GAI-Tronics PHP400 User manual

Doc. No. 502-20-0130-014 Iss 1. Apr 2019. (CN41366-003)
Installation and User Guide
PHP400 Help Point
Analogue version (1090/1099 series)
With Ampetronic HLS-DM2 Induction Loop Amplifier
230V AC power supply
GAI-TRONICS
A division of Hubbell Ltd.

PHP400 Analogue Help Point. 2
CONTENTS
1. Safety and Care Information.....................................................................................3
2. Product Description and Features ............................................................................3
3. Operation / Testing...................................................................................................4
3.1. Making a Call................................................................................................4
3.2. Answering calls.............................................................................................4
3.3. Ending the Call .............................................................................................4
3.4. Call timer ......................................................................................................5
3.5. Semi Duplex Operation.................................................................................5
4. SMART features.......................................................................................................5
5. Installation and dimensions ......................................................................................6
5.1. General.........................................................................................................6
5.2. Units dimensions and weight ........................................................................6
5.3. Site requirements..........................................................................................6
5.4. Opening the Unit...........................................................................................6
5.5. Installation method........................................................................................7
6. Connections .............................................................................................................8
6.1. Connections between Front and Rear Sections............................................8
6.2. Power connections........................................................................................8
6.3. Earth connections.........................................................................................8
6.4. Telephone Module Connections....................................................................9
6.5. Internal power connections...........................................................................9
6.6. Relay outputs................................................................................................9
6.7. Optional external inputs ..............................................................................10
7. Programming and Option Settings..........................................................................11
7.1. Quick Programming Guide (using a tone phone).........................................11
7.2. Further programming options......................................................................12
7.3. TMA............................................................................................................13
8. Induction Loop Amplifier.........................................................................................13
9. Cleaning.................................................................................................................13
9.1. Normal Cleaning.........................................................................................13
9.2. Stainless Steel Push-buttons......................................................................13
9.3. Graffiti.........................................................................................................13
9.4. Anti-Graffiti Coating.....................................................................................13
10. Aftercare.................................................................................................................14
11. Repairs and Spare Parts. .......................................................................................14
12. Technical Specifications.........................................................................................15
13. CE Declaration.......................................................................................................18

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1. Safety and Care Information
▲
IMPORTANT: THIS EQUIPMENT CONTAINS HAZARDOUS VOLTAGES
▲
THIS EQUIPMENT MUST BE EARTHED
▲
MAINS SUPPLY MUST BE ISOLATED ELSEWHERE BEFORE OPENING THE
CASE.
▲
Cabling and connections must be in accordance with local electrical safety
regulations (such as BS7671 IEE regulations, latest edition).
▲
Mains connection must be made via a 2 pole disconnection device, with a
minimum contact clearance of 3mm.
▲
Please read these instructions thoroughly before starting installation. These
products must be installed and maintained by qualified, competent personnel
familiar with telephone installation.
▲
Telephone network voltages can be hazardous. Take adequate precautions
when opening the case or installing. If in doubt, disconnect the telephone line
elsewhere before accessing the line connections.
▲
For increased protection against lightning transients, attach a local earth to the
main terminal block (see section 6.4)
2. Product Description and Features
This manual describes the analogue (PSTN) version of the GAI-Tronics 400mm circular
Help Point. This product is based on the standard 1090/1099 Help Point product range
and has been specifically configured for use on rail platforms, with features including:
•Weather and vandal resistant casing
•Large, palm-operable, vandal resistant buttons
•Internal induction loop
•Raised text and Braille legends
•Wide operating temperature range
•Auto-dial numbers are remotely programmable
•230Vac powered for induction loop and relay outputs
•Line powered phone operation
•4 auxiliary inputs, 2 volt-free contact outputs
Models are available with different pushbutton options.

