3Com 350x SERIES User manual

6W102-20110411
3COM 350x SERIES IP PHONES
DISPLAY REFERENCE-6W102
This quick reference guide describes VCX telephone messages for system release 9.5
that you may most often see on 3Com 350x Series IP Phones.
If you see this telephone display... Do this…
All park numbers busy Try calling later.
Caller blocked
The caller is on your blacklist or is blocked. The
phone extension being called either has “Block
anonymous callers” enabled for all calls, or has the
callers extension in the list of blocked dialing
patterns for incoming call restrictions.
Successful operation. Take no
action.
Camp On cancelled
A previously camped on extension is cancelled.
This message does not display if the Camp On
timeout time has expired.
Successful operation. Take no
action.
Do Not Disturb
Do not disturb feature is enabled. Successful operation. Take no action.
Empty Speed dial
Speed dial number is empty or not configured. Configure speed dial number first and then use speed dial.
Failed to reach DHCP Server Check if the DHCP server is
working normally.
Fwd number invalid Check forwarding number and
dial again.
Hunt group (HG) queue exceeded call <hunt
group number>
Hunt group queue “number of calls” threshold
exceeded.
Expedite the call if possible
(other calls have been waiting
in the queue for a long time).
Hunt group (HG) queue exceeded time <hunt
group number>
Hunt group queue “time in queue “threshold time
exceeded.
Expedite call if possible (other
calls waiting in queue)
HuntGroup Login Enabled Successful operation. Take no
action.
Invalid password Re-enter the password.
No available calls Needs an active call.
No calls to supervise The agent is not logged in, not on a call, or is currently being
monitored.

6W102-20110411
If you see this telephone display... Do this…
No camp on HG/ACD group
Calls cannot be camped on a hunt group number. Camp on a valid HG/ACD group number.
No camp on page number
Calls cannot be camped on a page group number. Camp on a valid page group number.
No camp on pickup group
Calls cannot be camped on a pickup group
number.
Camp on a valid pickup group
number.
Limited Calling Mode
Only emergency calls can be made on this phone. Obtain a license for this phone.
Number not reachable
No route to destination. The auth server may be
disabled. Attempt to camp on an invalid GW
(PSTN) number.
Check the number and dial
again.
Park Success: <park extension>
The call parked successfully, this message flashes
out for a few seconds.
Successful operation. Take no
action.
Phone port is down Check the ethernet cable
connection.
Server error, no VM (voice mail) Make sure voicemail exists for
the user.
Unauthorized Add a valid user or permission.
Unknown feature code Check the User Guide for your phone for a list of feature
codes.
Unknown user Contact your administrator to configure your phone
extension.
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3Com and the 3Com logo are registered trademarks and VCX is a trademark of 3Com Corporation. Other brand and product names may
be registered trademarks or trademarks of their respective holders.