ZyXEL Communications Prestige 964 User manual

Prestige 964
Cable Router
User's Guide
Ver 3.60.08
December, 2003

Prestige 964 Cable Router
Copyright iii
Copyright
Prestige 964 Cable Router
Copyright © 2003 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,
translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications
Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein.
Neither does it convey any license under its patent rights nor the patent rights of others. ZyXEL further reserves the right
to make changes in any products described herein without notice. This publication is subject to change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

Prestige 964 Cable Router
iv FCC Statement
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Notice 2
Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the
responsibility of the user to provide and use shielded RS-232 cables.

Prestige 964 Cable Router
Canadian Users v
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Industry Canada does
not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly. The customer should be aware that the compliance with
the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out
in the radio interference regulations of Industry Canada.

Prestige 964 Cable Router
vi Warranty
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified,
misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty
is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness
for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of
any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for
your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of purchase or those
with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to state.

Prestige 964 Cable Router
Customer Support vii
Customer Support
When you contact your customer support representative please have the following information ready:
nPrestige Model and serial number.
nWarranty Information.
nDate you received your Prestige.
nBrief description of the problem and the steps you took to solve it.
Method
LOCATION e-mail–Support/Sales Telephone/Fax Web Site/FTP Site Regular Mail
[email protected]
[e-mail].
com
[phone] www.zyxel.com
www.europe.zyxel.co
m
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Communications
Corp., 6 Innovation Road II,
Science-Based Industrial Park,
HsinChu, Taiwan.
Worldwide
[email protected]
m.tw [phone] [phone] www.zygate.com.tw ftp.zygate.com.tw ZyGATE Communications, Inc., 2F, No.48, Lung-Chin
Road, Lung-Tan, Taoyuan,
Taiwan.
[email protected] [phone]
800-255-4101 www.zyxel.com North America
[email protected] [phone] ftp.zyxel.com
ZyXEL Communications, Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.
[email protected] [phone] www.zyxel.dk
Denmark [email protected] [phone] ftp.zyxel.dk
ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.
[e-mail] [phone] www.zyxel.com.myMalaysia
[email protected] [phone]
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
Norway [e-mail]
[email protected]
[phone]
[phone]
www.zyxel.no ZyXEL Communications A/S
Nils Hansens vei 13. N-0667
Oslo, Norway
Sweden su[email protected]
[email protected] [phone] [phone] www.zyxel.se ZyXEL Communications A/S Anders Carlssons Gata 7417 55
Goteborg Sweden
Shanghai [email protected]
[email protected] [phone] [phone] ZyXEL(Shanghai)office 23/F,B Majesty Building
No.138 Pudong Avenue
Pudong Area, Shanghai, China
[email protected] [phone]
0180-5213247
Tech Support
hotline
0180-5099935
RMA/Repair hotline
www.zyxel.de
Germany
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.

Prestige 964 Cable Router
viii Table of Contents
Table of Contents
Copyright.......................................................................................................................................iii
Federal Communications Commission (FCC) Interference Statement......................................iv
Information for Canadian Users...................................................................................................v
ZyXEL Limited Warranty..............................................................................................................vi
Customer Support...................................................................................................................... vii
Table of Contents........................................................................................................................viii
List of Figures...............................................................................................................................x
List of Tables................................................................................................................................ xi
Preface .........................................................................................................................................xii
Chapter 1 Getting to Know Your Prestige.................................................................................1-1
1.1 Overview of the Prestige..................................................................1-1
1.2 5-Port Switch & USB interface.........................................................1-1
1.3 Operation Mode ...............................................................................1-1
1.3.1 Bridge Mode..............................................................................1-2
1.3.2 IP Sharing Mode.......................................................................1-2
1.3.3 Static IP Mode...........................................................................1-2
1.4 Key Features of the Prestige 964.....................................................1-3
1.5 Product Specifications......................................................................1-4
Chapter 2 Hardware Installation and Initial Setup....................................................................2-1
2.1 Front Panel LEDs and Back Panel Ports .........................................2-1
2.2 Additional Installation Requirements................................................2-3
2.2.1 Setting up Your Windows 95/98/Me Computer..........................2-3
2.2.2 Setting up Your Windows NT/2000/XP Computer.....................2-4
2.2.3 Setting up Your Macintosh Computer........................................2-4
2.3 Factory Default Settings...................................................................2-5
2.4 Initializing the Cable Sharing Gateway.............................................2-5
2.5 Network Configuration of Your Computer.........................................2-6
2.6 Router Configuration........................................................................2-6
2.7 Power On Your Prestige...................................................................2-6
Chapter 3 Web Based Management..........................................................................................3-1
3.1 Introduction ......................................................................................3-1
3.2 Basic Page.......................................................................................3-3