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The Help Point casing is a two-part construction with electronics in both sections. The 2
sections are held together with 4 security screws though the sides, and there are
several cables between the 2 sections. Cable entry points are provided to top and
bottom of the casing. Blanking plugs are provided for unused cable entries.
3. Operation / Testing
Please note that, following its initial connection to the line (ie first installation), there may be
a delay of up to 30s before the telephone can make an outgoing call.
3.1. Making a Call
To make a call, press the required button and wait for connection. The unit will seize
the line and then automatically dial the pre-programmed number.
3.2. Answering calls
To receive a call, press any button when ringing is heard.
3.3. Ending the Call
There is no direct way for a user to end a call from the unit. The unit will close down
and release the line on receipt of the following signals, usually when the remote party
clears:
Speaker
Pushbutton
Microphone
Raised text /
Braille legend
Call progress
LED
Security fixings
(4 positions)
Top cable
entry point
Lower cable
entry point

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•Line polarity reversal
•A line break (sometimes referred to as a “k break”).
•Receipt of exchange call progress tones (see section 12 for specification)
3.4. Call timer
The phone has a programmable call timer that can limit the maximum call duration.
When ON, the timer forces the phone back off line after the preset time. This prevents
the line remaining tied if the neither party ends the call. The timer is factory-set to 7mins
by default, but can be set to any value (up to 2¾hrs) or disabled. See section 7.2.1.
3.5. Semi Duplex Operation
The Help Point is semi duplex, with automated switching between transmit and receive
depending on which signal is the stronger. It therefore requires an adequate signal
level to be able to switch into receive mode. This level may vary according to ambient
noise levels at the Help Point, but we would recommend ensuring that the incoming
signal level received at the Help point is at least -35dBm.
This level may have to increase if the ambient noise level at the Help point is high, and
in any event correct operation cannot be guaranteed in ambient noise levels exceeding
80dBA.
Semi duplex operation can also be affected if the impedance of the telephone line
differs significantly from the pan-European standard –see section 12.
4. SMART features
This family of products has a wide range of intelligent features including:
•Monitoring of faults and health status
•Remote programming of auto-dial numbers and configuration parameters
•Alternate day / night autodial numbers
•Call logs for calls made to and from the telephones
1
These features are all available over standard, 2 wire telephone lines with no external
power required at the phone.
To use these features, GAI-Tronics provide a Telephone Management Application
(TMA) available separately, see section 7.3.
1
Called Party Answered signalling (CPA), ie a reversal of line polarity when an outgoing call is answered, is
required to ensure accurate recognition of call connection and answer delay times. CPA is a telephone line
service and may not be available from all telecom service providers

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5. Installation and dimensions
5.1. General
IMPORTANT
All possible measures must be taken to ensure water, fluid or dust does not
contaminate the internal components of the unit whilst unpacking, preparing and
installing it in inclement weather conditions or by negligence.
Do not drill any additional holes in the casing. Make sure any unused cable
entry or mounting holes are properly sealed against water or dust ingress.
Failure to do so may result in an unsafe condition and will invalidate your
warranty.
5.2. Units dimensions and weight
Overall diameter
405mm
Depth (rear surface to front face)
88mm
Pushbutton height from front face
10mm
Unit weight
6.5kg
Mounting centres
4 x 7mm holes on 145 x 270mm centres,
see drawing 112-11-0081-001 appended to
this manual.
Cable entries
5 off 20mm gland entry points are provided,
with blanking plugs to blank off any that are
not used:
2 x rear
2 x lower
1 x upper
Positions are detailed on drawing
112-11-0081-001 appended to this manual.
5.3. Site requirements
Ensure that the following are available before installation:
1. Power supply: 230Vac @ 0.5A (cables must be capable of carrying 5A min).
2. Analogue telephone line
3. This is normally a two-person installation, due to the size/weight of the unit and due
to the need to connect cables between the 2 sections.
5.4. Opening the Unit
To open the case, undo the 4 security screws around the edge of the unit. These
screws are normally Torx type with a centre security pin.
The front section is fitted over the rear section and can be gently lifted clear.
Take care when separating the 2 sections –there are up to 4 cable sets between the 2
halves:

