ADT WSB GEN1.0 User manual

ADT®Health
Medical Alert Plus System
User Guide

2 ADT® Health Customer Support 800.568.1216
Table of Contents
Introduction ..................................................................................................................................................... 3
Connecting the Medical Alert Plus Base Station.................................................................................... 6
Step 1. Select a Location .................................................................................................................................. 6
Step 2. Plug in the Power Cord........................................................................................................................ 7
Step 3. Turning on the Base Station............................................................................................................... 8
Step 4. Testing the Base Station.................................................................................................................. 10
Step 5. Testing the Help Buttons ................................................................................................................. 12
Using the System ........................................................................................................................................ 13
To call for help.................................................................................................................................................. 13
If you accidentally set off the alarm............................................................................................................. 15
Base Station Announcements...................................................................................................................... 16
Frequently Asked Questions .................................................................................................................... 19
Compliance Statements............................................................................................................................ 24
Contact ADT ................................................................................................................................................. 26
Technical Specifications............................................................................................................................ 27
Legal Information ........................................................................................................................................ 28

Medical Alert Plus System User Guide 3
Introduction
Thank you for choosing the ADT®Medical Alert Plus System. We welcome you to the
ADT family. If you have any questions please call our support team at 800.568.1216
(option 1). They are available 24/7/365.
The Medical Alert Plus System is comprised of a Digital Cellular Base Station and a
wireless Emergency Help Button (Wristband, standard Neck Pendant or Fall
Detection Pendant). Because the connection is cellular, the Medical Alert Plus
System does not require a home telephone line.
For assistance call:
800.568.1216and select option 1

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What’s in the Box

Medical Alert Plus System User Guide 5
Medical Alert Plus Base Station Features

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Connecting the Medical Alert Plus Base Station
Please follow these simple steps to get the system set up and tested.
Step 1. Select a Location
Place the Base Station near the center of your home, such as your living room,
family room or kitchen area.
Place the Base Station near an electrical outlet.
Do not place the Base Station near any appliances that make noise.
Do not place objects in front of the Base Station.

Medical Alert Plus System User Guide 7
Step 2. Plug in the Power Cord
Plug the power cord that is attached to the back of the Base Station into an
electrical outlet that is not controlled by a light switch. Refer to the figure in
Step 3.
To avoid accidentally turning off the Base
Station, DO NOT plug it into an electrical outlet
that is controlled by a light switch.
WARNING
To prevent electrical shock please keep the system away
from wet locations.

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Step 3. Turning on the Base Station
1. Turn on the Base Station using the ON/OFF switch located on the back of the
unit.

Medical Alert Plus System User Guide 9
If set up correctly,
The EMERGENCY and RESET buttons illuminate red and blue, respectively.
The display screen turns on.
The Base Station says “SYSTEM READY.”
Within a few minutes of turning on the system, the Base Station obtains the date
and time from the digital cellular network and displays it on the screen.
Note: You cannot set the date and time manually.
2. Use the –and +volume control ( ) buttons on the front of the unit below the
display screen if the voice is too loud or too soft.
3. Check the signal strength bars on the display screen to make sure that the Base
Station is connected to the digital cellular network.

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Step 4. Testing the Base Station
Use the Test button on the Base Station to make sure that the system is working
without placing a call to an emergency operator.

Medical Alert Plus System User Guide 11
1. Press and hold the Test button for 3 seconds.
After the Test button lights up green, the Base Station says “USER AUTO TEST.”
The Base Station instructs you to “PRESS EMERGENCY BUTTON OR PENDANT.”
2. Press the EMERGENCY button on the Base Station or the Help Button on the
Wristband, the standard Neck Pendant or the Fall Detection Pendant.
The Base Station says several times, “TEST CALL SENT TO EMERGENCY
RESPONSE CENTER.”
The Response Center acknowledges that your test call was received.
The Base Station says “USER AUTO TEST COMPLETED.”
If you pushed the button when prompted to do so and the Base Station says
“USER AUTO TEST FAILED PLEASE CONTACT SUPPORT, please call ADT
support at 800.568.1216 (option 1).
If you did not push the button, the Base Station will still announce “USER
AUTO TEST FAILED, PLEASE CONTACT SUPPORT” However, because you
did not actually push the button, you do not need to contact ADT.
It is important that you test your system every month. To help remind
you, the Test button will blink green every 30 days to alert you that it
is time to perform the test.

