ZyXEL Communications VMG8623 User manual

Let’s get you connected
Zyxel VMG8623 Router

Welcome
Thanks for choosing Home Telecom as your service
provider, you’ve made a great choice.
Welcome to Home Telecom!
1
Drop us a Tweet
@hometelecomcare
Talk to us online
Hometelecom.co.uk
Like on Facebook
@hometelecomuk
Video Support
Webchat online

Specialist Video Support
2
Once you’ve opened webchat insert your details and select the option ‘Router Set-up Support’, one of our agents
will then send you an SMS to your mobile number with a link to our service.
If you wish to use this service, simply visit our website ‘www.hometelecom.co.uk’ and talk with one of our agents via our
webchat service. This can be accessed via the “Talk to us Online” button, found bottom right of the site.
Now you’ll switch over to video, follow the specialists instructions and you will be set-up in no time.
1
2
3
If you’re struggling with your set-up, and would like to request a set-up specialist to assist you, we have an application
that allows us to access the rear camera of your mobile phone. Don’t worry, this is completely secure and we cannot access
anything within your mobile. It’s very similar to Facetime, or a video call.
This will allow our specialists to see exactly where you are within the process of your router installation and supply you with the
assistance you need to get your services working.
*Please ensure that you have a strong 4G/5G connection before using this service.

What’s in the box?
3
The Zyxel VMG8623 A microlter
(Unless Ultrafast Fibre)
DSL cable
(the grey one)
Ethernet cable
(the yellow one)
The power cable Openreach
Master Socket
(Found on your wall)
A B
C D
E F

Welcome
The following guide has been created to assist you with
the initial set-up of your Home Telecom service.
Depending on your Openreach socket, please review the
below and turn to the relevant page.
Let’s get you connected
4
Openreach
Single Socket
Page
7
Openreach
Double Socket
Page
5

Connecting broadband | Dual Socket
5
If you are using a house phone, connect this in to the bottom part of the Openreach master socket.
Connect one end of the grey DSL cable (C) into the internet port of the Master socket (F) (please note that this must
not be an extension socket, and this should say Openreach on it). Connect the other end of the cable into the grey port
(DSL) on the back of your router (A).
Next, plug the power cable into your electricity supply, switch on, the connect the other end into the round
power socket on the back of your router
1
2
3
4
Switch on your router by pressing the black on/o button located on the back of the router. The power light will
turn orange, after a few minutes this will turn solid green. Please allow 10 minutes for the router to fully power up,
and all lights turn solid green or ashing green.
Please follow this set-up if you have a dual Master Socket.

Connecting broadband | Option 1
6
D
E
F
2
3
1
4
A
C

Connecting broadband | Single Socket
If you are using a house phone, connect this into the phone socket on the microlter.
Connect the microlter into the master telephone socket (this should say Openreach on it)
Connect one end of the grey DSL cable into the microlter. Connect the other end of the cable into the grey port (DSL) on
the back of your router.
Next, plug the power cable into your electricity supply, switch on, connect the other end into the round power
socket on the back of your router.
Switch on your router by pressing the black on/o button located on the back of the router. The power light will
turn orange, after a few minutes this will turn solid green. Please allow 10 minutes for the router to fully power up,
and all lights turn solid green or ashing green.
1
2
3
4
5
7
Please follow this set-up if you have a single Master Socket.

Connecting broadband | Option 2
8
LINE
2
3
4
1
5
A
C
D
E
F

Connecting wirelessly
When prompted for the password, input the wireless key into your chosen device and connect.
Find your routers Network name / SSID and wireless key (located on the sticker on the back of your router)
Search for available wireless networks on your chosen device and select the one that matches the Network
Name / SSID
1
2
3
9