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1. Induction loop audio (2 conductors)
2. DC power (2 conductors)
3. Earth cable
4. Telephone cable (if already through one of the cable entries in the rear section).
These cables are deliberately short, but will allow the front section to sit to the left of the rear
for set-up purposes if required.
5.5. Installation method
The Help Point is intended for vertical installation to a solid wall or suitable post as detailed
below.
1. Choose a suitable location for the Help Point, bearing in mind the weight of the unit,
and that the operating button(s) should normally be in the range 1200 –1400mm
from the ground for ease of access by people in wheelchairs.
2. Mark the wall or surface with fixing centres as shown above. If necessary use the
rear section to help mark the centres. Do not use the rear section as a drilling
template.
3. Select fixing screws or bolts appropriate to the type of wall or surface, suitable to
support the unit. Drill fixing holes to suit.
4. Separate the front and rear sections of the Help Point, taking care to disconnect
interconnecting cables as described in section 5.4.
5. Secure the rear section to the wall, making sure that the fixing holes are sealed to
prevent water ingress using nylon washers or other appropriate sealing methods.
6. Bring power and telephone cables into the unit through one or both of the cable entry
holes. Cables will normally be contained in conduit, but glands may also be used.
7. The power cable is terminated directly to the terminal block provided, and secured
using the cable restraint.
8. The telephone cable should be left long enough to allow connection to the front
section (approximately 450mm from entry point) where it is terminated into screw
terminals.
9. Ensure that cable entries are sealed to prevent water ingress. If only one cable entry
is used, the blanking plug fitted to the other positions must be left in place.
10. Connect induction loop audio, dc power, telephone and earth cables to the front
section of the case as shown below.
11. Apply power. The LED on the internal PSU should illuminate. Test the unit by
pressing a front panel button. You should hear dial tone even if no autodial number
has been programmed.
12. Fit the front section over the rear section and secure in place using the 4 security
screws. Ensure no cables are trapped between the 2 sections.

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6. Connections
6.1. Connections between Front and Rear Sections
6.2. Power connections
Connect mains power to the terminal block as shown on the
connection label.
The mains supply must be provided by a 2 pole disconnection
device with a minimum contact clearance of 3mm.
The fuse must always be replaced by the correct type, ie 1A(T)
HRC ceramic (20x5mm).
6.3. Earth connections
This equipment must be earthed
Important - during maintenance only disconnect the earth after
the disconnection of all other components
The front and rear sections are connected together with an
earth cable. Always ensure this cable is connected before
putting the unit into service.

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6.4. Telephone Module Connections
Connect the telephone line A and B to the main terminal block CON1 as shown.
The centre earth terminal is intended for connection to a local earth to provide common
mode protection from lightning transients. If this terminal is not earthed there is an
increased risk that the telephone could be damaged by line-born transients.
Note that user safety from the telephone network is provided by isolation and does not
rely on this earth connection.
Note: Conductor sizes to be 0.5mm-2.5mm2(flexible cable); 0.5-4.0mm2(solid cable)
The terminal block can be disconnected from the circuit board for easier installation
Cabling must not infringe European Low Voltage Directive (LVD) 2014/35/EU.
6.5. Internal power connections
The PHP400 Help Point is provided with a 12V power supply unit, required to power the
induction loop, external relays and generally to provide increased audio output level.
The telephone module itself does not require this supplementary supply for normal
operation, but note that ringing on exchanges with low ring voltages (<40Vac) may be
unreliable without it.
The power input is on CON1A as shown and is connected to the PSU in the rear section
via screw terminals in a 2 way push-in connector.
6.6. Relay outputs
The PHP400 is equipped with 2 external relay outputs, controlled by the telephone
software. As standard only relay 1 is enabled (HD9), set to activate when the telephone
is off-hook and deactivate when back on-hook. Other options are available, but must be
specified at order time. Contact GAI-Tronics for details.
The additional outputs are provided on HD9 & HD10 as shown and are isolated SELV
outputs as defined by EN 60950-1.
To comply, the installer must ensure that any connections are within SELV limits.
A B
A B- +
A B- +
Relay2 Relay1
N/C Com N/O

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Relay ratings / SELV limits: 30Vdc, 42.4V peak (resistive load)
Max switching current: 3A
6.7. Optional external inputs
The PHP400 can be equipped with 4 external inputs, which can be used to generate
call-in events or alarm reports (using TMA). Note –these optional connections are only
available if specifically ordered. Contact GAI-Tronics for details.
The inputs are provided on HD4 as shown, and are also labelled on the circuit board.
Control inputs are for connection to voltage free contacts only. Internal pull-up resistor
source current = 33µA. These inputs form part of a TNV3 circuit and precautions must
be taken to prevent hazardous voltages being applied to these circuits.
NB these inputs are not isolated from the telephone network.
A B
12 3 4
Common

