8x8 Inc 6753i User manual

www.8x8.com | 1.866.879.8647
User Guide
Release 2.2
Rev 01
6753i IP Phone

Table of Contents
iii
Table of Contents
Introduction....................................................................................................................1
Phone Parts Checklist...................................................................................................1
Phone Features............................................................................................................ 3
Getting Started ............................................................................................................ 4
Plugging in and Starting the Phone............................................................................4
Idle Screens.....................................................................................................................6
Incomplete Configuration..............................................................................................7
No Service........................................................................................................................7
Connected State Screens............................................................................................8
IP Phone Keys and Key Descriptions............................................................... 8
Key Panel..........................................................................................................................9
Methods for Customizing Your Phone ..........................................................12
Phone Options via the IP Phone UI..........................................................................12
Phone Options via the 8x8 Phone Web UI.............................................................14
Phone Status ..............................................................................................................17
Phone Status via IP Phone UI....................................................................................17
Finding Your Phone’s IP Address ............................................................................18
Phone Status via the 8x8 Web Phone UI................................................................19
Customizing Your Phone......................................................................................19
Ring Tones and Tone Sets.........................................................................................19
Configuring Ring Tones and Tone Sets..................................................................21
Contrast Level...............................................................................................................22
Live Dialpad*..................................................................................................................23
Set Audio........................................................................................................................23
Time and Date ...............................................................................................................25
Language........................................................................................................................28
User Password..............................................................................................................30
Resetting a User Password........................................................................................31
Restarting your phone .................................................................................................32
Phone Lock....................................................................................................................33
Defining an Emergency Dial Plan..............................................................................35
Line Keys and Programmable Keys................................................................36
Multiple Line and Call Appearance Keys.................................................................36
Programmable Keys.....................................................................................................37
Line Key ..........................................................................................................................38
Speeddial Key ...............................................................................................................39
Do Not Disturb (DND) Key.........................................................................................43
Flash Key........................................................................................................................44
Phonebook Key.............................................................................................................45
Callers List Key..............................................................................................................46
Transfer Key...................................................................................................................47

Table of Contents
iv
Table of Contents
Conference Key............................................................................................................48
Intercom Key..................................................................................................................49
None Key........................................................................................................................51
Phone Lock Key............................................................................................................51
Deleting a Key ..............................................................................................................53
Making Calls................................................................................................................53
Dialing a Number..........................................................................................................53
To Call an Outside Number........................................................................................54
To Call Another Extension ..........................................................................................54
Making a Call.................................................................................................................54
Receiving a Call............................................................................................................54
Using Handsfree Speakerphone...............................................................................55
Using a Headset...........................................................................................................55
Redial...............................................................................................................................56
Mute.................................................................................................................................58
Receiving Calls...........................................................................................................58
Answering an Incoming Call.......................................................................................59
Handling Calls............................................................................................................59
Placing a Call on Hold.................................................................................................59
Transferring Calls..........................................................................................................61
Conferencing Calls.......................................................................................................62
Ending Calls...................................................................................................................65
Managing Calls ..........................................................................................................65
Directory List..................................................................................................................66
Callers List......................................................................................................................75
Call Forwarding.............................................................................................................81
Missed Calls Indicator.................................................................................................84
Voicemail System .........................................................................................................85
Additional Features..................................................................................................90
Suppress DTMF Playback..........................................................................................92
Display DTMF Digits ....................................................................................................93
Enable/Disable Call Waiting......................................................................................94
Play Call Waiting Tone................................................................................................96
Stuttered Dial Tone......................................................................................................97
XML Beep Support ......................................................................................................97
Status Scroll Delay.......................................................................................................98
Incoming Call Interrupts Dialing................................................................................98
Goodbye Key Cancels Incoming Calls.................................................................100
Message Waiting Indicator......................................................................................101
Incoming Intercom Call Features ...........................................................................102
Using Redial Key for “Last Number Redial”.........................................................105
Customizable Callers List Key................................................................................105
Autodial (Hotline and Warmline)............................................................................105

