ZyXEL Communications VMG8324 User manual

Internet User Guide
For use with the Zyxel VMG8324 or VMG8924 Routers
www.seethelight.co.uk 02920 028 710
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1. Your fibre equipment 3
2. Setting up your internet connection 7
2.1 Before you begin 8
2.2 A ‘wired’ connection 9
2.3 A ‘wireless’ connection 10
2.4 A ‘wired’ connection using the patch panel 11
3. Configuring your router 15
3.1 Changing the admin password 15
4. About your router 16
5. Connecting to wireless networks 19
5.1 Windows Vista 20
5.2 Windows XP 22
5.3 MAC OS X - version 10.4 25
5.4 Windows 7 27
5.5 Windows 8 29
5.6 OSX Lion/Mountain Lion 29
6. Internet troubleshooting 30
Internet User Guide
Please note: This guide is for Zyxel VMG8324 or VMG8924 routers only.
This is fibre: this is the future
Welcome to the next-generation of communications: future-proof, cutting-edge
technology that allows for more entertainment, a richer experience and super-fast down-
loads. Seethelight deliver high-speed internet via fibre optics that makes hi-tech applica-
tions, home working and video conferencing a reality.
Brace yourself – the broadband you’ve used in the past doesn’t compare to fibre’s stunning
connectivity. It’s worth looking out for the little dierences from traditional data services –
but don’t worry, we’ll be covering them in the next few pages.
Please ensure that you read this guide carefully to help you get the best out of
your seethelight services.

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*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.
To resolve an internal wiring problem please contact a qualified electrician. If a seethelight technician visits
your premises and the issue is caused by an internal wiring fault, you may be charged a call out fee.
Battery
Back-Up
ONT
Patch
Panel
Telephone
Adaptor
Telephone
Master Socket
Geek Speak:
Fibre is short for ‘fibre optics’. Fibre optics are small glass threads through which light
is passed. Internet and voice data is converted from electrical impulses into light,
passed down the fibre as light, then converted back into electrical impulses. This al-
lows data to flow up and down the fibre.
1. Your fibre equipment
Because seethelight use fibre to bring you high-speed internet, we use some
equipment that you may not be familiar with.
This next section will give you a quick overview of this equipment.
Your home will have either of these two set-ups:
Configuration A:
Patch panel linked to internal wiring to enable internet service in multiple rooms.*

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*Exact layout of equipment may vary
Configuration B:
The same as ‘A’ but with no patch panel.*
ONT (Optical Network Terminal)
This is where the light that passes through the fibre optics on the seethelight
network is converted into electrical signals for use by your telephone or computer.
The ONT is typically located in an understairs cupboard (though this may vary from
house to house). It has two or four internet and two telephony ports situated on
the underside.
Note: Make sure your ONT’s power supply is plugged-in and switched on or you will
not have a connection to the seethelight network for both telephony and internet.
Battery
Back-Up
ONT
Telephone
Adaptor
Telephone
Master Socket

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The ONT has several lights located on it, which tell you its status. These lights
can be useful to help you troubleshoot any problems with your connection.
The table below describes the lights which may indicate a problem with your
connection.
Please note, the lights may vary between dierent versions of the ONT.
Light name Colour Meaning
EQPT O No power*
Green OK
MGMT O No power*
Green OK
Red, Amber or Flashing No connection*
Power Green Power OK
O No power*
PON Green Connection OK
Red No connection**
WAN Green Connection OK
Red No connection**
LOS Red No connection**
Action
* Check power and other cables are properly connected.
** Check that there are no bends in the fibre connection.

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Battery Back-Up
This useful piece of kit provides back-up battery power, so if the mains power fails,
you will still be able to make telephone calls for up to eight hours. Please note that
Internet services are not supported when your ONT is running on battery back-up
power.
Patch Panel
This can be used to distribute data services throughout the home via internal
cabling. Using the patch cables between the socket and the ONT, you can deliver
services wherever they are needed in the home (for more on this see 2.4 A ‘wired’
connection using the patch panel )
Telephony Master Socket and Telephone Adaptor
Applicable for voice services. Please see Telephone User Guide for more information.