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7. Programming and Option Settings
Programming and option setting is done remotely by sending commands down the
telephone line to the unit. This can be done by either using a tone phone, or by using
GAI-Tronics TMA –a PC software application.
7.1. Quick Programming Guide (using a tone phone).
Stage
What you do
What you hear
back
Notes
1
Call the SMART
phone
Dial the number of the
phone to be
programmed
ringing
The number of rings
before auto-answer is
programmable (see
below), but is factory
set to 5
Wait for it to auto-
answer
A single tone
(beep), then
ringing resumes
2
Put the phone
into maintenance
mode
Enter *
Ringing stops
If you still hear
ringing, either the
phone hasn't auto-
answered yet, or it
didn't hear the *. Wait
a second and try
again.
3
Enter the access
PIN
Enter **0000
No response
If you don't hear 6
tones in response to
*20, it means the PIN
was not recognised.
Enter *# and try
again.
4
Confirm access
Enter *20
6 tones
5
the phone is now in maintenance mode and ready to receive programming commands,
eg:
Program
memory 1
Enter *1 01 <number>
#
A single tone
If you make a
mistake, or hear 2
tones instead of one,
just repeat the
command.
Program
memory 2
Enter *1 02 <number>
#
A single tone
6
Save and close
down
Enter *99
A single tone
The final tone
confirms that the
changes have been
saved.

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7.2. Further programming options
In addition to programming auto-dial numbers, several other features can be
programmed using a tone-phone.
7.2.1 Time-out
The call time out is factory set to 7 minutes, meaning that the phone will drop the
call and go back on hook electronically after this period even if a call is in progress.
This feature is provided to guard against the handset being left off hook and tying
up the line.
The timer can be set in increments of 10s from 60s to 9980s by entering the code
*50, followed by the required timeout divided by 10s, followed by #.
For example to set the timer to 3 minutes enter *50 18 # (3min is 180s, 18 is
180/10).
This command must be entered between entering the PIN and closing the phone
down with *99 (ie during step 5 of the quick programming guide above).
To disable the timer use a value of 999, ie *50 999 #.
The phone will respond to a successful command with a single tone.
7.2.2 Inserting a pause into an auto-dial number
To enter a pause (approx 1 second gap) into a dial number, use the digits *1.
For example to program 9 <pause> 12345 into memory 1, use
*101 9 *1 12345 #
7.2.3 Auto-answer behaviour
To set a SMART help point to automatically answer in a voice call, use
*70 0 #
To set a SMART phone to answer immediately, and only ring after auto-answering
(ie for silent monitoring), use
*70 240 #
The actual formula for rings before and after auto-answer is
*70 n #
Where n is a number between 0 and 255 calculated as follows:
n = 16xRa + Rb,
where Ra is the number of rings after autoanswer, and Rb is the number of rings before autoanswer
This command must be entered between entering the PIN and closing the phone
down with *99 (ie during step 5 of the quick programming guide above).
7.2.4 Receive level
To change the receive level, use
*72 n #
Where n is the level in dB, minimum 10, maximum 31, the factory default setting is
26.
This command must be entered between entering the PIN and closing the phone
down with *99 (ie during step 5 of the quick programming guide above).

