ZyXEL Communications Prestige 964 User manual

Prestige 964
Cable Router
User's Guide
Ver 3.60.08
December, 2003

Prestige 964 Cable Router
Copyright iii
Copyright
Prestige 964 Cable Router
Copyright © 2003 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,
translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications
Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein.
Neither does it convey any license under its patent rights nor the patent rights of others. ZyXEL further reserves the right
to make changes in any products described herein without notice. This publication is subject to change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

Prestige 964 Cable Router
iv FCC Statement
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Notice 2
Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the
responsibility of the user to provide and use shielded RS-232 cables.

Prestige 964 Cable Router
Canadian Users v
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Industry Canada does
not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly. The customer should be aware that the compliance with
the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out
in the radio interference regulations of Industry Canada.

Prestige 964 Cable Router
vi Warranty
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified,
misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty
is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness
for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of
any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for
your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of purchase or those
with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to state.

Prestige 964 Cable Router
Customer Support vii
Customer Support
When you contact your customer support representative please have the following information ready:
nPrestige Model and serial number.
nWarranty Information.
nDate you received your Prestige.
nBrief description of the problem and the steps you took to solve it.
Method
LOCATION e-mail–Support/Sales Telephone/Fax Web Site/FTP Site Regular Mail
[email protected]
[e-mail].
com
[phone] www.zyxel.com
www.europe.zyxel.co
m
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Communications
Corp., 6 Innovation Road II,
Science-Based Industrial Park,
HsinChu, Taiwan.
Worldwide
[email protected]
m.tw [phone] [phone] www.zygate.com.tw ftp.zygate.com.tw ZyGATE Communications, Inc., 2F, No.48, Lung-Chin
Road, Lung-Tan, Taoyuan,
Taiwan.
[email protected] [phone]
800-255-4101 www.zyxel.com North America
[email protected] [phone] ftp.zyxel.com
ZyXEL Communications, Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.
[email protected] [phone] www.zyxel.dk
Denmark [email protected] [phone] ftp.zyxel.dk
ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.
[e-mail] [phone] www.zyxel.com.myMalaysia
[email protected] [phone]
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
Norway [e-mail]
[email protected]
[phone]
[phone]
www.zyxel.no ZyXEL Communications A/S
Nils Hansens vei 13. N-0667
Oslo, Norway
Sweden su[email protected]
[email protected] [phone] [phone] www.zyxel.se ZyXEL Communications A/S Anders Carlssons Gata 7417 55
Goteborg Sweden
Shanghai [email protected]
[email protected] [phone] [phone] ZyXEL(Shanghai)office 23/F,B Majesty Building
No.138 Pudong Avenue
Pudong Area, Shanghai, China
[email protected] [phone]
0180-5213247
Tech Support
hotline
0180-5099935
RMA/Repair hotline
www.zyxel.de
Germany
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.

Prestige 964 Cable Router
viii Table of Contents
Table of Contents
Copyright.......................................................................................................................................iii
Federal Communications Commission (FCC) Interference Statement......................................iv
Information for Canadian Users...................................................................................................v
ZyXEL Limited Warranty..............................................................................................................vi
Customer Support...................................................................................................................... vii
Table of Contents........................................................................................................................viii
List of Figures...............................................................................................................................x
List of Tables................................................................................................................................ xi
Preface .........................................................................................................................................xii
Chapter 1 Getting to Know Your Prestige.................................................................................1-1
1.1 Overview of the Prestige..................................................................1-1
1.2 5-Port Switch & USB interface.........................................................1-1
1.3 Operation Mode ...............................................................................1-1
1.3.1 Bridge Mode..............................................................................1-2
1.3.2 IP Sharing Mode.......................................................................1-2
1.3.3 Static IP Mode...........................................................................1-2
1.4 Key Features of the Prestige 964.....................................................1-3
1.5 Product Specifications......................................................................1-4
Chapter 2 Hardware Installation and Initial Setup....................................................................2-1
2.1 Front Panel LEDs and Back Panel Ports .........................................2-1
2.2 Additional Installation Requirements................................................2-3
2.2.1 Setting up Your Windows 95/98/Me Computer..........................2-3
2.2.2 Setting up Your Windows NT/2000/XP Computer.....................2-4
2.2.3 Setting up Your Macintosh Computer........................................2-4
2.3 Factory Default Settings...................................................................2-5
2.4 Initializing the Cable Sharing Gateway.............................................2-5
2.5 Network Configuration of Your Computer.........................................2-6
2.6 Router Configuration........................................................................2-6
2.7 Power On Your Prestige...................................................................2-6
Chapter 3 Web Based Management..........................................................................................3-1
3.1 Introduction ......................................................................................3-1
3.2 Basic Page.......................................................................................3-3

Prestige 964 Cable Router
Table of Contents ix
3.3 Advanced Page................................................................................3-4
3.3.1 Web Management –Advanced: Options...................................3-5
3.3.2 Web Management –Advanced: IP Filtering..............................3-5
3.3.3 Web Management –Advanced: MAC Filtering .........................3-7
3.3.4 Web Management –Advanced: Port Filtering...........................3-8
3.3.5 Web Management –Advanced: Forwarding.............................3-9
3.3.6 Web Management –Advanced: Port Triggers.........................3-10
Chapter 4 Troubleshooting........................................................................................................4-1
4.1 Problems with Cable Connection.....................................................4-1
4.2 Problems with Internet Access.........................................................4-1
Appendix A Hardware Specifications..........................................................................................A
Appendix B Important Safety Instructions..................................................................................C
Glossary of Terms.........................................................................................................................E
Index..............................................................................................................................................O

Prestige 964 Cable Router
xList of Figures/Tables
List of Figures
Figure 1-1 Prestige 964 Operation Mode..................................................................................1-2
Figure 2-1 Prestige 964 front panel...........................................................................................2-1
Figure 2-2 Prestige Rear Panel and Connections.....................................................................2-2
Figure 3-1 Web Management -User Login Page ...................................................................... 3-1
Figure 3-2 Web Management -Status....................................................................................... 3-2
Figure 3-3 Web Management -Basic ........................................................................................3-3
Figure 3-4 Web Management –Advanced: Options................................................................. 3-4
Figure 3-5 Web Management –Advanced: IP Filtering ............................................................ 3-6
Figure 3-6 Web Management –Advanced: MAC Filtering........................................................ 3-7
Figure 3-7 Web Management –Advanced: Port Filtering......................................................... 3-8
Figure 3-8 Web Management –Advanced: Forwarding ........................................................... 3-9
Figure 3-9 Web Management –Advanced: Port Triggers ...................................................... 3-10