Table of Contents
v
Table of Contents
Answer and Ignore Softkeys for XML Applications ...........................................106
XML Softkey for Special Characters in XML Applications...............................106
Model 536EM Expansion Module.................................................................107
Using the Expansion Module...................................................................................108
Troubleshooting Solutions................................................................................109
Limited Warranty.....................................................................................................143
What Is Covered? .....................................................................................................144
Appendix A - Time Zone Codes .....................................................................A-1

Model 6753i Series IP Phone User Guide —1
Introduction
Introduction
Congratulations on the purchase of your 8x8 Virtual Office service and new
6753i IP Phone. The phone has been manufactured to meet very high standards
for convenient and reliable service.
This telephone will operate according to the preloaded scripts. Please use the
interactive menu and soft buttons to access features provided by your 8x8 Virtual
Office Service.
Phone Parts Checklist
Remember to save your sales receipt in case you ever need warranty service.
Check to make sure your package includes the items described below:
6753i IP Phone Handset
Telephone Base Desk Legs Power Adapter
Handset Cord Wall Mount Drilling Template
Programmable Key Card Ethernet Cable
CD Reference Screws and Anchors for Wall Mount

2 — Model 6753i Series IP Phone User Guide
Introduction
When you unpack your phone, you should ensure that you have all of the
following items. Remember to save your sales receipt in case you ever need
warranty service 6753i IP Phone Parts
Optional Accessories (Not Included)
Wall Mount
Drilling Template
asdassa
asdadsda
6753i IP Phone
Handset Handset
Cord Programmable Key Card Wall Mount
Drilling Template
T
elephone
Base Desk
Legs
Power
Adapter Ethernet
Cable Reference Screws and
Anchors for
Wall Mounting
CD
PoE
(Power over Ethernet)
Inline Power Injector Additional Ethernet Cable
(Category 5/5e straight
through cable)
Model 536EM
Expansion Module

Model 6753i Series IP Phone User Guide —3
Phone Features
Phone Features
• 3-line LCD screen
• 6 top keys: 4 are programmable keys
• 3 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in two-port, 10/100 Ethernet switch - lets you share a connection
with your computer
K
Key Panel
6 keys with LEDs (4 are programmable)
High quality speakerphone
HAC handset
Navigational keys
3-line LCD screen
Message waiting lamp
Keypad
Goodbye key
Options key
Hold key
Redial Key
Volume control
Speakerphone/headset toggle key
Mute key
3 call a
pp
earance lines
Goodbye
Options
Hold
Redial
Line 3
Line 2
Line 1
Speaker/
Heading
Mute

4 — Model 6753i Series IP Phone User Guide
Getting Started
• Inline power support (based on 802.3af standard) which eliminates
power adapters
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependent on your phone system or service provider.
Getting Started
The 6753i must be set up and configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is
first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6753i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in your
phone and every time you restart your phone. The phone displays the following
startup screens.
The 6753i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a few
moments while the phone downloads the latest updates.
Initializing
network
8x8 6753i
Updating
conguration

Model 6753i Series IP Phone User Guide —5
Getting Started
If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.
When the configuration update is complete, the phone displays the
following screens.
Note: Newupdates to yourphone can beautomatically scheduledfrom the
server. This is set up on the phone system by your System Adminis-
trator and should be scheduled during non-business hours or slow
call periods.
Important! Do not unplug or remove power to the phone while it is
checking or installing firmware and configuration information.
Downloading
language packs.....
Network
DSP
SIP
Done

6 — Model 6753i Series IP Phone User Guide
Getting Started
Idle Screens
Idle Screen 1
When the phone has successfully updated the configuration and connected to
the network, the phone displays the Idle State screen:
The Idle State screen lists your name, extension (or phone number), and day,
date, and time. The "1" in the upper corner in the above example indicates the
idle screen for the first line appearance. You can use the left and right arrow keys
to scroll through the idle screens for all three line appearances. The 6753i allows
for scrolling up to 3 lines.
This screen is shown whenever your phone is not in use.
Idle Screen 2
The second display line displays the following temporary messages if the event
occurs:
•NoService
•DHCPFailed
• Restarting......
• New IP Obtained
• Network Disconnected/Connected
The second line can also display the following status messages, listed in order of
display priority:
• Call forward status
• DND On (Do Not Disturb)
• Number of missed calls
Note: Since the "Network Disconnected/Connected" display on two lines,
the date and time does not show if this event displays.
John Burns
9054550055
Sat Jun 8 2:55pm
1