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CAUTION - changing this level may cause the phone to be too loud or too quiet,
and in extreme cases could affect the semi duplex operation.
To set the phone back to its factory default volume setting use
*72 26 #
7.3. TMA
GAI-Tronics TMA is a fully featured software application (Telephone Management
Application) for Windows™, offering the facilities to program, maintain, monitor and
report on all types of GAI-Tronics SMART products.
Full details on the configuration and use of TMA are provided with the package itself.
Contact GAI-Tronics for further details.
TMA part numbers:
TMA package (UK): 100-02-0309-001
TMA package (Europe): 100-02-0309-002
Each package includes the TMA software (including comprehensive help
documentation and installation instructions), external modem and dongle.
8. Induction Loop Amplifier
The induction loop amplifier is factory set and should need no adjustment under normal
circumstances. The amplifier is an Ampetronic HLS-DM2 unit, and its operating manual can
be found at the following web address:
https://www.ampetronic.co/wp-content/uploads/2018/03/UP17902-3-HLS-DM2-Handbook-
hi.pdf
9. Cleaning
Recommended cleaning methods are outlined below:
9.1. Normal Cleaning
For normal cleaning we recommend "Virosol", manufactured by Clover products.
Carefully follow manufacturer's instructions for storage, handling and use.
9.2. Stainless Steel Push-buttons
Stainless steel push-buttons, where fitted, should be cleaned regularly especially if the
Help Point is in a marine environment. The stainless steel may show signs of
discolouration or rust –this will not damage the buttons or impair their performance but
may look unsightly and can be cleaned off using normal cleaning agents as above. In
extreme cases a mild abrasive may be necessary.
9.3. Graffiti
For graffiti, paint and ink we recommend the use of 3M GR1 graffiti stain remover.
CAUTION: This is a very aggressive chemical. Pay close attention to the manufacturer's
recommendations for storage, handling and use.
9.4. Anti-Graffiti Coating
Where polyurethane anti-graffiti coating or paint has been specified (as an option), it
can be cleaned using Methylated Spirits or Methyl Isobutyl Ketone. Other cleaners can
be used but should be tested on a small area first.

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10. Aftercare
The purchase of your GAI-Tronics product does not end our commitment to you.
In addition to our warranty obligations, GAI-Tronics are able to offer various levels of
maintenance packages, installation and commissioning packages and technical support,
from ad-hoc repairs to full maintenance contracts.
By choosing GAI-Tronics as your aftercare provider you are ensured of manufacturer
expertise and ISO 9001-certified quality control standards throughout the life of the
product.
We can also supply a full range of accessories including mounting posts, beacons and
high-volume sounders.
Contact GAI-Tronics for details. https://www.hubbell.com/gai-tronics/en/
11. Repairs and Spare Parts.
It is recommended that Help Points are returned to GAI-Tronics for service or repair, to
ensure that any repairs are fully tested. In the event of work having to be carried out on
site, the following spare parts are available:
Part No
Description
Notes
228-02-xxxx-xxx
Complete Help Point
The part number will be unique to the
particular project and will be printed on
a label inside the case.
999-02-1090-003
Main PCB
When ordering, please specify the part
number of the Help Point that it is for.
999-02-1099-003
Carrier PCB
975-00-0099-000
230Vac to12V PSU
Meanwell HDR-15-12
610-99-0691-001
Induction loop amplifier
Ampetronic HLS-DM2

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12. Technical Specifications
Operational Requirements
Systems.
•Analogue Public Switched Telephone Network (PSTN)
•Private Automatic Branch Exchange (PABX)
Not suitable for
connection to:
•Payphone extensions
•Public Emergency Telephone System (PETS)
Telephone line
parameters
(without
supplementary
power supply)
•Ring Voltage: 40V to 100V rms, 20Hz to 50Hz
•Line voltage 20 to 70 Vdc
•Loop current 25mA
•Max loop resistance 2800Ω
•Line impedance 270R + 750R||150nF as defined in ETSI standard
ES 203 021 (previously TBR21)
With
supplementary
power supply
•Ring Voltages down to 30V
•Loop current down to 15mA
Note: these telephones have been designed for pan-European single terminal connection to the PSTN. However, due to
differences between the individual PSTNs & PABXs provided in different countries, this does not, of itself, give an
unconditional assurance of successful operation on every PSTN or PABX termination point.
Product features
Power supply
•Input requirement 85-264V, 47-63Hz, 0.5A typ. Inrush current
(cold start at 230V) 45A typ.
•Integral isolated mains to 12Vdc power supply provided as
standard.
•Internal fuse 1A (T) HRC. 20 x 5mm.
•Can operate from line power only (without induction loop and
relays).
Hookswitch
Electronic with no external moving parts
Ringer loudness
80dBA @ 1m

