8x8 Inc 6753i User manual

www.8x8.com | 1.866.879.8647
User Guide
Release 2.2
Rev 01
6753i IP Phone

Table of Contents
iii
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Phone Features............................................................................................................ 3
Getting Started ............................................................................................................ 4
Plugging in and Starting the Phone............................................................................4
Idle Screens.....................................................................................................................6
Incomplete Configuration..............................................................................................7
No Service........................................................................................................................7
Connected State Screens............................................................................................8
IP Phone Keys and Key Descriptions............................................................... 8
Key Panel..........................................................................................................................9
Methods for Customizing Your Phone ..........................................................12
Phone Options via the IP Phone UI..........................................................................12
Phone Options via the 8x8 Phone Web UI.............................................................14
Phone Status ..............................................................................................................17
Phone Status via IP Phone UI....................................................................................17
Finding Your Phone’s IP Address ............................................................................18
Phone Status via the 8x8 Web Phone UI................................................................19
Customizing Your Phone......................................................................................19
Ring Tones and Tone Sets.........................................................................................19
Configuring Ring Tones and Tone Sets..................................................................21
Contrast Level...............................................................................................................22
Live Dialpad*..................................................................................................................23
Set Audio........................................................................................................................23
Time and Date ...............................................................................................................25
Language........................................................................................................................28
User Password..............................................................................................................30
Resetting a User Password........................................................................................31
Restarting your phone .................................................................................................32
Phone Lock....................................................................................................................33
Defining an Emergency Dial Plan..............................................................................35
Line Keys and Programmable Keys................................................................36
Multiple Line and Call Appearance Keys.................................................................36
Programmable Keys.....................................................................................................37
Line Key ..........................................................................................................................38
Speeddial Key ...............................................................................................................39
Do Not Disturb (DND) Key.........................................................................................43
Flash Key........................................................................................................................44
Phonebook Key.............................................................................................................45
Callers List Key..............................................................................................................46
Transfer Key...................................................................................................................47

Table of Contents
iv
Table of Contents
Conference Key............................................................................................................48
Intercom Key..................................................................................................................49
None Key........................................................................................................................51
Phone Lock Key............................................................................................................51
Deleting a Key ..............................................................................................................53
Making Calls................................................................................................................53
Dialing a Number..........................................................................................................53
To Call an Outside Number........................................................................................54
To Call Another Extension ..........................................................................................54
Making a Call.................................................................................................................54
Receiving a Call............................................................................................................54
Using Handsfree Speakerphone...............................................................................55
Using a Headset...........................................................................................................55
Redial...............................................................................................................................56
Mute.................................................................................................................................58
Receiving Calls...........................................................................................................58
Answering an Incoming Call.......................................................................................59
Handling Calls............................................................................................................59
Placing a Call on Hold.................................................................................................59
Transferring Calls..........................................................................................................61
Conferencing Calls.......................................................................................................62
Ending Calls...................................................................................................................65
Managing Calls ..........................................................................................................65
Directory List..................................................................................................................66
Callers List......................................................................................................................75
Call Forwarding.............................................................................................................81
Missed Calls Indicator.................................................................................................84
Voicemail System .........................................................................................................85
Additional Features..................................................................................................90
Suppress DTMF Playback..........................................................................................92
Display DTMF Digits ....................................................................................................93
Enable/Disable Call Waiting......................................................................................94
Play Call Waiting Tone................................................................................................96
Stuttered Dial Tone......................................................................................................97
XML Beep Support ......................................................................................................97
Status Scroll Delay.......................................................................................................98
Incoming Call Interrupts Dialing................................................................................98
Goodbye Key Cancels Incoming Calls.................................................................100
Message Waiting Indicator......................................................................................101
Incoming Intercom Call Features ...........................................................................102
Using Redial Key for “Last Number Redial”.........................................................105
Customizable Callers List Key................................................................................105
Autodial (Hotline and Warmline)............................................................................105

Table of Contents
v
Table of Contents
Answer and Ignore Softkeys for XML Applications ...........................................106
XML Softkey for Special Characters in XML Applications...............................106
Model 536EM Expansion Module.................................................................107
Using the Expansion Module...................................................................................108
Troubleshooting Solutions................................................................................109
Limited Warranty.....................................................................................................143
What Is Covered? .....................................................................................................144
Appendix A - Time Zone Codes .....................................................................A-1

Model 6753i Series IP Phone User Guide —1
Introduction
Introduction
Congratulations on the purchase of your 8x8 Virtual Office service and new
6753i IP Phone. The phone has been manufactured to meet very high standards
for convenient and reliable service.
This telephone will operate according to the preloaded scripts. Please use the
interactive menu and soft buttons to access features provided by your 8x8 Virtual
Office Service.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6753i IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount

2 — Model 6753i Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6753i IP Phone Parts
Optional Accessories (Not Included)
Wall Mount
Drilling Template
asdassa
asdadsda
6753i IP Phone
Handset Handset
Cord Programmable Key Card Wall Mount
Drilling Template
T
elephone
Base Desk
Legs
Power
Adapter Ethernet
Cable Reference Screws and
Anchors for
Wall Mounting
CD
PoE
(Power over Ethernet)
Inline Power Injector Additional Ethernet Cable
(Category 5/5e straight
through cable)
Model 536EM
Expansion Module

Model 6753i Series IP Phone User Guide —3
Phone Features
Phone Features
• 3-line LCD screen
• 6 top keys: 4 are programmable keys
• 3 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in two-port, 10/100 Ethernet switch - lets you share a connection
with your computer
K
Key Panel
6 keys with LEDs (4 are programmable)
High quality speakerphone
HAC handset
Navigational keys
3-line LCD screen
Message waiting lamp
Keypad
Goodbye key
Options key
Hold key
Redial Key
Volume control
Speakerphone/headset toggle key
Mute key
3 call a
pp
earance lines
Goodbye
Options
Hold
Redial
Line 3
Line 2
Line 1
Speaker/
Heading
Mute

4 — Model 6753i Series IP Phone User Guide
Getting Started
• Inline power support (based on 802.3af standard) which eliminates
power adapters
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependent on your phone system or service provider.
Getting Started
The 6753i must be set up and configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is
first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6753i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in your
phone and every time you restart your phone. The phone displays the following
startup screens.
The 6753i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a few
moments while the phone downloads the latest updates.
Initializing
network
8x8 6753i
Updating
conguration

Model 6753i Series IP Phone User Guide —5
Getting Started
If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.
When the configuration update is complete, the phone displays the
following screens.
Note: Newupdates to yourphone can beautomatically scheduledfrom the
server. This is set up on the phone system by your System Adminis-
trator and should be scheduled during non-business hours or slow
call periods.
Important! Do not unplug or remove power to the phone while it is
checking or installing firmware and configuration information.
Downloading
language packs.....
Network
DSP
SIP
Done