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Step 5. Testing the Help Buttons
1. Press the Help Button (Wristband, standard Neck
Pendant or Fall Detection Pendant) firmly one time.
The button’s red light flashes, indicating that a
signal was sent to the Base Station.
The Base Station says several times “CALL IN
PROGRESS.”
When the call goes through it says “PLEASE
STAND BY FOR OPERATOR.”
An emergency operator will communicate with
you through the Base Station.
NOTE: The Base Station will not transmit an emergency call if you
have already sent one within the previous two minutes.
2. Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to
the operator that you are testing your unit, emergency help will be dispatched.
You can also test the Help Buttons using the Test button on the Base Station.
OR

Medical Alert Plus System User Guide 13
Using the System
To call for help
1. Press one of the Help Buttons: Wristband, standard Neck Pendant, Fall Detection
Pendant or Red EMERGENCY button on the Base Station.

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The Base Station says “CALL IN PROGRESS” several times, indicating that
the signal from the Help Button has been received.
The Base Station sends your unique information to the emergency response
center and says “PLEASE STAND BY FOR OPERATOR.”
2. When you hear an operator asking if you are okay, please provide your status.
Help is dispatched to the address on file with ADT through the closest
available public emergency responders.
NOTE: ADT can only dispatch emergency responders to the home
address that you provided when you filled out the ADT Home
Health Service Agreement. It is important that an accurate,
current address be on file. To update your address, please call
our support team at 800.568.1216 (option 1).
The personal contacts listed on your profile are notified.
NOTE: If you are unable to speak or be heard, a second call will be made
to your home. If you do not respond to the second call, the
authorities will be notified that there is a potential emergency.

Medical Alert Plus System User Guide 15
If you accidentally set off the alarm
1. If you accidentally set off the alarm, let the system go through the normal
process.
2. When the emergency operator speaks, inform him or her that this is a “False
Alarm.”The operator will disconnect and no further action will be taken.
NOTE: The Base Station will not transmit an emergency call if you have
already sent one within the previous two minutes.

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Base Station Announcements
The following is a list of alerts that the base station may announce and what you
should do if you hear them.
Warning Announcement
What it Means
What You Should Do
POWER NOT DETECTED
(red EMERGENCY and blue
RESET buttons are flashing)
The Base Station is not
connected to an electrical
outlet or power to the outlet
has been lost.
Check that the Base
Station is ON and
properly plugged into an
electrical outlet.
LOW BATTERY
The Base Station battery
level is very low.
Check that the Base
Station is ON and
properly plugged into an
electrical outlet.

Medical Alert Plus System User Guide 17
Important Safety Information
Wear your Help Button at all times, especially in the shower and bed.
The Help Buttons (Wristband, standard Neck Pendant or Fall Detection
Pendant) operate properly when they are within 600 feet of the Base Station.
During a power outage, the battery backup will last up to 30 hours, after it has
been charged for 3 hours.
Test your system once a month.
Do not block the Base Station’s microphone. This will affect your ability to
communicate with the emergency response center.
Do not put the neck pendant or wristband through the clothes washer or
dryer, or attempt to dry your Help Button out in the microwave or oven.
Do not use any attachment or accessory that is not intended for use with this
system.
Use caution when handling electrical cords.

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Never install electrical cords during a lightning storm.
Locate electrical cords away from areas where someone could trip over them.
Keep electrical cords away from heat sources and sharp edges.
WARNING: STRANGULATION AND CHOKING HAZARD.
The neck pendant lanyard has been designed to break away when tugged,
however you can still suffer serious personal injury or death if the cord
becomes entangled or stuck on objects.

Medical Alert Plus System User Guide 19
Frequently Asked Questions
How do I call for help?
Press the Wristband Help Button OR Standard Neck Pendant Help Button OR Fall
Detection Help Button OR the red EMERGENCY button on the Base Station. The Base
Station will say “CALL IN PROGRESS” several times, indicating that the signal from
the Help Button has been received. The Base Station will send your unique
information to the emergency response center. When this is been completed, the
Base Station will announce “PLEASE STAND BY FOR OPERATOR.” Then you will
hear an operator asking if you are okay. If you are able to speak, please provide your
status.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, a second call will be made to your home. If
you do not respond to the second call, the authorities will be notified that there is a
potential emergency. Help will be dispatched to address on file with ADT through
the closest available public emergency responders and the personal contacts listed
on your profile will be notified.

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What if I am on a call on my home phone when I need help?
The Medical Alert Plus System communicates using digital cellular service. It does
not interact or interfere with your home phone line.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm”. The operator will disconnect and no
further action will be taken.
Why is the Emergency Operator having trouble understanding me?
The microphone in the Base Station is very sensitive, and will pick up surrounding
noises from your television, radio, wind from ceiling fans, and the like. To increase
the quality of the call, look for a quieter area for the Base Station.
Can I replace the cord for my Neck Pendant or Fall Detection Pendant?
Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces.
Does the Wristband strap contain any latex?
No, the strap is silicone based with no latex content.