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2. Setting up your internet connection
Make sure you have the following:
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L
ight
Off
WPS
DSL LAN 1 LAN2 LAN3 LAN4 WAN PHONE 1 PHONE 2 RESET POWER ON/OFF
Router Power Supply
Wireless Zyxel Router Network Ethernet Cable (colour may vary)
And make sure you can locate your
ONT (for more on this, see 1. Your Fibre
Equipment)

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2.1 Before you begin
Your set-up options:
ˉA ‘wired’ connection from your Zyxel router to your PC/internet device (see page 9)
ˉA ‘wireless’ connection for your PC/internet device (see page 10)
ˉA ‘wired’ connection using your house’s internal wiring (see page 11)
Think about...
ˉWhether you want to connect your computer using a ‘wireless’ or ‘wired’ connection
ˉIf you want the best download and upload speeds available, then use a ‘wired’
connection to your router as internet speeds slow down over wireless connections
If you want to go ‘wireless’...
ˉIf you have a PC/laptop (made in the last six years), or Apple Mac then you
will be ready to go, as it will be‘wireless enabled’ as standard.
ˉNew Apple Macs and a few other devices, (such as Samsung Galaxy S4/S5/Note
3, Xbox One, HTC One and newest versions of the Macbook Pro) come with 802.11ac
enabled WiFi.
If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:
ˉFor laptop: Wireless USB adaptor or wireless PCMCIA card
ˉFor PC: Wireless USB adaptor or wireless network card
And finally...
ˉFollow these instructions closely
ˉDon’t turn on your power supply until you’re sure everything is connected correctly
ˉDon’t attempt to disassemble any of your seethelight equipment

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2.2 A ‘wired’ connection
This diagram shows a ‘wired’ connection from your router to your PC/internet device:
1. Insert ethernet cable into internet port 1 of the ONT.
2. Take the other end of this cable and insert it into blue WAN port of your router.
Take another ethernet cable and plug it into any of your router’s remaining ports
(labelled 1-4). You can then connect your PC/or other internet enabled device to the
other end of this ethernet cable.
3. Connect to your PC/internet enabled device through its internet port.
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POTS1 POTS2 LAN/INTERNET LAN2
LAN3 LAN4
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2.3 A ‘wireless’ connection
This diagram shows a ‘wireless’ connection from your router to your PC/internet device:
1. Insert ethernet cable into internet port 1 of the ONT.
2. Take the other end of this cable and insert it into blue WAN port of your router.
For information on how to connect to wireless networks, see 6. Connecting to
wireless networks.
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2.4 A ‘wired’ connection using the patch panel
This diagram shows a ‘wired’ connection using your house’s internal wiring and
patch panel (where fitted):
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POTS1 POTS2 LAN/INTERNET LAN2
LAN3 LAN4
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1. Insert ethernet cable into internet port 1 of the ONT.
Internal
Wiring

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2. Take the other end of this cable and insert it into blue WAN port of your router.
Take another ethernet cable and plug it into any of your router’s remaining
ports (labelled 1-4).
3. Take the other end of this second ethernet cable and plug it into the relevant
socket on the patch panel associated with the room where you would like
service provided. For example, if you wish to enable internet service to your
study, connect the ethernet cable into the socket marked ‘study’ or the number
corresponding to the room socket ID.
4. Using another ethernet cable, take one end and plug it into a wall socket in the
relevant room that your internet service has been enabled to.
5. With the other end of this cable, connect to your PC/internet-enabled device
through its internet port.

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Note: You can enable your internet service to more rooms by adding additional
ethernet cabled connections between your router and your patch panel as shown in
the diagram below:
POTS1 POTS2 LAN/INTERNET LAN2
LAN3 LAN4
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Internal
Wiring
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1. Take another ethernet cable and plug it into any of your router’s remaining
ports (labelled 1-4).
2. Then take the other end of this ethernet cable and plug it into the relevant
socket on the patch panel associated with the room where you would like
service provided.
3. Using another ethernet cable, take one end and plug it into a wall socket in the
relevant room that your internet service has been enabled to.
4. With the other end of this cable, connect to your PC/internet-enabled device
through its internet port.

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3. Configuring your router
Note: If you plan to connect your computer via a wireless connection then please
configure your computer as described in 6. Connecting to wireless networks and
then continue with this section.
Your router is shipped pre-configured and is ready to be connected to the network.
If you do need to login to your router, then enter http://192.168.1.254 into your
web browser and when promoted, enter the username admin and the password
quick1234.
3.1 Changing the admin password
Seethelight recommend that you change your router’s default password
(quick1234) to something else to help keep your computer safe online. Use the
following procedure to change your password and ensure that you make a note of
your new password.
Launch your web browser and type http://192.168.1.254 into your web browser’s
address bar, then press enter. Enter the username admin and the default password
quick1234 into the router’s web page. Now close the Quick Start screen and proceed
to Maintenance then User Account and set a new password.