Model 6753i Series IP Phone User Guide —7
Getting Started
When more than one status message displays, the is shown after the
message to indicate you can use the and navigation keys to scroll
through the remaining messages.
Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension
or user name at the end of the start up sequence instead of an Idle state screen,
this indicates the phone configuration that was downloaded from the
configuration server is not complete or correct. Contact your System
Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account
has not been configured by the Network Administrator, the "No Service" or
"Network Disconnected" prompt appears on the display and the telephone
status light turns ON. The phone also displays the default time and date of
12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the
phone and to the wall jack. The phone should automatically detect when the
connection is reconnected and display the "Network Connected"
prompt temporarily.
If changes have been made to your phone settings, you may need to restart your
phone. For more information on restarting your phone, see "Restarting your
phone" on page 31.
For more information about connecting your phone, refer to the 8x8 6753i User
Reference Manual. Check with your System Administrator for assistance.
John Burns
CFWD All
Jun 8 2:55pm
1
Network Connected
2

8 — Model 6753i Series IP Phone User Guide
IP Phone Keys and Key Descriptions
Connected State Screens
When the phone has successfully connected to the network, a icon appears
to the left of the phone number indicating the phone is on-hook.
When the phone is off-hook, the icon displays as follows.
IP Phone Keys and Key Descriptions
The following sections describe the various 6753i phone key functions, and how
they help you make and manage your calls and caller information.
Note: You can use the left and right arrow keys to display the Idle or
Connected screens on other lines.
John Burns
9054550055
Sat Jan 1 12:15 p
1
John Burns
9054550055
03:00
1
Goodbye
Options
Hold
Redial
Line 3
Line 2
Line 1
Speaker/
Heading
Mute

Model 6753i Series IP Phone User Guide —9
IP Phone Keys and Key Descriptions
Key Panel
The following table identifies the keys on the key panel of your 6753i IP phone.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key -Accessesoptions to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System
Administrator regarding the changing the administrator-
only options.
Hold key - Places an active call on hold. To retrieve a held
call, press the call appearance button beside the light that
is flashing.
Redial key - Redialsup to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the
last dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Line/Call Appearance key - Connects you to a line or
call. The 8x8 6753i IP phone supports up to 3 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller
cannot hear you (the light indicator flashes when the
microphone is on mute).
Goodbye
Options
Hold
Redial
Line 2
Line 1
Line 3
Speaker/
Headset
Mute

10 — Model 6753i Series IP Phone User Guide
IP Phone Keys and Key Descriptions
Navigation keys - Pressing the UP and DOWN arrow
keys lets you view different status and text messages on
the LCD display (if there are multiple status/text
messages). These buttons also let you scroll through
menu selections, such as the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view
the different line/call appearances. While in the Options
List, these keys allow you to exit or enter the current
option. When you are editing entries on the display,
pressing the LEFT arrow key erases the character on the
left; pressing the RIGHT arrow key sets the option.
Programmable keys - Six Top Keys: 4 are programmable
keys.
Note: Keys 1 and 2 are hardcoded as the SAVE and
DELETE keys, respectively, and cannot be altered.
The following are the default functions for the
programmable keys on the 6753i IP phone:
1- Save Allows you to save numbers
(hardcoded) and/or names to the Directory.
Using this key, you enter the
number, name, and line (or
speeddial key) to record in the
Directory List.
2- Del (Delete) Allows you to delete entries
(hardcoded) from the Directory List and
Callers List. (Must enter the
Directory or Callers list and
select an entry, then press
twice to delete entry).
3- DND (Do Not Disturb) Allows you put your telephone
in a state that will not ring and
calls will automatically be
forwarded to voicemail (or toa
busy signal if voicemail is
turned off).
4- Call Fwd Access the last 200 calls
received.
5- Xfer (Transfer) Transfers the active call to
another number.
6- Conf (Conference) Begins a conference call with
the active call.
Note: For more information about programming keys 3, 4,
5, and 6 to perform specific functions, see the
"Programmable Keys" on page 36.
Keys Key Description

