Rath 2100-TLL Landline 12v Tower User manual

Emergency Tower Phone
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP8500060
Ver. 9
04/21
36” Emergency Call Station
Installation & Operations Manual
Emergency Tower Phone
• 2100-TLL Landline 12v Tower
• 2100-TLC Cellular 12v Tower
• 2100-TLV VoIP 12v Tower
• 2100-TLW Wi-Fi VoIP 12v Tower
Made in the USA
2 Year Warranty

Front
Thank you for purchasing RATH’s 12v Tower Phone. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Table of Contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting The Volume . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 3
Page 4
Page 4
Page 4
Page 6
Page 7
Page 7
Page 8
Page 9

Page 3
Back
Front
Panel 1
Panel 2
Face Plate
Description
Safety Guidelines
• Save these instructions. This manual contains important instructions that will assist you during installation and
for maintenance.
• Keep all the components secure and protected during storage.
• Be careful of nished surfaces during transport and installation to avoid damaging the nish.
• Installation and maintenance should only be performed by qualied electricians.
• It is recommended a minimum of 2 people perform installation.
• Do not install phone during extreme weather conditions.
• Do not touch uninsulated phone wires or terminals unless the phone line has been disconnected at the
network interface.
• ADA compliant (hands free operation)
• LED call status indicator
• Powder coated steel construction inside and out
• Aluminum access panels powder coated inside and out
• Weather and vandal resistant
• Blue beacon and strobe
• Strobe turns on upon phone activation
• Recessed illuminated face plate
• Internal anchor base plate
• Ability to program up to 5 emergency numbers
• Remote or on-site programmable*
• Panels secured with security screws
• Torx bit provided to access panels
Features:
Height 9’
Width 10-3/4”
Depth 6”
Thickness of Steel 11 Gauge
Weight 167 lbs.
Tower Specications:
*Not applicable for Cellular applications
Tower Site Preparation Instructions
1. Concrete mounting pad should be at least 16” in depth and 2’ in diameter.
2. Insert the 3/4” x 12” galvanized rods per mounting template provided.
3. A minimum 2” of thread must be exposed above level of concrete.
4. Let concrete set for a minimum of 48 hours to cure.
Figure 1: Front & Back View

Communication
Page 4
Landline:
To connect your analog phone line to the Tower:
1. Open Access Panel 1 (see Figure 1) using the torx bit to remove the security screws.
2. Locate the gray phone cable coming out of the NEMA 4 box.
3. Connect the gray phone cable to the phone cable that was run through the conduit either by connecting the
modular jack or the red and green wires.
Items Needed for Installation
• Concrete for 16” deep, 2’ diameter
• RATH®Kit 7476* or 7477**
• #1 Phillips screwdriver
• 1/4” driver
• Torx bit (provided to remove access panels)
*7476 (For New Concrete)
• (4) 3/4” x 12” galvanized anchor bolts
• (12) 3/4” at washers
• (4) 3/4” hex nuts
• (4) 3/4” SAE washers
• (4) split lock washers
**7477 (For Existing Concrete)
• (4) anchors
• (4) 3/4” x 4” galvanized anchor bolts
• (1) setting tool
• (8) 3/4” at washers
• (4) split lock washers
• 1/4” spanner adapter (provided to remove access panels)
• Adjustable wrench
• Analog phone line (if using a Landline)
• Phone cable (if using a Landline)
Tower Installation
1. Lay Tower on its side with the base next to the concrete pad.
2. Open lower Access Panel 2 on back of Tower (see Figure 1).
3. Feed the electrical and phone wires in the conduit into the Tower base through the 4” hole.
4. Align the Tower mounting holes with the four 3/4” galvanized rods and lift on to the concrete slab.
5. Put a lock washer on each rod along with a nut and secure tightly.
Connecting the Electric Lines:
1. Locate the black (positive) and white (negative) wires that exit the NEMA 4 box behind the face plate.
(see Figure 1).
2. Connect the electrical wires from the conduit to the wires in the Tower using the waterproof wire
nuts located on the wires.
Connecting the Phone and Turning On the Electric Power:
1. Locate the gray phone cable coming out of the NEMA 4 box behind the face plate.
2. If using an analog phone line for communication, connect tip and ring from phone line run through conduit to
red and green phone cable coming out of the NEMA 4 box.
Note: If using Cellular, phone line should already be connected within the Tower.
3. Turn on the electrical power.

