8x8 Inc 6755i User manual

www.8x8.com | 1.866.879.8647
User Guide
Release 2.2
Rev 01
6755i IP Phone

Table of Contents
v
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Phone Features...............................................................................................................3
Getting Started ............................................................................................................ 4
Plugging in and Starting the Phone............................................................................4
Network Connected/Network Disconnected...........................................................7
Idle Screen.......................................................................................................................8
IP Phone Keys and Key Descriptions*...........................................................11
Key Descriptions...........................................................................................................12
Methods for Customizing Your Phone ..........................................................14
Phone Options via the IP Phone UI..........................................................................14
Phone Options via the 8x8 Web Phone UI.............................................................16
Phone Status ..............................................................................................................19
Phone Status via IP Phone UI....................................................................................19
Finding Your Phone’s IP Address.............................................................................20
Phone Status via the 8x8 Web Phone UI................................................................21
Customizing Your Phone......................................................................................22
Ring Tones and Tone Sets.........................................................................................22
Contrast Level...............................................................................................................24
Backlight.........................................................................................................................25
Live Dialpad*............................................................................................................................27
Set Audio...................................................................................................................................28
Time and Date ...............................................................................................................30
User Password..............................................................................................................36
Resetting a User Password........................................................................................37
Restarting your phone .................................................................................................39
Phone Lock....................................................................................................................40
Defining an Emergency Dial Plan..............................................................................41
Line Keys, Programmable Keys, and Softkeys..........................................43
Multiple Line and Call Appearances.........................................................................43
Softkeys and Programmable Keys............................................................................44
State-Based Softkeys (Bottom Keys only)..............................................................46
Line Key ..........................................................................................................................49
Speeddial Key ...............................................................................................................51
Do not Disturb (DND) Key..........................................................................................55
Flash Key........................................................................................................................57
Services Key..................................................................................................................57
Directory Key .................................................................................................................60
Callers List Key..............................................................................................................61
Intercom Key..................................................................................................................63
None Key........................................................................................................................64

Table of Contents
vi
Table of Contents
Empty Key (softkeys only)...........................................................................................65
Phone Lock Key............................................................................................................66
Deleting a Key ...............................................................................................................68
Making Calls................................................................................................................69
Dialing a Number..........................................................................................................69
To Call an Outside Number........................................................................................69
To Call Another Extension ..........................................................................................69
Making a Call.................................................................................................................69
Receiving a Call............................................................................................................69
Using Handsfree Speakerphone..................................................................................70
Using a Headset....................................................................................................................71
Using Intercom..............................................................................................................72
Redial...............................................................................................................................73
Mute.................................................................................................................................74
Receiving Calls...........................................................................................................75
Answering an Incoming Call.......................................................................................75
Handling Calls............................................................................................................76
Placing a Call on Hold.................................................................................................76
Transferring Calls..........................................................................................................77
Conferencing Calls.......................................................................................................79
Ending Calls...................................................................................................................83
Managing Calls ..........................................................................................................83
Directory/Phonebook Key...........................................................................................83
Callers List......................................................................................................................92
Call Forwarding.............................................................................................................97
Missed Calls Indicator..............................................................................................101
Voicemail System ......................................................................................................102
Additional Features...............................................................................................106
Suppress DTMF Playback.......................................................................................108
Display DTMF Digits .................................................................................................109
Enable/Disable Call Waiting...................................................................................111
Play Call Waiting Tone.............................................................................................112
Stuttered Dial Tone...................................................................................................113
Status Scroll Delay....................................................................................................114
Incoming Call Interrupts Dialing.............................................................................115
Goodbye Key Cancels Incoming Calls.................................................................116
Message Waiting Indicator......................................................................................118
Incoming Intercom Call Features ...........................................................................119
Model 536EM and 560EM Expansion Modules.....................................122
Using the Expansion Modules ................................................................................123
Troubleshooting Solutions................................................................................125

Table of Contents
vii
Table of Contents
Appendix A - Time Zone Codes.......................................................................... 1
Limited Warranty.......................................................................................................... 6
What Is Covered? ..........................................................................................................6
Support ............................................................................................................................ 6

Model 6755i Series IP Phone User Guide —1
Introduction
Introduction
This 6755i series IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The 6755i
IP telephone provides communications over an IP Network using the SIP IP
telephony protocol.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6755i IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount

2 — Model 6755i Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6755i IP Phone Parts
Optional Accessories (Not Included)
Wall Mount
Drilling Template
asdassa
asdadsda
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
6755i IP Phone
Handset Handset
Cord Programmable Key Card Wall Mount
Drilling Template
T
elephone
Base Desk
Legs
Power
Adapter Ethernet
Cable Reference Screws and
Anchors for
Wall Mounting
CD
PoE
(Power over Ethernet)
Inline Power Injector Additional Ethernet Cable
(Category 5/5e straight
through cable)
Model 536EM
Expansion Module