PHP400 Analogue Help Point. 16
Call termination
Calls started from the hands-free telephone can terminate in one of
three ways:
•Polarity reversal of DC feed
•K-break (interruption of loop current > 50ms)
•Call progress tone: a tone received on the line, in the frequency
range 280 –550Hz, either:
oA continuous tone for 5s, or
oA repeated tone (“beep”) for 5 identical repetitions.
Note that, for reliable operation, progress tone level should be
between -10dBm and -35dBm, measured at the help point.
Induction loop (if
fitted)
Suitable for inductive coupling to Hearing Aids having a `T'
switch position. Supplementary power required.
Dialling and recall
mode
MF only. TBR only.
Monitored faults
and sensors
•Hookswitch
•Brown out (power failure)
•Call log full
•4 auxilliary inputs (optional)
Parameters
configurable with
TMA
•Autodial numbers - including time-switched alternate numbers
•Speech receive level.
•Rings before / after auto-answer
•Time out (default 7 minutes)
•Mute before dial
•DTMF detection window
Monitoring method
•Remote polling (initiated by TMA)
•Call-in (initiated by the telephone at a preset time)
Environmental limits
Temperature:
Operating: -20ºC to +60ºC (-4°F to 140°F)
Storing: -40ºC to +70ºC (-40°F to 158°F)
Relative Humidity
Up to 95% (non-condensing)
Ingress Protection
IP65 to EN60529:1992 –Degrees of protection provided by
enclosures.
Physical characteristics
Casing material
Mild steel, zinc coated and polyester powder coated
Weight
6.5kg (11lbs).
Dimensions
405mm diameter. 88mm depth. Buttons may protrude a further
10mm from front face.

PHP400 Analogue Help Point. 17
Compliance to standards
European
Directives
2014/30/EU - EMC Directive
2014/35/EU - Low Voltage Directive
2011/65/EC - Restriction of the use of certain hazardous
substances in electrical and electronic equipment (recast)
(RoHS 2) Directive
2012/19/EU - Waste Electrical and Electronic Equipment (WEEE)
Directive
EMC
EN55032 –Information technology equipment. Radio disturbance
characteristics.
EN55024 –Information technology equipment. Immunity characteristics.
EN 50121-4 - Railway applications, emission and immunity
RT/E/S/30003 –The performance of Telecommunications Equipment
under Conditions of Electrical Interference
Safety
EN60950-1 –Specification for information technology equipment,
including electrical business equipment.
BS6789 Pt.2:1984 (Clause 7.5) –Acoustic Shock. Apparatus with
loudspeaking facilities for connection to U.K public switched telephone
networks.
EN50371 - Generic standard to demonstrate the compliance of low
power electronic and electrical apparatus with the basic restrictions
related to human exposure to electromagnetic fields (10 MHz - 300 GHz).
General public.
Telephony
ES 203 021 - Access and Terminals (AT); Harmonized basic attachment
requirements for Terminals for connection to analogue interfaces of the
Telephone Networks.
EN 301 437 - Terminal Equipment (TE) - Attachment requirements for
pan-European approval for connection to the analogue Public Switched
Telephone
ES 201 729 - Public Switched Telephone Network (PSTN) - 2-wire
analogue voice band switched interfaces; - Timed break recall (register
recall); - Specific requirements for terminals
BS6789 Pt.2:1984 –Apparatus with loudspeaking facilities for connection
to U.K public switched telephone networks.
Lightning and
transients
ITU-T recommendation K.21 - Enhanced surge protection.
Recycling
information
The symbol shown here and on the product means that the
product is classed as Electrical or Electronic Equipment and
should not be disposed with other household or commercial waste
at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE)
Directive has been put in place to recycle products using best
available recovery and recycling techniques to minimise the
impact on the environment, treat any hazardous substances and
avoid the increasing landfill.
Business users should contact their suppliers and check the terms
and conditions of the purchase contract and ensure that this
product is not mixed with other commercial waste for disposal.

PHP400 Analogue Help Point. 18
13. CE Declaration
A copy of the current CE Declaration of Conformity is available from our website.
https://www.hubbell.com/gai-tronics/en/product-certificates-uk

PHP400 Analogue Help Point. 19

PHP400 Analogue Help Point. 20
GAI-TRONICS
A division of Hubbell Ltd.
Brunel Drive, Stretton Park
Burton on Trent, DE13 0BZ
England
Tel: [phone], Fax: [phone]
https://www.hubbell.com/gai-tronics/en/
The policy of GAI-Tronics is one of continuous improvement, therefore the Company
reserves the right to change specifications without notice