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4. About your router
On the top of your router, you will find a number of status LEDs that indicate the status
of the device. These lights can be useful to help you troubleshoot any problems with
your connection.
LEDs on the device:
Note: The Wifi 5G is only applicable to the VMG8924 Router
None of the LEDs are on if the Device is not receiving power.
LED COLOUR STATUS DESCRIPTION
POWER
PWR/SYS
Green On The device is receiving power and ready for use
Blinking The Device is self testing
Red
On The Device detected an error whilst self testing, or
there is a device malfunction
O The Device is not receiving power
DSL Green On The ADSL line is up
Blinking The Device is initializing the ADSL line
Orange
On The VDSL line is up
Blinking The Device is initializing the VDSL line
O The DSL line is down
INTERNET
Green
On The Device has an IP connection but no trac.
Your Device has a WAN IP address (either static
or assigned by a DHCP server), PPP negotiation
was successfully completed (if used) and the DSL
connection is up.
Blinking The Device is sending or receving IP trac.
O There is no Internet connection or the gateway is in
bridged mode.
Red
On The Device attempted to make an IP connection but
failed. Possible causes are no response from a DHCP
server, no PPPoE response, PPPoE authentication
failed.

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LED COLOUR STATUS DESCRIPTION
LAN
Green
On The Device has a successful 100 Mbps Ethernet
connection with a device on the Local Area Network
(LAN)
Blinking The Device is sending or receiving data to/from the
LAN at 1000 Mbps
O The Device does not have an Ethernet connection
with the LAN.
WiFi 2.4G
Green
On The 2.4 GHz wireless network is activated
Blinking The Device is communication with other wireless
clients
Orange Blinking The Device is setting up a WPS connection.
O The 2.4 GHz wireless network is not activated
WiFi 5G
(Only applicable
for VMG8924)
Green
On The 5 GHz wireless network is activated
Blinking The Device is communicating with 5 GHz wireless
clients
Orange
Blinking The Device is setting up a WPS connection with a 5
GHz wireless client
O The 5 GHz wireless network is not activated
Note: This is only compatable with 802.11ac devices.
WAN
Green
On The Device has a successful 1000 Mbps Ethernet
connection on the WAN.
Blinking The Device is sending or receiving data to/from the
WAN at 1000 Mbps.
Orange
On The Device has a successful 10/100 Mbps Ethernet
connection on the WAN.
Blinking The Device is sending or receiving date to/from the
WAN at 10/100 Mbps.
O There is no Ethernet connection on the WAN.
PHONE 1,
PHONE 2 Green
On A SIP account is registered for the phone port.
Blinking A telephone connected to the phone port has its
receiver o the hook or there is an incoming call.
Orange
On A SIP account is registered for the phone port and
there is a voice message in the corresponding SIP
account.
Blinking A telephone connected to the phone port has its
receiver o the hook and there is a voice message in
the corresponding SIP account.
O The phone port does not have a SIP account
registered.

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USB1
Green
On The Device recognises a USB connection through the
USB1 slot.
Blinking The Device is sending/receiving data to/from the
USB device connected to it.
O The Device does not detect a USB connection through
the USB1 slot
USB2
Green
On The Device recognises a USB connection through the
USB2 slot.
Blinking The Device is sending/receiving data to/from the
USB device connected to it.
O The Device does not detect a USB connection through
the USB2 slot

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5. Connecting to wireless networks
You will find a sticker attached to the underside of your router. It will contain the
following information:
ˉYour SSID: The name of your wireless network associated with your router
ˉYour 5GHz SSID: The name of your 5GHz wireless network associated with your
router (Only applicable with VMG8924 routers)
ˉWPA2 PSK: The password you will need to enter on your PC’s wireless
client to gain access to this network
You will find instructions on how to set up a wireless connection for the following
operating systems:
ˉWindows Vista (see page 20)
ˉWindows XP (see page 22)
ˉMAC OSX - version 10.4 (see page 25)
ˉWindows 7 (see page 27)
ˉWindows 8 (see page 29)
ˉOSX Lion/Mountain Lion (see page 29)
IMPORTANT: If you don’t have any of the above operating systems, or if you use
a non-standard wireless client, then please consult the appropriate manufacturer
manual.
Geek Speak:
SSID: Or Service Set Identifier, is used to identify wireless networks. By
displaying a list of SSIDs in your range you can select one to connect to.
WPA2: Security protocols used to secure wireless computer networks.

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1. Click on the ‘Start’ button and then click ‘Connect To’.
2. Now click on the network that you want to connect to (your SSID), then click
‘Connect’
5.1 Windows Vista