Model 6755i Series IP Phone User Guide —3
Introduction
Phone Features
• 8 line graphical LCD screen (144 x 75 pixels) with white backlight
• 12 programmable keys
— 6 Top keys: Programmable hard keys
(up to 6 programmable functions)
— 6 Bottom keys: Programmable state-based softkeys
(up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
Key Panel
6 keys with LEDs (4 are programmable)
High quality speakerphone
HAC handset
Navigational keys
3-line LCD screen
Message waiting lamp
Keypad
Goodbye key
Options key
Hold key
Redial Key
Volume control
Speakerphone/headset toggle key
Mute key
4 call appearance lines

4 — Model 6755i Series IP Phone User Guide
Getting Started
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider
Getting Started
The 6755i must be set up and be configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is
first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6755i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in your
phone and every time you restart your phone. The phone displays the following
startup screens.
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
8x8 6755i

Model 6755i Series IP Phone User Guide —5
Getting Started
The 6755i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a few
moments while the phone downloads the latest updates.
Note: Newupdates to yourphone can beautomaticallyscheduledfrom the
server. This is set up on the phone system by your System Adminis-
trator and should be scheduled during non-business hours or slow
call periods.
Important! Do not unplug or remove power to the phone while it
is checking or installing firmware and configuration
information.
DHCP: waiting
for IP...
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!

6 — Model 6755i Series IP Phone User Guide
Getting Started
If language packs were loaded to your phone by your System Administrator, the
following screen displays during startup.
When the configuration update is complete, the phone displays the following
screens and then displays the Idle screen.
.
Downloading
Language Packs
Network
DSP
SIP
Done

Model 6755i Series IP Phone User Guide —7
Getting Started
.
Idle Screen
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen
displays before changing to the Idle screen.
If your phone did not successfully connect to the network, the Network
Disconnected prompt appears on the display and the telephone status light
turns on.
Check that the cables are tightly connected to the phone and to the wall jack.
The phone should automatically detect when it is reconnected and displays the
Network Connected prompt for a few seconds. However, if changes have been
made to your phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, see the 8x8 6755i IP Phone
User Reference Manual, the section Plugging in and Starting the Phone.
L1 John Smith
Sat Jan 1 12:18am
L1 John Smith
Sat Jan 1 12:18am
Network Connected
L1 John Smith
Sat Jan 1 12:18am
Network Disconnected

8 — Model 6755i Series IP Phone User Guide
Getting Started
Check with your system or network administrator for assistance.
Idle Screen
When the phone has successfully updated the configuration and connected to
the network, the phone displays the Idle State screen. The idle screen is shown
whenever your phone is not in use.
The Idle State screen lists your name, day, date, and time. In the above screen,
the "L1" indicates John Smith is configured on Line 1.
By default, the top programmable keys 1 through 4 are configured for Services,
Directory, Callers List, and Intercom, respectively. You can configure the 6 top
programmable keys with up to 6 functions, and the 6 bottom softkeys with up to
20 functions as required.
Note: If the phone displays "No Service", you can still use the phone but it
is not registered with the Registrar. For more information about reg-
istering your phone, see your System Administrator.
L1 John Smith
Sat Jan 1 12:18am
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
Line 1
Phonebook
Services
Callers

Model 6755i Series IP Phone User Guide —9
Getting Started
Reference
For more information about configuring the top programmable keys and the
bottom softkeys, see "Softkeys and Programmable Keys" on page 44.
For more information about using the Services, Directory, Callers List, Intercom,
Dial, Conference, and Transfer keys, see the following sections:
•"Making Calls" on page 69.
•"Handling Calls" on page 76.
•"Managing Calls" on page 83.
Idle Screen With Softkeys/Programmable Keys Configured
If you or your administrator have configured softkey functions on your phone, the
labels for those functions display on the screen. Programmable key functions
(top keys) do not display on the LCD. For example, in the following illustration,
"Home" and "Office" were configured as speeddial keys on the bottom set of
softkeys and "Do Not Disturb" (DND) was configured on the top set of
programmable keys.
.
Note: The top programmable key descriptions do not display on the LCD.
You can write the function assigned to the programmable key using
the label provided for the phone.
L1 John Smith
Sat Jan 1 12:18am
Home
LCR
Office
Services
Dir
Callers
Icom
DND
Idle Screen
Softkeys
Configured
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
DND
Home
LCR
Office