Page 5
LTE Cellular (Units Are Carrier Specic):
1. Open the Cellular Gateway by unscrewing the screw on the left side of the front cover with a Phillips screwdriver
and gently pull up on the left side.
2. Insert standard size SIM card (25mm x 15mm) into J4 with the perforated edge rst and the gold contact side facing
downward. Push until you hear it click. If SIM card does not click into place, the wrong size SIM card is being used.
Note: Do NOT use a nano or micro size SIM card with an adapter. The adapter edge can catch and cause
permanent damage.
3. Wait for the LED lights to turn on. Check the SIM LED to make sure it is amber colored. If it is ashing red, check
that the SIM card has been inserted correctly and has an active 4G data/voice plan.
4. A signal strength test is recommended. Check the signal strength by using the built-in network signal strength
scanner. To use the scanner function, turn on SW1 dipswitch 1 to ON (check that dipswitch 4 is also ON). When
nished, turn SW1 dipswitch 1 back to “OFF”.
5. The RUN LED should change color to ashing green when the main power connection is made. If you see any
other color, please consult the LED indication chart below.
LOW COVERAGE MEDIUM COVERAGE
LED COLORS
OPTIMAL COVERAGE
Minimum
Signal Strength
for Operation
6. Place the lid back on the top of the Cellular Gateway and fasten the lid with the screw.
VoIP & Wi-Fi VoIP:
See additional manual.
RUN LED FLASHES GREEN POWER SUPPLY IS OK
BAT LED IS ALWAYS ON BATTERY IS OK
SIM LED IS AMBER DEVICE IS CONNECTED TO THE NETWORK
COVERAGE LED IS GREEN OR AMBER GOOD COVERAGE
SLIC LED IS GREEN DEVICE IS IN STANDBY

Page 6
1. You can program the phone on-site or remotely.
Note: Cellular applications cannot be remotely programmed.
2. If programming on-site, remove the face plate. Use the #10 spanner bit provided to remove the 6 security screws.
3. Remove the cover of the NEMA 4 enclosure by loosening the 4 corner screws.
Phone Programming
On-Site Programming:
Remote Programming:
Step 1: To Begin Program Mode
A. Press Enter
Step 2: To Program Emergency Numbers
A. Press 1, Enter, (phone number), Stop
Note: Press 2-5 in step 2A for emergency numbers 2-5 as needed
Step 3: To Program Location Message
A. To turn on message Press 1, 3, Enter, 2
B. Press 6, Record (speak message) Stop (to replay message Press 6, Play)
C. For no message Press 1, 3, Enter, 0
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, Enter, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press Stop for 3 seconds
Step 1: To Begin Program Mode
A. Call into phone by dialing the number of the Tower
B. After rst simulated ring, Press #, # (Wait for 4 tones)
C. Key in security code (Default is 1111) (Wait for conrmation tones)
Step 2: To Program Emergency Numbers
A. Press 1, *, (Phone number), *, # (Wait for conrmation tones)
Note: Emergency numbers (2-5) repeat step 2A pressing (2-5) as needed
Step 3: To Program Location Message
A. To turn on message press 1, 3, *, 2 (Wait for conrmation tones)
B. Press 6, *, (Speak message) #, *, # (Wait for conrmation tones)
i. To replay message Press 6, # (Wait for conrmation tones)
C. For NO message Press 1, 3, *, 0 (Wait for conrmation tones)
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, *, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press *, #, 0 (You will hear a beep, beep) *, # (You will hear a buzz)
Keypad

Page 7
Phone Testing
Did you hear a dial tone?
Did the strobe start ashing immediately after the button was pushed?
Did the red LED become a solid light when you pushed the button?
Did the red LED ash and approximately 15-20 seconds later the called party started
talking to you? (Delay is due to the phone telling the other party your location via the
“Location Message”)
Can you hear the other party clearly? (If not, see “Adjust Speaker” below)
Can the other party hear you clearly? (If not, see “Adjust Microphone” below)
When the party you called hangs up, does the strobe stop?
If you have answered YES to all questions, you have successfully installed and tested
the phone. If you answer NO to any question, proceed to the Troubleshooting Section.
Push the emergency button on the front of the Tower: Yes No
*RATH®recommends the Tower be tested on a regular basis to ensure proper operation.
*RATH®recommends the 7.2 volt battery be replaced every 3 years (Part #: RP7300110).
Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
If the volume is too low or high, adjust it by referring to the diagram and instructions below.
Note: Refer to the instructions under “Programming the Phone” to access the circuit board.
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by
adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting
VR1 a 1/4 turn clockwise.
RATH®SmartPhone

Troubleshooting
Page 7
Problem Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker: • Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 7.
• Make sure the speaker holes are not blocked.
Audio is distorted from the speaker: • Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 7.
• Make sure there are no items touching the speaker inside the Tower.
When the called party hangs up,
strobe continues to ash:
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the disconnect
signal is provided.
When the called party hangs up,
busy signal is heard through
speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
Tower appears non-functional.
Strobe does not ash and no audio
is heard from the speaker when
button is pushed:
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button comes on
and goes off immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.

Page 8
Wiring
Strobe
Wago Connector to front plate
Phone line
1
45
78
0
9
6
3
2
Enter
Record
Play / Pause
Stop
*
#
-
Constant
Strobe
12v
yrettaB
+