Polycom Polycom VVX 600 User manual

Polycom'VVX500/600'Quick'Reference'
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About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen and swipe your finger. To go back to a
previous screen, tap Back.
Handset Volume and Ringing Volume
To adjust the volume on the handset press the – or +
buttons during a call. To adjust the ringing volume, press
the – or + buttons outside of a call.
Answer an Incoming Call
Simply lift the handset to answer incoming calls, or tap
Answer on the touch screen. After answering the call
you can:
• Put the call on local hold
• Transfer the call
• Put the call on or off speakerphone
Place an Outbound Call
1. Tap New Call on the touch screen, enter the phone
number with the exit and area code and tap .
2. Lift the handset or press the speakerphone button
and then dial the desired number and tap .
Checking Voicemail
• To check your own mailbox from your phone, press the
Messages button, and follow the prompts.
• If you wish to check your messages from another
NocTel phone, dial *98 on the keypad. Follow the menu
prompts to enter your extension number and password.
You can then check your voicemail and change your
greetings using the prompts.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.
Phone Views
Your phone has four main views: Home, Calls, Active Call,
and Lines Views.
Home View displays icons you can tap to access
functions.
• Touch and hold to display fewer icons.
• From home view tap the phone line to display your
phone lines view and favorites.
Lines View displays phone lines, favorites, and soft keys.
Calls Vew displays a list of all your current calls, with
soft keys to control the highlighted call. Call color
indicates status:
• Dark green is active call
• Dark blue is incoming and held calls
• Bright green is active call is highlighted
• Bright blue incoming of held call is highlighted.
Active Call View is if a phone line has only one call and
it’s active. Soft keys at the bottom of the screen will
control the active call.

Polycom'VVX500/600'Quick'Reference'
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Transfer a Call
1. During an active call, tap Transfer. This will place the
call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers the call, consult with them about the call and
tap Transfer again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **<extension#>.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the caller from the same phone. Tap the
Hold soft key to place the call on hold. If in Calls view,
remember to highlight the call first. To resume a held call
tap resume.
Note: The Hold feature applies only to the Local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the “Transfer a Call” feature.
Redial
1. Press the New Call.
2. Use the finger to scroll through the numbers, and tap
to highlight the number.
3. Press the dial soft key or tap .
Do Not Disturb
To disable ringing, tab Settings from the Home View,
and tap Features > Do Not Disturb. Tap Enable or
Disable.
Initiating a Local Conference Call
1. Establish your first.
2. Touch the Confrnc soft key; the party you have been
speaking to will be put on hold and you will hear the dial
tone.
3. Dial an additional party and wait for them to answer
so you can notify them that you are bringing them into a
conference call.
4. Touch the Confrnc soft key again; all parties are now
on the call.
Note: If the party doesn’t answer or doesn’t want to
participate in the conference call, press “End Call” and you
will be returned to the original caller.
For Technical Support
Technical support for your service is included and we’re
happy to assist with any questions you may have. Our
hours are Monday – Friday, 5am – 6pm PST and we can
be reached by one of the following methods:
1. E-mail us anytime at [e-mail].
2. Dial 611 from your NocTel Phone.
3. Call from any phone by dialing a local support line:
Portland, OR: +1 503.764.4300
Toll-Free: +1 888.400.4521