8x8 Inc 6755i User manual

www.8x8.com | 1.866.879.8647
User Guide
Release 2.2
Rev 01
6755i IP Phone

Table of Contents
v
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Phone Features...............................................................................................................3
Getting Started ............................................................................................................ 4
Plugging in and Starting the Phone............................................................................4
Network Connected/Network Disconnected...........................................................7
Idle Screen.......................................................................................................................8
IP Phone Keys and Key Descriptions*...........................................................11
Key Descriptions...........................................................................................................12
Methods for Customizing Your Phone ..........................................................14
Phone Options via the IP Phone UI..........................................................................14
Phone Options via the 8x8 Web Phone UI.............................................................16
Phone Status ..............................................................................................................19
Phone Status via IP Phone UI....................................................................................19
Finding Your Phone’s IP Address.............................................................................20
Phone Status via the 8x8 Web Phone UI................................................................21
Customizing Your Phone......................................................................................22
Ring Tones and Tone Sets.........................................................................................22
Contrast Level...............................................................................................................24
Backlight.........................................................................................................................25
Live Dialpad*............................................................................................................................27
Set Audio...................................................................................................................................28
Time and Date ...............................................................................................................30
User Password..............................................................................................................36
Resetting a User Password........................................................................................37
Restarting your phone .................................................................................................39
Phone Lock....................................................................................................................40
Defining an Emergency Dial Plan..............................................................................41
Line Keys, Programmable Keys, and Softkeys..........................................43
Multiple Line and Call Appearances.........................................................................43
Softkeys and Programmable Keys............................................................................44
State-Based Softkeys (Bottom Keys only)..............................................................46
Line Key ..........................................................................................................................49
Speeddial Key ...............................................................................................................51
Do not Disturb (DND) Key..........................................................................................55
Flash Key........................................................................................................................57
Services Key..................................................................................................................57
Directory Key .................................................................................................................60
Callers List Key..............................................................................................................61
Intercom Key..................................................................................................................63
None Key........................................................................................................................64

Table of Contents
vi
Table of Contents
Empty Key (softkeys only)...........................................................................................65
Phone Lock Key............................................................................................................66
Deleting a Key ...............................................................................................................68
Making Calls................................................................................................................69
Dialing a Number..........................................................................................................69
To Call an Outside Number........................................................................................69
To Call Another Extension ..........................................................................................69
Making a Call.................................................................................................................69
Receiving a Call............................................................................................................69
Using Handsfree Speakerphone..................................................................................70
Using a Headset....................................................................................................................71
Using Intercom..............................................................................................................72
Redial...............................................................................................................................73
Mute.................................................................................................................................74
Receiving Calls...........................................................................................................75
Answering an Incoming Call.......................................................................................75
Handling Calls............................................................................................................76
Placing a Call on Hold.................................................................................................76
Transferring Calls..........................................................................................................77
Conferencing Calls.......................................................................................................79
Ending Calls...................................................................................................................83
Managing Calls ..........................................................................................................83
Directory/Phonebook Key...........................................................................................83
Callers List......................................................................................................................92
Call Forwarding.............................................................................................................97
Missed Calls Indicator..............................................................................................101
Voicemail System ......................................................................................................102
Additional Features...............................................................................................106
Suppress DTMF Playback.......................................................................................108
Display DTMF Digits .................................................................................................109
Enable/Disable Call Waiting...................................................................................111
Play Call Waiting Tone.............................................................................................112
Stuttered Dial Tone...................................................................................................113
Status Scroll Delay....................................................................................................114
Incoming Call Interrupts Dialing.............................................................................115
Goodbye Key Cancels Incoming Calls.................................................................116
Message Waiting Indicator......................................................................................118
Incoming Intercom Call Features ...........................................................................119
Model 536EM and 560EM Expansion Modules.....................................122
Using the Expansion Modules ................................................................................123
Troubleshooting Solutions................................................................................125

Table of Contents
vii
Table of Contents
Appendix A - Time Zone Codes.......................................................................... 1
Limited Warranty.......................................................................................................... 6
What Is Covered? ..........................................................................................................6
Support ............................................................................................................................ 6

Model 6755i Series IP Phone User Guide —1
Introduction
Introduction
This 6755i series IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The 6755i
IP telephone provides communications over an IP Network using the SIP IP
telephony protocol.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6755i IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount

2 — Model 6755i Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6755i IP Phone Parts
Optional Accessories (Not Included)
Wall Mount
Drilling Template
asdassa
asdadsda
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
6755i IP Phone
Handset Handset
Cord Programmable Key Card Wall Mount
Drilling Template
T
elephone
Base Desk
Legs
Power
Adapter Ethernet
Cable Reference Screws and
Anchors for
Wall Mounting
CD
PoE
(Power over Ethernet)
Inline Power Injector Additional Ethernet Cable
(Category 5/5e straight
through cable)
Model 536EM
Expansion Module

Model 6755i Series IP Phone User Guide —3
Introduction
Phone Features
• 8 line graphical LCD screen (144 x 75 pixels) with white backlight
• 12 programmable keys
— 6 Top keys: Programmable hard keys
(up to 6 programmable functions)
— 6 Bottom keys: Programmable state-based softkeys
(up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
Key Panel
6 keys with LEDs (4 are programmable)
High quality speakerphone
HAC handset
Navigational keys
3-line LCD screen
Message waiting lamp
Keypad
Goodbye key
Options key
Hold key
Redial Key
Volume control
Speakerphone/headset toggle key
Mute key
4 call appearance lines

4 — Model 6755i Series IP Phone User Guide
Getting Started
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider
Getting Started
The 6755i must be set up and be configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is
first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6755i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in your
phone and every time you restart your phone. The phone displays the following
startup screens.
Goodbye
Holed
Redial
Options Line 3
Line 2
Line 1
Speaker/
Headset
Mute
Line 4
8x8 6755i

Model 6755i Series IP Phone User Guide —5
Getting Started
The 6755i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a few
moments while the phone downloads the latest updates.
Note: Newupdates to yourphone can beautomaticallyscheduledfrom the
server. This is set up on the phone system by your System Adminis-
trator and should be scheduled during non-business hours or slow
call periods.
Important! Do not unplug or remove power to the phone while it
is checking or installing firmware and configuration
information.
DHCP: waiting
for IP...
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!