go?................................................................................................................................................ 178
What is Multi-NAT? .......................................................................................................................................................... 179
When do I need Multi-NAT?.............................................................................................................................................. 179
What IP/Port mapping does Multi-NAT support? ............................................................................................................. 180
What is the difference between SUA and Multi-NAT? ...................................................................................................... 181
What is BOOTP/DHCP? ..................................................................................................................................................... 181
What is DDNS? ................................................................................................................................................................. 181
When do I need DDNS service?......................................................................................................................................... 182
What DDNS servers does the Prestige support?............................................................................................................... 182
What is DDNS wildcard?................................................................................................................................................... 182
Does the Prestige support DDNS wildcard? ...................................................................................................................... 182
Can the Prestige SUA handle IPsec packets sent by the VPN gateway behind Prestige?.................................................. 182
How do I setup my Prestige for routing IPsec packets over SUA? ..................................................................................... 183
PSTN LIFELINE FAQ ................................................................................................................................................................... 183
What is P2602 and what is the difference between P2602HW and P2602HWL?............................................................. 183
What does Lifeline mean? ................................................................................................................................................ 183
Do I need Lifeline?............................................................................................................................................................. 183
Can I connect more than one phone on the phone port? ................................................................................................. 183

Prestige 2602HWL-D3A Support Notes
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Can I receive incoming PSTN call through P2602HWL- 6xC? ............................................................................................ 183
Can I make an outgoing PSTN call through P2602HWL –6xC? ........................................................................................ 184
VOIP FAQ ................................................................................................................................................................................ 184
What is Voice over IP? ...................................................................................................................................................... 184
How does Voice over IP work? .......................................................................................................................................... 184
Why use VoIP? .................................................................................................................................................................. 184
What is the relationship between codec and VoIP? ......................................................................................................... 184
What advantage does Voice over IP can provide?............................................................................................................ 185
What is the difference between H.323 and SIP?............................................................................................................... 185
Can H.323 and SIP interoperate with one another? ......................................................................................................... 185
What is voice quality?....................................................................................................................................................... 185
How are voice quality normally rated?............................................................................................................................. 185
What is codec? ................................................................................................................................................................. 185
What is the relation of codec and VoIP?........................................................................................................................... 186
What codec does Prestige support? ................................................................................................................................. 186
Which codec should I choose? .......................................................................................................................................... 186
What do I need in order to use SIP?.................................................................................................................................. 186
Unable to register with the SIP server? ............................................................................................................................ 187
I can register but can not establish a call?........................................................................................................................ 187
I can make a call but the voice only goes one way not bothway? .................................................................................... 187
I can receive a call but the voice only goes one way not bothway?.................................................................................. 187
If all the about have been tried, but register still fail what should I do? .......................................................................... 187
I suspect there is a hardware problem with my Prestige what should I do? .................................................................... 188
FIREWALL FAQ .......................................................................................................................................................................... 188
What is a network firewall?.............................................................................................................................................. 188
What makes Prestige firewall secure?.............................................................................................................................. 188
What are the basic types of firewalls?.............................................................................................................................. 188
What kind of firewall is the Prestige?............................................................................................................................... 189
Why do you need a firewall when your router has packet filtering and NAT built-in?...................................................... 189
What is Denials of Service (DoS)attack?........................................................................................................................... 190
What is Ping of Death attack?.......................................................................................................................................... 190
What is Teardrop attack? ................................................................................................................................................. 190
What is SYN Flood attack?................................................................................................................................................ 190
What is LAND attack?....................................................................................................................................................... 191
What is Brute-force attack?.............................................................................................................................................. 191
What is IP Spoofing attack?.............................................................................................................................................. 191
What are the default ACL firewall rules in Prestige? ........................................................................................................ 191

