ZyXEL Communications WSR30 User manual

Copyright © 2018 Zyxel Communications Corporation

Multy WiFi System User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide contains information on setting up your Multy Device using the Multy App.
•More Information
Go to support.zyxel.com to find other information on the Multy Device.

Multy WiFi System User’s Guide
3
Table of Contents
Table of Contents
Table of Contents............................................................................................................................... 3
Chapter 1
Get to Know Your Multy WiFi System................................................................................................ 5
1.1 Overview.................................................................................................................................................... 5
1.2 How to Manage the Multy WiFi System ............................................................................................... 6
1.3 Getting Started......................................................................................................................................... 6
1.4 Hardware Connections .......................................................................................................................... 7
1.5 Hardware Installation .............................................................................................................................. 7
1.5.1 WSQ50 Installation.......................................................................................................................... 8
1.5.2 WSR30 Installation........................................................................................................................... 8
1.6 Reset Button ............................................................................................................................................ 10
1.6.1 Use the Rest Button ......................................................................................................................10
1.7 LED Light...................................................................................................................................................11
Chapter 2
Set up Your Multy WiFi System Using Multy App............................................................................ 13
2.1 Introduction.............................................................................................................................................13
2.2 Use the Multy App..................................................................................................................................13
2.3 Add and Install Your First Multy Device..............................................................................................16
2.4 Test Your Mobile Phone Connection Speed..................................................................................... 24
2.5 Test Your Multy Device Connection Speed ...................................................................................... 26
2.6 Measure Your WiFi Signal Strength......................................................................................................28
2.7 Enable or Disable Guest WiFi ...............................................................................................................30
2.8 Share WiFi Name and Password with a QR Code...........................................................................32
2.9 Set a WiFi Schedule for Clients.............................................................................................................34
2.10 Pause Internet Access for an Individual Client............................................................................... 39
2.11 Pause or Resume Internet Access for a Group .............................................................................. 41
2.12 Check your Multy Device’s Configuration Details......................................................................... 43
2.13 Use Custom DNS Server.......................................................................................................................45
2.14 Turn on or off the Multy Device’s LED Light.....................................................................................47
2.15 Check Your Multy Device Signal Strength ......................................................................................48
2.16 Restart Your Multy Device .................................................................................................................. 50
2.17 Remove a Multy Device .....................................................................................................................51
2.18 Install a Second Multy WiFi System....................................................................................................52
2.19 Change the Name or Picture of a Multy WiFi System...................................................................55
2.20 Remove a Multy WiFi System .............................................................................................................57
2.21 Enable or Add Port Forwarding Rules...............................................................................................59
2.22 Enable DMZ ...........................................................................................................................................63

Multy WiFi System User’s Guide
4
Table of Contents
2.23 Switch to NAT/Bridge Mode...............................................................................................................65
2.24 Turn Notifications on or off..................................................................................................................67
2.25 Enable or Disable Daisy Chain Network Topology ........................................................................ 70
2.26 Report a Problem with the Multy App .............................................................................................72
2.27 Log in with a myZyxelCloud Account ..............................................................................................73
2.28 Manage Your Multy WiFi System with Amazon Alexa................................................................... 74
Appendix A Customer Support ......................................................................................................... 77
Appendix B Legal Information........................................................................................................... 83

Multy WiFi System User’s Guide
5
A2
A1
A3
CHAPTER 1
Get to Know Your Multy WiFi
System
1.1 Overview
Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Multy app.
You can install two or more Multy Devices in a Multy WiFi System to extend the range of your existing
wired network without additional wiring, providing easy network access to mobile users.
In the following example, the first Multy Device connects to the router to act as the root AP (A1), and
other Multy Devices are extenders (A2 or A3) to expand wireless coverage. The extenders help relay
communications from wireless clients to the root AP and router.
Multy devices include the following:
•WSQ50 (Multy X)
•WSR30 (Multy U)
Multy U is designed for home use while Multy X is designed for small businesses. The differences between
the Multy X and Multy U devices are summarized in the next table.
Table 1 Differences between Multy X and Multy U
FEATURE
MULTY X (WSQ50)
MULTY U (WSR30)
Daisy Chain Topology
V
-
USB Port
V
-

Multy WiFi System User’s Guide
6
Chapter 1 Get to Know Your Multy WiFi System
Table 1 Differences between Multy X and Multy U (continued)
FEATURE
MULTY X (WSQ50)
MULTY U (WSR30)
Number of LAN Port(s)
3
1
Number of internal antennas
5G
6
4
2.4G
2
2
BLE (Bluetooth Low
Energy)
1
-
1.2 How to Manage the Multy WiFi System
You can use the following way to manage the Multy WiFi System.
Multy App
The Multy app allows Multy WiFi System setup and management from your mobile device. This User’s
Guide provides information about key uses of the Multy app.
1.3 Getting Started
To set up a Multy WiFi System, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend
WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Multy app and turn on Bluetooth on your smartphone. Make sure your phone has Internet
access.
4 Connect the first Multy Device (see Section 1.4 on page 6).
5 Use the Multy app to set up the Multy Device and manage your Multy WiFi System (see Chapter 2 on
page 13).

Multy WiFi System User’s Guide
7
Chapter 1 Get to Know Your Multy WiFi System
1.4 Hardware Connections
1 Use the included power cable to connect the Multy Device’s power port to a power outlet.
2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband
modem or router that is connected to the Internet.
3 You may use Ethernet cables to connect other devices to your Multy Device.
Figure 1 WSQ50 Rear Panel
Figure 2 WSR30 Back Panel

Multy WiFi System User’s Guide
8
Chapter 1 Get to Know Your Multy WiFi System
1.5 Hardware Installation
This section describes how the hardware device can be installed.
1.5.1 WSQ50 Installation
If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to
attach it to a wall or ceiling. If not, you have to place it on a desk, table, shelf, etc.
Figure 3 WSQ50 Mounting Holes
Mounting Holes
1.5.2 WSR30 Installation
There are two ways to set up your WSR30 Multy Device:
•You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or
ceiling, as shown in Figure 4 on page 9.
•You can also use the back port cover as a stand by attaching it to the bottom of the Multy Device
(shown blue in Figure 5 on page 9).

Multy WiFi System User’s Guide
9
Chapter 1 Get to Know Your Multy WiFi System
Figure 4 WSR30 Leather Strap
Figure 5 WSR30 Stand

Multy WiFi System User’s Guide
10
Chapter 1 Get to Know Your Multy WiFi System
1.6 Reset Button
If you need to return the Multy Device to its default settings, use the reset button on the rear panel.
Figure 6 WSQ50 Reset Button
Figure 7 WSR30 Reset Button
1.6.1 Use the Rest Button
Follow the steps below for a factory reset.
WSQ50:
1 Make sure the LED light on the top panel is not blinking white.
2 Press the reset button for at least five seconds or until the LED starts to blink red.
WSR30:
Press the reset button for at least five seconds or until the LED starts to blink amber.