Model 6753i Series IP Phone User Guide —11
Methods for Customizing Your Phone
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone
• Using the 8x8 Web Phone UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and
accessing the IP Phone UI.
These options allow you to customize the following phone settings.
Option
Number Option
1 Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Time and Date
Time Zone
Daylight Saving
Time Format
Date Format
Time Server
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
6. Language
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
4UserPassword
5 Administrator Menu
(Password Protected)
6 Restart Phone
7 Phone Lock
Note: The Administrator Menu options are administrator level functions
only, and are not accessible by the user. These options should only
be set up and changed by your system administrator.
Options
Options

12 — Model 6753i Series IP Phone User Guide
Methods for Customizing Your Phone
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your
phone. The following table indicates the options that may appear on your phone
if the simplified options menu is applied.
Using the IP Phone UI (User Interface)
1. Press the Options key on the phone to enter the Options List.
2. Use and to scroll through the list of options, or press the number cor-
responding to the Option.
3. Press Enter, the 4 key, or press the digit number for the corresponding option
to select that option.
4. Change a selected option if applicable.
5. Press the Set or Done key to save the change.
6. Press the button, the 3key, or the button at any time to exit
without saving changes.
Option
Number Option
1 Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
4 Phone Lock
IP Phone UI
Options
Options Goodbye

Model 6753i Series IP Phone User Guide —13
Methods for Customizing Your Phone
Reference
For more information about customizing your phone using the available options
from the IP Phone UI, see the section "Customizing Your Phone" on page 18.
For more information about administrator options, contact your System
Administrator.
Phone Options via the 8x8 Phone Web UI
In addition to the IP Phone UI options, you can customize additional options on
the IP Phone using the 8x8 Web Phone UI. In order to access your phone using
the 8x8 Phone Web UI, you need to know your phone’s IP address. To find your
phone’s IP address, see "Finding Your Phone’s IP Address" on page 17.
Using the 8x8 IP Phone Web UI
1. Open your web browser, enter the phone’s IP address or host name into the
address field and press <Enter>.
The following logon screen displays.
8x8 IP Phone Web UI

14 — Model 6753i Series IP Phone User Guide
Methods for Customizing Your Phone
2. At the prompt, enter your username and password and click
The Network Status window displays for the IP phone you are accessing.
3. You can logout of the 8x8 IP Phone Web UI at any time by clicking Log Off.
Note: For a user, the default user name is “user” and the password field is
left blank.

Model 6753i Series IP Phone User Guide —15
Methods for Customizing Your Phone
The following categories display in the side menu of the 8x8 Web Phone UI:
Status, Operation, Basic Settings.
Headings Descriptions
Status The Status section displays the network status and the MAC address of
the IP phone. It also displays hardware and firmware information about
the IP phone. The information in the Network Status window is read-only.
Operation User Password - Allows you to change user password.
Phone Lock - Allows you to assign an emergency dial plan to the phone,
lock the phone to prevent any changes to the phone and to prevent use
of the phone, and reset the user password.
Programmable Keys - There are 6 function keys, 4 of which can be
configured to perform the functions identified in the following list.
Note: Not all functions in the following list are support by 8x8
Expansion Module - Allows you to configure an additional 36 softkeys
with a 536M Expansion Module if it is attached to the phone. This option
displays on the side menu of the 8x8 Web Phone UI only if an Expansion
Module is attached.
Note: Not all functions in the table above apply to the Expansion
Modules.
Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
•None •Sprecode
• Line • Phone Lock
• Speeddial • Pickup
• Do Not Disturb (DND) • Transfer
• Busy Lamp Field (BLF) • Directory
•Flash •CallersList
• Intercom • Conference