Prestige 964 Cable Router
Table of Contents ix
3.3 Advanced Page................................................................................3-4
3.3.1 Web Management –Advanced: Options...................................3-5
3.3.2 Web Management –Advanced: IP Filtering..............................3-5
3.3.3 Web Management –Advanced: MAC Filtering .........................3-7
3.3.4 Web Management –Advanced: Port Filtering...........................3-8
3.3.5 Web Management –Advanced: Forwarding.............................3-9
3.3.6 Web Management –Advanced: Port Triggers.........................3-10
Chapter 4 Troubleshooting........................................................................................................4-1
4.1 Problems with Cable Connection.....................................................4-1
4.2 Problems with Internet Access.........................................................4-1
Appendix A Hardware Specifications..........................................................................................A
Appendix B Important Safety Instructions..................................................................................C
Glossary of Terms.........................................................................................................................E
Index..............................................................................................................................................O

Prestige 964 Cable Router
xList of Figures/Tables
List of Figures
Figure 1-1 Prestige 964 Operation Mode..................................................................................1-2
Figure 2-1 Prestige 964 front panel...........................................................................................2-1
Figure 2-2 Prestige Rear Panel and Connections.....................................................................2-2
Figure 3-1 Web Management -User Login Page ...................................................................... 3-1
Figure 3-2 Web Management -Status....................................................................................... 3-2
Figure 3-3 Web Management -Basic ........................................................................................3-3
Figure 3-4 Web Management –Advanced: Options................................................................. 3-4
Figure 3-5 Web Management –Advanced: IP Filtering ............................................................ 3-6
Figure 3-6 Web Management –Advanced: MAC Filtering........................................................ 3-7
Figure 3-7 Web Management –Advanced: Port Filtering......................................................... 3-8
Figure 3-8 Web Management –Advanced: Forwarding ........................................................... 3-9
Figure 3-9 Web Management –Advanced: Port Triggers ...................................................... 3-10

Prestige 964 Cable Router
List of Figures/Tables xi
List of Tables
Table 1-1 DOCSIS Specifications..............................................................................................1-4
Table 1-2 EuroDOCSIS Specifications......................................................................................1-4
Table 1-3 General Specifications ..............................................................................................1-5
Table 2-1 Prestige 964 LED Functions......................................................................................2-1
Table 2-2 Prestige factory default .............................................................................................2-5
Table 3-1 Web Management –Advanced: Options...................................................................3-5
Table 4-1 Troubleshooting Cable Connection..........................................................................4-1
Table 4-2 Troubleshooting Internet Access..............................................................................4-1

Prestige 964 Cable Router
xii Preface
Preface
About Your Cable Router
Congratulations on your purchase of the Prestige 964 Cable Router.
The Prestige is a broadband cable access modem integrated with IP routing functionality, USB interface,
5-port auto crossover 10/100M auto-negotiating switch and network management features. It is designed for:
nHome offices and small businesses with cable access service via Ethernet port as Internet access media.
nMultiple office/department connections.
nE-commerce/EDI applications.
nYour Prestige is easy to install and to configure.
The feature rich command sets allow you to access and configure your Prestige over a telnet connection.
About This User's Guide
This manual is designed to guide you through the telnet configuration of your Prestige for its various
applications.
Regardless of your particular application, it is important that you follow the steps outlined in Chapter 2 to
connect your Prestige to your LAN. You can then refer to the appropriate chapters of the manual, depending
on your applications.
Related Documentation
ØSupport Disk
More detailed information about the Prestige and examples of its use can be found in our included disk
(as well as on the www.zygate.com.tw web site). This disk contains information on configuring your
Prestige for Internet Access, a General FAQ, an Advanced FAQ, Applications Notes, Troubleshooting,
Commands Sets Reference as well as bundled software.
ØRead Me First
Our Read Me First is designed to help you get your Prestige up and running right away. It contains a
detailed easy to follow connection diagram, Prestige default settings, handy checklists, information on
setting up your PC, and information on configuring your Prestige for Internet access.
ØPacking List Card
Finally, you should have a Packing List Card, which lists all items that should have come with your
Prestige.
ØZyGATE Web and FTP Server Sites
You can access release notes for firmware upgrades and other information at ZyGATE web and FTP
server sites. Refer to the Customer Support page in this User’s Guide for more information.

Prestige 964 Cable Router
Preface xiii
Syntax Conventions
nFor brevity’s sake, we will use “e.g.” as a shorthand for “for instance” and “i.e.” for “that is” or “in other
words” throughout this manual.
nThe Prestige 964 may be referred to as the Prestige or the P964 in this user’s guide.