10 — Model 6755i Series IP Phone User Guide
Getting Started
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new
messages waiting. The number next to the envelope indicates how many new
messages you have.
To access your voicemail messages, use the softkey that has been configured on
your phone.
Screen Display After Picking Up the Handset
When you pick up the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
•Dial
• Conf (Conference)
• Xfer (Transfer)
These keys are static and cannot be changed.
A More softkey also displays at the bottom right of the screen if you have
configured softkeys.
Voicemail Icon
Idle Screen
L1 John Smith
Sat Jan 1 12:18am
1
L1 John Smith
Dial
Conf
Xfer
>
More

Model 6755i Series IP Phone User Guide —11
IP Phone Keys and Key Descriptions*
For example, in the following illustration, the 6755i has several bottom softkeys
configured on the idle screen. A More key displays for you to view additional
softkeys on another screen. Also, if you pick up the handset, More displays for
you to view additional softkeys. You can press the More softkey to toggle
between the first and second screens to display all configured softkeys.
IP Phone Keys and Key Descriptions*
The following sections describe the various 6755i phone key functions, and how
they help you make and manage your calls and caller information.
Note: The bottom set of 6 softkeys map to the current state-based
configurable softkeys.
L1 John Smith
Dial
Conf
Xfer More
>
Idle Screen After Handset Pickup After Pressing "More"
L1 John Smith
Sat Jan 1 12:18am
Home
LCR
Office
John
Matt
More
L1 John Smith
>
Home
LCR
Office
John
Matt
More
Goodbye
Holed
Redial
Options
Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4

12 — Model 6755i Series IP Phone User Guide
IP Phone Keys and Key Descriptions*
Key Descriptions
The following table identifies the keys on the key panel of your 6755i IP phone.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System Administrator
regarding the administrator-only options.
Hold key - Places an active call on hold. To retrieve a held call,
press the call appearance button beside the light that is
flashing.
Redial key - Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the last
dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Line/Call Appearance key - Connects you to a line or call.
The 8x8 6755i IP phone supports up to 4 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot
hear you(the light indicator flashes when the microphoneis on
mute).
Goodbye
Options
Hold
Redial
Line 2
Line 3
Line 1
Line 4
Speaker/
Headset
Mute

Model 6755i Series IP Phone User Guide —13
IP Phone Keys and Key Descriptions*
Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there are multiple status/text messages). These
buttons also let you scroll through menu selections, such as
the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option. When
you are editing entries on the display, pressing the LEFT arrow
key erases the character on the left; pressing the RIGHT
arrow key sets the option.
Programmable keys - 6 Top keys: programmable hard keys
(up to 6 programmable functions)
By default, keys 1 through 4 are assigned as Services,
Directory, Callers List, and Intercom, respectively. Keys 5 and
6 have no assigned functions. All 6 keys are programmable
and can be assigned to perform specific functions.
The following are the default functions for the programmable
keys on the 6755i IP phone:
1- Corp Directory Listing Allows you to easily access to
corporate contacts through the
search function.
2 - Call Forwarding Aallows incoming calls to be
forwarded to another destination.
3 - Transfer Allows user to transfer a call
directly to another person.
4 - Voicemail Allows user easily access to their
voicemail box.
5 - Intercom Automatically connects with a
remote extension for outgoing
calls, and answers incoming
intercom callsn.
6 - Do Not Disturb (DND) Allows you to easily access to
corporate contacts through the
search function.
The following softkeys display when you pick up the handset:
Dial - After entering a phone number from the keypad, you can
press the Dial softkey to immediately dial the number.
Conf - Begins a conference with the active call.
Xfer - Transfers the active call to another number.
Note: For more information about programming the
programmable keys to perform specific functions, see the
"Softkeys and Programmable Keys" on page 44.
Keys Key Description

14 — Model 6755i Series IP Phone User Guide
Methods for Customizing Your Phone
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone.
• Using the 8x8 Web Phone UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and
accessing the IP Phone UI.
These options allow you to customize the following phone settings.
Softkeys - 6 Bottom keys: programmable state-based
softkeys (up to 20 programmable functions).
Note: For more information about programming the softkeys
to perform specific functions, see the "Softkeys and
Programmable Keys" on page 44.
Option
Number Option
1 Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
6. Language
Keys Key Description
Options
Options

Model 6755i Series IP Phone User Guide —15
Methods for Customizing Your Phone
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your
phone. The following table indicates the options that may appear on your phone
if the simplified options menu is applied.
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
4 User Password
5 Administrator Menu
(Password Protected)
6 Restart Phone
7PhoneLock
Note: The Administrator Menu options are administrator level functions
only, and are not accessible by the user. These options should only
be set up and changed by your system administrator.
Option
Number Option
Option
Number Option
1 Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
4 Phone Lock
Option
Number Option