Prestige 2602HWL-D3A Support Notes
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How can I protect against IP spoofing attacks?................................................................................................................ 192
CONTENT FILTER FAQ ................................................................................................................................................................. 193
IPSEC FAQ ............................................................................................................................................................................... 193
What is VPN?.................................................................................................................................................................... 193
Why do I need VPN? ......................................................................................................................................................... 193
What are most common VPN protocols? ......................................................................................................................... 194
What is PPTP?................................................................................................................................................................... 194
What is L2TP? ................................................................................................................................................................... 194
What is IPSec? .................................................................................................................................................................. 194
What secure protocols does IPSec support? ..................................................................................................................... 195
What are the differences between 'Transport mode' and 'Tunnel mode?........................................................................ 195
What is SA?....................................................................................................................................................................... 195
What is IKE?...................................................................................................................................................................... 195
What is Pre-Shared Key?................................................................................................................................................... 196
What are the differences between IKE and manual key VPN? ......................................................................................... 196
What is Phase 1 ID for? .................................................................................................................................................... 196
What are Local ID and Peer ID?........................................................................................................................................ 196
When should I use FQDN? ................................................................................................................................................ 197
Is my Prestige ready for IPSec VPN? ................................................................................................................................. 197
How do I configure Prestige VPN? .................................................................................................................................... 197
How many VPN connections does Prestige support? ....................................................................................................... 197
What VPN protocols are supported by Prestige?.............................................................................................................. 198
What types of encryption does Prestige VPN support? .................................................................................................... 198
What types of authentication does Prestige VPN support?.............................................................................................. 198
I am planning my Prestige-to-Prestige VPN configuration. What do I need to know? ..................................................... 198
Does Prestige support dynamic secure gateway IP? ........................................................................................................ 199
What VPN gateway that has been tested with Prestige successfully?.............................................................................. 199
What VPN software that has been tested with Prestige successfully? ............................................................................. 199
Will ZyXEL support Secure Remote Management? .......................................................................................................... 200
Does Prestige VPN support NetBIOS broadcast? .............................................................................................................. 200
Is the host behind NAT allowed to use IPSec?................................................................................................................... 200
Why does VPN throughput decrease when staying in SMT menu 24.1? .......................................................................... 200
Where can I configure Phase 1 ID in Prestige? ................................................................................................................. 200
If I have NAT router between two VPN gateways, and I would like to use IP type as Phase 1 ID, what should I know? .. 201
How can I keep a tunnel alive? ......................................................................................................................................... 202
Single, Range, Subnet, which types of IP address do Prestige 10/10II/10W/50/100 support in VPN/IPSec? .................... 202
Can Prestige support IPSec passthrough? ........................................................................................................................ 202

Prestige 2602HWL-D3A Support Notes
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Can Prestige behave as a NAT router supporting IPSec passthrough and an IPSec gateway simultaneously? ................ 203
WIRELESS FAQ.......................................................................................................................................................................... 203
What is a Wireless LAN ?.................................................................................................................................................. 203
What are the advantages of Wireless LANs ? .................................................................................................................. 203
What are the disadvantages of Wireless LANs ? .............................................................................................................. 204
Where can you find wireless 802.11 networks ? .............................................................................................................. 204
What is an Access Point ? ................................................................................................................................................. 204
What is IEEE 802.11 ? ....................................................................................................................................................... 204
What is 802.11b ?............................................................................................................................................................. 205
How fast is 802.11b ? ....................................................................................................................................................... 205
What is 802.11a ?............................................................................................................................................................. 205
What is 802.11g ?............................................................................................................................................................. 205
Is it possible to use products from a variety of vendors ?................................................................................................. 205
What is Wi-Fi ? ................................................................................................................................................................. 206
What types of devices use the 2.4GHz Band ?.................................................................................................................. 206
Does the 802.11 interfere with Bluetooth devices ? ......................................................................................................... 206
Can radio signals pass through walls ?............................................................................................................................. 206
What are potential factors that may causes interference among WLAN products ? ....................................................... 206
What's the difference between a WLAN and a WWAN ? ................................................................................................. 207
What is Ad Hoc mode ? .................................................................................................................................................... 207
What is Infrastructure mode ?.......................................................................................................................................... 207
How many Access Points are required in a given area ?................................................................................................... 207
What is Direct-Sequence Spread Spectrum Technology –(DSSS) ?................................................................................... 207
What is Frequency-hopping Spread Spectrum Technology –(FHSS) ?.............................................................................. 208
Do I need the same kind of antenna on both sides of a link ? .......................................................................................... 208
Why the 2.4 Ghz Frequency range ? ................................................................................................................................. 208
What is Server Set ID (SSID) ? ........................................................................................................................................... 208
What is an ESSID ?............................................................................................................................................................ 208
How do I secure the data across an Access Point's radio link ? ........................................................................................ 209
What is WEP ? .................................................................................................................................................................. 209
What is the difference between 40-bit and 64-bit WEP ? ............................................................................................. 209
What is a WEP key ? ......................................................................................................................................................... 209
A WEP key is a user defined string of characters used to encrypt and decrypt data ? ..................................................... 209
Can the SSID be encrypted ? ............................................................................................................................................. 209
By turning off the broadcast of SSID, can someone still sniff the SSID ?........................................................................... 210
What are Insertion Attacks? ............................................................................................................................................. 210
What is Wireless Sniffer?.................................................................................................................................................. 210