Prestige 964 Cable Router
Getting to Know Your Prestige 1-1
Chapter 1
Getting to Know Your Prestige
This chapter provides functional overviews, key features, applications and product specifications of
your Prestige
1.1 Overview of the Prestige
The Prestige is a high bandwidth Internet access Cable Modem with integrated router device that connects
your home/office LAN to the Internet using the hybrid fiber coaxial (HFC) cable; the same cable that brings
television into a cable television (CATV) subscriber’s home. Through 5 Ethernet and 1 USB ports of the
Prestige, up to 6 computers can be directly connected to the HFC cable network for high-speed access to the
Internet without an external Ethernet hub. It is ideal for cable users with more than one computer and is an
excellent alternative to the more expensive leased lines.
Prestige 964 provide 2 models for supporting both the Multimedia Cable Network System (MCNS) Data Over
Cable Service Interface Specification (DOCSIS) and EuroDOCSIS specifications in 1.0/1.1/2.0 version.
MCNS is a consortium of cable television companies whose goal is to create standards for interoperable
data-over-cable systems.
The Prestige operates with one external 9V DC-input power supply.
1.2 5-Port Switch & USB interface
Prestige 964 has integrated 5-port Ethernet switch and one USB 1.1 interfaces concurrently. The 5-port switch
provides auto crossover MDI/MDI-x function and is 10/100M bps Ethernet auto-negotiating. The physical
user interfaces of P964 provides you with the capability of connecting up to 6 stations without the need of
external Ethernet hub/switch. If you have more than 6 computers, to choose a hub/switch can easily expand
the number of LAN users.
1.3 Operation Mode
According to DOCSIS/EuroDOCSIS specification, a cable modem is basically a bridge device. It can be
configured to serve specific CPEs by provisioning their MAC addresses. Only traffic to/from these CPEs will
be forwarded. The others will be filtered. It can also be configured to serve specific numbers of CPEs.
However, these services are provided by your cable operator. They have to setup one account for each CPE.
For most Internet users, they have only one access account. If they have two computers' at home and want to
share this account for two or more users, they have to add another Internet sharing device, like a router.
The Prestige 964 is equivalent to a cable modem plus a router. This is very suitable for SOHO and SME for
Internet sharing.
P964 Cable Router has three major operation modes as shown in Figure 1-1.

Prestige 964 Cable Router
1-2Getting to Know Your Prestige
Figure 1-1Prestige 964 Operation Mode
1.3.1 Bridge Mode
In Bridge mode, P964 operates just like a normal cable modem. All operation is compliant to
DOCSIS/EuroDOCSIS specifications.
1.3.2 IP Sharing Mode
In IP Sharing mode, the P964 operates as a NAT router. It requires one public IP address from MSO’s DHCP
pool and provides private IP address space for LAN users. The public IP can be static assigned or dynamically
assigned through DHCP.
1.3.3 Static IP Mode
In Static IP mode, P964 provide a routed subnet on its Ethernet interface. A public IP subnet can be assigned
at the Ethernet interface such that the end user can have a static assigned subnet. At the same time, the LAN
users can also use private IP addresses to get on Internet.
Bridge
Mode
IP Sharing
Mode
Static IP
Mode
Dynamic WAN
IP
Basic Static IP
Static IP with
Public DHCP
Static IP with
NAT Only
Static IP w/ NAT
and Private
DHCP

Prestige 964 Cable Router
Getting to Know Your Prestige 1-3
1.4 Key Features of the Prestige 964
The following are the key features of the Prestige 964:
DOCSIS/EuroDOCSIS compliant cable modem
Provides interoperability with other DOCSIS compliant cable modems and cable headend equipment.
Peak downstream signaling rates of 43 Mbps and upstream signaling rates of 30 Mbps
Access the Internet with high performance network capability.
DOCSIS/EuroDOCSIS 2.0 cable systems are capable of providing signaling rate of up to
43/55 Mbps and 30 Mbps for downstream and upstream respectively. This bandwidth
however, is shared by several subscribers because there are very few computers today
that can connect to a network at such high speeds. Hence, typical connection speeds are 5
Mbps downstream and 1 Mbps upstream.
IP routing, TCP, ICMP, ARP, TFTP, RIP1, RIP2 with MD5
Improves network performance through containment of broadcast messages and improves security support for
unicast, broadcast and multicast IP packets. The RIP supportskey-string encrypted with MD5 for
authentication with the CMTS.
5-port Auto-negotiating and Auto MDI/MDI-X 10/100 Mbps Ethernet Switch
The 5-port LAN interface automatically detects if it is on a 10 Mbps or a 100 Mbps Ethernet.
56-bit DES Baseline Privacy
Software Remotely Upgradeable
The software and configuration information is downloadable from the cable headend to the Prestige. This
eliminates the need for a cable technician's visit to install software upgrades.
Built-in Diagnostic Features
P964 support remote troubleshooting via CMTS-initiated diagnostics, eliminating visit by a technician. The
front panel status indicator LEDs and web based status monitoring are also incorporated to easy diagnostics
from LAN interfaces.
SNMP
SNMP (Simple Network Management Protocol) is a protocol used for exchanging management information
between network devices. SNMP is a member of TCP/IP protocol suite. Your Prestige supports SNMP agent
functionality, which allows a manager station to manage and monitor the Prestige through the network. The
Prestige supports SNMP version one,two, and three. (SNMP v1, v2 and v3).
Network Address Translation (NAT)
NAT (Network Address Translation -NAT, RFC 1631) allows the translation of an Internet Protocol address
used within one network to a different IP address known within another network.
DHCP (Dynamic Host Configuration Protocol)
DHCP (Dynamic Host Configuration Protocol) allows the individual client computers to obtain the TCP/IP
configuration at start-up from a centralized DHCP server. The Prestige has built-in DHCP server capability,
enabled by default, which means it can assign IP addresses, an IP default gateway and DNS servers to all
systems that support the DHCP client.

Prestige 964 Cable Router
1-4Getting to Know Your Prestige
Web based Management & Configuration
The Prestige supports web based management and configuration interface.
Text based configuration file
The Prestige supports text based configuration file download and hence makesrouter deployment simplified.
TACACS+ server support
The function allows access control to all interfaces for MSO to connect to TACACS+ server for telnet
authentication.
1.5 Product Specifications
Table 1-1~Table 1-3lists the Prestige 964 specifications.
Table 1-1DOCSIS Specifications
CLASS FEATURES
DOWNSTREAM UPSTREAM
Operating Frequency 88MHz ~ 860MHz 5MHz ~ 42MHz
Modulation 64/256QAM QPSK or 8*/16/32*/64*/128*QAM
Channel Width 6MHz 200/400/800/1600/3200/6400 kHz
Input Impedance 75 ohms Nominal 75 ohms Nominal
Maximum Data Rates 42.88 Mbps 30 Mbps**
Receive Input Level –15 dBmV to +15 dBmV
Transmission Output Power A-TDMA:
+8 dBmV ~ +54 dBmV (32/64QAM)
+8 dBmV ~ +55 dBmV (8/16 QAM)
+8 dBmV ~ +58 dBmV (QPSK)
S-CDMA:
+8 dBmV ~ +53 dBmV (all modulation)
FEC ITU-T J.83 Annex B Reed Solomon Encoder
Encryption 56-bit DES 56-bit DES
* With A-TDMA or S-CDMA enabled CMTS
** Speed of 30Mbps is attainable only with A-TDMA or S-CDMA technology
Table 1-2EuroDOCSIS Specifications

Prestige 964 Cable Router
Getting to Know Your Prestige 1-5
CLASS FEATURES
DOWNSTREAM UPSTREAM
Operating Frequency 108 MHz ~ 862 MHz 5 MHz ~ 65 MHz
Modulation 64 QAM and 256 QAM QPSK and 16 QAM
Channel Width 8 MHz 200/400/800/1600/3200/6400 KHz
Input Impedance 75 ohms Nominal 75 ohms Nominal
Maximum Data Rates 55.6 Mbps 30 Mbps**
Receive Input Level +43 dBuV to +73 dBuV (64QAM)
+47 dBuV to +77 dBuV (256QAM)
Transmission Output Power A-TDMA:
+68 dBuV ~ +114 dBuV (32/64QAM)
+68 dBuV ~ +115 dBuV (8/16 QAM)
+68 dBuV ~ +118 dBuV (QPSK)
S-CDMA:
+68 dBuV ~ +113 dBuV (all modulation)
FEC ITU-T J.83 Annex A Reed Solomon Encoder
Encryption 56-bit DES 56-bit DES
* With A-TDMA or S-CDMA enabled CMTS
** Speed of 30Mbps is attainable only with A-TDMA or S-CDMA technology
Table 1-3General Specifications
Number of LAN users Up to 253
Power Requirements 9 VDC @1.5 Amps Max.
Operating Requirements Temperature: 0ºC to 40ºC (32ºF to 104ºF) (Please see NOTE)
Humidity: 5 % to 90 % (non-condensing)
Dimensions 197(W) x 143(D) x 31(H) mm
7.76(W) x 5.63(D) x 1.22(H) inches
Power Adapter 110/220V AC, 50~60 Hz
NOTE: To keep the Prestige operating at optimal internal temperature, keep the bottom,
sides and rear of the Prestige clear of obstructions and away from the exhaust of other
equipment. Don’t stack the Prestige together in order to assure the safety.