Prestige 2602HWL-D3A Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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What is the difference between Open System and Shared Key of Authentication Type ? ................................................ 210
What is 802.1x ? ............................................................................................................................................................... 210
What is the difference between No authentication required, No access allowed and Authentication required ? ........... 211
What is AAA ? ................................................................................................................................................................... 211
What is RADIUS ?.............................................................................................................................................................. 211
What is WPA ? .................................................................................................................................................................. 211
What is WPA-PSK? ............................................................................................................................................................ 212
TROUBLE SHOOTING...........................................................................................................................................................212
USING EMBEDDED PACKET TRACE ................................................................................................................................................. 212
DEBUG PPPOECONNECTION ....................................................................................................................................................... 226
CLI COMMAND LIST ............................................................................................................................................................237
Application Notes
General Application Notes
Internet Connection
A typical Internet access application of the Prestige is shown below. For a small office, there are some
components needs to be checked before accessing the Internet.
Before you begin
Setting up the Windows
Setting up the Prestige router
Troubleshooting

Prestige 2602HWL-D3A Support Notes
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Before you begin
The Prestige is shipped with the following factory default:
1. IP address = 192.168.1.1, subnet mask = 255.255.255.0 (24 bits)
2. DHCP server enabled with IP pool starting from 192.168.1.33
3. Default SMT menu password = 1234
Setting up the PC (Windows OS)
1. Ethernet connection
All PCs must have an Ethernet adapter card installed.
If you only have one PC, connect the PC's Ethernet adapter to the Prestige's LAN port with a
crossover (red one) Ethernet cable.
If you have more than one PC, both the PC's Ethernet adapters and the Prestige's LAN port must
be connected to an external hub with straight Ethernet cable.
2. TCP/IP Installation
You must first install TCP/IP software on each PC before you can use it for Internet access. If you have already
installed TCP/IP, go to the next section to configure it; otherwise, follow these steps to install:
In the Control Panel/Network window, click Addbutton.
In the Select Network Component Type windows, select Protocol and click Add.

Prestige 2602HWL-D3A Support Notes
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In the Select Network Protocol windows, select Microsoft from the manufacturers, then select
TCP/IP from the Network Protocols and click OK.
3. TCP/IP Configuration
Follow these steps to configure Windows TCP/IP:
In the Control Panel/Network window, click the TCP/IP entry to select it and click Properties
button.
In the TCP/IP Properties window, select obtain an IP address automatically.
Note: Do not assign arbitrary IP address and subnet mask to your PCs, otherwise, you will not be able to access
the Internet.
Click the WINS configuration tab and select Disable WINS Resolution.
Click the Gateway tab. Highlight any installed gateways and click the Remove button until there
are none listed.
Click the DNS Configuration tab and select Disable DNS.
Click OK to save and close the TCP/IP properties window
Click OK to close the Network window. You will be prompted to insert your Windows CD or disk.
When the drivers are updated, you will be asked if you want to restart the PC. Make sure your
Prestige is powered on before answering Yes to the prompt. Repeat the above steps for each
Windows PC on your network.
Setting up the Prestige router
The following procedure is for the most typical usage of the Prestige where you have a single-user account
(SUA). The Prestige supports embedded web server that allows you to use Web browser to configure it. Before
configuring the router using Browser please be sure there is no Telnet or Console login.
1. Retrieve Prestige Web
Please enter the LAN IP address of the Prestige router in the URL location to retrieve the web screen from the
Prestige. The default LAN IP of the Prestige is 192.168.1.1. See the example below. Note that you can either
use http://192.168.1.1
2. Login first
The default password is the default SMT password, '1234'.